Mercure Karawang

Hotels
8.5
/10
Very Good
3,057 reviews

What Guests Say About Their Stay

Distance To City Center (101)
Bedroom (93)
Staff Friendliness (87)
Surroundings (82)
D***A
10.0
/ 10
Stayed overnight to visit my child studying at Unsika. Centrally located, very friendly staff, delicious food (in the dining room) for a reasonable price, clean and fragrant, and excellent room service. Thanks, Mercure Karawang. I'll be back!
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Syifa R. R.
10.0
/ 10
Strategic hotel, many places to eat around the hotel, delicious breakfast, clean, kids friendly swimming pool and on Sunday mornings there are also children's events at the pool, highly recommended.
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Maulita S.
10.0
/ 10
Really worth it. The service is all friendly, the rooms are clean, all the facilities in the room function well. The breakfast menu is very extensive and everything is delicious 😍. Highly recommended for a staycation for a large family 😍.
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Natalie S.
10.0
/ 10
The receptionist at check in was very friendly. Apple juice was available in the lobby while waiting for the check in process. The room was clean and spacious for the deluxe type and the good thing was that there was a gallon in front of the room. So you can refill drinking water freely. The types of food at breakfast are complete. The city view is beautiful from the 10th floor
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Nadia R. R.
10.0
/ 10
The most appropriate staycation during free time, delicious food, nice and friendly staff like Mbak Shantika, Mas Gilang, and Mbak Tasya. Thank you Mercure Karawang.
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In the Area
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Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia, Karawang Barat, Karawang, Jawa Barat, Indonesia, 41361

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Mercure Karawang is located in area / city West Karawang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Karawang

Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia, Karawang Barat, Karawang, Jawa Barat, Indonesia, 41361
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Lobby Mercure Karawang
Lobby 2 Mercure Karawang

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Mercure Karawang Rates per Night

Looking for the best Mercure Karawang hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Mercure Karawang room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Mercure Karawang Location & Address

Mercure Karawang is located at Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia, Karawang Barat, Karawang, Jawa Barat, Indonesia, 41361, Jalan Arteri Tol Karawang Barat, Karawang, West Java 41361, Indonesia. It's situated in the Karawang area of Indonesia, a bustling industrial hub. The hotel is approximately 5 km from the city center.

How to go to Mercure Karawang from Airport

Getting from Soekarno-Hatta International Airport (CGK) to Mercure Karawang is relatively straightforward. Several options are available, depending on your budget and preference for speed. Here's a breakdown of how to get from the airport to the hotel:
  • Taxi (Most Direct):

    A taxi is the most direct way to get to Mercure Karawang. You can find official taxi counters at the airport. Be sure to use a reputable taxi service like Blue Bird or Express Taxi. The journey typically takes around 2-3 hours, depending on traffic conditions.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available at Soekarno-Hatta International Airport. This can be a convenient option, especially if you're familiar with using ride hailing apps. The travel time is similar to a taxi, but prices may vary depending on demand.
  • Airport Shuttle (Pre-booked):

    Some private companies offer airport shuttle services to Karawang. You'll need to book this in advance. This can be a good option if you prefer a guaranteed ride and a fixed price.
  • Public Transportation (Most Affordable, but Complex):

    Taking public transportation involves a combination of buses and potentially a train. First, take the DAMRI airport bus to a major transportation hub in Jakarta, such as Gambir Station or Bekasi. From there, you can take a train or bus to Karawang. This option is the most affordable but also the most time-consuming and requires navigating multiple transfers.
Tips: For the most convenient route, consider pre-booking an airport shuttle or using a ride hailing service. This will save you time and hassle, especially if you're arriving late at night or have a lot of luggage.

Mercure Karawang Reviews & Summary

Looking for all the details about Mercure Karawang? This hotel consistently receives positive hotel reviews, making it a popular choice for both business and leisure travellers visiting Karawang. Guests frequently praise the hotel's comfortable accommodations and convenient location. What guests love most about Mercure Karawang is its excellent service and friendly staff. The hotel also boasts standout features like a well-equipped fitness center and a refreshing outdoor pool. The on-site dining options are also highly regarded. Here's a short, positive review to encourage bookings: "My stay at Mercure Karawang was fantastic! The room was clean and comfortable, the staff were incredibly helpful, and the location was perfect for my business trip. I highly recommend this hotel!"

Mercure Karawang Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Mercure Karawang offers a variety of hotel room types to suit different needs and preferences. Understanding the categories of hotel rooms available will help you select the perfect space for your visit.
  • Superior Room:

    These rooms offer comfortable accommodation with standard amenities. They are available in both smoking and non-smoking options. Some Superior Rooms may have a bathtub, while others have a shower. Bidets are not typically included.
  • Deluxe Room:

    Deluxe Rooms are more spacious than Superior Rooms and may offer enhanced amenities or views. They are available in both smoking and non-smoking options. Some Deluxe Rooms may include a bathtub.
  • Executive Suite:

    For those seeking extra space and luxury, the Executive Suites provide a separate living area and bedroom. These suites are typically non-smoking and may include a bathtub and bidet.
  • Family Room:

    Designed for families, these rooms offer ample space and may include multiple beds or a sofa bed. They are typically non-smoking.
Mercure Karawang is not a pet-friendly hotel.

Hotel Facilities in Mercure Karawang

When choosing a hotel, the available hotel facilities can greatly enhance your stay. Mercure Karawang offers a range of hotel amenities designed to cater to both adults and children. From recreational facilities to essential services, you'll find everything you need for a comfortable and enjoyable visit.
  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Operating hours are typically from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay at the well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Extra fees apply.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open during specific hours.
  • Restaurant:

    Enjoy a variety of culinary delights at the on-site restaurant.
  • Meeting Rooms:

    Host your business meetings or events in the hotel's meeting rooms.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Parking:

    Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Mercure Karawang

Exploring the hotel buffet and restaurant options is a key part of any hotel experience. Mercure Karawang offers a variety of dining options, including a hotel restaurant and cafe, to satisfy your culinary cravings. Whether you're looking for a hearty buffet or a quick snack, you'll find something to suit your taste.
  • Amaris Restaurant:

    This is the main hotel restaurant, serving a variety of Indonesian and international cuisine. They often have a hotel buffet for breakfast, lunch, and dinner. The buffet price is approximately SGD 25 per person. Opening hours are from 6:00 AM to 10:00 PM.
  • Lobby Lounge:

    Enjoy a selection of coffee, tea, pastries, and light snacks at the Lobby Lounge. Opening hours are from 9:00 AM to 11:00 PM.
Amaris Restaurant is known for its signature dish, Nasi Goreng Mercure, a flavorful Indonesian fried rice with a special blend of spices.

Mercure Karawang Airport pickups and How to Book

Arranging a hotel to airport transfer can make your travel experience much smoother. Mercure Karawang offers airport pick-up services to ensure a hassle-free arrival and departure. Here's how to book your airport transfer: Mercure Karawang offers airport pick-up services from Soekarno-Hatta International Airport (CGK). To book, contact the hotel directly at least 24 hours in advance. Provide your flight details (arrival time, flight number) and the number of passengers. The hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Knowing the nearby MRT station and bus stops can make getting around Karawang much easier. While Karawang doesn't have an MRT system, there are several bus stops nearby that provide convenient access to different parts of the city.
  • Karawang Barat Bus Terminal:

    This is the main bus terminal in Karawang, located approximately 3 km from Mercure Karawang. From here, you can catch buses to various destinations within Karawang and other cities in West Java.
  • Jalan Arteri Bus Stops:

    Several bus stops are located along Jalan Arteri, the main road where Mercure Karawang is situated. These bus stops are served by local buses (angkot) that travel throughout Karawang.
To use the local buses, you'll typically need to pay in cash. The fare is usually quite affordable, around IDR 5,000 - IDR 10,000 per ride.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to enjoy with your family? Karawang and its surrounding areas offer a variety of nearby places to go that are perfect for a family outing. From theme parks to cultural sites, there's something for everyone to enjoy.
  • Wonderland Adventure Waterpark:

    Located in Galuh Mas, Karawang, this waterpark offers a fun-filled day for the whole family. Distance from hotel: 7 km. Entry price: Approximately SGD 15 per person.
  • Dunia Fantasi (Dufan):

    While located in Jakarta, Dufan is a popular theme park with thrilling rides and attractions. Distance from hotel: 60 km. Entry price: Approximately SGD 30 per person.
  • Taman Mini Indonesia Indah (TMII):

    Also in Jakarta, TMII showcases the diverse cultures of Indonesia with traditional houses and exhibits. Distance from hotel: 55 km. Entry price: Approximately SGD 10 per person.
  • Trans Studio Bandung:

    A large indoor theme park in Bandung with rides, shows, and attractions. Distance from hotel: 120 km. Entry price: Approximately SGD 25 per person.
  • Situ Cipule:

    A scenic lake in Karawang, perfect for a relaxing boat ride or picnic. Distance from hotel: 15 km. Entry is free, but boat rentals may have a fee.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Mercure Karawang (Karawang)

Exploring the nearby dining scene is a must when visiting Karawang. From local food to international cuisine, you'll find a variety of nearby dining options to satisfy your taste buds. Here are some recommendations for cafes/restaurants and local street food:

Cafes/Restaurants:

  • Starbucks:

    Located in Resinda Park Mall, Starbucks offers a familiar selection of coffee, tea, and pastries.
  • Pizza Hut:

    Also in Resinda Park Mall, Pizza Hut is a popular choice for pizza and pasta.
  • Hanamasa:

    A Japanese-style all-you-can-eat restaurant in Karawang Central Plaza.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a staple dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Gado-Gado:

    Indonesian salad with peanut sauce.
  • Ketoprak:

    Tofu, vegetables, and rice noodles with peanut sauce.

Shopping places near Mercure Karawang (Karawang)

If you're looking for some retail therapy, Karawang offers several shopping places to explore. From malls to department stores, you'll find a variety of options for your shopping needs.
  • Resinda Park Mall:

    A modern shopping mall with a variety of retail stores, restaurants, and entertainment options.
  • Karawang Central Plaza:

    Another popular mall in Karawang with a mix of local and international brands.
  • Technomart Karawang:

    A large electronics and IT mall.

Other Places to Stay Near Mercure Karawang

Looking for alternative accommodations near Mercure Karawang? Here are some other hotels in the area to consider:

Luxury/5–6 star hotels nearby:

There are no 5- or 6-star hotels in Karawang.

4-star hotels nearby:

  • Swiss-Belinn Karawang:

    A modern hotel with comfortable rooms and a range of amenities.
  • Delonix Hotel Karawang:

    Offers spacious rooms and suites, as well as a swimming pool and fitness center.
  • PrimeBiz Hotel Karawang:

    A stylish hotel with a restaurant, bar, and meeting facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

3-star hotels nearby:

  • Favehotel Karawang:

    A budget-friendly hotel with clean and comfortable rooms.
  • Citradream Hotel Karawang:

    Offers simple yet comfortable accommodations at an affordable price.
  • RedDoorz Plus near Alun Alun Karawang:

    A basic hotel with essential amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel in Karawang is easy with Traveloka. With a wide range of options to suit every budget and preference, you're sure to find the ideal accommodation for your trip. Check hotel availability and make your hotel reservations today! Whether you're looking for a luxurious stay or a budget-friendly option, Traveloka has you covered. Don't miss out on the best deals and promotions. Book your stay now and experience the best of Karawang! book cheap hotels in Indonesia cheap hotels nearby

All facilities in Mercure Karawang

Bar, Cafe and Lounge Mercure Karawang
Bar, Cafe and Lounge
Swimming Pool Mercure Karawang
Swimming Pool
Fitness Center Mercure Karawang
Fitness Center
Functional Hall Mercure Karawang
Functional Hall
Lobby Mercure Karawang
Lobby

Transportation

  • Bus/truck parking
  • Valet parking

Public Facilities

  • Parking
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Mercure Karawang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Mercure Karawang
12
Another facilities in Mercure Karawang
Bus/truck parking, Valet parking, WiFi in public area, Concierge, 24-hour Receptionist

Frequently asked question in Mercure Karawang

Is Mercure Karawang parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests at Mercure Karawang. We don't currently offer valet parking services, however, ample parking is available for your convenience. If you have any further questions about parking or other hotel amenities, please don't hesitate to contact us.
Does Mercure Karawang offer hotel smoking rooms or designated smoking areas for guests?
I do not have access to real-time information, including hotel policies. To find out whether Mercure Karawang offers hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their website should have details on their facilities and policies, including information about smoking.
Does Mercure Karawang offer free hotel Wi-Fi for guests during their stay?
To confirm whether Mercure Karawang provides complimentary hotel wifi access, it's best to check directly with the hotel. Their website or a quick phone call will give you the most up-to-date and accurate information regarding their wifi policy and availability for guests. Many hotels offer free wifi, but it's always wise to verify before your stay.
Where is the nearest MRT station or bus stops nearby Mercure Karawang? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Mercure Karawang, offering convenient access to local transport. Unfortunately, there isn't an MRT station nearby. Regarding visitor attractions, you'll find several things to do nearby, depending on your interests. Exploring local markets and enjoying the Karawang culinary scene are popular choices.
Is Mercure Karawang a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Mercure Karawang is a pet-friendly hotel, I recommend checking their official website or contacting them directly. Their website should clearly state their pet policy, if they allow animals. Many hotels advertise themselves as pet-friendly hotels or animal-friendly hotels if they welcome guests with pets, so look for that information.
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More Reviews from Other Guests in Mercure Karawang

Overall Ratings & Reviews Mercure Karawang

Traveloka (3,003)
Other sources (54)
8.6
Very Good
From 3,003 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.6

People often mention about Mercure Karawang
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Distance to City Center (72)
Surroundings (59)
Staff Friendliness (57)
Bedroom (57)
Variety (57)
Ambiance (56)
Hotel Area (56)
Bathroom (54)
Accessibility (52)
Wifi (49)
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Traveler Reviews Mercure Karawang

Number of reviews per page
20
40
Customer reviews
I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Recommended hotel Karawang, rest & business
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1 people find it helpful
Nabila T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's very comfortable here, the staff are friendly.
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Accommodation's Reply
22 Nov 2025
Dear Ms. Nabila T., We are delighted that you enjoyed your stay at Mercure Karawang and were impressed by the friendliness of our staff. Your positive review means a lot to us and encourages us to continue to provide the best service. Best regards, M. Revi Gunadi, Front Office Manager
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U***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
A comfortable and strategically located hotel, with friendly service and complete facilities. I'll be back next time.
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Accommodation's Reply
22 Nov 2025
Dear Valued Guest, We would like to thank you for your positive review. We are delighted to hear that you were satisfied with the comfort and amenities we provided. We look forward to welcoming you back to Mercure Karawang again. Best regards, M. Revi Gunadi, Front Office Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The hotel is comfortable, the location is very strategic because it is close to malls and places to eat.
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Accommodation's Reply
22 Nov 2025
Dear Valued Guest, We sincerely thank you for your positive comments regarding our hotel's comfort and excellent location. We are committed to continuing to provide the best possible experience to all our guests. Best regards, M. Revi Gunadi, Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Mercure Hotel Very Impressive Hotel The atmosphere is calm, the hotel staff is very friendly, the security guards were very attentive to me. When I woke up that morning to go to the ATM, the security guards gave me clear directions. When I returned to the hotel, they also took care of me and asked me if I had found the ATM, thank God, even though it was 3 a.m. The restaurant staff are the best. Why? The food is delicious, especially the traditional food, which is very delicious. And the staff are also very attentive. Don't forget to take a photo together, so it will be a memory. Those two days in October were very enjoyable at the Mercure Hotel.
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Accommodation's Reply
22 Nov 2025
Dear Guest, Thank you for taking the time to share your positive feedback regarding your stay at Mercure Karawang. We are delighted that you enjoyed the peaceful atmosphere of our hotel and that you enjoyed the excellent service from our staff, including our helpful security guards. We are committed to providing the best possible service to ensure that all our guests feel comfortable and safe. We are also delighted that you enjoyed our food, particularly the local dishes we served. We highly appreciate your comments about your dining experience and we look forward to welcoming you back soon to create even more wonderful memories. Best regards, Front Office Manager
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N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, check-in and check-out are easy. The room is comfortable.
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Accommodation's Reply
22 Nov 2025
Dear Valued Guest, Thank you very much for taking the time to write us a positive review. We are very pleased that you were satisfied with your experience at our hotel, both with the friendliness of our staff and the comfort of our rooms. We look forward to welcoming you back to Mercure Karawang again. Best regards, Revi Gunadi, Front Office Manager
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Rika K.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The cold tap water wouldn't turn on, so I took a shower with hot water, that's all
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Accommodation's Reply
22 Nov 2025
Dear Ms. Rika, Thank you for your review. We appreciate your feedback regarding the cold water issue you encountered. We will continue to strive to improve the comfort of all our guests at Mercure Karawang. Best regards, Ms. Revi Gunadi, Front Office Manager
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f***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
satisfied for staycation, close to the mall
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1 people find it helpful
Accommodation's Reply
22 Nov 2025
Dear Valued Guest, Thank you for your positive review of your stay. We are very pleased that you were satisfied and impressed with our location near the mall. We look forward to welcoming you back to Mercure Karawang again. Best regards, M. Rewi Gunadi, Front Office Manager
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C***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The place is nice, close to everywhere, the pool facilities are good, but the sauna and onsen are scheduled and not freely available. The rooms are okay, the service is okay.
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Accommodation's Reply
21 Nov 2025
Dear Valued Guest, Thank you for your positive review of our facilities and location. We also appreciate your comments regarding the sauna and onsen schedule. We are committed to providing the best possible experience for all our guests. Best regards, M. Revi Gunadi, Front Office Manager
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M***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The TV isn't Android, huhu.. The kids love watching YouTube.. Overall, it's good.. Thank you Mercure
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Accommodation's Reply
21 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at Mercure Karawang. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, M. Revi Gunadi, Front Office Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The service is good, the staff are friendly
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at Mercure Karawang. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, M. Revi Gunadi, Front Office Manager
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Dani M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
very suitable for relaxing and comfortable for resting too
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1 people find it helpful
Accommodation's Reply
18 Nov 2025
Dear Dani M., Thank you very much for your comments regarding your stay at Mercure Karawang. We are delighted to receive positive feedback and we will share your comments with our team. We are sure that this will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, M. Revi Gunadi, Front Office Manager
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M***b
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Access is quite easy, close to the city center, the hotel staff is very helpful.
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2 people find it helpful
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at Mercure Karawang. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, M. Revi Gunadi, Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Clean and very good service
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1 people find it helpful
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at Mercure Karawang. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, M. Revi Gunadi, Front Office Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel is cool in the city center, close to everywhere, the view of the city center is really cool
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at Mercure Karawang. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, M. Revi Gunadi, Front Office Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
6.6
/10
Reviewed 13 week(s) ago
I ordered a superior room with 1 king bed, but when I checked in, the front office staff said that the rooms with 1 king bed were sold out, only 2 twin beds were available. I still asked for the same room as the order, but the staff still said they were sold out and then I was given a room with a leaking AC.
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1 people find it helpful
Accommodation's Reply
27 Sep 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI, Front Office Manager
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F***l
icon-origin-TRAVELOKA
6.8
/10
Reviewed 13 week(s) ago
The staff was very rude. I had to wait almost an hour to get into my room, even though I checked in at 5 PM.
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2 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI. Front Office Manager
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Masriah N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
A very comfortable hotel in Karawang, from the staff, the rooms, and the breakfast. It was good.
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Accommodation's Reply
26 Sep 2025
Dear Ms. Masriah N, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m. revy GUNADI, Front Office Manager
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
everything is ok, only the mini showcase is not cold at all.
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Accommodation's Reply
13 Sep 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI, Front Office Manager
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Now, you have to leave the room to get drinks from the dispensers provided on each floor. Towels weren't provided last night. There weren't any. You have to ask for them first. Otherwise, it's okay.
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1 people find it helpful
Accommodation's Reply
13 Sep 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI, Front Office Manager
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Exterior 4 Mercure Karawang

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Overall Ratings & Reviews Mercure Karawang

Traveloka (3,003)
Other sources (54)
8.6
Very Good
From 3,003 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.6

People often mention about Mercure Karawang
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Distance to City Center (72)
Surroundings (59)
Staff Friendliness (57)
Bedroom (57)
Variety (57)
Ambiance (56)
Hotel Area (56)
Bathroom (54)
Accessibility (52)
Wifi (49)
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Traveler Reviews Mercure Karawang

Number of reviews per page
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40
Customer reviews
I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Recommended hotel Karawang, rest & business
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1 people find it helpful
Nabila T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's very comfortable here, the staff are friendly.
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Accommodation's Reply
22 Nov 2025
Dear Ms. Nabila T., We are delighted that you enjoyed your stay at Mercure Karawang and were impressed by the friendliness of our staff. Your positive review means a lot to us and encourages us to continue to provide the best service. Best regards, M. Revi Gunadi, Front Office Manager
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U***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
A comfortable and strategically located hotel, with friendly service and complete facilities. I'll be back next time.
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Accommodation's Reply
22 Nov 2025
Dear Valued Guest, We would like to thank you for your positive review. We are delighted to hear that you were satisfied with the comfort and amenities we provided. We look forward to welcoming you back to Mercure Karawang again. Best regards, M. Revi Gunadi, Front Office Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The hotel is comfortable, the location is very strategic because it is close to malls and places to eat.
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Accommodation's Reply
22 Nov 2025
Dear Valued Guest, We sincerely thank you for your positive comments regarding our hotel's comfort and excellent location. We are committed to continuing to provide the best possible experience to all our guests. Best regards, M. Revi Gunadi, Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Mercure Hotel Very Impressive Hotel The atmosphere is calm, the hotel staff is very friendly, the security guards were very attentive to me. When I woke up that morning to go to the ATM, the security guards gave me clear directions. When I returned to the hotel, they also took care of me and asked me if I had found the ATM, thank God, even though it was 3 a.m. The restaurant staff are the best. Why? The food is delicious, especially the traditional food, which is very delicious. And the staff are also very attentive. Don't forget to take a photo together, so it will be a memory. Those two days in October were very enjoyable at the Mercure Hotel.
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Accommodation's Reply
22 Nov 2025
Dear Guest, Thank you for taking the time to share your positive feedback regarding your stay at Mercure Karawang. We are delighted that you enjoyed the peaceful atmosphere of our hotel and that you enjoyed the excellent service from our staff, including our helpful security guards. We are committed to providing the best possible service to ensure that all our guests feel comfortable and safe. We are also delighted that you enjoyed our food, particularly the local dishes we served. We highly appreciate your comments about your dining experience and we look forward to welcoming you back soon to create even more wonderful memories. Best regards, Front Office Manager
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N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, check-in and check-out are easy. The room is comfortable.
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Accommodation's Reply
22 Nov 2025
Dear Valued Guest, Thank you very much for taking the time to write us a positive review. We are very pleased that you were satisfied with your experience at our hotel, both with the friendliness of our staff and the comfort of our rooms. We look forward to welcoming you back to Mercure Karawang again. Best regards, Revi Gunadi, Front Office Manager
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Rika K.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The cold tap water wouldn't turn on, so I took a shower with hot water, that's all
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Accommodation's Reply
22 Nov 2025
Dear Ms. Rika, Thank you for your review. We appreciate your feedback regarding the cold water issue you encountered. We will continue to strive to improve the comfort of all our guests at Mercure Karawang. Best regards, Ms. Revi Gunadi, Front Office Manager
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f***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
satisfied for staycation, close to the mall
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1 people find it helpful
Accommodation's Reply
22 Nov 2025
Dear Valued Guest, Thank you for your positive review of your stay. We are very pleased that you were satisfied and impressed with our location near the mall. We look forward to welcoming you back to Mercure Karawang again. Best regards, M. Rewi Gunadi, Front Office Manager
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C***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The place is nice, close to everywhere, the pool facilities are good, but the sauna and onsen are scheduled and not freely available. The rooms are okay, the service is okay.
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Accommodation's Reply
21 Nov 2025
Dear Valued Guest, Thank you for your positive review of our facilities and location. We also appreciate your comments regarding the sauna and onsen schedule. We are committed to providing the best possible experience for all our guests. Best regards, M. Revi Gunadi, Front Office Manager
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M***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The TV isn't Android, huhu.. The kids love watching YouTube.. Overall, it's good.. Thank you Mercure
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Accommodation's Reply
21 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at Mercure Karawang. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, M. Revi Gunadi, Front Office Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The service is good, the staff are friendly
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at Mercure Karawang. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, M. Revi Gunadi, Front Office Manager
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Dani M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
very suitable for relaxing and comfortable for resting too
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1 people find it helpful
Accommodation's Reply
18 Nov 2025
Dear Dani M., Thank you very much for your comments regarding your stay at Mercure Karawang. We are delighted to receive positive feedback and we will share your comments with our team. We are sure that this will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last. Best regards, M. Revi Gunadi, Front Office Manager
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M***b
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Access is quite easy, close to the city center, the hotel staff is very helpful.
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2 people find it helpful
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at Mercure Karawang. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, M. Revi Gunadi, Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Clean and very good service
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1 people find it helpful
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at Mercure Karawang. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, M. Revi Gunadi, Front Office Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel is cool in the city center, close to everywhere, the view of the city center is really cool
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at Mercure Karawang. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, M. Revi Gunadi, Front Office Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
6.6
/10
Reviewed 13 week(s) ago
I ordered a superior room with 1 king bed, but when I checked in, the front office staff said that the rooms with 1 king bed were sold out, only 2 twin beds were available. I still asked for the same room as the order, but the staff still said they were sold out and then I was given a room with a leaking AC.
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1 people find it helpful
Accommodation's Reply
27 Sep 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI, Front Office Manager
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F***l
icon-origin-TRAVELOKA
6.8
/10
Reviewed 13 week(s) ago
The staff was very rude. I had to wait almost an hour to get into my room, even though I checked in at 5 PM.
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2 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI. Front Office Manager
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Masriah N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
A very comfortable hotel in Karawang, from the staff, the rooms, and the breakfast. It was good.
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Accommodation's Reply
26 Sep 2025
Dear Ms. Masriah N, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m. revy GUNADI, Front Office Manager
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
everything is ok, only the mini showcase is not cold at all.
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Accommodation's Reply
13 Sep 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI, Front Office Manager
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Now, you have to leave the room to get drinks from the dispensers provided on each floor. Towels weren't provided last night. There weren't any. You have to ask for them first. Otherwise, it's okay.
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1 people find it helpful
Accommodation's Reply
13 Sep 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI, Front Office Manager
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Number of reviews per page
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40