Mason Pine Hotel Bandung

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9.0
/10
Exceptional
4,355 reviews

What Guests Say About Their Stay

Dipo A.

10.0
/ 10
I had a very nice stay. The room was clean and tidy. They have good facilities and a nice playground for kids. The staff was friendly. The place is very recommended.

Fajri N. A.

10.0
/ 10
Thank you for the service Ms Raiditia and Rey for the best service during your stay, the facilities are okay, the breakfast also has many choices.
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I***n

10.0
/ 10
The hotel is very spacious, kid-friendly, and has lots of activities for children. I'll definitely be back here on my next trip.
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Tammadi

10.0
/ 10
My first experience at Mason Pine was quick, safe, and convenient. The front desk was friendly and helpful. The rooms were also nice and comfortable. The food was delicious, and the hotel facilities are highly recommended for children and families.
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aulia n.

10.0
/ 10
A recommended hotel for families, especially children. Plenty of kid-friendly amenities.
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In the Area
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Jl. Raya Parahyangan Km. 1,8 Kota Baru Parahyangan, Padalarang, Padalarang, Bandung, Jawa Barat, Indonesia, 40714

Main Facilities

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This accommodation offers:
Outdoor pool
Waterslide
Bar
Archery
Billiard
Table tennis
Game room
Children play area
Late check-out
Laundry service
Restaurant
Luggage storage
Elevator
Family room
Discover the true meaning of retreat to Mason Pine Hotel, where a world of leisure and relaxation awaits. The natural beauty of the surrounding mountains and lake is complemented by new rooms and suites at this hotel and resort, accentuated by thoughtful Javanese hospitality. With over 5 Hectare in seize the largest Hotel, Resort and Convention in Bandung. Overlooking a quaint stream, the resort offers event space, memorable dining opportunities and serene, relaxing environment. For an exciting dining experience, Mason Pine Hotel offers the dining options, Santai All Day Dining which serves authentic Local delicacies and International cuisine, and Fok Luk Sau restaurant on the 2nd floor is an authentic Chinese "homey" restaurant serving a variety of exotic Cantonese dishes. Strategically located in Kota Baru Parahyangan Residence, Mason Pine Hotel is 30 minutes from Husein Sastranegara airport, train station and short access to variety of educational, cultural, historic and scenic sites.
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What's around Mason Pine Hotel Bandung

Jl. Raya Parahyangan Km. 1,8 Kota Baru Parahyangan, Padalarang, Padalarang, Bandung, Jawa Barat, Indonesia, 40714
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Lobby Mason Pine Hotel Bandung
Lobby 2 Mason Pine Hotel Bandung

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Mason Pine Hotel Bandung Rates per Night

Looking for the best Mason Pine Hotel Bandung hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Mason Pine Hotel Bandung room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Mason Pine Hotel Bandung Location & Address

Mason Pine Hotel Bandung is located at Jl. Raya Parahyangan Km. 1,8 Kota Baru Parahyangan, Padalarang, Padalarang, Bandung, Jawa Barat, Indonesia, 40714. It's situated in the Parahyangan area of Bandung, known for its scenic views and cooler climate. The hotel is approximately 15 km from the Bandung city center.

How to go to Mason Pine Hotel Bandung from Airport

Getting from Husein Sastranegara International Airport to Mason Pine Hotel Bandung is relatively straightforward. Several options are available, depending on your budget and preference for speed. Here's a breakdown of your choices:
  • Taxi (Most Direct): A taxi is the most direct way to get to the hotel. You can find taxis readily available outside the airport terminal. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient): Ride hailing services are also available in Bandung. Simply book a ride through the app, and a driver will pick you up from the designated area at the airport. This option offers a fixed price, which can be helpful for budgeting.
  • Airport Shuttle (Pre-booked): Some hotels, including Mason Pine Hotel Bandung, may offer airport shuttle services. You'll need to arrange this in advance with the hotel. This is a convenient option as it ensures a smooth and hassle-free transfer.
  • Angkot (Local Minibus) (Most Affordable): For the budget-conscious traveller, taking an Angkot (local minibus) is the most affordable option. However, it's also the most time-consuming and requires some knowledge of the local routes. You'll need to take multiple Angkots to reach the hotel, and it's not recommended if you have a lot of luggage.
Tips: For the most convenient route, consider pre-booking an airport shuttle with Mason Pine Hotel Bandung or using a ride hailing service. This will ensure a comfortable and stress-free journey to the hotel.

Mason Pine Hotel Bandung Reviews & Summary

Looking for all the details about Mason Pine Hotel Bandung? Want to know what other guests think? This section provides a summary of hotel reviews to help you make an informed decision. Guests consistently praise the hotel's spacious rooms, beautiful surroundings, and excellent service. The hotel's standout feature is its large swimming pool and kids' club, making it a popular choice for families. The on-site restaurants also receive positive feedback for their delicious food and variety of options. Here's a short, positive review to encourage bookings: "We had a fantastic stay at Mason Pine Hotel Bandung! The staff were incredibly friendly and helpful, the rooms were clean and comfortable, and the kids loved the pool and play area. We highly recommend this hotel for families visiting Bandung."

Mason Pine Hotel Bandung Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Mason Pine Hotel Bandung offers a variety of room types to suit different needs and preferences. Here's a breakdown of the categories of hotel rooms available:
  • Deluxe Room: These rooms offer comfortable accommodation with standard amenities. Some Deluxe Rooms may offer views of the surrounding gardens.
  • Executive Room: Executive Rooms are more spacious than Deluxe Rooms and often include additional features such as a work desk and a seating area.
  • Family Room: Designed for families, these rooms typically have more space and may include multiple beds or a separate living area.
  • Suite: Suites are the most luxurious option, offering ample space, separate living and sleeping areas, and enhanced amenities.
Most rooms are non-smoking, but it's best to confirm your preference when booking. Some rooms may have bathtubs, while others have showers. Bidets are commonly found in Indonesian hotels. The hotel is generally not pet-friendly, so it's best to check with the hotel directly regarding their pet policy and any associated charges or requirements.

Hotel Facilities in Mason Pine Hotel Bandung

Mason Pine Hotel Bandung boasts a wide range of hotel amenities and hotel facilities to ensure a comfortable and enjoyable stay for all guests. Whether you're travelling with family or on a business trip, there's something for everyone.
  • Swimming Pool: Enjoy a refreshing dip in the hotel's large swimming pool. Operating hours are typically from 7:00 AM to 7:00 PM.
  • Kids' Club: Keep the little ones entertained at the supervised Kids' Club. Open daily with various activities and games.
  • Fitness Center: Stay active during your stay at the well-equipped fitness center. Open 24 hours.
  • Spa: Indulge in a relaxing massage or treatment at the hotel's spa. Prices vary depending on the treatment.
  • Restaurants: Choose from several on-site restaurants offering a variety of cuisines.
  • Meeting Rooms: Host your business meetings or events in the hotel's modern meeting rooms.
  • Free Wi-Fi: Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Mason Pine Hotel Bandung

Looking for a delicious meal without leaving the hotel? Mason Pine Hotel Bandung offers a variety of dining options, including a hotel buffet, hotel restaurant, and hotel cafe. Here's a rundown of what you can expect:
  • Damar Restaurant: This is the hotel's main restaurant, serving a buffet breakfast, lunch, and dinner. The cuisine is a mix of Indonesian and international dishes. The buffet dinner is approximately SGD 35 per person. Opening hours: 6:00 AM - 10:00 PM.
  • Samara Lounge: A relaxed cafe serving coffee, tea, pastries, and light snacks. Perfect for a quick bite or a casual meeting. Prices range from SGD 5 - SGD 15. Opening hours: 10:00 AM - 11:00 PM.
  • The Grill: Enjoy grilled meats and seafood in a stylish setting. This restaurant is known for its signature steaks. Prices range from SGD 40 - SGD 60. Opening hours: 6:00 PM - 11:00 PM.

Mason Pine Hotel Bandung Airport pickups and How to Book

Need a convenient hotel to airport transfer? Many hotels with airport shuttle services offer a hassle-free way to get to and from the airport. Mason Pine Hotel Bandung offers airport pick-up services for an additional fee. To book, simply contact the hotel directly at least 24 hours in advance and provide your flight details. The hotel will arrange for a driver to meet you at the airport and take you directly to the hotel.

Nearby MRT Station & Bus Stops

While Bandung doesn't have an MRT system, there are several nearby bus stops that provide convenient access to the city and surrounding areas. Knowing the nearby MRT station and nearby bus station locations can be very helpful.
  • Leuwi Panjang Bus Terminal: This is the main bus terminal in Bandung, located approximately 10 km from Mason Pine Hotel Bandung. From here, you can catch buses to various destinations in Java and beyond.
  • Cimahi Bus Terminal: Located closer to the hotel, approximately 5 km away, this terminal offers local bus services within the Cimahi area.
  • Angkot Stops: Numerous Angkot (local minibus) stops are located along the main roads near the hotel. Angkots provide affordable transportation within Bandung, but it's essential to know the routes.
Payment for bus services is typically made in cash. For Angkots, you pay the driver directly. Consider purchasing a local transportation card for easier payment on some bus routes. These cards can be purchased at select convenience stores and bus terminals.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go for the whole family? Bandung offers a variety of attractions that are perfect for kids and adults alike. Here are five nearby sightseeing places to consider:
  • Trans Studio Bandung (18 km): An indoor theme park with thrilling rides and shows. A great option for a rainy day. Entry price: Approximately SGD 25 per person.
  • Farmhouse Lembang (12 km): A charming farm with European-style buildings, animals, and photo opportunities. Entry price: Approximately SGD 5 per person.
  • Floating Market Lembang (15 km): A unique market where vendors sell food and goods from boats on a lake. Entry price: Approximately SGD 3 per person.
  • Kawah Putih (50 km): A stunning volcanic crater lake with turquoise water. A bit further away, but worth the trip. Entry price: Approximately SGD 10 per person.
  • Bandung Zoo (16 km): Home to a variety of animals from around the world. A classic family outing. Entry price: Approximately SGD 8 per person.
Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Mason Pine Hotel Bandung (Bandung)

Exploring the local food scene is a must when visiting Bandung. From nearby dining at cafes and restaurants to indulging in local street food, there's something to satisfy every palate. Cafes/Restaurants:
  • Sejiwa Coffee: A popular coffee shop known for its specialty coffee and cozy atmosphere.
  • Kopi Anjis: Another great option for coffee lovers, offering a variety of coffee drinks and light meals.
  • Sunda Lokal: A restaurant serving traditional Sundanese cuisine in a modern setting.
Local Street Food:
  • Nasi Goreng: Fried rice with various toppings, a classic Indonesian dish.
  • Satay: Grilled meat skewers served with peanut sauce.
  • Mie Kocok: Noodle soup with beef tendons and vegetables.
  • Batagor: Fried tofu and fish cake served with peanut sauce.
  • Ketoprak: Tofu, vegetables, and rice noodles served with peanut sauce and sweet soy sauce.

Shopping places near Mason Pine Hotel Bandung (Bandung)

Looking for some retail therapy? Bandung offers a variety of shopping places, from malls near hotel to department stores and markets. Here are a few options to consider for nearby shopping:
  • Paris Van Java Mall: A popular mall with a wide range of shops, restaurants, and entertainment options.
  • Cihampelas Walk (Ciwalk): An outdoor shopping street with factory outlets and boutiques.
  • Pasar Baru Trade Center: A traditional market where you can find textiles, clothing, and souvenirs at bargain prices.

Other Places to Stay Near Mason Pine Hotel Bandung

If Mason Pine Hotel Bandung is fully booked or you're looking for alternative accommodations, here are some other places to stay nearby. Whether you're seeking a luxury experience or affordable hotels nearby, Bandung has something for everyone. Luxury/5-6 Star Hotels Nearby:
  • The Trans Luxury Hotel Bandung: A luxurious hotel with a rooftop pool, spa, and multiple dining options.
  • GH Universal Hotel Bandung: A grand hotel with European-style architecture and extensive facilities.
  • Padma Hotel Bandung: A stylish hotel with stunning views and a focus on wellness.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia! Four-Star Hotels Nearby:
  • Holiday Inn Bandung Pasteur: A modern hotel with a convenient location near Pasteur Toll Gate.
  • Aston Pasteur Hotel Bandung: A comfortable hotel with a rooftop pool and a variety of amenities.
  • Grand Tjokro Premiere Bandung: A stylish hotel with a focus on Indonesian hospitality.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia! Three-Star Hotels Nearby:
  • Serela Hotel Cihampelas Bandung: A budget-friendly hotel with a central location.
  • favehotel Premier Cihampelas Bandung: A modern hotel with a focus on value and convenience.
  • Vio Cihampelas Bandung: A simple and affordable hotel in the heart of Cihampelas.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning your trip to Bandung and looking for the perfect place to stay? Mason Pine Hotel Bandung offers a fantastic combination of comfort, convenience, and family-friendly amenities. With its spacious rooms, beautiful surroundings, and excellent service, it's an ideal choice for your Bandung getaway. Don't miss out on the best hotel availability and hotel reservations. Book your stay at Mason Pine Hotel Bandung through Traveloka today and enjoy exclusive deals and promotions. Start planning your unforgettable Bandung adventure now! book cheap hotels in Indonesia cheap hotels nearby

All facilities in Mason Pine Hotel Bandung

Facility

  • Outdoor pool
  • Waterslide
  • Bar
  • Archery
  • Billiard
  • Table tennis
  • Game room
  • Children play area
Swimming Pool Mason Pine Hotel Bandung
Swimming Pool
Entertainment Facility Mason Pine Hotel Bandung
Entertainment Facility
Functional Hall Mason Pine Hotel Bandung
Functional Hall
Common Space Mason Pine Hotel Bandung
Common Space
Lobby Mason Pine Hotel Bandung
Lobby

Family-friendly Facilities

  • Children pool

Transportation

  • Area shuttle with surcharge

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Dining area
  • Vegetarian meal

General

  • AC
  • Reception hall
  • Banquet
  • Family room
  • Swimming pool
  • Smoking area
  • Terrace

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Wheelchair accessible

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Printer
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Hair salon
  • Laundry
  • Supermarket

Sports and Recreations

  • Archery
  • Billiard
  • Game room
  • Table tennis

Things to Do

  • Children play area
  • Garden
  • Karaoke
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Waterslide

Connectivity

  • LAN Internet (surcharge)
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Tours
  • Wedding service

Accommodation Policy & General Information in Mason Pine Hotel Bandung

Required Documents

Upon check-in, you are required to bring ID Card, Passport. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mason Pine Hotel Bandung
287
Number of floors in Mason Pine Hotel Bandung
5
Another facilities in Mason Pine Hotel Bandung
Children pool, Area shuttle with surcharge, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Mason Pine Hotel Bandung

What is normal check-in & check-out time at Mason Pine Hotel Bandung?
The standard check-in time at Mason Pine Hotel Bandung is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Mason Pine Hotel Bandung provide breakfast?
Yes, Mason Pine Hotel Bandung provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Mason Pine Hotel Bandung
Mason Pine Hotel Bandung has a 5.0-star rating.
How many floors does Mason Pine Hotel Bandung have?
Mason Pine Hotel Bandung has 5.
How many rooms are available at Mason Pine Hotel Bandung
Mason Pine Hotel Bandung has 287.
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More Reviews from Other Guests in Mason Pine Hotel Bandung

9.0
Exceptional
From 4,355 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.2

Meal

8.9

Location

9.0

Service and Facilites

9.1

People often mention about Mason Pine Hotel Bandung
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Family Friendly (344)
Ambiance (278)
Hotel Area (270)
Staff Friendliness (267)
Bedroom (253)
Bathroom (238)
Surroundings (237)
Activity Option (235)
Room Space (233)
Variety (212)
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Traveler Reviews Mason Pine Hotel Bandung

Number of reviews per page
20
40
Customer reviews
J***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 day(s) ago
Great stay for a family with young children. Wonderful 5-star hotel.
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Accommodation's Reply
31 Oct 2026
Dear Valued Guest, Thank you for your wonderful review. We are delighted to know that you and your family enjoyed your stay at Mason Pine Hotel, especially with our family friendly facilities. Your kind words mean a lot to our team. We look forward to welcoming you and your family back for another memorable stay. Regards, Mason Pine Hotel Team
K***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The room is very comfortable, the service is satisfactory, the food is all delicious 🤍
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Nova R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
Friendly staff and a homey feeling when staying here.
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mulya a. h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Wow, it's really fun, I'm always happy to stay here.
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Dipo A.
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10.0
/10
Reviewed 5 day(s) ago
I had a very nice stay. The room was clean and tidy. They have good facilities and a nice playground for kids. The staff was friendly. The place is very recommended.
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Accommodation's Reply
31 Oct 2026
Dear Mr. Dipo, Thank you for sharing your experience with us. We are pleased to know that you appreciated the cleanliness of our rooms, the hotel facilities, and our children's playground. It is also wonderful to hear that our team's hospitality made your stay more enjoyable. We look forward to welcoming you back to Mason Pine Hotel. Regards, Mason Pine Hotel Team
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Aditya A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
5 star quality, everything is clean, staff is friendly.
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Accommodation's Reply
31 Oct 2026
Dear Mr. Aditya, Thank you for your kind feedback. We are delighted to know that you appreciated the cleanliness of our hotel and the friendliness of our team. Your appreciation is a great encouragement for us to maintain our service standards. We look forward to welcoming you back to Mason Pine Hotel. Regards, Mason Pine Hotel Team
fahmi m. p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The service, rooms and facilities were all excellent and satisfactory.
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Accommodation's Reply
28 Oct 2026
Dear Mr. Fahmi, Thank you for taking the time to share your experience. We are glad to know that your stay was a pleasant one and look forward to your next visit. Regards, Mason Pine Hotel Team
Paramitha W. B.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A favorite hotel for kids. The facilities and activities for kids are very varied. Every area is clean, from the lobby, garden, restaurant, and other facilities. All the staff are also very friendly, thanks to Teh Ica, who was very helpful at check-in. Staying here is always a pleasant memory for our family. It's a solid 10/10.
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1 people find it helpful
Accommodation's Reply
28 Oct 2026
Dear Ibu Paramitha W. B., Thank you for your review. It is always encouraging to know that our guests have enjoyed their stay. We look forward to welcoming you again. Regards, Mason Pine Hotel Team
Ratih P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very enjoyable and satisfying.
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Accommodation's Reply
28 Oct 2026
Dear Ibu Ratih P., Thank you for choosing Mason Pine Hotel. We are delighted to know that you had a pleasant experience and hope to welcome you back in the near future. Regards, Mason Pine Hotel Team
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was really fun, very satisfying, enjoyable, kids friendly.
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1 people find it helpful
Accommodation's Reply
28 Oct 2026
Dear R***a, We sincerely appreciate your feedback. Thank you for staying with us, and we look forward to providing you with another enjoyable experience. Regards, Mason Pine Hotel Team
Nur E. H. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was a pleasure staying at Hotel Mason Pine, Kota Baru Parahyangan.
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Accommodation's Reply
28 Oct 2026
Dear Ibu Nur E. H S., Thank you for your kind words. We are pleased to know that you enjoyed your experience at Mason Pine Hotel. We hope to see you again soon. Regards, Mason Pine Hotel Team
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Fajri N. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Thank you for the service Ms Raiditia and Rey for the best service during your stay, the facilities are okay, the breakfast also has many choices.
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Accommodation's Reply
16 Oct 2026
Dear Mr. Fajri N. A., Thank you for the enthusiastic review. It is wonderful to know that you enjoyed your experience with us. We hope to see you again soon. Regards, Mason Pine Hotel Team
Adhitya R. D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Overall puas. I met mba Rima, she was very helpful
1 people find it helpful
Accommodation's Reply
15 Oct 2026
Dear Bapak Adhitya R. D., Thank you for your wonderful feedback. We are happy to know that you enjoyed your experience with us. We hope to see you again soon. Regards, Mason Pine Hotel Team
Cecep A. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Mason Pine service, cool facilities
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Accommodation's Reply
15 Oct 2026
Dear Mr. Cecep A. A., Thank you for sharing your positive experience. Your kind words mean a lot to our team. We look forward to welcoming you back to Mason Pine Hotel. Regards, Mason Pine Hotel Team
I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is very spacious, kid-friendly, and has lots of activities for children. I'll definitely be back here on my next trip.
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Accommodation's Reply
15 Oct 2026
Dear Valued Guest, We truly appreciate your kind review. It is always a pleasure to know our guests have enjoyed their stay. See you again on your next visit. Regards, Mason Pine Hotel Team
Tammadi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
My first experience at Mason Pine was quick, safe, and convenient. The front desk was friendly and helpful. The rooms were also nice and comfortable. The food was delicious, and the hotel facilities are highly recommended for children and families.
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1 people find it helpful
Accommodation's Reply
15 Oct 2026
Dear Mr. Tammadi, Thank you for the lovely feedback. We are pleased to know that you had a wonderful time at Mason Pine Hotel. We look forward to your next visit. Regards, Mason Pine Hotel Team
aulia n.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
A recommended hotel for families, especially children. Plenty of kid-friendly amenities.
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Accommodation's Reply
09 Oct 2026
Dear Ibu Aulia, Thank you for your kind words. We are pleased that you had an enjoyable experience at Mason Pine Hotel. We appreciate your trust in us and look forward to serving you again on your next visit. Regards, Mason Pine Hotel Team
S***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Staycation at Mason Pine Bandung gave me a great experience and I can’t wait to be back here soon.
1 people find it helpful
Accommodation's Reply
09 Oct 2026
Dear Valued Guest, Thank you for choosing Mason Pine Hotel and for taking a moment to share your feedback. We are happy to know that you had a good experience with us. We hope to welcome you back for another memorable stay. Regards, Mason Pine Hotel Team
Alvin H.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 week(s) ago
1. At check-in, there was only one staff member on standby, with six in line. It seemed like someone was taking a while to be served, and the queue was quite long. After waiting in line for quite some time, we finally met the receptionist, who told us that our room was at another reception. This kind of thing should be filtered by the GRO upon entering the hotel lobby, so we don't have to wait in line twice. 2. We booked two rooms with breakfast for 4 adults and 4 children (maximum age 5). We came with 4 adults and 1 child, aged 6, and were still charged an additional fee. Yes, this is standard operating procedure, but it feels like empathy and going the extra mile in providing service are lacking.
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Accommodation's Reply
09 Oct 2026
Dear Mr. Alvin, Thank you for taking the time to share your experience and feedback regarding your stay at Mason Pine Hotel. We apologize for any inconvenience you experienced during check-in, particularly regarding the waiting time and the lack of information about the reception desk location, which should have been clearly stated from the outset. Your feedback regarding the role of the GRO team in assisting guests in the lobby area is currently under review to improve the check-in process and make it more efficient and convenient. Regarding breakfast, we understand your disappointment about the additional charge for children exceeding the age limit included in the room package. While this provision refers to existing policy, we appreciate your perspective on the importance of empathy and flexibility in service. This feedback will be incorporated by our team to continuously improve the quality of our service while adhering to hotel regulations. Thank you for your valuable feedback, which is crucial in improving our services. We look forward to welcoming you and your family back again for another comfortable and memorable stay. Sincerely, The Mason Pine Hotel Team
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice and comfortable, good location.
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Accommodation's Reply
09 Oct 2026
Dear Valued Guest, We sincerely appreciate your review. It is always encouraging to know that our guests leave with a positive impression. Thank you for staying with us, and we look forward to welcoming you again. Regards, Mason Pine Hotel Team
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