HARRIS Hotel & Conventions Gubeng

Hotels
Preferred Partner Plus
8.8
/10
Very Good
7,074 reviews

What Guests Say About Their Stay

Staff Friendliness (377)
Distance To City Center (351)
Bedroom (335)
Ambiance (325)
Leo C.
10.0
/ 10
Stayed here for 3 nights, everything was perfect! The iga bakar was super good. Highly recommended, and I’d stay here again if I visit Surabaya.
Zacharia A.
8.5
/ 10
The warmest welcoming. Thank you for all staff from all departments. All of you do your job excellently. I'm impressed with the hospitality. I will come again for sure 100/10
Puti A.
10.0
/ 10
The staff are very welcoming and helpful. Amazing and highly recommended place to stay at Surabaya, sure to come back, thank you!
a***s
10.0
/ 10
Stayed here alone and it felt like home! The room was clean, the bed was soft, and the atmosphere was incredibly peaceful. The Wi-Fi was fast, so you could work from your room without any issues. The breakfast was also delicious and varied. Perfect for solo travelers or those looking for some me time.
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r***a
10.0
/ 10
The hotel staff are super super friendly and helpful, the rooms and toilets are very clean and fragrant, Harris Hotel will continue to be the choice of accommodation if you return to Surabaya.
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In the Area
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Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281

Main Facilities

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This accommodation offers:
Outdoor pool
Sauna
Bar
Children play area
Children pool
Swimming pool
Laundry service
Fitness center
Restaurant
Luggage storage
Elevator
Laundry
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Indoor Jacuzzi
Located near Train Station
+2 more
note: hotel was previously named HARRIS Hotel & Conventions Gubeng - Surabaya Staying at HARRIS Hotel & Conventions Gubeng is a good choice when you are visiting Gubeng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around HARRIS Hotel & Conventions Gubeng

Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281
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Lobby HARRIS Hotel & Conventions Gubeng
Lobby 2 HARRIS Hotel & Conventions Gubeng

Discover More About HARRIS Hotel & Conventions Gubeng

HARRIS Hotel & Conventions Gubeng Rates per Night

HARRIS Hotel & Conventions Gubeng room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best HARRIS Hotel & Conventions Gubeng hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

HARRIS Hotel & Conventions Gubeng Location & Address

HARRIS Hotel & Conventions Gubeng is located at Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281. It's situated in the Surabaya area of Indonesia, known for its vibrant atmosphere and local attractions. The hotel is approximately 4 km from the city center.

How to go to HARRIS Hotel & Conventions Gubeng from Airport

Arranging your hotel transfer from the airport to hotel can be a breeze. Here's a breakdown of your options to ensure a smooth journey to HARRIS Hotel & Conventions Gubeng. Whether you're looking for speed or affordability, Surabaya has you covered.

  • Taxi (Most Direct):

    A taxi from Juanda International Airport (SUB) is the most straightforward option. You'll find taxi stands outside the arrival terminals. The journey to HARRIS Hotel & Conventions Gubeng typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available in Surabaya. Simply book a ride through the app after you land. This can often be a more cost-effective alternative to traditional taxis.
  • Airport Bus (Budget-Friendly):

    The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Purabaya Bus Terminal (also known as Bungurasih). From Purabaya, you can take a local bus or taxi to the hotel. This option takes longer, around 1.5 - 2 hours.
  • Hotel Transfer (Pre-Booked):

    Some hotels, including HARRIS Hotel & Conventions Gubeng, offer airport pick-up services. Contact the hotel in advance to arrange this for a hassle-free transfer.

Tips:

For the most convenient route, consider pre-booking a hotel transfer or using a ride hailing service. This will save you time and ensure a smooth arrival, especially if you're travelling with luggage.

HARRIS Hotel & Conventions Gubeng Reviews & Summary

Looking for all about hotel HARRIS Hotel & Conventions Gubeng? This hotel consistently receives positive Hotel reviews, making it a popular choice for travellers visiting Surabaya. Guests appreciate the hotel's convenient location, comfortable accommodations, and friendly service. It's a great option for both business and leisure travellers.

What guests love about the hotel is its central location, making it easy to explore Surabaya's attractions. The hotel also boasts a range of amenities, including a swimming pool, fitness centre, and on-site dining options. A standout feature is the hotel's convention centre, making it ideal for events and conferences.

"Great location, friendly staff, and comfortable rooms. I would definitely stay here again!" This positive review encapsulates the experience many guests have at HARRIS Hotel & Conventions Gubeng.

HARRIS Hotel & Conventions Gubeng Room Types Available

Choosing the right hotel room type can make all the difference to your stay. HARRIS Hotel & Conventions Gubeng offers a variety of different hotel room types to suit every traveller's needs. From cosy standard rooms to spacious suites, there's a categories of hotel rooms for everyone.

  • HARRIS Room:

    These are the standard hotel bedroom types, offering comfortable accommodation with a choice of double or twin beds. Non-smoking rooms are available.
  • HARRIS Family Room:

    Ideal for families, these rooms offer more space and may include additional beds or a sofa bed.
  • HARRIS Suite:

    For a more luxurious stay, the suites offer a separate living area and enhanced amenities. Some suites may include a bathtub.
  • Connecting Rooms:

    Perfect for larger families or groups travelling together, connecting rooms can be requested (subject to availability).

Please note that HARRIS Hotel & Conventions Gubeng is generally not a pet-friendly hotel. It's always best to confirm directly with the hotel regarding their pet policy, as it may be subject to change.

Hotel Facilities in HARRIS Hotel & Conventions Gubeng

HARRIS Hotel & Conventions Gubeng offers a wide range of Hotel amenities to ensure a comfortable and enjoyable stay. From relaxing by the pool to staying active in the fitness centre, there's something for everyone. These hotel facilities cater to both adults and children.

  • Swimming Pool:

    Take a dip in the outdoor swimming pool, perfect for a refreshing break.
  • Fitness Centre:

    Stay active during your stay with the hotel's well-equipped fitness centre.
  • HARRIS Cafe:

    Enjoy a variety of dishes and beverages at the hotel's on-site cafe.
  • Convention Centre:

    The hotel boasts a large convention centre, ideal for hosting events and conferences.
  • Kids' Club:

    Keep the little ones entertained at the hotel's dedicated kids' club.
  • Spa:

    Relax and rejuvenate with a massage or treatment at the hotel's spa.

Please note that some facilities may have operating hours and extra fees may apply for certain services. Contact the hotel directly for the most up-to-date information.

Hotel Buffet or Restaurant/Cafe in HARRIS Hotel & Conventions Gubeng

Indulge in a culinary journey at HARRIS Hotel & Conventions Gubeng's hotel restaurant and cafe. Whether you're looking for a hearty hotel buffet or a quick bite, there's something to satisfy every craving. The hotel offers a variety of dining options to suit all tastes.

  • HARRIS Cafe:

    This hotel cafe offers a casual dining experience with a menu featuring Indonesian and international cuisine. Open for breakfast, lunch, and dinner.
  • HARRIS Buffet (Breakfast):

    Start your day with a delicious buffet breakfast at HARRIS Cafe. Enjoy a wide selection of hot and cold dishes, including local specialities. Expect to pay around SGD 20 per person.
  • Room Service:

    Enjoy a meal in the comfort of your own room with the hotel's room service menu.

The HARRIS Cafe is known for its signature dishes, such as Nasi Goreng and Gado-Gado. Be sure to try these local favourites during your stay.

HARRIS Hotel & Conventions Gubeng Airport pickups and How to Book

Looking for hotels with airport shuttle services? HARRIS Hotel & Conventions Gubeng offers a convenient hotel to airport transfer service to ensure a hassle-free arrival and departure. This service can be booked in advance to avoid any last-minute stress.

To book an airport pick-up, simply contact the hotel directly after making your room reservation. Provide your flight details, including your arrival time and flight number. It's recommended to book at least 24 hours in advance to ensure availability. The hotel will then arrange for a driver to meet you at the airport and transport you directly to the hotel.

Nearby MRT Station & Bus Stops

Navigating Surabaya is easy with its network of MRT nearby and bus stops nearby. HARRIS Hotel & Conventions Gubeng is conveniently located near several public transport options, making it easy to explore the city. Whether you prefer the MRT or the bus, you'll find a convenient option nearby.

  • Gubeng Train Station:

    Located approximately 1 km from the hotel, Gubeng Train Station is a major transportation hub in Surabaya.
  • Bus Stops along Jalan Pemuda:

    Several bus stops are located along Jalan Pemuda, a major road near the hotel. These bus stops offer connections to various parts of the city.

To use the public transport system in Surabaya, you'll need a public transport card or be able to pay with cash. Public transport cards can be purchased at designated kiosks and stations.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Surabaya offers a variety of attractions that are perfect for families and kids. From theme parks to zoos, there are plenty of nearby places to go to keep everyone entertained. Discover the best things to see nearby and create unforgettable memories.

  • Surabaya Zoo (Kebun Binatang Surabaya):

    Located approximately 6 km from the hotel, Surabaya Zoo is one of the oldest and largest zoos in Indonesia. It's home to a wide variety of animals, including Komodo dragons, orangutans, and tigers. Entry price is around SGD 5 per person.
  • Suroboyo Carnival Park:

    A fun-filled amusement park with rides, games, and attractions for all ages. Located about 15 km from the hotel. Entry price varies depending on the package, but expect to pay around SGD 10-20 per person.
  • Kenjeran Beach:

    Enjoy a day at the beach at Kenjeran Beach, located approximately 20 km from the hotel. This beach offers stunning views of the Madura Strait and is a popular spot for swimming, sunbathing, and water sports. Entry is free.
  • House of Sampoerna:

    A museum dedicated to the history of Sampoerna, one of Indonesia's largest cigarette manufacturers. Located about 4 km from the hotel. Entry is free.
  • Tunjungan Plaza:

    A large shopping mall with a variety of shops, restaurants, and entertainment options. Located about 2 km from the hotel. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near HARRIS Hotel & Conventions Gubeng (Surabaya)

Craving some delicious food and looking for nearby dining options? Surabaya offers a wide variety of culinary delights, from trendy cafes to authentic local food. Discover the best food eatiries near me and indulge in the city's vibrant food scene. Whether you're looking for a quick bite or a sit-down meal, you'll find something to satisfy your taste buds.

Cafes/Restaurants:

  • Excelso Coffee:

    A popular coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Bon Ami Restaurant:

    A well-known restaurant serving Indonesian and international cuisine.
  • McDonald's:

    A classic fast-food chain offering burgers, fries, and other familiar favourites.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings, a staple Indonesian dish.
  • Satay:

    Grilled skewers of marinated meat, served with peanut sauce.
  • Soto Ayam:

    Chicken soup with noodles, vegetables, and spices.
  • Gado-Gado:

    A salad of boiled vegetables, tofu, tempeh, and peanut sauce.
  • Rawon:

    A rich beef soup with a distinctive black colour from keluak nuts.

Shopping places near HARRIS Hotel & Conventions Gubeng (Surabaya)

Looking for some retail therapy and searching for shops near me? Surabaya offers a variety of shopping destinations, from modern malls to traditional markets. Discover the best nearby shopping and find everything from designer brands to local handicrafts. Whether you're looking for souvenirs or the latest fashion, you'll find it in Surabaya.

  • Tunjungan Plaza:

    A large and popular mall near hotel with a wide variety of shops, restaurants, and entertainment options.
  • Grand City Mall:

    Another large mall offering a range of international and local brands.
  • Pasar Atom:

    A traditional market where you can find a variety of goods, including clothing, electronics, and food.

Other Places to Stay Near HARRIS Hotel & Conventions Gubeng

If HARRIS Hotel & Conventions Gubeng isn't quite what you're after, Surabaya has plenty of other accommodation options. From luxury hotels to budget-friendly guesthouses, you'll find the perfect place to stay. Explore the best hotel nearby and find your home away from home.

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel offering world-class amenities and service.
  • JW Marriott Hotel Surabaya:

    Another top-rated hotel with spacious rooms and excellent facilities.
  • The Westin Surabaya:

    A modern hotel with stunning city views and a range of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Wyndham Surabaya:

    A comfortable hotel with a convenient location and a range of amenities.
  • Hotel Ciputra World Surabaya:

    A modern hotel connected to a shopping mall.
  • Mercure Surabaya Grand Mirama:

    A stylish hotel with a rooftop pool and bar.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly hotel with a convenient location.
  • Amaris Hotel Embong Malang Surabaya:

    A simple and clean hotel with essential amenities.
  • Favehotel MEX Surabaya:

    A colourful and modern hotel with a range of room types.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel in Surabaya is easy with Traveloka. Whether you're looking for a luxurious five-star hotel or a budget-friendly option, you'll find a wide range of accommodations to choose from. Check Hotel availability and book your stay today!

Don't miss out on the best deals on hotels in Surabaya. With Traveloka, you can easily compare prices, read reviews, and book your room booking with confidence. Start planning your trip to Surabaya today and experience the city's vibrant culture and delicious cuisine. book cheap hotels in Indonesia and discover cheap hotels nearby.

All facilities in HARRIS Hotel & Conventions Gubeng

Bar, Cafe and Lounge HARRIS Hotel & Conventions Gubeng
Bar, Cafe and Lounge
Swimming Pool HARRIS Hotel & Conventions Gubeng
Swimming Pool
Entertainment Facility HARRIS Hotel & Conventions Gubeng
Entertainment Facility
Fitness Center HARRIS Hotel & Conventions Gubeng
Fitness Center
Functional Hall HARRIS Hotel & Conventions Gubeng
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Set menu dinner
  • Snacks
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Tours
  • Wedding service

Things to Do

  • Children play area
  • Entertainment for children
  • Fitness center
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Sauna

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Car rental
  • Valet parking (surcharge)

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in HARRIS Hotel & Conventions Gubeng

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at HARRIS Hotel & Conventions Gubeng
152
Number of floors in HARRIS Hotel & Conventions Gubeng
17
Another facilities in HARRIS Hotel & Conventions Gubeng
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in HARRIS Hotel & Conventions Gubeng

What is normal check-in & check-out time at HARRIS Hotel & Conventions Gubeng?
The standard check-in time at HARRIS Hotel & Conventions Gubeng is starting from From 14:00 while the latest check-out time is at Before 12:00
Does HARRIS Hotel & Conventions Gubeng provide breakfast?
Yes, HARRIS Hotel & Conventions Gubeng provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of HARRIS Hotel & Conventions Gubeng
HARRIS Hotel & Conventions Gubeng has a 4.0-star rating.
How many floors does HARRIS Hotel & Conventions Gubeng have?
HARRIS Hotel & Conventions Gubeng has 17.
How many rooms are available at HARRIS Hotel & Conventions Gubeng
HARRIS Hotel & Conventions Gubeng has 152.
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More Reviews from Other Guests in HARRIS Hotel & Conventions Gubeng

8.8
Very Good
From 7,026 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.9

People often mention about HARRIS Hotel & Conventions Gubeng
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Staff Friendliness (256)
Distance to City Center (238)
Bedroom (232)
Ambiance (230)
Variety (226)
Bathroom (215)
Taste (212)
Hotel Area (204)
Accessibility (197)
Family Friendly (196)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

Number of reviews per page
20
40
Customer reviews
r***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Strategic location, clean and comfortable rooms
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a***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Stayed here alone and it felt like home! The room was clean, the bed was soft, and the atmosphere was incredibly peaceful. The Wi-Fi was fast, so you could work from your room without any issues. The breakfast was also delicious and varied. Perfect for solo travelers or those looking for some me time.
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Accommodation's Reply
27 Oct 2025
Hello Harris fans, Thank you for choosing to stay with us and for taking the time to write a positive review of our hotel. Your satisfaction is our top priority and we hope that Harris Hotel Gubeng Surabaya will always be the first choice for you and your family when visiting Surabaya. Thank you again and may you and your family always be healthy. Best regards, Aldi Chandra Pratista Front Office Manager
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A***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
These facilities and other things are worthy of a 4-star rating, especially since the food is varied and delicious. Next time I visit SBY, I'll stay here.
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Accommodation's Reply
28 Oct 2025
Hello Harris fans, Thank you for taking the time to write a nice review of our hotel. We are very glad that you had a good experience while staying at our hotel. Your satisfaction is our top priority and we hope that Harris Hotel Gubeng Surabaya will always be the first choice for you and your family when visiting Surabaya. Thank you again and we wish you and your family good health. Best regards, Aldi Chandra Pratista Front Office Manager
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Y***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Everything was fine, from the facilities to the comfort of the room. The only issue was that the pillows weren't soft enough.
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Accommodation's Reply
24 Oct 2025
Hello Harris fans, Thank you for taking the time to write a positive review of our hotel. We are very pleased to hear that the facilities and comfort of the room you received met your expectations. We will pass your comments on to the relevant department for immediate follow-up action to prevent a recurrence. We hope that Harris Gubeng Surabaya will be a popular destination when you and your family visit Surabaya. Best regards, Aldi Chandra Pratista, Front Office Manager
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R***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Good hotel and room, excellent location
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Accommodation's Reply
22 Oct 2025
Cheers Harris Fans, Thank you very much for staying at Harris Gubeng Surabaya and taking your time to write such a great comment about us. Your kind words will inspire us even more to always deliver our best. We wish you a safe and pleasant journey to your next destination. Here in Surabaya, we cannot wait to welcoming you back for another unforgettable experience. HARRISly Yours, Aldy Chandra Pratista Front Office Manager
Leo C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Stayed here for 3 nights, everything was perfect! The iga bakar was super good. Highly recommended, and I’d stay here again if I visit Surabaya.
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Accommodation's Reply
24 Oct 2025
Cheers Mr. Leo, Thank you very much for your wonderful review. We're thrilled to hear that you had perfect stay with us for 3 nights. it's great to know that you enjoyed our Iga Bakar, it's one of ours specialties and we;re delighted it exceeded your expectations. We truly appreciate your high recommendation and hope to welcome you back again soon for another memorable ecperience. Thank you for choosing to stay with us. Best regards, Aldy Chandra Pratista Front Office Manager
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Bayu M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.0
/10
Reviewed 2 week(s) ago
It can be said that this hotel is strategically located, but with a price of 590 thousand with a room that looks like a very small boarding room in my opinion, it is still inferior to the Alana hotel. When requesting early check in by app, it turns out the room was not ready, so in my opinion the early check in feature is better removed than disappointing customers, because there was no notification when I arrived. The AC looks poorly maintained in room 952, it is not very cold, set at 16 degrees is not cold, please pay attention to the rooms. Then in the app feature you can request a connecting room, but in reality the hotel does not have a connecting room, it is better once again to remove the request feature. Still inferior to the Alana hotel, I followed the request by the app. There are no free flow drinks, when I arrived I only got 1 voucher for 2 small glasses, very stingy lol. Again, compared to Alana, it is still far. Helpful, the hotel staff are quite friendly and okay. That's all. Forgot to take a photo of the room, only a photo of the welcome drink. Advice for other customers do not choose a smart room (very small) maybe the deluxe is a bit bigger, but for that price the smart is quite expensive compared to other hotels. Thanks
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Accommodation's Reply
22 Oct 2025
Hi Bayu, Thank you for writing a review of our hotel. We apologize for any inconvenience you may have experienced during your stay. Your review will help us improve our service. The Smart Room you booked is 20 square meters and features a range of amenities including a Smart TV, Jacuzzi, sauna, steam room, and fitness center. We have 7 room types: Smart Rooms, Deluxe Rooms, Superior Rooms, Executive Rooms, Junior Suites, Happy Suites, and Deluxe Suites. Early check-in may not be possible and is subject to availability upon arrival. Connecting rooms are not available for Smart Rooms and are available only in Deluxe rooms and above. All guests receive a St. James Gift Card upon check-in which can be redeemed for a welcome drink. Rest and relax. Thank you so much! Welcome back to our hotel. Thank you! RD Chandra Pratittha Front Desk Manager
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Budianto
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
All are good, thanks. Recommended place to stay...
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Accommodation's Reply
17 Oct 2025
Cheers Mr. Budianto, Thank you very much for staying at Harris Gubeng Surabaya and taking your time to write such a great comment about us. Your kind words will inspire us even more to always deliver our best. We wish you a safe and pleasant journey to your next destination. Here in Surabaya, we cannot wait to welcoming you back for another unforgettable experience. HARRISly Yours, Aldy Chandra Pratista Front Office Manager
a endah d. w.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The room was clean and comfortable, and because we were staying at the venue for the symposium and workshop, it was easy to get in and out of the room and take a morning walk. There's a seniors' park four minutes from the hotel, and next door is a nice restaurant and souvenir shop.
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Accommodation's Reply
15 Oct 2025
Thank you, Endah, for taking the time to write a review and rate HARRIS Hotel Gubeng Surabaya. We are very pleased that you had a good experience during your stay at our hotel and we hope that HARRIS Hotel Gubeng will continue to be your and your family's first choice when you return to Surabaya. Best regards, Aldi Chandra Pratista, Front Office Manager
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abimanyu s.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Comfortable and the food is complete
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Accommodation's Reply
14 Oct 2025
Best regards, Mr. Abimanyu Thank you for staying at HARRIS Hotel Gubeng and for taking the time to write us a review with such a great rating. We are very glad that you had a great experience at our hotel. We hope that HARRIS Hotel Gubeng Surabaya will always be the first choice for you and your family when visiting Surabaya. Best regards, Aldi Chandra Pratista Front Office Manager
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Fahmi F. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Highly recommended for a staycation with family, there is a swimming pool and also a kids club for children to play.
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Accommodation's Reply
15 Oct 2025
Congratulations to Mr. Fahmi. Thank you for choosing to stay with us and for taking the time to write a review and rate HARRIS Hotel Gubeng Surabaya. We are very glad that you had a good experience during your stay at our hotel. In addition to the kids club and swimming pool, our hotel also has other facilities such as a sauna, jacuzzi, steam room, and fitness center. We hope that HARRIS Hotel Gubeng will continue to be the first choice for you and your family when you return to Surabaya. Best regards, Aldi Chandra Pratista Front Office Manager
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Verified Traveler
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10.0
/10
Reviewed 3 week(s) ago
The hotel is nice and clean. I highly recommend it.
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Accommodation's Reply
13 Oct 2025
Hello Harris fans, Thank you for taking the time to write a review of our hotel. We are very happy to read your review and thank you for recommending our hotel. Thank you again and we sincerely hope that you and your family will choose Harris Gubeng Surabaya as your first choice when visiting Surabaya again. Best regards, Aldi Chandra Pratista, Front Office Manager
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D***k
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Very pleasant, friendly service.
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Accommodation's Reply
15 Oct 2025
Hello Harris fans, Thank you for choosing to stay with us and for taking the time to write a review and rate Harris Hotel Gubeng Surabaya. We are so glad that you had a good experience during your stay at our hotel. We hope that Harris Hotel Gubeng will continue to be the first choice for you and your family when you return to Surabaya. Best regards, Aldi Chandra Pratista
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N***l
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff is friendly and the room is tidy.
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Accommodation's Reply
13 Oct 2025
Cheers Harris Fans, Thank you very much for staying at HARRIS Gubeng Surabaya and taking your time to write such a great comment about us. Your kind words will inspire us even more to always deliver our best. We wish you a safe and pleasant journey to your next destination. Here in Surabaya, we cannot wait to welcoming you back for another unforgettable experience. HARRISly Yours, Aldy Chandra Pratista Front Office Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the food is delicious and varied, and the facilities are complete.
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Accommodation's Reply
13 Oct 2025
Hello Harris fans, Thank you for taking the time to write a review and rate our hotel. We hope that Harris Hotel Gubeng Surabaya will be the first choice for you and your family when visiting Surabaya. We look forward to welcoming you and your family back to our hotel again. Best regards, Aldi Chandra Pratista, Front Office Manager
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Oktavia A. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Perfect for a staycation with the family. I'll definitely stay here again next time.
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Accommodation's Reply
17 Oct 2025
Hello Ms. Octavia, Thank you for your positive review and rating of our hotel. We are very happy to read your review, which shows that you had a good experience during your stay at our hotel. We hope that HARRIS Hotel Gubeng Surabaya will always be the first choice for you and your family when visiting Surabaya. Best regards, Aldi Chandra Pratista, Front Office Manager
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dinal h. a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is clean and pleasant, the staff is friendly, and the hotel location is close to public facilities.
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Accommodation's Reply
08 Oct 2025
Cheers, Ms. Dinal. Once again, we thank you for the additional rating and positive review. We look forward to welcoming you back to Harris Gubeng Surabaya for another memorable experience. Warmest regards, Cogito, Fan Relations Manager
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dinal h. a.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean hotel, friendly staff, strategic location close to Gubeng Station and other public facilities.
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Accommodation's Reply
08 Oct 2025
Cheers, Ms. Dinal, Thank you for choosing to stay at Harris Gubeng Surabaya and for taking the time to write us a positive review. We are delighted to have made your visit to Surabaya even more memorable. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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Reni B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Upon arrival, we were greeted with a friendly greeting and service. During the check-in process, we waited in the comfortable lobby and were accompanied by a welcome drink.
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Accommodation's Reply
09 Oct 2025
Cheers, Ms. Reni, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya and for taking the time to share your enjoyable experience. We are delighted to welcome you and hope that the service we provided during your stay will make your visit to Surabaya even more unforgettable. We look forward to being your home in the City of Heroes. Warmest regards, Cogito, Fan Relations Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, very helpful.
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Accommodation's Reply
06 Oct 2025
Cheers, Harris fans! Thank you for your rating and review of Harris Gubeng Surabaya. We are delighted to have served you and hope we have made your visit to Surabaya even more memorable. We hope to continue being your home in the City of Heroes. Warmest regards, Cogito, Fan Relations Manager
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Lobby 4 HARRIS Hotel & Conventions Gubeng

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8.8
Very Good
From 7,026 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.9

People often mention about HARRIS Hotel & Conventions Gubeng
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Staff Friendliness (256)
Distance to City Center (238)
Bedroom (232)
Ambiance (230)
Variety (226)
Bathroom (215)
Taste (212)
Hotel Area (204)
Accessibility (197)
Family Friendly (196)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

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40
Customer reviews
r***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Strategic location, clean and comfortable rooms
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a***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Stayed here alone and it felt like home! The room was clean, the bed was soft, and the atmosphere was incredibly peaceful. The Wi-Fi was fast, so you could work from your room without any issues. The breakfast was also delicious and varied. Perfect for solo travelers or those looking for some me time.
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Hello Harris fans, Thank you for choosing to stay with us and for taking the time to write a positive review of our hotel. Your satisfaction is our top priority and we hope that Harris Hotel Gubeng Surabaya will always be the first choice for you and your family when visiting Surabaya. Thank you again and may you and your family always be healthy. Best regards, Aldi Chandra Pratista Front Office Manager
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A***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
These facilities and other things are worthy of a 4-star rating, especially since the food is varied and delicious. Next time I visit SBY, I'll stay here.
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Accommodation's Reply
28 Oct 2025
Hello Harris fans, Thank you for taking the time to write a nice review of our hotel. We are very glad that you had a good experience while staying at our hotel. Your satisfaction is our top priority and we hope that Harris Hotel Gubeng Surabaya will always be the first choice for you and your family when visiting Surabaya. Thank you again and we wish you and your family good health. Best regards, Aldi Chandra Pratista Front Office Manager
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Y***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Everything was fine, from the facilities to the comfort of the room. The only issue was that the pillows weren't soft enough.
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Accommodation's Reply
24 Oct 2025
Hello Harris fans, Thank you for taking the time to write a positive review of our hotel. We are very pleased to hear that the facilities and comfort of the room you received met your expectations. We will pass your comments on to the relevant department for immediate follow-up action to prevent a recurrence. We hope that Harris Gubeng Surabaya will be a popular destination when you and your family visit Surabaya. Best regards, Aldi Chandra Pratista, Front Office Manager
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R***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Good hotel and room, excellent location
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Accommodation's Reply
22 Oct 2025
Cheers Harris Fans, Thank you very much for staying at Harris Gubeng Surabaya and taking your time to write such a great comment about us. Your kind words will inspire us even more to always deliver our best. We wish you a safe and pleasant journey to your next destination. Here in Surabaya, we cannot wait to welcoming you back for another unforgettable experience. HARRISly Yours, Aldy Chandra Pratista Front Office Manager
Leo C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Stayed here for 3 nights, everything was perfect! The iga bakar was super good. Highly recommended, and I’d stay here again if I visit Surabaya.
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Accommodation's Reply
24 Oct 2025
Cheers Mr. Leo, Thank you very much for your wonderful review. We're thrilled to hear that you had perfect stay with us for 3 nights. it's great to know that you enjoyed our Iga Bakar, it's one of ours specialties and we;re delighted it exceeded your expectations. We truly appreciate your high recommendation and hope to welcome you back again soon for another memorable ecperience. Thank you for choosing to stay with us. Best regards, Aldy Chandra Pratista Front Office Manager
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Bayu M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.0
/10
Reviewed 2 week(s) ago
It can be said that this hotel is strategically located, but with a price of 590 thousand with a room that looks like a very small boarding room in my opinion, it is still inferior to the Alana hotel. When requesting early check in by app, it turns out the room was not ready, so in my opinion the early check in feature is better removed than disappointing customers, because there was no notification when I arrived. The AC looks poorly maintained in room 952, it is not very cold, set at 16 degrees is not cold, please pay attention to the rooms. Then in the app feature you can request a connecting room, but in reality the hotel does not have a connecting room, it is better once again to remove the request feature. Still inferior to the Alana hotel, I followed the request by the app. There are no free flow drinks, when I arrived I only got 1 voucher for 2 small glasses, very stingy lol. Again, compared to Alana, it is still far. Helpful, the hotel staff are quite friendly and okay. That's all. Forgot to take a photo of the room, only a photo of the welcome drink. Advice for other customers do not choose a smart room (very small) maybe the deluxe is a bit bigger, but for that price the smart is quite expensive compared to other hotels. Thanks
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Accommodation's Reply
22 Oct 2025
Hi Bayu, Thank you for writing a review of our hotel. We apologize for any inconvenience you may have experienced during your stay. Your review will help us improve our service. The Smart Room you booked is 20 square meters and features a range of amenities including a Smart TV, Jacuzzi, sauna, steam room, and fitness center. We have 7 room types: Smart Rooms, Deluxe Rooms, Superior Rooms, Executive Rooms, Junior Suites, Happy Suites, and Deluxe Suites. Early check-in may not be possible and is subject to availability upon arrival. Connecting rooms are not available for Smart Rooms and are available only in Deluxe rooms and above. All guests receive a St. James Gift Card upon check-in which can be redeemed for a welcome drink. Rest and relax. Thank you so much! Welcome back to our hotel. Thank you! RD Chandra Pratittha Front Desk Manager
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Budianto
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
All are good, thanks. Recommended place to stay...
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Accommodation's Reply
17 Oct 2025
Cheers Mr. Budianto, Thank you very much for staying at Harris Gubeng Surabaya and taking your time to write such a great comment about us. Your kind words will inspire us even more to always deliver our best. We wish you a safe and pleasant journey to your next destination. Here in Surabaya, we cannot wait to welcoming you back for another unforgettable experience. HARRISly Yours, Aldy Chandra Pratista Front Office Manager
a endah d. w.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The room was clean and comfortable, and because we were staying at the venue for the symposium and workshop, it was easy to get in and out of the room and take a morning walk. There's a seniors' park four minutes from the hotel, and next door is a nice restaurant and souvenir shop.
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Accommodation's Reply
15 Oct 2025
Thank you, Endah, for taking the time to write a review and rate HARRIS Hotel Gubeng Surabaya. We are very pleased that you had a good experience during your stay at our hotel and we hope that HARRIS Hotel Gubeng will continue to be your and your family's first choice when you return to Surabaya. Best regards, Aldi Chandra Pratista, Front Office Manager
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abimanyu s.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Comfortable and the food is complete
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Accommodation's Reply
14 Oct 2025
Best regards, Mr. Abimanyu Thank you for staying at HARRIS Hotel Gubeng and for taking the time to write us a review with such a great rating. We are very glad that you had a great experience at our hotel. We hope that HARRIS Hotel Gubeng Surabaya will always be the first choice for you and your family when visiting Surabaya. Best regards, Aldi Chandra Pratista Front Office Manager
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Fahmi F. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Highly recommended for a staycation with family, there is a swimming pool and also a kids club for children to play.
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Accommodation's Reply
15 Oct 2025
Congratulations to Mr. Fahmi. Thank you for choosing to stay with us and for taking the time to write a review and rate HARRIS Hotel Gubeng Surabaya. We are very glad that you had a good experience during your stay at our hotel. In addition to the kids club and swimming pool, our hotel also has other facilities such as a sauna, jacuzzi, steam room, and fitness center. We hope that HARRIS Hotel Gubeng will continue to be the first choice for you and your family when you return to Surabaya. Best regards, Aldi Chandra Pratista Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is nice and clean. I highly recommend it.
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Accommodation's Reply
13 Oct 2025
Hello Harris fans, Thank you for taking the time to write a review of our hotel. We are very happy to read your review and thank you for recommending our hotel. Thank you again and we sincerely hope that you and your family will choose Harris Gubeng Surabaya as your first choice when visiting Surabaya again. Best regards, Aldi Chandra Pratista, Front Office Manager
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D***k
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Very pleasant, friendly service.
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Accommodation's Reply
15 Oct 2025
Hello Harris fans, Thank you for choosing to stay with us and for taking the time to write a review and rate Harris Hotel Gubeng Surabaya. We are so glad that you had a good experience during your stay at our hotel. We hope that Harris Hotel Gubeng will continue to be the first choice for you and your family when you return to Surabaya. Best regards, Aldi Chandra Pratista
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N***l
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff is friendly and the room is tidy.
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Accommodation's Reply
13 Oct 2025
Cheers Harris Fans, Thank you very much for staying at HARRIS Gubeng Surabaya and taking your time to write such a great comment about us. Your kind words will inspire us even more to always deliver our best. We wish you a safe and pleasant journey to your next destination. Here in Surabaya, we cannot wait to welcoming you back for another unforgettable experience. HARRISly Yours, Aldy Chandra Pratista Front Office Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the food is delicious and varied, and the facilities are complete.
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Accommodation's Reply
13 Oct 2025
Hello Harris fans, Thank you for taking the time to write a review and rate our hotel. We hope that Harris Hotel Gubeng Surabaya will be the first choice for you and your family when visiting Surabaya. We look forward to welcoming you and your family back to our hotel again. Best regards, Aldi Chandra Pratista, Front Office Manager
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Oktavia A. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Perfect for a staycation with the family. I'll definitely stay here again next time.
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Accommodation's Reply
17 Oct 2025
Hello Ms. Octavia, Thank you for your positive review and rating of our hotel. We are very happy to read your review, which shows that you had a good experience during your stay at our hotel. We hope that HARRIS Hotel Gubeng Surabaya will always be the first choice for you and your family when visiting Surabaya. Best regards, Aldi Chandra Pratista, Front Office Manager
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dinal h. a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is clean and pleasant, the staff is friendly, and the hotel location is close to public facilities.
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Accommodation's Reply
08 Oct 2025
Cheers, Ms. Dinal. Once again, we thank you for the additional rating and positive review. We look forward to welcoming you back to Harris Gubeng Surabaya for another memorable experience. Warmest regards, Cogito, Fan Relations Manager
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dinal h. a.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean hotel, friendly staff, strategic location close to Gubeng Station and other public facilities.
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Accommodation's Reply
08 Oct 2025
Cheers, Ms. Dinal, Thank you for choosing to stay at Harris Gubeng Surabaya and for taking the time to write us a positive review. We are delighted to have made your visit to Surabaya even more memorable. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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Reni B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Upon arrival, we were greeted with a friendly greeting and service. During the check-in process, we waited in the comfortable lobby and were accompanied by a welcome drink.
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1 people find it helpful
Accommodation's Reply
09 Oct 2025
Cheers, Ms. Reni, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya and for taking the time to share your enjoyable experience. We are delighted to welcome you and hope that the service we provided during your stay will make your visit to Surabaya even more unforgettable. We look forward to being your home in the City of Heroes. Warmest regards, Cogito, Fan Relations Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, very helpful.
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Accommodation's Reply
06 Oct 2025
Cheers, Harris fans! Thank you for your rating and review of Harris Gubeng Surabaya. We are delighted to have served you and hope we have made your visit to Surabaya even more memorable. We hope to continue being your home in the City of Heroes. Warmest regards, Cogito, Fan Relations Manager
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