JW Marriott Hotel Surabaya

Hotels
9.0
/10
Exceptional
6,733 reviews

What Guests Say About Their Stay

Staff Friendliness (102)
Bedroom (95)
Taste (95)
Distance To City Center (94)
H***m
9.7
/ 10
The staff is super friendly, especially the housekeeping department, they even organize my things based on the color. Thank you very much
H***s
10.0
/ 10
I had an absolutely wonderful stay at JW Marriott Surabaya! From the moment I arrived, I was greeted with top-notch hospitality. The staff were incredibly attentive and made me feel right at home. The rooms were spacious, luxurious, and immaculately clean. I particularly enjoyed the comfortable bed and stunning city views. The hotel amenities were fantastic, especially the pool and fitness center, which I used daily. The dining experience was also excellent - the variety of food offered was impressive, and everything was delicious. Whether it was breakfast or dinner, the quality of service and food left me thoroughly satisfied. I also appreciated the hotel's strategic location, making it easy to explore Surabaya's vibrant attractions. Overall, my experience was truly memorable, and I highly recommend JW Marriott Surabaya for anyone looking for a luxurious and comfortable stay. Definitely a 10/10!
Furqon K.
10.0
/ 10
I really enjoyed the atmosphere here, especially my children and grandchildren were very happy, both the service, the room, and the food. Hopefully, I'll have the opportunity to come here again.
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E***a
10.0
/ 10
Friendly staff, delicious food and lots of choices, spacious and clean rooms, gym facilities, sauna, etc. are very good.
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Diah A. K.
10.0
/ 10
All the staff on duty were very friendly, always greeting customers whenever they passed. The receptionist, Ami (Mrs. Sri), was very friendly and helpful. The hotel grounds, including the rooms, elevators, garden and pool area, and lobby, were very clean and well-maintained. Please maintain this excellent service, it's outstanding.
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In the Area
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Jl Embong Malang 85 - 89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named JW Marriott Surabaya JW Marriott Hotel Surabaya is located in area / city Tegalsari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around JW Marriott Hotel Surabaya

Jl Embong Malang 85 - 89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
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Lobby JW Marriott Hotel Surabaya
Lobby 2 JW Marriott Hotel Surabaya

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JW Marriott Hotel Surabaya Rates per Night

JW Marriott Hotel Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best JW Marriott Hotel Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

JW Marriott Hotel Surabaya Location & Address

JW Marriott Hotel Surabaya is located at Jl Embong Malang 85 - 89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261. It's situated in the Surabaya area of Indonesia, known for its vibrant nightlife and street food. The hotel is approximately 4 km from the city center.

How to go to JW Marriott Hotel Surabaya from Airport

Getting from Juanda International Airport (SUB) to the JW Marriott Hotel Surabaya is a breeze, with several convenient hotel transfer options available. Whether you're looking for the fastest route or the most affordable, here's a breakdown of your choices for transfer from airport to hotel:
  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminals. This is the most direct option, taking approximately 30-45 minutes depending on traffic. Be sure to use a reputable taxi service or a ride-hailing app for a fair price.
  • Ride Hailing (Convenient):

    Ride Hailing services are a popular and convenient way to get around Surabaya. Simply book a ride through the app, and your driver will meet you at the designated pick-up point. This option offers fixed pricing and cashless payment.
  • Airport Bus (Budget-Friendly):

    The DAMRI airport bus offers a budget-friendly option for getting to the city center. From there, you can take a taxi or Ride Hailing to the JW Marriott Hotel Surabaya. This option takes longer but is significantly cheaper.
  • Hotel Shuttle (Pre-Booked):

    Some hotels offer airport shuttle services for their guests. Check with the JW Marriott Hotel Surabaya to see if they provide this service and book in advance. This can be a convenient and hassle-free option.

Tips:

For the most convenient route, consider pre-booking a hotel shuttle or using a ride-hailing app. This will ensure a smooth and stress-free transfer to the JW Marriott Hotel Surabaya.

JW Marriott Hotel Surabaya Reviews & Summary

Looking for all about hotel JW Marriott Hotel Surabaya? This luxurious hotel consistently receives glowing Hotel reviews, praised for its exceptional service, elegant accommodations, and prime location in the heart of Surabaya. Guests rave about the hotel's attention to detail and commitment to providing a memorable stay. What guests love about the hotel is its stunning rooftop pool and bar, offering panoramic city views. The hotel also boasts a state-of-the-art fitness center, a relaxing spa, and several world-class dining options. A standout or unique feature is the Executive Lounge, providing exclusive benefits and personalized service for eligible guests.

"Absolutely fantastic stay! The staff were incredibly friendly and helpful, the room was spacious and beautifully decorated, and the food was delicious. I highly recommend this hotel to anyone visiting Surabaya."

JW Marriott Hotel Surabaya Room Types Available

Choosing the right hotel room type can make all the difference in your stay. The JW Marriott Hotel Surabaya offers a variety of categories of hotel rooms to suit every traveler's needs. From luxurious suites to comfortable guest rooms, here's a breakdown of the different hotel bedroom types available:
  • Deluxe Room:

    These well-appointed rooms offer comfortable bedding, a spacious work area, and city views. Available in smoking and non-smoking options.
  • Executive Room:

    Enjoy access to the Executive Lounge with complimentary breakfast and evening cocktails. These rooms also feature enhanced amenities and city views.
  • Grand Deluxe Room:

    Offering even more space and luxurious amenities, these rooms are perfect for families or those seeking extra comfort.
  • Junior Suite:

    These spacious suites feature a separate living area and a luxurious bathroom with a bathtub.
  • Executive Suite:

    Indulge in the ultimate luxury with a separate living room, dining area, and a fully equipped kitchen.
  • Presidential Suite:

    The most luxurious accommodation option, offering unparalleled space, privacy, and breathtaking city views.

Please note that the JW Marriott Hotel Surabaya is not a pet-friendly hotel. Additional charges may apply for certain room types or amenities.

Hotel Facilities in JW Marriott Hotel Surabaya

The JW Marriott Hotel Surabaya offers a wide range of Hotel amenities and hotel facilities to ensure a comfortable and memorable stay for all guests. Whether you're traveling for business or leisure, you'll find everything you need to relax, rejuvenate, and stay connected.
  • Swimming Pool:

    Take a refreshing dip in the hotel's outdoor swimming pool, open from 6:00 AM to 10:00 PM.
  • Fitness Center:

    Stay in shape at the state-of-the-art fitness center, equipped with cardio machines, weights, and personal trainers. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Operating hours vary. Extra fees apply.
  • Business Center:

    Stay connected and productive at the hotel's business center, offering computers, printers, and meeting rooms.
  • Kids Club:

    Keep the little ones entertained at the hotel's Kids Club, offering a variety of activities and games. Open from 9:00 AM to 6:00 PM.
  • Restaurants and Bars:

    Enjoy a variety of culinary experiences at the hotel's restaurants and bars, offering everything from Indonesian cuisine to international favorites.
  • Executive Lounge:

    Enjoy exclusive benefits and personalized service at the Executive Lounge, available for eligible guests.

Hotel Buffet or Restaurant/Cafe in JW Marriott Hotel Surabaya

The JW Marriott Hotel Surabaya boasts an impressive array of dining options, from casual hotel cafe settings to elegant hotel restaurant experiences and lavish hotel buffet spreads. Here's a taste of what you can expect:
  • Pavilion Restaurant:

    Indulge in a delectable international buffet for breakfast, lunch, and dinner. Prices start from SGD 45 per person. Open from 6:00 AM to 10:00 PM.
  • Tang Palace Chinese Restaurant:

    Savor authentic Cantonese cuisine in an elegant setting. Signature dishes include Peking duck and dim sum. Open for lunch and dinner.
  • Imari Japanese Restaurant:

    Experience the art of Japanese cuisine with fresh sushi, sashimi, and teppanyaki. Open for lunch and dinner.
  • Viscount Bar:

    Relax and unwind with a refreshing cocktail or a light snack at this stylish bar. Open from 11:00 AM to 1:00 AM.
  • The Lounge:

    Enjoy a cup of coffee or tea and a selection of pastries at this cozy cafe. Open from 7:00 AM to 10:00 PM.

JW Marriott Hotel Surabaya Airport pickups and How to Book

Need hotels with airport shuttle services? The JW Marriott Hotel Surabaya offers convenient hotel to airport transfer options to ensure a smooth arrival and departure.

The hotel provides airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance with your flight details. You can also arrange for airport pick-up when making your room booking. Be sure to provide your arrival time and flight number to ensure a seamless transfer.

Nearby MRT Station & Bus Stops

Navigating Surabaya using public transportation is easy, with several MRT nearby and bus stops nearby the JW Marriott Hotel Surabaya. Here's a guide to the nearest options:
  • MRT Station:

    The nearest MRT station is the Surabaya Gubeng Station, located approximately 2 km from the hotel.
  • Bus Stops:

    Several bus stops are located within walking distance of the hotel, including the Tunjungan Plaza bus stop and the Gubernur Suryo bus stop.

To use the public transportation system, you'll need a public transport card, which can be purchased at MRT stations and select bus stops. Payment can also be made using electronic money (e-money) from various banks.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go with the family? Surabaya offers a variety of attractions for kids and adults alike. Here are some nearby sightseeing places and things to see nearby:
  • Surabaya Zoo:

    Get up close and personal with a variety of animals at this popular zoo. Distance from hotel: 5 km. Entry price: SGD 5 per person.
  • Kenjeran Beach:

    Enjoy a day of fun in the sun at this beautiful beach. Distance from hotel: 15 km. Entry price: Free.
  • House of Sampoerna:

    Learn about the history of tobacco production at this fascinating museum. Distance from hotel: 3 km. Entry price: Free.
  • Tunjungan Plaza:

    Shop till you drop at this large shopping mall, featuring a variety of stores and restaurants. Distance from hotel: 1 km. Entry price: Free (shopping costs vary).
  • Submarine Monument:

    Explore a real submarine and learn about its history. Distance from hotel: 2 km. Entry price: SGD 3 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near JW Marriott Hotel Surabaya (Surabaya)

Craving some nearby dining experiences? Surabaya offers a diverse culinary scene, with plenty of local food and local restaurant options to satisfy your taste buds. Here are some recommendations for food eatiries near me:
  • Cafes/Restaurants:

    • Excelso Coffee:

      Enjoy a cup of coffee and a light meal at this popular coffee chain.
    • Bon Ami Restaurant:

      Indulge in delicious Indonesian and international cuisine at this well-known restaurant.
    • Pizza Hut:

      Grab a slice of pizza at this familiar pizza chain.
  • Local Street Food:

    • Nasi Goreng:

      A classic Indonesian fried rice dish.
    • Satay:

      Grilled meat skewers served with peanut sauce.
    • Soto Ayam:

      A flavorful chicken soup.
    • Gado-Gado:

      A vegetable salad with peanut sauce.
    • Rawon:

      A rich beef soup with a dark, nutty flavor.

Shopping places near JW Marriott Hotel Surabaya (Surabaya)

Looking for some retail therapy? Surabaya offers a variety of dept stores near me and shops near me, from modern malls near hotel to traditional markets. Here are some nearby shopping destinations:
  • Tunjungan Plaza:

    A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
  • Grand City Mall:

    Another popular shopping mall featuring international and local brands.
  • Pasar Atom:

    A traditional market where you can find a variety of goods, including clothing, electronics, and food.

Other Places to Stay Near JW Marriott Hotel Surabaya

Looking for alternative accommodations? Surabaya offers a range of options, from luxury hotels to budget-friendly guesthouses. Here are some other places to stay near JW Marriott Hotel Surabaya:
  • Luxury/5–6 star hotels nearby:

    • The Westin Surabaya:

      A luxurious hotel offering stunning city views and exceptional service.
    • Shangri-La Hotel, Surabaya:

      A five-star hotel with a variety of amenities, including a swimming pool, spa, and restaurants.
    • Hotel Ciputra World Surabaya:

      A modern hotel located in the heart of the city.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

  • Four-star hotels nearby:

    • Wyndham Surabaya:

      A stylish hotel offering comfortable accommodations and a range of amenities.
    • Four Points by Sheraton Surabaya:

      A modern hotel with a convenient location and friendly service.
    • Garden Palace Hotel Surabaya:

      A charming hotel with a beautiful garden setting.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

  • Three-star hotels nearby:

    • Pop! Hotel Gubeng Surabaya:

      A budget-friendly hotel with a convenient location.
    • Amaris Hotel Embong Malang Surabaya:

      A simple and comfortable hotel offering affordable accommodations.
    • Quest Hotel Surabaya:

      A modern hotel with a range of amenities, including a swimming pool and restaurant.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to experience the best of Surabaya? The JW Marriott Hotel Surabaya offers a luxurious and convenient base for exploring this vibrant city. With its exceptional amenities, world-class dining, and prime location, you're sure to have a memorable stay. Check Hotel availability and make your Hotel reservations today! Don't miss out on the opportunity to book your dream vacation. Visit Traveloka now to book cheap hotels in Indonesia and discover amazing deals on cheap hotels nearby.

All facilities in JW Marriott Hotel Surabaya

Bar, Cafe and Lounge JW Marriott Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool JW Marriott Hotel Surabaya
Swimming Pool
Entertainment Facility JW Marriott Hotel Surabaya
Entertainment Facility
Fitness Center JW Marriott Hotel Surabaya
Fitness Center
Functional Hall JW Marriott Hotel Surabaya
Functional Hall

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Early bird breakfast
  • Fullboard with drinks
  • Fullboard with non-alcoholic drinks
  • Gala dinner
  • Free breakfast
  • Halfboard with non-alcoholic drinks
  • Nightclub
  • Pub
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Mobile
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Wedding service

Things to Do

  • Barbecue
  • Children play area
  • Fitness center
  • Garden
  • Health club
  • Hot tub
  • Massage
  • Outdoor pool
  • Picnic area
  • Pool sun loungers
  • Sauna
  • Spa
  • Hot tub
  • Steam room
  • TV lounge

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Transportation

  • Area shuttle
  • Area shuttle with surcharge
  • Car rental
  • Garage
  • Limo or town car service
  • Secure parking
  • Shopping center shuttle
  • Valet parking (surcharge)

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Connectivity

  • LAN Internet
  • LAN Internet (surcharge)
  • WiFi in public area (surcharge)

Family-friendly Facilities

  • Kids club
  • Children pool

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in JW Marriott Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Project Guests’ Safety closed temporarily from 11-1-2022 to 13-1-2022.

Extra Breakfast

Accommodation charges IDR 328,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JW Marriott Hotel Surabaya
407
Number of floors in JW Marriott Hotel Surabaya
25
Another facilities in JW Marriott Hotel Surabaya
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar

Frequently asked question in JW Marriott Hotel Surabaya

Is Jw Marriott Hotel Surabaya parking free for hotel guests, and do you offer valet parking services?
Parking at the JW Marriott Hotel Surabaya is complimentary for hotel guests. We also offer a convenient valet parking service for your added comfort and ease. Simply hand your car keys to our valet attendant upon arrival, and we'll take care of the rest.
Does Jw Marriott Hotel Surabaya offer hotel smoking rooms or designated smoking areas for guests?
I'd recommend contacting the JW Marriott Hotel Surabaya directly to confirm their policy on smoking. While some hotels offer hotel smoking rooms or designated smoking areas, policies vary. To ensure you have the most up-to-date and accurate information regarding their smoking facilities, it's best to check with them before your arrival.
Does Jw Marriott Hotel Surabaya offer free hotel Wi-Fi for guests during their stay?
Yes, the JW Marriott Hotel Surabaya provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact reception for assistance.
Where is the nearest MRT station or bus stops nearby Jw Marriott Hotel Surabaya? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from JW Marriott Hotel Surabaya, offering easy access to the city. While there isn't an MRT station immediately nearby, bus routes provide convenient transport. For visitor attractions, explore the nearby House of Sampoerna, a fascinating museum showcasing Indonesian cigarette history, or immerse yourself in the vibrant culture of the city's central markets, easily accessible by bus.
Is Jw Marriott Hotel Surabaya a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the specific pet policies of individual hotels. To find out if the JW Marriott Hotel Surabaya is a pet-friendly hotel, or to find other animal-friendly hotels in the area, I recommend checking their official website or contacting them directly. Their website or customer service team will be able to confirm their pet policy and any associated fees or restrictions.
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More Reviews from Other Guests in JW Marriott Hotel Surabaya

Overall Ratings & Reviews JW Marriott Hotel Surabaya

Traveloka (6,297)
Other sources (436)
9.0
Exceptional
From 6,297 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.0

Location

9.2

Service and Facilites

9.2

People often mention about JW Marriott Hotel Surabaya
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Staff Friendliness (67)
Bedroom (64)
Bathroom (62)
Room Space (60)
Taste (59)
Distance to City Center (58)
Variety (56)
Family Friendly (51)
Ambiance (51)
Hotel Area (51)
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Traveler Reviews JW Marriott Hotel Surabaya

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40
Customer reviews
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Abdul R.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
Happy to stay in JW Marriott. Staff friendliness and the service is the best. see you next stay
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AAA M. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Thank you, JW Marriott Hotel Surabaya. Our gathering with fellow breast cancer survivors in the Lobby Lounge was truly memorable. The drinks, food, and service were all excellent and satisfying.🥰
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H***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Classy and very comfortable hotel
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Furqon K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I really enjoyed the atmosphere here, especially my children and grandchildren were very happy, both the service, the room, and the food. Hopefully, I'll have the opportunity to come here again.
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Widya S.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The rooms are comfortable and the food is delicious, and every time I go to Surabaya I always stay at this hotel.
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Lau E. P.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very friendly and helpful staff.
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1 people find it helpful
p***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The best breakfast for a long time ago
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Nurlelita S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very pleasant stay at this hotel, the location is strategic and many food counters are outside the hotel. Many varieties of food during breakfast.
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T***y
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The hotel’s location is very close to Mall Tunjungan Plaza, which is one of the iconic malls in Surabaya, central of Surabaya. Staffs are very friendly. The hotel is also clean, yet we can say the hotel is quite old. The interior is very classic, like a neo-classy concept.
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E***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly staff, delicious food and lots of choices, spacious and clean rooms, gym facilities, sauna, etc. are very good.
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Feny R. P.
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9.7
/10
Reviewed 8 week(s) ago
The staff and manager are all nice and friendly. The location is very strategic, close to everything. See you next time.
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muhammad m.
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10.0
/10
Reviewed 8 week(s) ago
Very clean and very friendly
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Kinteki P. S.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The best and most strategic, also friendly service
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Moon S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The breakfast restaurant staff are very friendly, everyone is very helpful, I really like it, it's the best 👍🏻🫶🏻🥰
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ardianti a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
JW Marriott is the best hotel in Surabaya I ever came to, the pool is big, and my kids love to swim. The hotel is family friendly 😘
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M***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The best hotel in town... The food is delicious
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H***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The staff is super friendly, especially the housekeeping department, they even organize my things based on the color. Thank you very much
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Nice, nice, my kids like it...
1 people find it helpful
Diah A. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
All the staff on duty were very friendly, always greeting customers whenever they passed. The receptionist, Ami (Mrs. Sri), was very friendly and helpful. The hotel grounds, including the rooms, elevators, garden and pool area, and lobby, were very clean and well-maintained. Please maintain this excellent service, it's outstanding.
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mulyono
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Staying at JW Marriott was very comfortable, the service was friendly, especially the food was delicious.
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Lobby 4 JW Marriott Hotel Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews JW Marriott Hotel Surabaya

Traveloka (6,297)
Other sources (436)
9.0
Exceptional
From 6,297 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.0

Location

9.2

Service and Facilites

9.2

People often mention about JW Marriott Hotel Surabaya
All
Staff Friendliness (67)
Bedroom (64)
Bathroom (62)
Room Space (60)
Taste (59)
Distance to City Center (58)
Variety (56)
Family Friendly (51)
Ambiance (51)
Hotel Area (51)
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Traveler Reviews JW Marriott Hotel Surabaya

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40
Customer reviews
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Abdul R.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
Happy to stay in JW Marriott. Staff friendliness and the service is the best. see you next stay
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AAA M. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Thank you, JW Marriott Hotel Surabaya. Our gathering with fellow breast cancer survivors in the Lobby Lounge was truly memorable. The drinks, food, and service were all excellent and satisfying.🥰
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H***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Classy and very comfortable hotel
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Furqon K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I really enjoyed the atmosphere here, especially my children and grandchildren were very happy, both the service, the room, and the food. Hopefully, I'll have the opportunity to come here again.
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Widya S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The rooms are comfortable and the food is delicious, and every time I go to Surabaya I always stay at this hotel.
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Lau E. P.
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Very friendly and helpful staff.
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1 people find it helpful
p***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The best breakfast for a long time ago
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Nurlelita S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very pleasant stay at this hotel, the location is strategic and many food counters are outside the hotel. Many varieties of food during breakfast.
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T***y
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The hotel’s location is very close to Mall Tunjungan Plaza, which is one of the iconic malls in Surabaya, central of Surabaya. Staffs are very friendly. The hotel is also clean, yet we can say the hotel is quite old. The interior is very classic, like a neo-classy concept.
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E***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly staff, delicious food and lots of choices, spacious and clean rooms, gym facilities, sauna, etc. are very good.
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Feny R. P.
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9.7
/10
Reviewed 8 week(s) ago
The staff and manager are all nice and friendly. The location is very strategic, close to everything. See you next time.
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muhammad m.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very clean and very friendly
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Kinteki P. S.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The best and most strategic, also friendly service
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Moon S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The breakfast restaurant staff are very friendly, everyone is very helpful, I really like it, it's the best 👍🏻🫶🏻🥰
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1 people find it helpful
ardianti a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
JW Marriott is the best hotel in Surabaya I ever came to, the pool is big, and my kids love to swim. The hotel is family friendly 😘
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M***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The best hotel in town... The food is delicious
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H***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The staff is super friendly, especially the housekeeping department, they even organize my things based on the color. Thank you very much
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Nice, nice, my kids like it...
1 people find it helpful
Diah A. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
All the staff on duty were very friendly, always greeting customers whenever they passed. The receptionist, Ami (Mrs. Sri), was very friendly and helpful. The hotel grounds, including the rooms, elevators, garden and pool area, and lobby, were very clean and well-maintained. Please maintain this excellent service, it's outstanding.
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mulyono
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Staying at JW Marriott was very comfortable, the service was friendly, especially the food was delicious.
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