Grand Hyatt Bali

Hotels
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8.6
/10
Very Good
1,778 reviews

What Guests Say About Their Stay

Hotel Area (22)
Room Space (19)
Taste (18)
Surroundings (16)

c***a

10.0
/ 10
The hotel staff were all kind and friendly, and the hotel facilities were excellent, making it suitable for families. There was a kids' club, which kept the kids happy. The beach was very clean. Everything was great.
See original

fanny f.

10.0
/ 10
There are so many activities that can be done in the hotel area. Suitable for a vacation with children, clean beach, nice pool, really helpful and friendly staff, the food is also quite tasty. Well, this hotel is a complete package.
See original

ratih f.

9.4
/ 10
Pengalaman yang sangat menyenangkan dapat bermalam di hotel bintang 5 ini, ruangan cukup luas untuk kami berempat, keluarga kecil, dengan harga yang cukup kompetitif. Kami dapat merasakan fasilitas yang lengkap, mulai dari playground anak, kolam renang, pantai dan pemandangannya, serta sarapan yang beraneka ragam dan enak-enak.

Leigh C.

9.7
/ 10
Loved the location and the beautiful beach. The hotel facilities are exceptional and extremely friendly and helpful staff. An amazing stay!

Tjuan P.

10.0
/ 10
It a pleasant moment during our stay, to celebrate Mrs. Local home food's birthday. This accommodation went the extra miles to cater my family's need. The hotel really has every facilities that you need like private beach, sun bed, various restaurants, spa, sport center, fun pools, shopping complex, pretty landscaping and large lobby. I would recommend it to everyone.
In the Area
See Map
Komplek Pariwisata Nusa Dua BTDC, P.O. Box 53 , Nusa Dua, Nusa Dua Beach, Bali, Indonesia, 80363

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Grand Hyatt Bali is a good choice when you are visiting Nusa Dua Beach. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Grand Hyatt Bali

Komplek Pariwisata Nusa Dua BTDC, P.O. Box 53 , Nusa Dua, Nusa Dua Beach, Bali, Indonesia, 80363
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Lobby Grand Hyatt Bali
Exterior 2 Grand Hyatt Bali

Discover More About Grand Hyatt Bali

What You Might Like - All About Grand Hyatt Bali

Grand Hyatt Bali is more than just a hotel; it's a luxurious escape nestled on the stunning shores of Nusa Dua. Guests rave about the impeccable service, consistently praising the friendly and attentive staff who go above and beyond to ensure a memorable stay. The breathtaking ocean views from many rooms and public areas are a major draw, providing a postcard-perfect backdrop for your holiday. Families particularly appreciate the extensive kids' club and the range of activities available, making it a fantastic choice for a multi-generational getaway. The overall ambiance is one of relaxed elegance, creating a truly unforgettable experience.

What sets Grand Hyatt Bali apart is its commitment to creating a truly immersive experience. The resort seamlessly blends Balinese culture with modern luxury, evident in the architecture, décor, and even the culinary offerings. The expansive grounds offer a tranquil oasis, perfect for unwinding after a day exploring the island. Many guests highlight the exceptional value for money, considering the high level of service and amenities provided. In short, a stay at Grand Hyatt Bali promises a luxurious and unforgettable escape.

Reviewers consistently praise the Grand Hyatt Bali for its exceptional service, stunning location, and luxurious amenities. The hotel's commitment to detail and guest satisfaction shines through in every aspect of the experience, from the moment you arrive until your departure. It's a truly special place to create lasting memories. Book your stay today and experience the magic of Grand Hyatt Bali for yourself!

Concept & Design Grand Hyatt Bali

Grand Hyatt Bali boasts a design concept that beautifully marries traditional Balinese architecture with contemporary elegance. The resort's design is inspired by the natural beauty of its surroundings, incorporating local materials and craftsmanship throughout. The open-air spaces and lush landscaping create a sense of serenity and connection with nature. The overall aesthetic is one of understated luxury, with a focus on creating a relaxing and inviting atmosphere for guests.

While not attributed to a single famous designer, the hotel's design is a collaborative effort that reflects a deep understanding of Balinese culture and a commitment to sustainable practices. The use of natural light and ventilation throughout the resort minimises the environmental impact while enhancing the overall guest experience. The lobby itself is a stunning example of this design philosophy, a spacious and airy area with high ceilings, intricate carvings, and lush tropical plants creating a welcoming and tranquil atmosphere.

Different Hotel Room Types Available in Grand Hyatt Bali

Choosing the perfect

hotel room type

is crucial for a comfortable stay. Grand Hyatt Bali offers a wide range of

hotel bedroom types

and

categories of hotel rooms

to suit every need and budget, from cosy rooms to expansive suites. Let's explore the different options available, considering factors like

hotel room type

, views, and amenities.

  • Grand Room:

    Offers stunning ocean or garden views, with options for smoking or non-smoking preferences. Some rooms feature bathtubs.
  • Deluxe Room:

    Slightly larger than the Grand Room, with similar view options and amenities. Bathtubs are available in select rooms.
  • Grand Suite:

    Spacious suite with separate living and sleeping areas, offering breathtaking ocean views. Features a bathtub and often a bidet.
  • Hyatt Regency Suite:

    An even more luxurious option, with expansive living space and stunning views. Includes a bathtub and bidet.
  • Presidential Suite:

    The ultimate in luxury, offering unparalleled space, amenities, and breathtaking views. Features a large bathtub and bidet.

Grand Hyatt Bali is not currently pet-friendly.

Unique Hotel Facilities in Grand Hyatt Bali

Grand Hyatt Bali offers a wide array of

hotel facilities

, catering to both adults and children. From relaxing spas to exciting kids' clubs, there's something for everyone. Let's explore some of the unique amenities available at this luxurious resort. Remember to check operating hours and any additional fees that may apply.

  • Swimming Pools:

    Several stunning pools, including a family pool and an adults-only pool. Open daily from 7 am to 7 pm.
  • Kids Club:

    A supervised play area for children with various activities. Open daily from 9 am to 6 pm. Additional fees may apply for certain activities.
  • Spa:

    Offers a range of treatments and therapies. Open daily from 9 am to 9 pm. Prices vary depending on the treatment chosen.
  • Fitness Centre:

    Well-equipped gym with modern equipment. Open daily from 6 am to 10 pm.
  • Beach Access:

    Direct access to the beautiful Nusa Dua beach.

Hotel Buffet or Hotel Restaurant / Cafe Available in Grand Hyatt Bali

Grand Hyatt Bali offers a diverse range of dining options, from lavish buffets to exquisite à la carte menus. Whether you're looking for a casual bite or a fine dining experience, you'll find something to satisfy your taste buds. Let's explore the various

hotel restaurant

,

hotel cafe

, and

hotel buffet

options available.

  • The Pool Bar:

    Casual dining by the pool, serving light snacks and refreshing drinks. Open daily from 10 am to 6 pm.
  • Kubu Restaurant:

    Offers a delightful selection of Indonesian and international cuisine. Open for dinner from 6 pm to 10 pm.
  • Samudra Restaurant:

    Features a daily breakfast buffet and à la carte options for lunch and dinner. Prices vary depending on the meal and choices. Open daily for breakfast from 6:30 am to 10:30 am, lunch from 12 pm to 3 pm, and dinner from 6 pm to 10 pm.
  • Pizzeria:

    Serves delicious pizzas and Italian-inspired dishes. Open daily from 12 pm to 10 pm.

Easy Access from and to Airport

Getting to and from the airport is a breeze with several convenient options. Grand Hyatt Bali offers various

hotel transfer

services, including

transfer from airport to hotel

and

hotel to airport transfer

. Let's explore the different transportation options available.

  • Taxi:

    Readily available outside the airport. The journey takes approximately 30-45 minutes depending on traffic.
  • Airport Shuttle:

    The hotel offers an airport shuttle service. Bookings are recommended in advance, ideally at least 24 hours prior to arrival.
  • Private Car Service:

    A more luxurious option for a comfortable and hassle-free transfer.

Nearby MRT Station & Bus Stops Nearby

While Grand Hyatt Bali is not directly adjacent to an MRT station, several public transport options are within a reasonable distance. Finding your way around is easy with readily available

nearby bus station

and

nearby MRT station

options. Let's explore the nearest public transport links.

  • Nearest Bus Stop:

    Approximately a 10-15 minute walk from the hotel. Various bus routes connect to different parts of the island. Payment is typically by cash or using a local transport card.
  • Nearest MRT Station:

    The nearest MRT station is approximately a 30-minute taxi ride away. The MRT offers convenient access to other parts of Bali.

Nearby Attractions / Landmarks for Family / Kid Friendly Near Grand Hyatt Bali

Grand Hyatt Bali is ideally located near a variety of family-friendly attractions and

nearby sightseeing places

. There are plenty of

nearby activities

and

things to do nearby

to keep everyone entertained. Let's explore some of the best options for families.

  • Waterbom Bali:

    A world-renowned water park with thrilling slides and attractions for all ages. Entry fees apply. Approximately a 15-minute taxi ride from the hotel.
  • Nusa Dua Beach:

    A beautiful beach with calm waters, perfect for swimming and sunbathing. Free access. Direct access from the hotel.
  • Garuda Wisnu Kencana Cultural Park:

    A vast cultural park featuring impressive statues and cultural performances. Entry fees apply. Approximately a 20-minute taxi ride from the hotel.
  • Bali Nusa Dua Theatre:

    Offers captivating cultural performances. Ticket prices vary. Approximately a 10-minute taxi ride from the hotel.
  • Turtle Conservation and Education Centre:

    Learn about sea turtles and their conservation. Entry fees apply. Approximately a 25-minute taxi ride from the hotel.

Looking for more fun? See Traveloka’s best deals on Things To Do in Indonesia!

Other Accommodations near Grand Hyatt Bali

Looking for alternative accommodation options near Grand Hyatt Bali? Whether you're seeking luxury, mid-range, or budget-friendly choices, there are several excellent

hotels with airport shuttle

and other

affordable hotels nearby

. Let's explore some options based on different price points.

  • Luxury Accommodations:

    The Mulia Resort & Villas Nusa Dua, The Ritz-Carlton, Bali, Four Seasons Resort Bali at Sayan
  • 4 Star Hotels:

    The Westin Resort Nusa Dua, Bali, Melia Bali, Novotel Bali Nusa Dua
  • 3 Star Hotels:

    Inna Grand Bali Beach, Harris Hotel & Conventions Denpasar, Aston Denpasar Hotel & Conference Center

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Indonesia!

With its stunning location, luxurious amenities, and exceptional service, Grand Hyatt Bali is the perfect choice for your next Balinese getaway. To make your trip even more convenient, book your flights and accommodation through Traveloka. With Traveloka, you can easily find and

book cheap hotels

, compare prices, and secure the best deals on

cheap hotels nearby

. Don't forget to

book cheap air tickets to Indonesia

with Traveloka as well, ensuring a seamless and stress-free travel experience. Start planning your dream holiday today!

All facilities in Grand Hyatt Bali

Bar, Cafe and Lounge Grand Hyatt Bali
Bar, Cafe and Lounge
Swimming Pool Grand Hyatt Bali
Swimming Pool
Entertainment Facility Grand Hyatt Bali
Entertainment Facility
Functional Hall Grand Hyatt Bali
Functional Hall
Common Space Grand Hyatt Bali
Common Space

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Continental breakfast
  • Gala dinner
  • Poolside bar
  • Set menu dinner
  • Set menu lunch

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Things to Do

  • Beach umbrella
  • Children play area
  • Fitness center
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Private beach
  • Spa
  • Waterslide

Public Facilities

  • Parking
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Heater
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Terrace

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service

Sports and Recreations

  • Cycling
  • Fitness center
  • Outdoor tennis court
  • Squash
  • Table tennis
  • Tennis
  • Water sport

Accessibilty

  • Disabled access friendly
  • Accessible bathroom
  • Accessible parking
  • In-room accessibility
  • Wheelchair accessible

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Laundry
  • Shops

Transportation

  • Airport transfer
  • Bicycle rental
  • Car rental

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Kids and Pets

  • Babysitting with surcharge

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Hyatt Bali

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Hyatt Bali
636
Number of floors in Grand Hyatt Bali
5
Another facilities in Grand Hyatt Bali
A la carte dinner, A la carte lunch, Restaurant with AC, Breakfast, Buffet breakfast

Frequently asked question in Grand Hyatt Bali

What are available facilities at Grand Hyatt Bali?
There are top facilites at Grand Hyatt Bali such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Hyatt Bali?
The standard check-in time at Grand Hyatt Bali is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Grand Hyatt Bali provide breakfast?
Yes, Grand Hyatt Bali provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Hyatt Bali
Grand Hyatt Bali has a 5.0-star rating.
How many floors does Grand Hyatt Bali have?
Grand Hyatt Bali has 5.
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More Reviews from Other Guests in Grand Hyatt Bali

Overall Ratings & Reviews Grand Hyatt Bali

Traveloka (778)
Other sources (1,000)
8.8
Very Good
From 1,000 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Hyatt Bali

Number of reviews per page
20
40
Top reviews
Emma
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Amazing holiday Beautiful food from every restaurant onsite, very helpful and friendly staff especially Nadia in the pool bar all the staff at Salsa Verde and the Water Court Loved the pools and enjoyed hiring surfboards to use at the beach 50 metres from the hotel and the kids managed to catch a few small waves Thank you
Monica
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We loved the hotel, the staff was lovely. We want to go back for sure and stay more days.
Brian
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

OK, never made it here can’t say anything about the resort itself. We were stuck in a horrible place in Ubud. Decided I’d pay for a 2nd hotel to salvage the last couple nights in Bali. Within a few hours Our plans changed and had to fly out early due to a child in the hospital. Contacted Expedia where I booked it, they said non-refundable, but they’d work on getting one anyway. My assumption was they would cancel, that was my point in contacting them. The hotel messaged me while I was on a 15 hour flight asking where we were. I messaged back after landing to explain and they said too late and charged full price for the rooms. They aren’t flexible and there doesn’t seem to be communication between them and Experian.
Read More
Adrian
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Restaurant had good service and food
alex
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

They should not charge for the squash courts. No one was using them. You would expect it to be included like other resorts. The kids club isn't as good as other hotels. Besides the above, everything else was great. Staff were excellent.
Mary
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nothing bad to say. We'd stay there again, hands down.
Neil
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property is immaculately maintained, there is an abundance of restaurants on offer and their buffet style breakfast was well serviced by staff. My wife and I had two relaxing days strolling along the beach and pathways as well as relaxing by the pool. The tariff was very affordable and value for money. Expedia's communication with the resort made it an effortless check-in.
Read More
Arben
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everyone was extremely helpful, especially Aryana the housekeeper. He took care of all our needs. The location is amazing
Kenneth
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The breakfast was fantastic. .
Taha
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Spoke to Expedia rep before check in, they assured we can check in 2 hours early; however, at the property they point blank declined the Expedia rep’s conversation and said it is inaccurate despite showing screenshots. Later on, while ordering food inside the pool, they refused and said there is no security deposit for the room; whereas, upon check in the staff never requested one. Then after walking bare feet from the pool to the reception, they said the security deposit can not be done on Apple Card as it will be deducted. Then after further walking bare feet from the reception to the room and back to get cash, the reception refused to take US Dollars and did not offer a currency conversion as it was “Sunday.” The reception staff then instructed us to walk even further barefoot to Bali Collection and get currency exchanged to put the security deposit which once again, they never asked for at the time of check in. Despite multiple complaints to the hotel management, no apology has been received for this terrible inconvenience.
Read More
Abhishek
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Breakfast was amazing
Andrew
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean room, superb breakfast
Lee
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great place for a family with a 7 and 9 year old. Excellent room, club access was great for us. Great beach location
Ryo
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Superb
Derek
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The space was very nice. The property itself was beautiful and made you feel like you were in Bali. The staff were all great as well. My only complaint would be the rooms are very outdated and could use some love. I got the Pirate themed room and it seemed like it hadn’t been used in a while. The room itself was cool but it smelt like it hadn’t been aired out in a while. It smelt like mold and humidity. Everything else was excellent including the food.
Read More
Levi
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

amazing
Anula
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Yes
Kim
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We had a wonderful ten nights at Grand Hyatt. We were a party of six. Our rooms overlooked the gardens which are very pretty. Our rooms were comfortable and clean. There are four restaurants to eat at with a new Garden Restaurant due to be opened soon. Every morning breakfast was great with lots of choices. We had dinner a couple of times at he restaurants on site, we also had room service and ordered pizza and burgers when we were at the pool. All went well, a little slow sometimes. The hotel was built in the 1990’s and is aging but they are currently doing upgrades on some rooms. In saying that we had no complaints about our room with its Balinese inspired decoration. The grounds and buildings are looked after well. The staff are fabulous: at the reception, at the restaurants, at the pool. Always so helpful. Nusa Dua itself is not at all like Kuta or Seminyak, it is more upmarket. Less shops but Bali Collection is a few minutes away by foot or quicker by the bus provided by the hotel and you can find shops and restaurants. Bit cheaper to eat here but the taxes and service fees are always a killer! We would stay again.
Read More
Sonja
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

If you are going to Bali, this hotel is the place to stay. Only 25 minutes from the airport. We opted for the daily breakfast included. They have 3 different restaurants you can pick for breakfast (they all serve the same food). We did not take the full all inclusive and very happy we didn't. There is the Bali Collection just off the property that has many restaurants and spas. The staff are super friendly. There is a sports lounge that has a pool table, fooseball table and a pinball machine, all free to use. The drinks and appies at the sports lounge are great, make sure to try the Margherita pizza, it is amazing. The room was very spacious. We had a nice little deck over looking the garden. Amenities in the bathroom were amazing, shampoo, conditioner, body wash. We asked them for a foam pillow and they brought two up for us withing 1/2 hour. They also provide 6 bottles of water daily to drink or for use to brush your teeth. Towel service included and there are signs that you cannot reserve a pool lounger prior to 9:30am, if you do and you are not actively there, towel will be removed. If considering the Nusa Dua area, I would highly recommend staying here. We will definitely be back here the next time in Bali.
Read More
Rossano
icon-
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff is incredible and the food is outstanding. Plus the Balinese dance show and local food is a remarkable experience
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Grand Hyatt Bali

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Hyatt Bali

Traveloka (778)
Other sources (1,000)
8.8
Very Good
From 1,000 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Hyatt Bali

Number of reviews per page
20
40
Top reviews
Emma
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Amazing holiday Beautiful food from every restaurant onsite, very helpful and friendly staff especially Nadia in the pool bar all the staff at Salsa Verde and the Water Court Loved the pools and enjoyed hiring surfboards to use at the beach 50 metres from the hotel and the kids managed to catch a few small waves Thank you
Monica
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We loved the hotel, the staff was lovely. We want to go back for sure and stay more days.
Brian
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

OK, never made it here can’t say anything about the resort itself. We were stuck in a horrible place in Ubud. Decided I’d pay for a 2nd hotel to salvage the last couple nights in Bali. Within a few hours Our plans changed and had to fly out early due to a child in the hospital. Contacted Expedia where I booked it, they said non-refundable, but they’d work on getting one anyway. My assumption was they would cancel, that was my point in contacting them. The hotel messaged me while I was on a 15 hour flight asking where we were. I messaged back after landing to explain and they said too late and charged full price for the rooms. They aren’t flexible and there doesn’t seem to be communication between them and Experian.
Read More
Adrian
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Restaurant had good service and food
alex
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

They should not charge for the squash courts. No one was using them. You would expect it to be included like other resorts. The kids club isn't as good as other hotels. Besides the above, everything else was great. Staff were excellent.
Mary
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nothing bad to say. We'd stay there again, hands down.
Neil
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property is immaculately maintained, there is an abundance of restaurants on offer and their buffet style breakfast was well serviced by staff. My wife and I had two relaxing days strolling along the beach and pathways as well as relaxing by the pool. The tariff was very affordable and value for money. Expedia's communication with the resort made it an effortless check-in.
Read More
Arben
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everyone was extremely helpful, especially Aryana the housekeeper. He took care of all our needs. The location is amazing
Kenneth
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The breakfast was fantastic. .
Taha
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Spoke to Expedia rep before check in, they assured we can check in 2 hours early; however, at the property they point blank declined the Expedia rep’s conversation and said it is inaccurate despite showing screenshots. Later on, while ordering food inside the pool, they refused and said there is no security deposit for the room; whereas, upon check in the staff never requested one. Then after walking bare feet from the pool to the reception, they said the security deposit can not be done on Apple Card as it will be deducted. Then after further walking bare feet from the reception to the room and back to get cash, the reception refused to take US Dollars and did not offer a currency conversion as it was “Sunday.” The reception staff then instructed us to walk even further barefoot to Bali Collection and get currency exchanged to put the security deposit which once again, they never asked for at the time of check in. Despite multiple complaints to the hotel management, no apology has been received for this terrible inconvenience.
Read More
Abhishek
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Breakfast was amazing
Andrew
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean room, superb breakfast
Lee
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great place for a family with a 7 and 9 year old. Excellent room, club access was great for us. Great beach location
Ryo
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Superb
Derek
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The space was very nice. The property itself was beautiful and made you feel like you were in Bali. The staff were all great as well. My only complaint would be the rooms are very outdated and could use some love. I got the Pirate themed room and it seemed like it hadn’t been used in a while. The room itself was cool but it smelt like it hadn’t been aired out in a while. It smelt like mold and humidity. Everything else was excellent including the food.
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Levi
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

amazing
Anula
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Yes
Kim
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We had a wonderful ten nights at Grand Hyatt. We were a party of six. Our rooms overlooked the gardens which are very pretty. Our rooms were comfortable and clean. There are four restaurants to eat at with a new Garden Restaurant due to be opened soon. Every morning breakfast was great with lots of choices. We had dinner a couple of times at he restaurants on site, we also had room service and ordered pizza and burgers when we were at the pool. All went well, a little slow sometimes. The hotel was built in the 1990’s and is aging but they are currently doing upgrades on some rooms. In saying that we had no complaints about our room with its Balinese inspired decoration. The grounds and buildings are looked after well. The staff are fabulous: at the reception, at the restaurants, at the pool. Always so helpful. Nusa Dua itself is not at all like Kuta or Seminyak, it is more upmarket. Less shops but Bali Collection is a few minutes away by foot or quicker by the bus provided by the hotel and you can find shops and restaurants. Bit cheaper to eat here but the taxes and service fees are always a killer! We would stay again.
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Sonja
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

If you are going to Bali, this hotel is the place to stay. Only 25 minutes from the airport. We opted for the daily breakfast included. They have 3 different restaurants you can pick for breakfast (they all serve the same food). We did not take the full all inclusive and very happy we didn't. There is the Bali Collection just off the property that has many restaurants and spas. The staff are super friendly. There is a sports lounge that has a pool table, fooseball table and a pinball machine, all free to use. The drinks and appies at the sports lounge are great, make sure to try the Margherita pizza, it is amazing. The room was very spacious. We had a nice little deck over looking the garden. Amenities in the bathroom were amazing, shampoo, conditioner, body wash. We asked them for a foam pillow and they brought two up for us withing 1/2 hour. They also provide 6 bottles of water daily to drink or for use to brush your teeth. Towel service included and there are signs that you cannot reserve a pool lounger prior to 9:30am, if you do and you are not actively there, towel will be removed. If considering the Nusa Dua area, I would highly recommend staying here. We will definitely be back here the next time in Bali.
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Rossano
icon-
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff is incredible and the food is outstanding. Plus the Balinese dance show and local food is a remarkable experience
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