How many rooms are available at Hermes Palace Hotel Medan

Hermes Palace Hotel Medan has 106.

Are there any parking spots at Hermes Palace Hotel Medan ?

Yes: Yes, there are parking spots at Hermes Palace Hotel Medan

What do past guests say about Hermes Palace Hotel Medan?

Hermes Palace Hotel Medan is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Duration: 1 Night(s)

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Hermes Palace Hotel Medan

Name: Hermes Palace Hotel Medan
Address: Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151, Jalan Pemuda No. 22, Sumatra Utara, 20151, Indonesia
Rating: 8.3

Hotels

Preferred Partner

8.2

/10

Very Good

6,111 reviews

What Guests Say About Their Stay

Distance To City Center (142)

Staff Friendliness (121)

Bedroom (116)

Ambiance (101)

Muhammad Y. M.

10.0

/ 10

The service is excellent, the rooms are very comfortable, the view is great, and the food is delicious.

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G***t

10.0

/ 10

The view in the restaurant is very nice, the service is also good from all the employees, the food is delicious, the waitresses are all nice, the food is neatly arranged, the employees immediately serve quickly if there is a request from the guests.. basically the hotel is recommended, thank you🙏

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M***s

10.0

/ 10

Had a great stay here! The staff is friendly, the room is clean and comfortable, and the location is strategic. Highly recommended!

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H***i

9.7

/ 10

very strategic location, friendly staff serving guests when they arrive at the entrance, offered free self parking or valet service. cleanliness of rooms and hotel facilities are very well maintained. Breakfast while enjoying the view of Medan city from the hotel rooftop. Recommended to stay at this hotel👍

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Y***e

10.0

/ 10

Very comfortable for healing. Breakfast here is really delicious especially the fried rice. The staff from security to FO and F&B are also very kind and friendly. Feels like a high-class star hotel.

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In the Area

See Map

Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Staying at Hermes Palace Hotel Medan is a good choice when you are visiting Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Hermes Palace Hotel Medan

Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151

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Hermes Palace Hotel Medan Rates per Night

Looking for the best Hermes Palace Hotel Medan hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Hermes Palace Hotel Medan room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Hermes Palace Hotel Medan Location & Address

Hermes Palace Hotel Medan is located at Jalan Pemuda No. 22, Pusat Kota Medan, Medan, Sumatra Utara, Indonesia, 20151. It's situated in the Medan area of Indonesia, known for its vibrant atmosphere and delicious culinary scene. The hotel is approximately 4 km from the city center.

How to go to Hermes Palace Hotel Medan from Airport

Arriving at Kualanamu International Airport (KNO) and wondering how to get to Hermes Palace Hotel Medan? Don't worry, there are several convenient options available. Whether you're looking for speed, affordability, or comfort, Medan has you covered.

Taxi (Most Direct):
Taxis are readily available outside the airport terminals. This is the most direct option, taking you straight to the hotel without any stops.
Ride Hailing (Convenient):
Ride hailing services are a popular choice in Medan. Simply book a ride through the app and wait for your driver at the designated pick-up point.
Airport Bus (Affordable):
The Damri airport bus offers a budget-friendly option to reach the city center. From there, you can take a taxi or ride hailing service to the hotel.
Private Airport Transfer (Comfortable):
Pre-booking a private airport transfer ensures a hassle-free journey. A driver will be waiting for you upon arrival, ready to whisk you away to the hotel in comfort.

Tips: For the most convenient route, consider using a ride hailing service or taxi. They offer door-to-door service and can navigate Medan's traffic efficiently.

Hermes Palace Hotel Medan Reviews & Summary

Want to know all about Hermes Palace Hotel Medan before you book? Looking for honest hotel reviews to help you make the right choice? This hotel is a popular choice for travellers seeking comfort and convenience in the heart of Medan. Guests consistently praise the hotel's excellent service, comfortable rooms, and convenient location. The hotel's standout feature is its rooftop pool, offering stunning city views. The on-site restaurant also receives rave reviews for its delicious Indonesian and international cuisine. Here's what one happy guest had to say: "The Hermes Palace Hotel Medan exceeded my expectations! The staff were incredibly friendly and helpful, the room was spacious and well-appointed, and the rooftop pool was a dream. I highly recommend this hotel to anyone visiting Medan."

Hermes Palace Hotel Medan Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Hermes Palace Hotel Medan offers a variety of categories of hotel rooms to suit every traveller's needs and preferences. From cosy standard rooms to spacious suites, you're sure to find the perfect hotel bedroom types for your visit.

Deluxe Room:
These rooms offer comfortable accommodation with a choice of king or twin beds. Non-smoking options are available.
Executive Room:
Enjoy extra space and enhanced amenities in these well-appointed rooms. Some rooms offer city views.
Suite:
Indulge in the ultimate luxury with a spacious suite featuring a separate living area and a bathtub.
Family Room:
Perfect for families, these rooms offer ample space and comfortable bedding arrangements.
Connecting Rooms:
Ideal for larger groups or families who want to stay close together.

Please note that Hermes Palace Hotel Medan does not currently offer pet-friendly rooms.

Hotel Facilities in Hermes Palace Hotel Medan

Looking for a hotel with top-notch hotel facilities? Hermes Palace Hotel Medan boasts a wide range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. Whether you're travelling for business or leisure, you'll find everything you need right at your fingertips.

Swimming Pool:
Take a refreshing dip in the hotel's outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
Fitness Center:
Stay active during your stay at the well-equipped fitness center. Open 24 hours.
Spa:
Indulge in a relaxing massage or treatment at the hotel's spa. Additional fees apply.
Restaurant:
Enjoy delicious Indonesian and international cuisine at the on-site restaurant.
Business Center:
Stay connected and productive at the hotel's business center.
Kids' Club:
Keep the little ones entertained at the supervised kids' club.
Free Wi-Fi:
Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Hermes Palace Hotel Medan

Craving a delicious meal without leaving the hotel? Hermes Palace Hotel Medan offers a variety of dining options to satisfy every palate. Whether you're in the mood for a hearty buffet, a casual cafe experience, or a fine dining experience, you'll find it all here.

Lezat Restaurant:
This restaurant serves a delectable buffet breakfast, lunch, and dinner, featuring a wide array of Indonesian and international dishes. Prices start from SGD 25 per person. Open from 6:00 AM to 10:00 PM.
Lobby Lounge:
Enjoy a relaxing cup of coffee or tea, along with light snacks and pastries, at the Lobby Lounge. Open from 9:00 AM to 11:00 PM.
Poolside Bar:
Sip on refreshing cocktails and enjoy light bites at the Poolside Bar. Open from 10:00 AM to 6:00 PM.

Lezat Restaurant is known for its signature dish, Nasi Goreng Hermes, a flavorful fried rice dish with a unique blend of spices.

Hermes Palace Hotel Medan Airport pickups and How to Book

Need a convenient hotel to airport transfer? Hermes Palace Hotel Medan offers hotels with airport shuttle services to ensure a smooth and stress-free arrival and departure. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and transport you directly to the hotel.

Nearby MRT Station & Bus Stops

Exploring Medan is easy with convenient access to public transportation. While Medan doesn't have an MRT system, there are several nearby bus stops that provide easy access to various parts of the city.

Halte Bus Trans Medan Imam Bonjol:
Located approximately 500 meters from the hotel.
Halte Bus Trans Medan Diponegoro:
Located approximately 800 meters from the hotel.

To use the Trans Medan bus system, you can purchase a prepaid card at designated kiosks or convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Medan offers a variety of nearby places to go that are perfect for kids and adults alike. From theme parks to zoos, there's something for everyone to enjoy. Discover the best things to see nearby and create unforgettable memories.

Rahmat International Wildlife Museum & Gallery:
Located approximately 6 km from the hotel. Entry price is around SGD 7 per person.
Tjong A Fie Mansion:
Located approximately 3 km from the hotel. Entry price is around SGD 4 per person.
Medan Zoo:
Located approximately 10 km from the hotel. Entry price is around SGD 3 per person.
Graha Maria Annai Velangkanni:
Located approximately 8 km from the hotel. Entry is free.
Hillpark Sibolangit:
Located approximately 50 km from the hotel. Entry price is around SGD 10 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Hermes Palace Hotel Medan (Medan)

Exploring the local food scene is a must when visiting Medan. From charming cafes to bustling street food stalls, there's a nearby dining option to satisfy every craving. Discover the best local restaurant and food eatiries near me for an authentic culinary experience.

Cafes/Restaurants:

Tip Top Restaurant:
A classic Medan restaurant serving Indonesian and Western dishes.
Merdeka Walk:
A popular spot with various restaurants and cafes offering diverse cuisines.
Coffee Crowd:
A trendy cafe serving specialty coffee and light bites.

Local Street Food:

Soto Medan:
A flavorful coconut milk-based soup with chicken or beef.
Mie Gomak:
A thick Batak noodle dish with a spicy sauce.
Durian Ucok:
A famous durian stall offering the king of fruits in various forms.
Bihun Bebek Asie Kumango:
Duck noodle soup.
Nasi Goreng Medan:
Medan style fried rice.

Shopping places near Hermes Palace Hotel Medan (Medan)

Indulge in some retail therapy at the nearby shopping destinations. Whether you're looking for high-end brands, local crafts, or souvenirs, you'll find it all at the various dept stores near me and shops near me. Explore the nearby shopping options and discover the best mall near hotel for your shopping spree.

Sun Plaza:
A modern shopping mall with a wide variety of international and local brands.
Centre Point Mall:
Another popular mall offering a mix of retail outlets, restaurants, and entertainment options.
Medan Mall:
A large shopping center with a wide selection of shops and restaurants.

Other Places to Stay Near Hermes Palace Hotel Medan

Looking for alternative accommodations in Medan? Whether you're seeking luxury, comfort, or affordability, there are plenty of apartment and affordable hotels nearby to choose from. Discover the best hotel nearby to suit your needs and budget.

Luxury/5-6 Star Hotels Nearby:

JW Marriott Hotel Medan:
A luxurious hotel offering exceptional service and amenities.
Adimulia Hotel Medan:
A stylish hotel with a rooftop pool and stunning city views.
Grand Aston City Hall Medan:
A sophisticated hotel with a central location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Swiss-Belinn Medan:
A comfortable and convenient hotel with a great location.
Aryaduta Medan:
A well-appointed hotel with a range of facilities.
The Crew Hotel Medan:
A modern hotel with stylish rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

OYO 168 Grand Polonia Hotel:
A budget-friendly option with comfortable rooms.
RedDoorz near Thamrin Plaza Medan:
A simple and affordable hotel in a convenient location.
d'primahotel Medan:
A clean and comfortable hotel with essential amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at Hermes Palace Hotel Medan? With its convenient location, comfortable accommodations, and excellent facilities, it's the perfect choice for your next trip to Medan. Don't miss out on the hotel availability and secure your room booking today! Book your stay through Traveloka for the best deals and a hassle-free experience. With a wide selection of hotels and accommodations, Traveloka makes it easy to find the perfect place to stay for your next adventure. Start planning your trip today and discover the wonders of Medan! book cheap hotels in Indonesia cheap hotels nearby

All facilities in Hermes Palace Hotel Medan

Bar, Cafe and Lounge

Fitness Center

Lobby

CleanAccommodation

Exterior

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Lunch restaurant
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Doorman
Express check-out
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Wedding service

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Separate shower and tub
Shower
TV

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

General

AC
Ballroom
Banquet
Non-smoking room
Rooftop terrace
Smoking area

Things to Do

Fitness center
Massage

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Business Facilities

Business center
Meeting facilities

Transportation

Valet parking

Connectivity

Free WiFi

Accommodation Policy & General Information in Hermes Palace Hotel Medan

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hermes Palace Hotel Medan	106
Number of floors in Hermes Palace Hotel Medan	11
Another facilities in Hermes Palace Hotel Medan	Coffee shop, 24-hour room service, Breakfast restaurant, Lunch restaurant, Safety deposit box

Frequently asked question in Hermes Palace Hotel Medan

What are available facilities at Hermes Palace Hotel Medan?

There are top facilites at Hermes Palace Hotel Medan such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hermes Palace Hotel Medan?

The standard check-in time at Hermes Palace Hotel Medan is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Hermes Palace Hotel Medan provide breakfast?

Yes, Hermes Palace Hotel Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hermes Palace Hotel Medan

Hermes Palace Hotel Medan has a 4.0-star rating.

How many floors does Hermes Palace Hotel Medan have?

Hermes Palace Hotel Medan has 11.

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More Reviews from Other Guests in Hermes Palace Hotel Medan

Overall Ratings & Reviews Hermes Palace Hotel Medan

Traveloka (6,074)

Other sources (37)

8.3

Very Good

From 6,074 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Hermes Palace Hotel Medan

All

Distance to City Center (86)

Staff Friendliness (78)

Bedroom (75)

Ambiance (70)

Taste (62)

Room Space (60)

Bathroom (60)

Accessibility (59)

Hotel Area (56)

Variety (55)

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Traveler Reviews Hermes Palace Hotel Medan

Number of reviews per page

Customer reviews

Verified Traveler

Leisure

10.0

/10

Reviewed 6 day(s) ago

My wife Faridah and Karel and family are very satisfied and will return on our next visit.

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Verified Traveler

Business

8.2

/10

Reviewed 1 week(s) ago

It seems the hotel is a bit old and needs some facility improvements.

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1 people find it helpful

Herry S.

Business

7.1

/10

Reviewed 2 week(s) ago

The location of the hotel is strategic, right in the center of Medan city. The surrounding and accessibility are also good. Safety is good. However, there are many broken things in the room. Air-con remote control is not working, the sink in the bathroom is blocked, sofa legs are broken. We reported these cases to the front-desk but there was no response until we check-out the next day. The fruit for breakfast is not of good quality. Other food items are not that great either for a hotel of this standard.

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D***a

Staycation

9.4

/10

Reviewed 2 week(s) ago

I've stayed here many times, and it's usually highly recommended and great. However, this time I got a room with no soap dispenser in the bathroom, so the soap and shampoo were left on the floor. And the bread at breakfast was full of ants.

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A***i

8.5

/10

Reviewed 4 week(s) ago

Location was near a mini market and local restaurants offering unique and local taste and vibes. The staff were very helpful and friendly managing our early check out, also helping store and wrap our packages.

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Accommodation's Reply

01 Dec 2025

Dear A*i, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

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Gunawan R.

Business

10.0

/10

Reviewed 4 week(s) ago

The cleanliness and friendliness are good.

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Accommodation's Reply

01 Dec 2025

Dear Mr. Gunawan R., Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

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S***k

9.1

/10

Reviewed 4 week(s) ago

Great location, friendly staff, fair price, and comfortable room

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Accommodation's Reply

01 Dec 2025

Dear Mr. S*ke, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir Senior Business Development Manager

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i***s

10.0

/10

Reviewed 5 week(s) ago

next trip, i will choose this hotel again

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Accommodation's Reply

24 Nov 2025

Dear Valued Guest, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

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S***i

10.0

/10

Reviewed 5 week(s) ago

Close to everywhere, especially interesting places in Medan city…

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Accommodation's Reply

24 Nov 2025

Dear S*i, Thank you for choosing to stay at Hermes Palace Medan during your stay in Medan. We are glad that you enjoyed your stay and that you shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Medan. Sincerely, Perlin Samosir Senior Business Development Manager

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A***i

Leisure

9.7

/10

Reviewed 5 week(s) ago

Recommended to stay at a hotel in the center of Medan👍👍👍

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Accommodation's Reply

24 Nov 2025

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E***a

10.0

/10

Reviewed 7 week(s) ago

The staff was very patient despite our numerous requests. The ambiance was also calm and quiet, perfect for a healing space.

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2 people find it helpful

Accommodation's Reply

08 Nov 2025

Dear A*a, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

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I***n

8.5

/10

Reviewed 7 week(s) ago

good experience, but not for beginners. deposit 200rb and no youtube at tv.

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Accommodation's Reply

08 Nov 2025

Dear Sir/Ms. I*n, Thank you for choosing Hermes Palace Hotel Medan as your accommodation choice during your visit to Medan. Thank you for your review and feedback. Please be informed that a deposit is required upon check-in as this is standard procedure for all our hotels. This deposit will be refunded to you upon check-out and will be returned to you upon check-out if there are no additional charges during your stay. We understand the necessity for guests to have a smart TV for their comfort during their stay. This facility is currently under the planning stage of improvements and will be implemented gradually. Your feedback is highly valuable as we strive to improve the quality of our services and facilities. We look forward to welcoming you back again for an even better experience. Best regards, Parlin Samosir Senior Business Development Manager Replied on Oct 29, 2025

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Achmad R. B.

Staycation

10.0

/10

Reviewed 7 week(s) ago

My first time in Medan, and staying at the Hermes Palace Hotel was very pleasant, the room and cleanliness were good, the food was delicious and varied, next time I go to Medan, this will be my main choice of hotel.

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Accommodation's Reply

08 Nov 2025

Dear Mr. Ahmad R.B., Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

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P***n

Leisure

8.5

/10

Reviewed 7 week(s) ago

Everything is good. Good service.

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1 people find it helpful

Accommodation's Reply

08 Nov 2025

Dear P*n, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

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M***r

Leisure

8.5

/10

Reviewed 7 week(s) ago

because I'm the type of person who is lazy to pack, so I immediately made a reservation for 5 days 4 nights, because I saw 4 stars, it was certainly comfortable, but for me, this is still a 3-star standard with the facilities and comfort of the room and the old hotel that should be improved a lot, especially the rooms and the lobby are very unrepresentative, providing a distance between guests and CS as if we want to buy tickets at the counter. but I am grateful for their swift apology and wave my room which I had upgraded from standard to deluxe to standard price. Thank you Hermes management. Hopefully the room building can be repaired which is already worthy of renovation.

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Accommodation's Reply

03 Nov 2025

Dear Ladies/Gentlemen, Ms.*r. Thank you for taking the time to share your experience with us. We apologize if the hotel's ambiance and facilities did not meet your expectations. We are constantly working on improvements and renovations to provide our guests with even more comfort and convenience, meeting the standards of a 4-star hotel. We are also very pleased that our staff was very helpful throughout their stay at Hermes Palace Hotel Medan. We hope to welcome you back soon with an even better experience on your next visit. Best regards, Parlin Samosir, Senior Business Development Manager

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Verified Traveler

5.0

/10

Reviewed 8 week(s) ago

I didn't enjoy the hotel... because I asked for your understanding... to change the date they didn't give it... even though I had already paid for it... I'm not happy to give up 700k for nothing for that hotel

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Accommodation's Reply

03 Nov 2025

Dear Valued Guest, Thank you for sharing your experience. We apologize for any inconvenience caused. For date change requests for bookings made through online travel agents, changes or cancellations are only allowed according to the terms and conditions of the online travel agent from which you made the booking. We hope to have the opportunity to welcome you back again in the future for an even more enjoyable experience. Best regards, Parlin Samosir, Senior Sales Development Manager

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A***n

8.4

/10

Reviewed 8 week(s) ago

The TV in the room is still old-fashioned, there is no YouTube.

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Accommodation's Reply

29 Oct 2025

Dear A*n, Thank you for choosing Hermes Palace Hotel Medan as your accommodation choice during your visit to Medan. Thank you for your review and feedback. We understand the necessity for our guests to have a Smart TV for their comfort during their stay. This facility is currently under the planning stages of improvement and will be implemented as per the next steps. Your feedback is highly valuable to us as we strive to improve the quality of our hotel's services and facilities. We look forward to welcoming you back again for an even better experience. Best regards, Parlin Samosir, Senior Business Development Manager

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W***a

Business

10.0

/10

Reviewed 9 week(s) ago

Breakfast with a view of Medan city, very comfortable room, clean bathroom. Recommended!!!

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Accommodation's Reply

24 Oct 2025

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Rustam A.

Leisure

8.5

/10

Reviewed 10 week(s) ago

During your stay here, it was comfortable, clean, the service was very good, the staff were well trained and the service was excellent, not just staying but providing a pleasant experience, right? Thanks

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Accommodation's Reply

17 Oct 2025

Dear Mr. Rustam A., Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

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p***a

9.7

/10

Reviewed 10 week(s) ago

This is a fairly old hotel, but the quality of the rooms and cleanliness are well-maintained. It's strategically located in the heart of Medan.

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1 people find it helpful

Accommodation's Reply

17 Oct 2025

Dear P*a, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.