Ascent Hotel & Cafe Malang

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8.4
/10
Very Good
13,473 reviews

What Guests Say About Their Stay

Staff Friendliness (326)
Distance To City Center (325)
Bedroom (287)
Accessibility (265)

Verified Traveler

10.0
/ 10
Friendly service, complete facilities, well-maintained cleanliness, secure Wi-Fi without a password. Simply the best! Next time you visit Malang, you can stay at Ascent Hotel & Cafe Malang.
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S***N

9.4
/ 10
The hotel is clean, and the staff are friendly. I always stay here when I'm in Malang because the swimming pool has a great view.
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d***s

10.0
/ 10
The hotel staff is very friendly, the rooftop view and pool are beautiful and very photogenic. Highly recommended here 🫰🏻 Next time I will stay at this hotel again 💙
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Hendi Z. F.

9.7
/ 10
The room was spacious, the AC was cold, the shower had strong water, and the staff was friendly. Overall, I was very satisfied with my stay here. Thank you.
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Abi C.

10.0
/ 10
I had a very comfortable stay at Ascent Hotel & Cafe. I was very satisfied with the complete facilities, the wide selection of breakfast, and the very friendly staff. 👍✨
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In the Area
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Jl. Jaksa Agung Suprapto 75A Malang, Klojen, Malang, Jawa Timur, Indonesia, 65111

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) Ascent Hotel & Cafe Malang is located in area / city Klojen. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Ascent Hotel & Cafe Malang

Jl. Jaksa Agung Suprapto 75A Malang, Klojen, Malang, Jawa Timur, Indonesia, 65111
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Lobby Ascent Hotel & Cafe Malang
Lobby 2 Ascent Hotel & Cafe Malang

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Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) Rates per Night

Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) Location & Address

Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) is located at Jl. Jaksa Agung Suprapto 75A Malang, Klojen, Malang, Jawa Timur, Indonesia, 65111. It's situated in the Malang area of Indonesia, known for its vibrant atmosphere and local attractions. The hotel address is Jl. Jaksa Agung Suprapto No.39, Rampal Celaket, Kec. Klojen, Kota Malang, Jawa Timur 65111, Indonesia. The hotel is approximately 2 km from the city center.

How to go to Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) from Airport

Looking for the best way to get to Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) from Abdul Rachman Saleh Airport? Here are a few options to consider for your hotel transfer from the airport to the hotel.
  • Taxi (Most Direct):

    A taxi is the most straightforward option. You can easily find taxis outside the airport terminal. The journey to the hotel typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available in Malang. Simply book a ride through the app, and a driver will pick you up from the airport. This is often a more affordable alternative to taxis.
  • Airport Shuttle (Pre-booked):

    Some hotels offer airport shuttle services. Check with Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) to see if they provide this service. It's best to book in advance to ensure availability.
  • Public Bus (Most Affordable):

    While less direct, taking a public bus is the cheapest option. You'll need to take a bus from the airport to a central point in Malang and then transfer to another bus or ride hailing to reach the hotel.
Tips: For the most convenient route, consider pre-booking a ride hailing or arranging an airport shuttle with the hotel. This will save you time and hassle upon arrival.

Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) Reviews & Summary

Planning a trip and want to know all about Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang)? Reading hotel reviews can give you a great insight into what to expect during your stay. This review hotel summary will help you decide if it's the right choice for your trip. Guests consistently praise the hotel for its comfortable rooms, friendly staff, and convenient location. Many appreciate the hotel's modern design and the cleanliness of the facilities. A standout feature is the rooftop cafe, which offers stunning views of Malang. One recent review mentioned: "The Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) exceeded my expectations! The staff were incredibly helpful, the room was spotless, and the rooftop cafe was the perfect place to unwind after a day of exploring. I highly recommend this hotel!"

Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:
  • Superior Room:

    These rooms offer comfortable accommodation with standard amenities. They are available in both smoking and non-smoking options.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, the Deluxe Rooms offer extra space and enhanced amenities. Some rooms may feature a bathtub.
  • Executive Suite:

    For those seeking more luxury, the Executive Suites provide a separate living area and bedroom. These suites typically include a bathtub and bidet.
  • Family Room:

    Ideal for families, these rooms offer ample space and may include multiple beds or a connecting room option.
Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) is not a pet-friendly hotel.

Hotel Facilities in Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang)

Looking for a hotel with great amenities? Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) boasts a range of hotel facilities to enhance your stay. Here's a list of hotel amenities available:
  • Rooftop Cafe:

    Enjoy stunning city views while sipping on coffee or enjoying a meal. Open from 7:00 AM to 10:00 PM.
  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool. Open from 8:00 AM to 6:00 PM.
  • Fitness Center:

    Stay active during your stay with access to the hotel's fitness center. Open 24 hours.
  • Meeting Rooms:

    Perfect for business travelers, the hotel offers well-equipped meeting rooms. Contact the hotel for pricing and availability.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • 24-Hour Front Desk:

    The front desk is available 24/7 to assist with any needs.

Hotel Buffet or Restaurant/Cafe in Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang)

Want to know about the dining options at Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang)? The hotel offers a delightful hotel buffet and a charming hotel cafe. Here's what you can expect:
  • Rooftop Cafe:

    This cafe offers a variety of light meals, snacks, and beverages. Prices range from SGD 5 to SGD 15 per item. Open from 7:00 AM to 10:00 PM.
  • Breakfast Buffet:

    Enjoy a hearty breakfast buffet with a selection of Indonesian and international dishes. The buffet is priced at approximately SGD 12 per person. Open from 6:00 AM to 10:00 AM.
A signature dish to try is their Nasi Goreng, a flavorful Indonesian fried rice.

Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) Airport pickups and How to Book

Need a convenient hotel to airport transfer? Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) offers airport pick-up services to make your arrival and departure hassle-free. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Navigating Malang using public transport? Here's information on the nearest MRT station and bus stops nearby Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang):
  • Bus Stop - Jl. Jaksa Agung Suprapto:

    This bus stop is located right outside the hotel, making it incredibly convenient.
  • Arjosari Bus Terminal:

    Located approximately 7 km from the hotel, this terminal offers connections to various destinations in Java.
To use the public buses, you can purchase a prepaid card at the Arjosari Bus Terminal.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to enjoy with your family? Malang offers a variety of nearby places to go that are perfect for kids. Here are five family-friendly attractions near Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang):
  • Jatim Park 1:

    A popular amusement park with thrilling rides and attractions. Located approximately 20 km from the hotel. Entry price: SGD 25 per person.
  • Jatim Park 2:

    Featuring a zoo and a museum, this park offers educational and entertaining experiences. Located approximately 22 km from the hotel. Entry price: SGD 28 per person.
  • Eco Green Park:

    A nature-themed park with interactive exhibits and beautiful gardens. Located approximately 21 km from the hotel. Entry price: SGD 20 per person.
  • Museum Angkut:

    A transportation museum showcasing a vast collection of vehicles from around the world. Located approximately 23 km from the hotel. Entry price: SGD 30 per person.
  • Selecta Recreational Park:

    A classic recreational park with swimming pools, gardens, and playgrounds. Located approximately 25 km from the hotel. Entry price: SGD 15 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) (Malang)

Craving some delicious nearby dining options? Malang has a fantastic culinary scene. Here are some local food eateries near me:

Cafes/Restaurants:

  • Java Dancer Coffee:

    A popular coffee shop serving specialty coffee and light meals.
  • Madam Wang Secret Garden:

    A restaurant with a beautiful garden setting, offering Indonesian and Western cuisine.
  • Tokyo Belly:

    A restaurant serving Japanese cuisine.

Local Street Food:

  • Bakso Malang:

    A must-try meatball soup, a local specialty.
  • Nasi Goreng:

    Indonesian fried rice, available at numerous street vendors.
  • Sate Ayam:

    Grilled chicken skewers served with peanut sauce.
  • Rawon:

    A rich beef soup with a distinctive black color.
  • Tahu Campur:

    A tofu and vegetable dish with a flavorful broth.

Shopping places near Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) (Malang)

Need to indulge in some nearby shopping? Malang offers a variety of shops near me, from malls to local markets. Here are a few options:
  • Malang Town Square (MATOS):

    A popular mall with a wide range of shops, restaurants, and entertainment options.
  • Olympic Garden Mall (OGM):

    Another large mall with a variety of retail outlets and dining options.
  • Pasar Besar Malang:

    A traditional market where you can find local produce, clothing, and souvenirs.

Other Places to Stay Near Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang)

Looking for other affordable hotels nearby? Malang has a range of options to suit different budgets and preferences. Here are some alternatives:

Luxury/5–6 star hotels nearby:

  • Hotel Tugu Malang:

    A luxurious hotel with a unique historical theme.
  • The Singhasari Resort Batu:

    A high-end resort located in Batu, near Malang.
  • Grand Mercure Malang Mirama:

    A sophisticated hotel with excellent amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Swiss-Belinn Malang:

    A comfortable and modern hotel with a convenient location.
  • Best Western OJ Hotel Malang:

    A well-regarded hotel with excellent service.
  • Atria Hotel Malang:

    A stylish hotel with a range of facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Sahid Montana Hotel Malang:

    A budget-friendly hotel with comfortable rooms.
  • Gajahmada Graha Hotel:

    A simple and affordable hotel in a central location.
  • Splendid Inn Malang:

    A cozy inn with a friendly atmosphere.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay in Malang? Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) offers a comfortable and convenient base for exploring this vibrant city. With its excellent location, modern amenities, and friendly staff, it's a great choice for both business and leisure travelers. Don't miss out on the best hotel availability and hotel reservations. Book your room booking through Traveloka today and enjoy exclusive deals and discounts. Start planning your Malang adventure now! book cheap hotels in Indonesia and find cheap hotels nearby.

All facilities in Ascent Hotel & Cafe Malang

Bar, Cafe and Lounge Ascent Hotel & Cafe Malang
Bar, Cafe and Lounge
Swimming Pool Ascent Hotel & Cafe Malang
Swimming Pool
Functional Hall Ascent Hotel & Cafe Malang
Functional Hall
Lobby Ascent Hotel & Cafe Malang
Lobby
Exterior Ascent Hotel & Cafe Malang
Exterior

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Tours

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • Breakfast
  • Buffet breakfast
  • Brunch
  • Buffet lunch
  • Cafe
  • Dining area
  • Set menu dinner

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Shops
  • Supermarket

Transportation

  • Car rental
  • Secure parking
  • Valet parking

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Business Facilities

  • Computer station
  • Meeting facilities
  • Projector

Things to Do

  • Outdoor pool

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Ascent Hotel & Cafe Malang

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ascent Hotel & Cafe Malang
102
Number of floors in Ascent Hotel & Cafe Malang
7
Another facilities in Ascent Hotel & Cafe Malang
Bellhop, Welcoming drinks, Front desk, 24-hour Receptionist, 24-hour security

Frequently asked question in Ascent Hotel & Cafe Malang

What are available facilities at Ascent Hotel & Cafe Malang?
There are top facilites at Ascent Hotel & Cafe Malang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascent Hotel & Cafe Malang?
The standard check-in time at Ascent Hotel & Cafe Malang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Ascent Hotel & Cafe Malang provide breakfast?
Yes, Ascent Hotel & Cafe Malang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Ascent Hotel & Cafe Malang
Ascent Hotel & Cafe Malang has a 3.0-star rating.
How many floors does Ascent Hotel & Cafe Malang have?
Ascent Hotel & Cafe Malang has 7.
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More Reviews from Other Guests in Ascent Hotel & Cafe Malang

8.4
Very Good
From 13,473 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.0

Location

8.6

Service and Facilites

8.4

People often mention about Ascent Hotel & Cafe Malang
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Staff Friendliness (218)
Distance to City Center (210)
Bedroom (200)
Accessibility (188)
Ambiance (183)
Hotel Area (176)
Bathroom (175)
Room Space (160)
Family Friendly (149)
Wifi (147)
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Traveler Reviews Ascent Hotel & Cafe Malang

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Friendly service, complete facilities, well-maintained cleanliness, secure Wi-Fi without a password. Simply the best! Next time you visit Malang, you can stay at Ascent Hotel & Cafe Malang.
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Andri S.
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10.0
/10
Reviewed 2 day(s) ago
The hotel was clean, and the room was very spacious, as I stayed in the Pinnacle Suite. The TV was great and the AC was cool. Yesterday, the kids planned to go swimming in the morning, but the pool was still being cleaned, so they didn't have time. Maybe try again some other time.
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Lukas H.
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Leisure
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8.4
/10
Reviewed 3 day(s) ago
For breakfast in the morning, it felt lacking seasoning when I checked in on July 6th to July 7th. The quality of the breakfast needs to be improved. For Gin-G cafe, I tried the matcha latte with coconut water combination, the taste was really great. For the hotel room, the facilities and amenities were all good, including the pool, only the towels at the pool should be given for 2 people, not just 1. Thank you for the beautiful memories created at this hotel.
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Sri W.
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9.7
/10
Reviewed 3 day(s) ago
Very comfortable and the view of the room and swimming pool is the best
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A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
The rooftop has a great atmosphere, a large TV, and a decent bathroom. The room was clean. However, the soundproofing wasn't great. There was no information about ordering a long sofa in the room, but a small sofa was provided. The Wi-Fi in the room was very slow. I wish the breakfast menu had more variety. The staff was friendly. Thank you.
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Gde I. D.
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10.0
/10
Reviewed 4 day(s) ago
Great and friendly.
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Riyan E.
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Leisure
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9.4
/10
Reviewed 4 day(s) ago
Friendly staff, clean and comfortable environment. I won't regret staying here.
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Accommodation's Reply
13 Jul 2026
Dear Ms. Riyan, “Respectfully yours from Ascent Hotel & Cafe Malang.” Thank you so much for taking the time to write such a positive review. We are delighted to hear that you were impressed with the cleanliness and comfort of our hotel, as well as the friendly service from our staff. Your satisfaction is our top priority. We hope to welcome you back again on your next visit to Ascent Hotel & Cafe Malang. Sincerely, Kukuh Galil M. Management
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S***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
It was a great experience, and I highly recommend staying here. I'll definitely be back if I ever visit Malang, as I haven't had the chance to go to the rooftop at night.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang” ✨ Thank you so much for taking the time to write such a wonderful review! We are delighted that you were impressed with our facilities and the service from our staff. Seeing you leave with a smile is the greatest joy for our entire team. We hope to see you again on your next visit to Ascent Hotel & Cafe Malang! Have a safe journey! 🙌 Sincerely, Kukuh Galil M. Management
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Home V.
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 week(s) ago
very disappointing...
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Mr./Mrs. Home V., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you for choosing Ascent Hotel & Cafe Malang and sharing your positive review of our hotel. We are delighted to hear that you were satisfied with your stay, especially with the services and facilities. Your feedback is an encouragement to all our staff to continue maintaining the quality of our service. Guest satisfaction is our primary goal. We hope to welcome you and your family back to Ascent Hotel & Cafe Malang again. Sincerely, Kukuh Galil M. Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I really enjoyed staying here. The hotel is clean, the staff is friendly, and the atmosphere is comfortable.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guests, "Greetings from Ascent Hotel & Cafe Malang." Thank you so much for taking the time to share your wonderful experience. We are delighted to hear that you enjoyed the warm atmosphere and cleanliness of our hotel, as well as the friendly service from our staff. Your satisfaction is our top priority and the greatest motivation for us to continue striving to provide the best possible service. We hope to welcome you back to Ascent Hotel & Cafe Malang again. Sincerely, Kukuh Galih M. Management
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Kurnia T.
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
2 pleasant nights at the Ascent hotel. Ambiance/Facilities: Clean and fragrant, the air can be fresh because the windows can be opened. Food: Varied breakfast menu with delicious taste. Staff Assistance: Friendly and very helpful. Highlights: Wonderful swimming pool. Price: Pocket-friendly with 4-star hotel facilities. Location: Close to culinary centers.
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Accommodation's Reply
09 Jul 2026
Dear Ms. Kurnia T., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you for taking the time to write a review about our hotel. We are very pleased that you were satisfied and comfortable during your stay at Ascent Hotel & Cafe Malang, especially regarding the excellent location, service, facilities, and breakfast menu that met your expectations. We hope this review will serve as a guide for travelers visiting Malang and inspire us to always strive to provide the best service. We look forward to welcoming you again on your next visit to Ascent Hotel & Cafe Malang. Sincerely, Kukuh Galih M. Management
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Wisnu R. E.
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8.5
/10
Reviewed 2 week(s) ago
Strategic location, fairly clean rooms, not much variety in breakfast but sufficient. The staff are friendly.
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2 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Mr. Wisnu R.E., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you so much for taking the time to write such a positive review. We are delighted that you were impressed with our excellent location, breakfast menu, and the service from our staff. Your satisfaction is our top priority. We hope to welcome you back again on your next visit to Ascent Hotel & Cafe Malang. Sincerely, Kukuh Galil M. Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 3 week(s) ago
The sheets smelled musty, as if they hadn't been changed. The Wi-Fi was also very slow. A suggestion: please improve the parking area; parking is difficult to find at night. You're required to leave your key with the security guard; not everyone is willing to have their key left like that.
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2 people find it helpful
Accommodation's Reply
03 Jul 2026
Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you very much for taking the time to provide a review and feedback after your stay with us. We apologize for any inconvenience you experienced regarding the condition of the linens, Wi-Fi connectivity, and parking facilities. We have coordinated directly with the relevant teams to immediately address these issues. We sincerely hope that this communication will not diminish your trust in us. We look forward to welcoming you back to Ascent Hotel & Cafe Malang in the future, with the improvements we have made. Sincerely, Kukuh Galih M., Management
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Arif R. H.
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9.1
/10
Reviewed 3 week(s) ago
The AC was leaking, but it was fixed immediately, the plug was broken (shaky), it was a bit difficult to perform ablution in the bathroom.
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Accommodation's Reply
03 Jul 2026
Dear Mr. Arif, “With our deepest respect from Ascent Hotel & Cafe Malang,” Thank you for choosing Ascent Hotel & Cafe Malang and for taking the time to write a review about our hotel. We also apologize that our service did not meet your expectations, particularly regarding the room amenities. We will immediately assess this matter and make improvements in the future. We hope to welcome you back to Ascent Hotel & Cafe Malang again in the future, with the improvements we have already made. Sincerely, Kukuh Galil M. Management
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Bobby K. P.
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
First, what disappointed me was the disregard for my request, which I had included when booking through the app, which was very detrimental to my business trip staycation at the hotel. Second, the hotel staff failed to provide me with a solution, apology, or compensation for the time loss I experienced during the check-in process, which significantly impacted my schedule during my staycation. Third, customer friendliness needs to be improved, as it impacts the hotel's image and can influence customers' decisions to book again. Overall, during my staycation at the Ascent Hotel from June 14-16, 2026, I was neither satisfied nor disappointed with the service provided by the hotel. Thank you.
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Accommodation's Reply
23 Jun 2026
Dear Mr. Bobby, “With deepest respect from Ascent Hotel & Cafe Malang,” Thank you for choosing Ascent Hotel & Cafe Malang and for taking the time to write a review about our hotel. We sincerely apologize that we were unable to fulfill your request for an early check-in as you indicated through the Traveloka app. Due to our hotel being fully booked on the day/night before your arrival, cleaning and room preparation took longer than usual to ensure our comfort standards were met. We also apologize for any communication issues on our part, such as a lack of responsiveness or perhaps an unfriendly reception. Your feedback regarding our service and the importance of maintaining the hotel's image has been noted and will be taken into consideration by our management. We sincerely hope to have the opportunity to welcome you back to Ascent Hotel & Cafe Malang again in the future, with the improvements we have already made. Sincerely, Kukuh Galil M. Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is clean, comfortable and the hotel staff are friendly.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang.” Thank you for choosing Ascent Hotel & Cafe Malang and for sharing your positive feedback about our hotel. We are delighted to hear that you enjoyed your comfortable stay, especially the services and facilities. Your feedback is an encouragement to all our staff to continue maintaining the quality of our service. Guest satisfaction is our primary goal. We hope to welcome you and your family back to Ascent Hotel & Cafe Malang again. Sincerely, Kukuh Galil M. Management
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel is really great, clean and fragrant.
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2 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang.” Thank you so much for taking the time to write such a positive review. We are delighted that you appreciated the cleanliness and service from our staff. Your satisfaction is our top priority. We hope to welcome you back again on your next visit to Ascent Hotel & Cafe Malang. Sincerely, Kukuh Galil M. Management Team
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A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
I happened to book this hotel because of its strategic location. However, the air conditioning in my room wasn't cold enough. Luckily, there was window access. A suggestion: add chairs in the pool area and clean towels. Thank you.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang.” Thank you for sharing your feedback regarding your stay at our hotel. We are pleased that you enjoyed your stay, especially the excellent location. However, we apologize for the air conditioning issue in your room that did not meet your expectations. Your feedback is invaluable for our ongoing improvements. We hope that on your next stay, we will be able to provide you with a more perfect experience. Sincerely, Kukuh Galih M. Management
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ilyas s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
The staff is friendly and the rooms are comfortable. Just a small suggestion: please be aware of the water in the children's pool; it's a bit murky, not clear, and my child came out with a rash after swimming.
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Accommodation's Reply
15 Jun 2026
Dear Mr. Ilyas, “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you for sharing your review of your stay at our hotel. We are glad you enjoyed your stay, especially the friendly service, comfort, and amenities. However, we apologize for the unpleasant experience at the swimming pool. We will assess this immediately and make improvements for the future. We hope that on your next visit, we will be able to provide you with a perfect experience. Sincerely, Kukuh Galil M. Management
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Lukman H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Everything was very good and satisfying.
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2 people find it helpful
Accommodation's Reply
15 Jun 2026
Dear Mr. Lukman, “Greetings from Ascent Hotel & Cafe Malang.” Thank you for choosing Ascent Hotel & Cafe Malang and sharing your positive photos and review of our hotel. We are delighted to know that you enjoyed your comfort and satisfaction during your stay. Your feedback is an encouragement to all our staff to continue maintaining our quality and service. We hope to welcome you and your family back to Ascent Hotel & Cafe Malang again. Sincerely, Kukuh Galih M. Management
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Exterior 4 Ascent Hotel & Cafe Malang

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8.4
Very Good
From 13,473 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.0

Location

8.6

Service and Facilites

8.4

People often mention about Ascent Hotel & Cafe Malang
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Staff Friendliness (218)
Distance to City Center (210)
Bedroom (200)
Accessibility (188)
Ambiance (183)
Hotel Area (176)
Bathroom (175)
Room Space (160)
Family Friendly (149)
Wifi (147)
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Traveler Reviews Ascent Hotel & Cafe Malang

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Friendly service, complete facilities, well-maintained cleanliness, secure Wi-Fi without a password. Simply the best! Next time you visit Malang, you can stay at Ascent Hotel & Cafe Malang.
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Andri S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The hotel was clean, and the room was very spacious, as I stayed in the Pinnacle Suite. The TV was great and the AC was cool. Yesterday, the kids planned to go swimming in the morning, but the pool was still being cleaned, so they didn't have time. Maybe try again some other time.
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Lukas H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 day(s) ago
For breakfast in the morning, it felt lacking seasoning when I checked in on July 6th to July 7th. The quality of the breakfast needs to be improved. For Gin-G cafe, I tried the matcha latte with coconut water combination, the taste was really great. For the hotel room, the facilities and amenities were all good, including the pool, only the towels at the pool should be given for 2 people, not just 1. Thank you for the beautiful memories created at this hotel.
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Sri W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
Very comfortable and the view of the room and swimming pool is the best
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A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
The rooftop has a great atmosphere, a large TV, and a decent bathroom. The room was clean. However, the soundproofing wasn't great. There was no information about ordering a long sofa in the room, but a small sofa was provided. The Wi-Fi in the room was very slow. I wish the breakfast menu had more variety. The staff was friendly. Thank you.
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+5
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Gde I. D.
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10.0
/10
Reviewed 4 day(s) ago
Great and friendly.
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Riyan E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
Friendly staff, clean and comfortable environment. I won't regret staying here.
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Accommodation's Reply
13 Jul 2026
Dear Ms. Riyan, “Respectfully yours from Ascent Hotel & Cafe Malang.” Thank you so much for taking the time to write such a positive review. We are delighted to hear that you were impressed with the cleanliness and comfort of our hotel, as well as the friendly service from our staff. Your satisfaction is our top priority. We hope to welcome you back again on your next visit to Ascent Hotel & Cafe Malang. Sincerely, Kukuh Galil M. Management
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S***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
It was a great experience, and I highly recommend staying here. I'll definitely be back if I ever visit Malang, as I haven't had the chance to go to the rooftop at night.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang” ✨ Thank you so much for taking the time to write such a wonderful review! We are delighted that you were impressed with our facilities and the service from our staff. Seeing you leave with a smile is the greatest joy for our entire team. We hope to see you again on your next visit to Ascent Hotel & Cafe Malang! Have a safe journey! 🙌 Sincerely, Kukuh Galil M. Management
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Home V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
very disappointing...
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Mr./Mrs. Home V., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you for choosing Ascent Hotel & Cafe Malang and sharing your positive review of our hotel. We are delighted to hear that you were satisfied with your stay, especially with the services and facilities. Your feedback is an encouragement to all our staff to continue maintaining the quality of our service. Guest satisfaction is our primary goal. We hope to welcome you and your family back to Ascent Hotel & Cafe Malang again. Sincerely, Kukuh Galil M. Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I really enjoyed staying here. The hotel is clean, the staff is friendly, and the atmosphere is comfortable.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guests, "Greetings from Ascent Hotel & Cafe Malang." Thank you so much for taking the time to share your wonderful experience. We are delighted to hear that you enjoyed the warm atmosphere and cleanliness of our hotel, as well as the friendly service from our staff. Your satisfaction is our top priority and the greatest motivation for us to continue striving to provide the best possible service. We hope to welcome you back to Ascent Hotel & Cafe Malang again. Sincerely, Kukuh Galih M. Management
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Kurnia T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
2 pleasant nights at the Ascent hotel. Ambiance/Facilities: Clean and fragrant, the air can be fresh because the windows can be opened. Food: Varied breakfast menu with delicious taste. Staff Assistance: Friendly and very helpful. Highlights: Wonderful swimming pool. Price: Pocket-friendly with 4-star hotel facilities. Location: Close to culinary centers.
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Ms. Kurnia T., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you for taking the time to write a review about our hotel. We are very pleased that you were satisfied and comfortable during your stay at Ascent Hotel & Cafe Malang, especially regarding the excellent location, service, facilities, and breakfast menu that met your expectations. We hope this review will serve as a guide for travelers visiting Malang and inspire us to always strive to provide the best service. We look forward to welcoming you again on your next visit to Ascent Hotel & Cafe Malang. Sincerely, Kukuh Galih M. Management
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Wisnu R. E.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Strategic location, fairly clean rooms, not much variety in breakfast but sufficient. The staff are friendly.
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2 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Mr. Wisnu R.E., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you so much for taking the time to write such a positive review. We are delighted that you were impressed with our excellent location, breakfast menu, and the service from our staff. Your satisfaction is our top priority. We hope to welcome you back again on your next visit to Ascent Hotel & Cafe Malang. Sincerely, Kukuh Galil M. Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 3 week(s) ago
The sheets smelled musty, as if they hadn't been changed. The Wi-Fi was also very slow. A suggestion: please improve the parking area; parking is difficult to find at night. You're required to leave your key with the security guard; not everyone is willing to have their key left like that.
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2 people find it helpful
Accommodation's Reply
03 Jul 2026
Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you very much for taking the time to provide a review and feedback after your stay with us. We apologize for any inconvenience you experienced regarding the condition of the linens, Wi-Fi connectivity, and parking facilities. We have coordinated directly with the relevant teams to immediately address these issues. We sincerely hope that this communication will not diminish your trust in us. We look forward to welcoming you back to Ascent Hotel & Cafe Malang in the future, with the improvements we have made. Sincerely, Kukuh Galih M., Management
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Arif R. H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The AC was leaking, but it was fixed immediately, the plug was broken (shaky), it was a bit difficult to perform ablution in the bathroom.
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Accommodation's Reply
03 Jul 2026
Dear Mr. Arif, “With our deepest respect from Ascent Hotel & Cafe Malang,” Thank you for choosing Ascent Hotel & Cafe Malang and for taking the time to write a review about our hotel. We also apologize that our service did not meet your expectations, particularly regarding the room amenities. We will immediately assess this matter and make improvements in the future. We hope to welcome you back to Ascent Hotel & Cafe Malang again in the future, with the improvements we have already made. Sincerely, Kukuh Galil M. Management
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Bobby K. P.
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
First, what disappointed me was the disregard for my request, which I had included when booking through the app, which was very detrimental to my business trip staycation at the hotel. Second, the hotel staff failed to provide me with a solution, apology, or compensation for the time loss I experienced during the check-in process, which significantly impacted my schedule during my staycation. Third, customer friendliness needs to be improved, as it impacts the hotel's image and can influence customers' decisions to book again. Overall, during my staycation at the Ascent Hotel from June 14-16, 2026, I was neither satisfied nor disappointed with the service provided by the hotel. Thank you.
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Accommodation's Reply
23 Jun 2026
Dear Mr. Bobby, “With deepest respect from Ascent Hotel & Cafe Malang,” Thank you for choosing Ascent Hotel & Cafe Malang and for taking the time to write a review about our hotel. We sincerely apologize that we were unable to fulfill your request for an early check-in as you indicated through the Traveloka app. Due to our hotel being fully booked on the day/night before your arrival, cleaning and room preparation took longer than usual to ensure our comfort standards were met. We also apologize for any communication issues on our part, such as a lack of responsiveness or perhaps an unfriendly reception. Your feedback regarding our service and the importance of maintaining the hotel's image has been noted and will be taken into consideration by our management. We sincerely hope to have the opportunity to welcome you back to Ascent Hotel & Cafe Malang again in the future, with the improvements we have already made. Sincerely, Kukuh Galil M. Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is clean, comfortable and the hotel staff are friendly.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang.” Thank you for choosing Ascent Hotel & Cafe Malang and for sharing your positive feedback about our hotel. We are delighted to hear that you enjoyed your comfortable stay, especially the services and facilities. Your feedback is an encouragement to all our staff to continue maintaining the quality of our service. Guest satisfaction is our primary goal. We hope to welcome you and your family back to Ascent Hotel & Cafe Malang again. Sincerely, Kukuh Galil M. Management
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel is really great, clean and fragrant.
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2 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang.” Thank you so much for taking the time to write such a positive review. We are delighted that you appreciated the cleanliness and service from our staff. Your satisfaction is our top priority. We hope to welcome you back again on your next visit to Ascent Hotel & Cafe Malang. Sincerely, Kukuh Galil M. Management Team
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A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
I happened to book this hotel because of its strategic location. However, the air conditioning in my room wasn't cold enough. Luckily, there was window access. A suggestion: add chairs in the pool area and clean towels. Thank you.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang.” Thank you for sharing your feedback regarding your stay at our hotel. We are pleased that you enjoyed your stay, especially the excellent location. However, we apologize for the air conditioning issue in your room that did not meet your expectations. Your feedback is invaluable for our ongoing improvements. We hope that on your next stay, we will be able to provide you with a more perfect experience. Sincerely, Kukuh Galih M. Management
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ilyas s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
The staff is friendly and the rooms are comfortable. Just a small suggestion: please be aware of the water in the children's pool; it's a bit murky, not clear, and my child came out with a rash after swimming.
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Accommodation's Reply
15 Jun 2026
Dear Mr. Ilyas, “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you for sharing your review of your stay at our hotel. We are glad you enjoyed your stay, especially the friendly service, comfort, and amenities. However, we apologize for the unpleasant experience at the swimming pool. We will assess this immediately and make improvements for the future. We hope that on your next visit, we will be able to provide you with a perfect experience. Sincerely, Kukuh Galil M. Management
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Lukman H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Everything was very good and satisfying.
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2 people find it helpful
Accommodation's Reply
15 Jun 2026
Dear Mr. Lukman, “Greetings from Ascent Hotel & Cafe Malang.” Thank you for choosing Ascent Hotel & Cafe Malang and sharing your positive photos and review of our hotel. We are delighted to know that you enjoyed your comfort and satisfaction during your stay. Your feedback is an encouragement to all our staff to continue maintaining our quality and service. We hope to welcome you and your family back to Ascent Hotel & Cafe Malang again. Sincerely, Kukuh Galih M. Management
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Number of reviews per page
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