Grand Mirage Resort & Thalasso Bali

Resorts
8.5
/10
Very Good
417 reviews

What Guests Say About Their Stay

Staff Friendliness (5)
Ambiance (5)
Room Space (5)
Bedroom (5)
Ni Made S. U.
9.4
/ 10
We had a great time here, we booked kids suite with bunk beds. Room was spacious and cute decoration. The kids also love the mini waterpark and water slide. Kids friendly resort indeed
Irfadillah Y.
10.0
/ 10
Staycation only one night, but my kids love this resort. Building for family 2br suite different with hotel building. Looks new and more modern. We like our room interior. Friendly staff. Delicious tasty breakfast and juice was fresh. Good facilities for kids with indoor and outdoor play ground. My mom and kids enjoy the routine on hotel pool. Definitely will be back again
Marilyn W.
9.4
/ 10
Super love this hotel. Staff are very welcoming and friendly. Welcome drinks taste so good. We book a family room, with the balcony facing the pool and beach. Everything in the room is tidy and clean. Variety choices of breakfast. To me, it's very worth it!
Fransisca I. T.
9.1
/ 10
The hotel is perfect for families with young children. the pool is good, kids club is awesome. will stay here again if we go to bali again
Dwi P. B. W.
10.0
/ 10
It was great experience to stay on this hotel. Make you feel like in other country. The private beach of this hotel is very beautiful, the staff is very kind. Breakfast food is really delicious
In the Area
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Jalan Pratama No 74 Tanjung Benoa Nusa Dua, Nusa Dua, Badung, Bali, Indonesia, 80363

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Grand Mirage Resort & Thalasso Bali is located in area / city Tanjung Benoa. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Mirage Resort & Thalasso Bali

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Jalan Pratama No 74 Tanjung Benoa Nusa Dua, Nusa Dua, Badung, Bali, Indonesia, 80363
Lobby Grand Mirage Resort & Thalasso Bali
Lobby 2 Grand Mirage Resort & Thalasso Bali

Discover More About Grand Mirage Resort & Thalasso Bali

Grand Mirage Resort & Thalasso Bali: Your Balinese Paradise Awaits

What You Might Like - All About Grand Mirage Resort & Thalasso Bali

Grand Mirage Resort & Thalasso Bali offers a truly unforgettable experience. Guests rave about the stunning beachfront location, the incredibly friendly and helpful staff, and the sheer variety of activities available. From the moment you arrive, you're enveloped in a luxurious atmosphere of calm and relaxation. The resort's commitment to exceptional service ensures a truly memorable stay, making it a popular choice for couples, families, and solo travellers alike. It's a perfect blend of luxury and laid-back Balinese charm.

One of the most popular aspects of the resort is its expansive lagoon-style pool, perfect for a refreshing dip or simply relaxing by the water's edge. The diverse range of dining options caters to every taste, from casual beachfront cafes to elegant restaurants serving exquisite Indonesian and international cuisine. Many guests also highlight the exceptional spa facilities, offering a wide array of rejuvenating treatments. Overall, the resort provides a seamless blend of luxury, comfort, and authentic Balinese hospitality.

Reviewers consistently praise the impeccable service, the beautiful surroundings, and the overall feeling of tranquility. One recent guest described their stay as "pure paradise," highlighting the stunning views, delicious food, and the exceptional attentiveness of the staff. If you're looking for a luxurious and relaxing getaway in Bali, Grand Mirage Resort & Thalasso Bali is an excellent choice. Book your stay today and experience the magic for yourself!

Concept & Design: Grand Mirage Resort & Thalasso Bali

Grand Mirage Resort & Thalasso Bali is designed to evoke the essence of a traditional Balinese village, seamlessly blending modern luxury with authentic cultural elements. The architecture incorporates traditional Balinese design principles, creating a harmonious and visually stunning environment. The resort's layout is thoughtfully planned to maximise natural light and airflow, enhancing the overall sense of space and tranquility. The use of natural materials, such as wood and stone, further contributes to the resort's serene atmosphere.

While not explicitly attributed to a single famous designer, the resort's design reflects a deep understanding and appreciation of Balinese aesthetics. The overall effect is one of understated elegance and sophisticated simplicity. The attention to detail is evident throughout the resort, from the intricately carved woodwork to the lush tropical landscaping. The result is a truly captivating and immersive experience.

Stepping into the hotel lobby is like entering a tranquil oasis. The high ceilings, natural light, and lush greenery create a sense of spaciousness and serenity. Comfortable seating areas are scattered throughout, inviting guests to relax and unwind. The warm, inviting atmosphere is enhanced by the subtle sounds of Balinese music and the gentle scent of tropical flowers. It's the perfect place to begin and end your day.

Different Hotel Room Types Available at Grand Mirage Resort & Thalasso Bali

Choosing the perfect

hotel room type

is crucial for a comfortable stay. We offer a range of

hotel bedroom types

to suit every need and budget, from

affordable hotels nearby

to luxurious suites. Consider these

categories of hotel rooms

and

different hotel room types

when making your

room booking

.

  • Deluxe Room:

    Offers stunning garden views, non-smoking options available. No bathtub or bidet.
  • Ocean View Room:

    Enjoy breathtaking ocean views, with smoking and non-smoking options. Features a bathtub.
  • Suite Room:

    Spacious suites with separate living areas and balconies offering ocean views. Includes a bathtub and bidet, non-smoking options available.
  • Family Room:

    Perfect for families, these rooms offer extra space and amenities. Ocean or garden views, smoking and non-smoking options available. Bathtub available.
  • Presidential Suite:

    The ultimate in luxury, with panoramic ocean views, a private balcony, and lavish amenities. Includes a bathtub and bidet, non-smoking only.

We are not currently a pet-friendly hotel.

Unique Hotel Facilities at Grand Mirage Resort & Thalasso Bali

Grand Mirage Resort & Thalasso Bali boasts a wide array of

hotel facilities

, making it a perfect choice for families and couples seeking relaxation and entertainment. From luxurious spas to exciting kids' clubs, there's something for everyone. Check out these unique features when considering your

best hotel nearby

.

  • Thalasso Spa:

    Indulge in a range of rejuvenating treatments using seawater and marine products. (Additional fee applies, prices vary depending on treatment.) Open daily from 9 am to 9 pm.
  • Lagoon-style Pool:

    A sprawling pool perfect for swimming and relaxing. Open daily from 7 am to 7 pm.
  • Kids' Club:

    A supervised play area for children with various activities. Open daily from 9 am to 6 pm.
  • Fitness Centre:

    State-of-the-art equipment for your workout needs. Open daily from 6 am to 10 pm.
  • Beachfront Access:

    Direct access to the beautiful beach. Open 24/7.

Hotel Buffet, Restaurant & Cafe at Grand Mirage Resort & Thalasso Bali

Grand Mirage Resort & Thalasso Bali offers a variety of dining experiences to satisfy every palate. From lavish buffets to intimate restaurants, you'll find something to suit your taste and budget. Explore our diverse culinary offerings, including

hotel buffet

options and a delightful

hotel cafe

.

  • The Beach Restaurant:

    Casual beachfront dining with stunning ocean views. Serves international and Indonesian cuisine. Prices vary, approximately £20-£40 per person. Open daily from 7 am to 10 pm.
  • The Pool Bar:

    Offers light snacks and refreshing drinks by the pool. Open daily from 10 am to 6 pm.
  • The Sunset Lounge:

    Enjoy cocktails and canapés while watching the sunset. Open daily from 5 pm to 11 pm.
  • Daily Buffet Breakfast:

    A wide selection of international and local dishes. Included in most room rates.

Easy Access from and to the Airport

Getting to and from the airport is a breeze with several convenient options. Whether you prefer a private transfer or public transport, we've got you covered. Consider these options when planning your

hotel transfer

or

airport to hotel transfer

.

  • Hotel Airport Shuttle:

    The hotel offers a convenient airport shuttle service. Bookings are required at least 24 hours in advance. Contact the hotel directly for details and pricing.
  • Taxi:

    Taxis are readily available at the airport. The journey takes approximately 30-45 minutes, depending on traffic.
  • Private Car Service:

    Pre-booked private car services offer a comfortable and convenient transfer option.

Nearby MRT Station & Bus Stops

Grand Mirage Resort & Thalasso Bali enjoys convenient access to public transport, making it easy to explore the surrounding area. For those seeking

affordable hotels nearby

with easy access to public transport, this is a key advantage. Locate the nearest

nearby MRT station

and

nearby bus station

for easy commuting.

  • Nearest Bus Stop:

    Approximately a 10-minute walk from the hotel. Buses run frequently to various destinations. Payment is typically by cash or using a local transport card (available for purchase at convenience stores).
  • Nearest MRT Station:

    Approximately a 15-minute taxi ride from the hotel. The MRT offers efficient and affordable travel to many parts of the city. Payment is via a rechargeable card, available at the station.

Nearby Attractions & Landmarks for Families

Discover a wealth of exciting

nearby attractions

and

nearby activities

perfect for families. From stunning beaches to cultural landmarks, there's something for everyone to enjoy. Explore these

nearby sightseeing places

and

things to see nearby

.

  • Waterbom Bali:

    A world-renowned water park with thrilling slides and attractions. (Entry fee applies, approximately £30 per person.) Approximately a 20-minute taxi ride from the hotel.
  • Bali Zoo:

    Home to a diverse range of animals. (Entry fee applies, approximately £20 per person.) Approximately a 30-minute taxi ride from the hotel.
  • Kuta Beach:

    A vibrant beach with plenty of shops, restaurants, and activities. Free entry. Approximately a 15-minute taxi ride from the hotel.
  • Discovery Shopping Mall:

    A large shopping mall with a wide variety of shops and restaurants. Free entry. Approximately a 10-minute taxi ride from the hotel.
  • Garuda Wisnu Kencana Cultural Park:

    A vast cultural park featuring impressive statues and cultural performances. (Entry fee applies, prices vary.) Approximately a 45-minute taxi ride from the hotel.

Looking for more fun? See Traveloka’s best deals on Things To Do in Indonesia!

Other Accommodations Near Grand Mirage Resort & Thalasso Bali

Looking for alternative accommodation options? Whether you're seeking a luxurious escape or a more budget-friendly stay, there are plenty of choices near Grand Mirage Resort & Thalasso Bali. Explore these

cheap hotels nearby

and

affordable hotels nearby

options.

  • Luxury Accommodations:

    The Ritz-Carlton, Bali; Mulia Resort & Villas Nusa Dua; The St. Regis Bali Resort
  • 4-Star Hotels:

    Four Points by Sheraton Bali, Kuta; Holiday Inn Resort Baruna Bali; Harris Hotel & Conventions Denpasar
  • 3-Star Hotels:

    Aston Denpasar Hotel & Convention Center; Grand Zuri Kuta; Inna Bali Heritage Hotel

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Indonesia!

With its stunning location, exceptional service, and wide range of amenities, Grand Mirage Resort & Thalasso Bali offers an unforgettable Balinese experience. To make your dream holiday a reality, why not book your stay today? Traveloka offers fantastic deals on

book cheap hotels

and

cheap hotels nearby

, making it easy to find the perfect accommodation for your needs. And don't forget to

book cheap air tickets to Indonesia

with Traveloka to complete your travel arrangements. Start planning your adventure today and create memories that will last a lifetime!

All facilities in Grand Mirage Resort & Thalasso Bali

Bar, Cafe and Lounge Grand Mirage Resort & Thalasso Bali
Bar, Cafe and Lounge
Swimming Pool Grand Mirage Resort & Thalasso Bali
Swimming Pool
Entertainment Facility Grand Mirage Resort & Thalasso Bali
Entertainment Facility
Fitness Center Grand Mirage Resort & Thalasso Bali
Fitness Center
Functional Hall Grand Mirage Resort & Thalasso Bali
Functional Hall

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Private beach
  • Spa

In-room Facilities

  • Bathtub
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Public Facilities

  • Parking
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • PRINTER

Sports and Recreations

  • Billiard
  • Game room
  • Table tennis
  • Tennis

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Family-friendly Facilities

  • Kids club
  • Children pool

Food and Drinks

  • Bar
  • Poolside bar

Transportation

  • Bicycle rental

General

  • Smoking area

Nearby Facilities

  • Shops

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Grand Mirage Resort & Thalasso Bali

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Check in time : 3 PM and Check out time : 12:00 (noon) You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Early Check-in

You're not allowed to check-in before the accommodation’s check-in time.
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Available rooms at Grand Mirage Resort & Thalasso Bali
375
Number of floors in Grand Mirage Resort & Thalasso Bali
4
Another facilities in Grand Mirage Resort & Thalasso Bali
Children play area, Fitness center, Garden, Massage, Outdoor pool

Frequently asked question in Grand Mirage Resort & Thalasso Bali

Is Grand Mirage Resort Thalasso Bali parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests at Grand Mirage Resort & Thalasso Bali. We also offer a convenient valet parking service for your added comfort and ease. Simply hand your car keys to our attendant upon arrival.
Does Grand Mirage Resort Thalasso Bali offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at Grand Mirage Resort & Thalasso Bali. To clarify, I don't have access to real-time information, including specific hotel policies. To confirm whether they offer hotel smoking rooms or designated smoking areas, it's best to contact the resort directly via their website or phone. They can provide the most up-to-date and accurate details regarding their smoking policy.
Does Grand Mirage Resort Thalasso Bali offer free hotel Wi-Fi for guests during their stay?
Yes, Grand Mirage Resort & Thalasso Bali provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily with your devices; however, it's always a good idea to check with reception if you experience any difficulties connecting to the hotel wifi.
Where is the nearest MRT station or bus stops nearby Grand Mirage Resort Thalasso Bali? What are the top visitor attractions near the hotel?
The nearest bus stops are a short taxi ride from Grand Mirage Resort & Thalasso Bali; there isn't an MRT station nearby. For visitor attractions, consider exploring Nusa Dua Beach, which is very close, or venturing a little further to Water Blow for stunning ocean views. These are just a couple of the many things to do nearby. A taxi or local transport will be needed to reach these attractions.
Is Grand Mirage Resort Thalasso Bali a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the specific pet policies of hotels like the Grand Mirage Resort & Thalasso Bali. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
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More Reviews from Other Guests in Grand Mirage Resort & Thalasso Bali

8.5
Very Good
From 417 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.2

Location

8.6

Service and Facilites

8.5

People often mention about Grand Mirage Resort & Thalasso Bali
All
Staff Friendliness (4)
Activity Option (4)
Check-in/out Time (4)
Ambiance (4)
Room Space (4)
Bedroom (4)
Bathroom (4)
Hotel Area (4)
Taste (4)
Variety (4)
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Traveler Reviews Grand Mirage Resort & Thalasso Bali

Number of reviews per page
20
40
Customer reviews
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Vega R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Will come again next year insha Allah The breakfast is delicious. But why do you have to pay to rent a bicycle? It should be a free facility for hotel guests 🤭 The children's pool is nice and my child really likes it.
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Tjew H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
Fantastic place to spend a holiday with family. Absolutely a kid-friendly place.
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C***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 46 week(s) ago
The breakfast menu was kind of blant, but I like the service speed from the housekeeping team, when I requested for something, the delivered it so quick. Room is also beautiful. Definitely will consider coming back to grand mirage.
1 people find it helpful
BARBAR M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 47 week(s) ago
A very child-friendly hotel, complete children's play facilities. First check in, quite disappointed to find the old room that had not been renovated, finally paid for an upgrade to a room that had been renovated, the new room was great! For the breakfast menu for 3 days, there are very few menu changes & the orientation doesn't suit the taste of a local person like me. The staff at the restaurant are also very indifferent to local guests, which is different when serving foreign guests. Personally, there are many other better hotels, but my child really likes the facilities at this hotel. Please pay attention to the shortcomings. :)
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1 people find it helpful
JEHAN U. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 49 week(s) ago
Wonderful hotel! The have 4 different pools and private beach. They offer a lot of kids and adult activities for free so if you decided to just spend your day at the hotel, you won't be bored at all!
2 people find it helpful
eranio v. d.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 71 week(s) ago
As a family staycation trip we had an overall great experience. As a family staycation focusing on going out to do things with the kids this can be a great choice. Plus points of the hotel are the location, directly off the beach, and the many activities and facilities they have for kids. The kids activities are different everyday and really can take up a full day with the first activity starting at 9am and ending at 4 or 5 pm. The facilities were also top-notch, beach toys the kids could use, kids pool with slide, in-door playground and trampoline, a game room with PS4 and PS5 and a small waterpark next to the kids club. The downsides are the in-house pricing for food and beverages, no 2 way around it, incredibly expensive. Which is disappointing because you end up paying a very high price for food of mediocre quality. The same goes for the breakfast. There was a healthy amount of options during the breakfast, although we ended sticking mostly to the egg station as the rest failed to meet expectations. The resort hotel is a pretty old building and hallways are quite dark. The hotel rooms were comfortable, the bed certainly provided a good nights sleep. Though the rooms were certainly in need of some upgrades, most notably the TV 's, having 2 connecting rooms somehow each room (same room type) had a different TV. 1 a smaller flat screen LG and the other an older Sharp led TV. Not a big problem, just strange to see in a hotel, bigger problem was that the current TV 's do not cover the drilling holes of what I assume to be the mounting brackets of previous line of TV 's.
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3 people find it helpful
Danang T. P.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 102 week(s) ago
Marvelous experience during my family vacation. Good food, great swimming pool and friendly staff.
3 people find it helpful
Rebecca A. I.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 103 week(s) ago
The hotel is really big, I stayed in the old Thalasso building, breakfast had lots of choices, very close to the beach, suitable if you bring small children, but for the bathroom facilities there is no hand shower, and the lights are too dim in the room so sometimes there are flying animals because back of the room directly to the garden. But the rest I am satisfied, the children are also very happy. There is a possibility that I will repeat the order especially if I can get a discount hehehe.
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4 people find it helpful
Gex R. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 109 week(s) ago
I really enjoyed the experience of staying here overall good.
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Accommodation's Reply
31 May 2023
Dear Ratih Arsa, Warm greetings from Grand Mirage Resort. We are glad that you and your family enjoyed our facilities and services. We are waiting for his arrival at another time. Thank you, Management.
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Hendri W.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 112 week(s) ago
Room cleanliness is ok, according to standards, hotel staff is ok. What disappointed and disgusted me was that the cooked breakfast was not cooked. Uncooked fried chicken. High season is ok, but standards must still be maintained.
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4 people find it helpful
Accommodation's Reply
05 May 2023
Dear Mr. Hendri Wibowo, thank you for staying at the Grand Mirage Resort & Thalasso Spa. We are glad that you and your family enjoyed the facilities and services we provide at our resort. Thank you for the input for things we need to improve even more in the future. We have conveyed to the production team the standards that must be maintained and improved. Thank you, I hope we can serve you and your family on another occasion. Best regards, Management.
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Haridudin
icon-origin-TRAVELOKA
9.7
/10
Reviewed 112 week(s) ago
An okay family hotel. Recommendations for others.
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3 people find it helpful
Accommodation's Reply
31 May 2023
Dear Haridudin, thank you for staying at the Grand Mirage Resort. We are glad that you and your family could recommend our hotel as a destination for other travelers. Hopefully we can come again on another occasion. Best regards, Management.
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Ervinna T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 129 week(s) ago
Hotel menyediakan banyak sekali aktivitas untuk keluarga: meja pingpong, billiard, tempat bermain anak toddler, play stations, sewa sepeda gratis, kolam renang anak dan dewasa, akses ke pantai. Kamar bersih, staf ramah, sungguh liburan yang menyenangkan.
3 people find it helpful
Wulan S. E. J.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 134 week(s) ago
Our kids loves it and hopefully we will be able to back again and stay longer 💗
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Febriana Q.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 147 week(s) ago
Very satisfied! very kid friendly … highly recommended 👍.
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4 people find it helpful
Iwan W.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 154 week(s) ago
Great place to stay with family with playground, waterpark.
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Dian
icon-origin-TRAVELOKA
9.7
/10
Reviewed 156 week(s) ago
Hotel ini sangat menyenangkan untuk keluarga besar. Kami menginap semalam saja di kamar 4448,4449,4450. Kondisi kamar sangat bagus menurut standar kami, hanya saja ada kebocoran AC di kamar 4450, semoga bisa diperbaiki ke depannya, supaya tidak menetes air ke lantai. Request kami diperhatikan, kamar connecting, lantai atas dan extra bed terlaksana dengan baik. Anak-anak bermain dengan puas, hanya saja karena terburu-terburu pulang, kami tidak sempat menikmati watersport nya. Untuk makanan sangat bervariasi, sayangnya kurang bersahabat untuk tamu lokal seperti kami. Pelayanan di restoran memuaskan terutama oleh kak Wida yang melayani kami dengan sabar. Ibu mertua saya bingung mencari nasi dan sayur, semoga jadi pertimbangan pihak hotel agar menambah variasi masakan lokal indonesia, misal: gado-gado, pecel, soto, atau kupat sayur. Overall, kami sangat menikmati pengalaman menginap di hotel dan resort ini.
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5 people find it helpful
Handy
icon-origin-TRAVELOKA
8.5
/10
Reviewed 162 week(s) ago
Very exciting place to stay. 2 nights there and I felt sorry didn't book more. No more rooms available to adjust. Staffs very helpful especially room service. ⭐ Excellent ⭐.
1 people find it helpful
Alice G.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 163 week(s) ago
Saya mulai menginap tgl 1 mei. Pada tgl 2 mei pagi sekitar pukul 10 pagi saya dan keluarga berenang, petugas kebersihan tanpa diperintahkan saya dan tanpa saya menggantung tulisan untuk dibersihkan, mereka seenaknya masuk ke kamar saya. Saat itu karena saya mau ke pantai dan kolam renang, tas, dompet, hp anak-anak dan suami ada di dalam kamar. Ketika saya selesai saya masuk kamar dalam kondisi rapih dan lantai masih basah habis dipel. Pada saat dibuka ternyata dompet suami isinya sudah tidak rapih, ada lembaran uang yang tertarik keluar. Ketika saya sampaikan hal ini, esok harinya tgl 3 mei (setelah saya check out) saya dihubungi hanya via chat WA oleh manajer fo bernama Yudi yang menjanjikan akan menindak lanjuti dan menyelidiki. Setelah itu saya telpon dan jawaban beliau bahwa SOP di hotel mereka apabila tidak menggantung tulisan tidak mau diganggu maka petugas kebersihan akan mengetuk pintu 3x jika tidak ada jawaban maka petugas akan membuka pintu dan masuk. Padahal di kamar tertulis selama masa pandemi apabila tidak ada permintaan dari tamu maka petugas tidak akan membersihkan kamar. Tapi kenyataan berbeda. Dan konyolnya sang manajer bilang bahwa kalau benar petugas kebersihan mengambil uang maka akan mudah diketahui karena sebelum dan sesudah kerja seluruh karyawan akan dicek uangnya, kl berkurang kl bertambah akan ditanya dapat tips dari tamu kamar nomor berapa. Sungguh aneh. Tetapi kenyataannya sampai sekarang tgl 8 mei tidak ada sama sekali kabar tindak lanjut dari pihak hotel mengenai masalah yang saya alami. Sungguh mengecewakan, pihak hotel benar-benar terkesan tidak mau disalahkan dan tidak mau mengakui kesalahannya. Untuk parkir juga tidak memadai, kami disuruh parkir di seberang padahal kami sudah bilang esok pagi kami mau check out subuh (kami meminta parkir di depan lobby), dan benar saja tamu-tamu berikutnya boleh parkir di depan lobby, dan esok subuh ketika suami mau mengambil mobil, tempat parkir masih ditutup dengan tali yang diikat dan tidak ada satpam sama sekali, sehingga suami saya harus berusaha untuk memutuskan talinya sendirian yang cukup memakan waktu.
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20 people find it helpful
Ng Fei L.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 163 week(s) ago
The room was quite old. But the pool, the kids club, the facility and all the staff are aweaome. We can spent a whole day at grand mirage and did lots of activities. Kids were very happy. Surely next time will come again and will try family paradise.
5 people find it helpful
Deddy H. D.
icon-origin-TRAVELOKA
4.5
/10
Reviewed 163 week(s) ago
The rooms are too far away, so if you order a go-jek, take it too far, you have to go to security early and you can't leave the lobby. I don't recommend it, it's better to find another hotel with the same price.
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8 people find it helpful
Number of reviews per page
20
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Bedroom 4 Grand Mirage Resort & Thalasso Bali

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