Palace Hotel Cipanas

Hotels
Preferred Partner
8.3
/10
Very Good
5,875 reviews

What Guests Say About Their Stay

Staff Friendliness (126)
Hotel Area (109)
Room Space (106)
Bedroom (102)
Ambar S.
8.5
/ 10
Kamarnya nyaman banget, pemandangannya indah banget, karyawan-nya ramah banget.
juniyanto i. p.
8.8
/ 10
First impression, the staff was very friendly and responsive in serving us, the check-in process was smooth and very informative, the room was clean, all the facilities were complete, we slept soundly until morning, the breakfast was quite complete with a bright morning atmosphere, you could say we enjoyed our holiday at this hotel, thank you.
See original
Riansyah F.
8.8
/ 10
The staff was very friendly and helpful. Their initiative is also commendable. The rooms and accommodations are quite good for an older hotel. The breakfast menu is also delicious and quite varied.
See original
Angga P. H.
10.0
/ 10
Impressive experience staying here during Eid holiday. Affordable price with super spacious, comfortable, clean, cold room even though we didn't turn on the AC. Adequate parking. Nice view, spacious garden in the back, super cold swimming pool, playground, children's activities such as coloring, movie time, farm zone with rabbits, fish, etc., the children were very happy. The taste of food in the restaurant is very suitable for the tongue. Get welcome drink ginger tea and iced tea. Easy and strategic access in the center of Cipanas city. Can pray Eid al-Fitr at the Brimob field in front of Cipanas Palace. Friendly staff, receptionist, security, bell boy are very helpful and the weather is very cold. Thank you for the excellent service. Very impressive!! Recommended!!
See original
Rika S.
9.7
/ 10
the staff is very friendly, please keep it up 💪👌 and the hotel room is very spacious, complete, the weather is already cold, plus the air conditioning is even better! the best recommendation to stay at this hotel again 🫶🏻 the kids really like it, there is a playground & swimming pool that makes the kids feel at home
See original
In the Area
See Map
Jalan Raya Cipanas KM 81,2, Cipanas, Puncak, Jawa Barat, Indonesia, 43253

Main Facilities

Read More
This accommodation offers:
Outdoor pool
Bar
Archery
Billiard
Steam room
Children play area
Children pool
Swimming pool
Laundry service
Fitness center
Restaurant
Luggage storage
Elevator
Family room
note: hotel was previously named Palace Hotel Palace Hotel Cipanas is a hotel in a good neighborhood, which is located at Cipanas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Palace Hotel Cipanas

Jalan Raya Cipanas KM 81,2, Cipanas, Puncak, Jawa Barat, Indonesia, 43253
Discover More Places
Lobby Palace Hotel Cipanas
Exterior 2 Palace Hotel Cipanas

Discover More About Palace Hotel Cipanas

Palace Hotel Cipanas Rates per Night

Palace Hotel Cipanas room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Palace Hotel Cipanas hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Palace Hotel Cipanas Location & Address

Palace Hotel Cipanas is located at Jalan Raya Cipanas KM 81,2, Cipanas, Puncak, Jawa Barat, Indonesia, 43253. It's situated in the Puncak area of Indonesia, known for its scenic views and tea plantations. The hotel is approximately 15 km from the city center.

How to go to Palace Hotel Cipanas from Airport

Getting from Soekarno-Hatta International Airport (CGK) to Palace Hotel Cipanas is relatively straightforward, with several hotel transfer options available. Whether you're looking for the fastest or most affordable route, here's a breakdown of your choices for a smooth transfer from airport to hotel:

  • Taxi (Most Direct):

    A taxi is the most direct way to reach Palace Hotel Cipanas. You can find official taxi counters at the airport. The journey typically takes around 2-3 hours, depending on traffic conditions.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka offer a convenient door-to-door service. Simply book a ride through the app upon arrival, and a driver will pick you up from the designated area. This option is generally more affordable than a regular taxi.
  • Airport Shuttle (Pre-booked):

    Some private companies offer airport shuttle services to Puncak. You'll need to pre-book this service in advance. This can be a good option if you're travelling with a group or have a lot of luggage.
  • Public Bus (Most Affordable):

    While not the most direct, taking a public bus is the cheapest option. You'll need to take a Damri bus from the airport to a central bus terminal in Jakarta (e.g., Kampung Rambutan). From there, you can catch another bus to Cipanas. Be prepared for a longer journey with multiple transfers.

Tips:

For the most convenient route, consider booking a ride hailing service through Traveloka. It offers a balance of affordability and comfort, with the added benefit of door-to-door service. If you're on a tight budget, the public bus is the most economical choice, but be prepared for a longer and more complex journey.

Palace Hotel Cipanas Reviews & Summary

Want to know all about hotel Palace Hotel Cipanas before you book? Hotel reviews can give you a great insight into what to expect during your stay. This hotel is known for its stunning views, comfortable rooms, and excellent service.

Guests consistently praise the hotel's friendly staff and the cleanliness of the rooms. The standout feature is undoubtedly the panoramic views of the surrounding mountains and tea plantations. Many reviewers also appreciate the hotel's convenient location, which provides easy access to nearby attractions.

Here's a snippet from a recent review: "Absolutely loved my stay at Palace Hotel Cipanas! The staff were incredibly helpful, the room was spotless, and the views were breathtaking. I highly recommend this hotel for a relaxing getaway."

Palace Hotel Cipanas Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Palace Hotel Cipanas offers a variety of categories of hotel rooms to suit different needs and preferences. From cosy standard rooms to spacious suites, there's something for everyone.

  • Standard Room:

    These rooms offer comfortable accommodation with either a king-size bed or twin beds. Non-smoking rooms are available.
  • Deluxe Room:

    Slightly larger than the standard rooms, the deluxe rooms offer enhanced amenities and often feature a balcony with scenic views. Bathtubs are available in some deluxe rooms.
  • Family Suite:

    Ideal for families, these suites offer ample space with a separate living area and multiple beds. Some suites include bidets in the bathrooms.
  • Executive Suite:

    These luxurious suites boast stunning views, a spacious living area, and premium amenities.
  • Presidential Suite:

    The most opulent option, the presidential suite offers unparalleled luxury with a private balcony, jacuzzi, and personalized service.

Please note that Palace Hotel Cipanas is not a pet-friendly hotel. Additional charges may apply for extra beds or specific room requests.

Hotel Facilities in Palace Hotel Cipanas

Palace Hotel Cipanas boasts a wide range of hotel amenities to ensure a comfortable and enjoyable stay. Whether you're travelling for business or leisure, you'll find plenty of hotel facilities to keep you entertained and relaxed.

  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
  • Spa & Wellness Centre:

    Indulge in a relaxing massage or treatment at the spa. Prices vary depending on the treatment.
  • Fitness Centre:

    Stay active during your stay with the hotel's well-equipped fitness centre. Open 24 hours.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
  • Restaurant:

    Enjoy delicious meals at the hotel's restaurant, serving a variety of local and international cuisine.
  • Meeting Rooms:

    Host your business meetings or events in the hotel's modern meeting rooms.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Palace Hotel Cipanas

Palace Hotel Cipanas offers a delightful culinary experience with its hotel restaurant and cafe. Whether you're craving local delicacies or international flavours, you'll find something to satisfy your taste buds. The hotel buffet is a popular choice for breakfast and dinner.

  • The Garden Restaurant:

    This restaurant serves a variety of Indonesian and international dishes. Open for breakfast, lunch, and dinner. Buffet breakfast is available for approximately SGD 25 per person.
  • Lobby Lounge:

    Enjoy light snacks, coffee, and cocktails in the relaxed atmosphere of the Lobby Lounge. Open from 10:00 AM to 11:00 PM.
  • Poolside Cafe:

    Sip on refreshing drinks and enjoy light bites by the pool. Open from 9:00 AM to 6:00 PM.

The Garden Restaurant is known for its signature dish, Nasi Liwet, a traditional Sundanese rice dish cooked with herbs and spices. Don't miss the opportunity to try this local delicacy!

Palace Hotel Cipanas Airport pickups and How to Book

Looking for hotels with airport shuttle services? Palace Hotel Cipanas can arrange a hotel to airport transfer for you, making your arrival and departure hassle-free. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance.

When booking, provide your flight details (arrival time, flight number, and airline) to ensure a smooth pick-up. The hotel will then arrange for a driver to meet you at the airport and transport you directly to the hotel.

Nearby MRT Station & Bus Stops

While Puncak is not served by the MRT, there are several nearby bus stops that provide convenient access to the surrounding areas. Knowing the nearby MRT station and bus stops nearby can help you navigate the area easily.

  • Cipanas Bus Terminal:

    Located approximately 2 km from the hotel, this terminal offers bus services to Jakarta and other major cities in Java.
  • Local Angkot Stops:

    Angkots (minibuses) are a common form of public transport in Puncak. You can find angkot stops along the main roads near the hotel.

To use the public transport, you can pay in cash directly to the driver. Consider purchasing a local SIM card with data to use ride-hailing apps for more convenient transportation options.

Nearby Attractions for Family / Kid Friendly

Puncak offers a variety of nearby activities and nearby places to go, making it a great destination for families. From theme parks to natural attractions, there's plenty of stuff to see nearby and places to visit nearby to keep everyone entertained.

  • Taman Safari Indonesia (10 km):

    Get up close and personal with animals from around the world at this popular safari park. Entry fee: Approximately SGD 30 per person.
  • Cibodas Botanical Garden (12 km):

    Explore a diverse collection of plants and flowers at this beautiful botanical garden. Entry fee: Approximately SGD 5 per person.
  • Little Venice Kota Bunga (15 km):

    Experience a taste of Italy at this unique theme park featuring canals and gondolas. Entry fee: Approximately SGD 10 per person.
  • Gunung Gede Pangrango National Park (20 km):

    Hike through lush rainforests and discover stunning waterfalls in this national park. Entry fee: Approximately SGD 3 per person.
  • Telaga Warna (18 km):

    Admire the colourful waters of this volcanic lake, surrounded by scenic hills. Entry fee: Approximately SGD 2 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Palace Hotel Cipanas (Puncak)

Exploring the nearby dining scene is a must when visiting Puncak. From cosy cafes to local restaurants, there are plenty of food eatiries near me offering delicious culinary experiences. Whether you're craving international flavours or local street food, you'll find something to satisfy your appetite.

Cafes/Restaurants:

  • Cimory Mountain View:

    Enjoy delicious meals with stunning mountain views at this popular restaurant.
  • Rindu Alam Restaurant:

    Savour traditional Indonesian cuisine in a charming setting.
  • Puncak Pass Resort Restaurant:

    Indulge in a variety of dishes while enjoying panoramic views of the Puncak Pass.

Local Street Food:

  • Sate Maranggi:

    Grilled marinated beef skewers served with rice cakes and peanut sauce.
  • Nasi Goreng:

    Indonesian fried rice with various toppings.
  • Mie Kocok:

    Noodle soup with beef tendons, bean sprouts, and lime.
  • Ketoprak:

    Tofu, rice vermicelli, and vegetables served with peanut sauce.
  • Jagung Bakar:

    Grilled corn on the cob, often seasoned with butter and spices.

Shopping places near Palace Hotel Cipanas (Puncak)

While Puncak is primarily known for its natural beauty, there are still several shops near me and nearby shopping options available. Whether you're looking for souvenirs, local products, or dept stores near me, you'll find a few places to indulge in some retail therapy.

  • Pasar Cipanas:

    This traditional market offers a variety of local products, including fresh produce, snacks, and handicrafts.
  • Factory Outlets in Ciawi:

    Located a short drive from Puncak, Ciawi is home to several factory outlets selling discounted clothing and accessories.
  • Botani Square Mall (Bogor):

    A larger shopping mall located in Bogor, offering a wide range of international and local brands.

Other Places to Stay Near Palace Hotel Cipanas

If Palace Hotel Cipanas is fully booked or you're looking for alternative accommodations, there are several other hotels nearby to choose from. From luxury resorts to budget-friendly guesthouses, you'll find a range of options to suit your needs. Finding the best hotel nearby is easy with Traveloka.

Luxury/5-Star Hotels Nearby:

  • The Trans Luxury Hotel Bandung:

    A luxurious hotel offering world-class amenities and impeccable service.
  • Padma Hotel Bandung:

    Nestled amidst lush greenery, this hotel offers a tranquil retreat with stunning views.
  • GH Universal Hotel Bandung:

    A grand hotel featuring elegant rooms and a rooftop pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Grand Tjokro Premiere Bandung:

    A stylish hotel offering comfortable accommodation and modern amenities.
  • Holiday Inn Bandung Pasteur:

    A convenient choice for travellers, located near Pasteur Toll Gate.
  • Aston Pasteur Hotel:

    A contemporary hotel with a rooftop pool and a variety of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Serela Hotel Merdeka Bandung:

    A budget-friendly hotel offering comfortable rooms and essential amenities.
  • favehotel Premier Cihampelas Bandung:

    A modern hotel with a vibrant atmosphere and a convenient location.
  • Vio Hotel Cihampelas Bandung:

    A simple and affordable hotel in the heart of Cihampelas.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning your trip to Puncak and looking for the perfect place to stay? Palace Hotel Cipanas offers a comfortable and convenient base for exploring the region's stunning scenery and attractions. With its range of room types, excellent facilities, and delicious dining options, it's a great choice for families, couples, and solo travellers alike. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals! Book your stay at Palace Hotel Cipanas through Traveloka for exclusive discounts and promotions. With Traveloka, you can easily compare prices, read reviews, and secure your room booking with just a few clicks. Start planning your Puncak adventure now!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next getaway.

All facilities in Palace Hotel Cipanas

Bar, Cafe and Lounge Palace Hotel Cipanas
Bar, Cafe and Lounge
Swimming Pool Palace Hotel Cipanas
Swimming Pool
Entertainment Facility Palace Hotel Cipanas
Entertainment Facility
Fitness Center Palace Hotel Cipanas
Fitness Center
Functional Hall Palace Hotel Cipanas
Functional Hall

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Hot tub
  • Karaoke
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Desk
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Shops
  • Supermarket

General

  • AC
  • Ballroom
  • Family room
  • Swimming pool

Business Facilities

  • Business center
  • Meeting facilities
  • Projector

Sports and Recreations

  • Archery
  • Billiard
  • Fitness center

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Bar

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Palace Hotel Cipanas

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash and debit card.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
Read All

General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Palace Hotel Cipanas
192
Number of floors in Palace Hotel Cipanas
4
Another facilities in Palace Hotel Cipanas
Bellhop, Concierge, Front desk, 24-hour Receptionist, 24-hour security

Frequently asked question in Palace Hotel Cipanas

Is Palace Hotel Cipanas parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Palace Hotel Cipanas. We don't currently offer valet parking services, however, ample parking is available on-site. Should you require assistance with your vehicle, please don't hesitate to ask a member of our team.
Does Palace Hotel Cipanas offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at Palace Hotel Cipanas. To clarify, I don't have access to real-time information, including hotel policies. To find out if they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Palace Hotel Cipanas offer free hotel Wi-Fi for guests during their stay?
Palace Hotel Cipanas provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact reception for assistance. They'll be happy to help you get connected.
Where is the nearest MRT station or bus stops nearby Palace Hotel Cipanas? What are the top visitor attractions near the hotel?
Unfortunately, precise public transport information for Palace Hotel Cipanas isn't readily available online. You'll likely need to rely on local knowledge or taxi services to reach nearby bus stops or the nearest MRT station (if one exists within reasonable travelling distance). Regarding attractions, the area offers beautiful natural scenery, including potential hiking trails and local villages, though specific visitor attractions will depend on your interests and require further research.
Is Palace Hotel Cipanas a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the specific pet policies of individual hotels like the Palace Hotel Cipanas. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
See All

More Reviews from Other Guests in Palace Hotel Cipanas

Overall Ratings & Reviews Palace Hotel Cipanas

Traveloka (5,855)
Other sources (20)
8.3
Very Good
From 5,855 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about Palace Hotel Cipanas
All
Staff Friendliness (100)
Bedroom (84)
Bathroom (82)
Hotel Area (82)
Room Space (81)
Ambiance (76)
Variety (76)
Family Friendly (73)
Taste (73)
Accessibility (72)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Palace Hotel Cipanas

Number of reviews per page
20
40
Customer reviews
G***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Niceeeeeeeee gooddddd the place is nice the food is okay delicious... the place is nice but the staff is friendly
Translated by Google Icon
See original
Find this review helpful?
Cicilia
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Clean, child-friendly too. Breakfast food also has a lot of delicious and okay variations.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 1 week(s) ago
The staffs are friendly. The bed sheed is old and has many stains, also the sofa.
Find this review helpful?
R***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
hotel with lots for events
Translated by Google Icon
See original
1 people find it helpful
H***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good place, really comfortable.
Translated by Google Icon
See original
1 people find it helpful
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Actually I have often stayed here because of the good service and the hotel makes me calm. But just yesterday I was disappointed because it turned out to be with guests who were having a gathering, at night they were really noisy even though I had complained & they had been reprimanded but they were still noisy & made me very uncomfortable, my husband & I intended to rest because we were from Jakarta so it was useless not being able to sleep. especially when having breakfast as a regular guest mixed with people gathering it was very uncomfortable & felt like eating at the market, very crowded and had to queue. even though if there were no people gathering it was very comfortable. please for the next time those who have gathering events are separated from regular guests to maintain the comfort of regular guests. because this is a star hotel class, not a villa. thank you
Read More
Translated by Google Icon
See original
1 people find it helpful
bagus i.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is old but nice and the service is good.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear guest, Good morning, Mr. Bagus I. Thank you for your review! We are delighted to hear that you enjoyed your stay at Palace Hotel Cipanas. Although our hotel is an older building, we always strive to maintain comfort and provide the best service for each guest. We hope to welcome you back for a more pleasant experience on your next visit. Best regards, Palace Hotel Cipanas Management
Translated by Google Icon
See original
carmin
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
still not enough to explore...too short
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Sep 2025
Dear guest, Good afternoon Mr. Carmin. Thank you for your review. We greatly appreciate your feedback. We apologize if this visit was too short to truly explore all the facilities and beauty available at Palace Hotel Cipanas. We hope that on your next visit you can enjoy more experiences, from the comfort of the room, culinary delights, to the fresh and calming natural surroundings. Until next time, we are ready to welcome you with the best service. Sincerely, Palace Hotel Cipanas Management
Translated by Google Icon
See original
W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
good service...comfortable and clean
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear guest, Good afternoon, Ms. W*i. Thank you for your positive review! We are pleased to hear that you enjoyed the service and cleanliness at Palace Hotel Cipanas. We will continue to strive to maintain the quality of our services to ensure you always have the best experience. We look forward to welcoming you back. Sincerely, Palace Hotel Cipanas Management
Translated by Google Icon
See original
Khairun N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff is friendly, the building is quite clean, but some of the facilities are a bit under-maintained, for example, the playground area, where the mats are worn out. But so far so good for the price.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Guest, Good afternoon, Mr./Mrs. Khairun N. Thank you for your review and feedback. We are pleased to hear that the staff's friendliness and the hotel's cleanliness have left a positive impression. Regarding the facilities that are considered poorly maintained, especially the playground area, this feedback is very valuable for us to immediately make improvements. We hope your next visit will be more enjoyable. We look forward to welcoming you back to Palace Hotel Cipanas. Sincerely, Palace Hotel Cipanas Management
Translated by Google Icon
See original
G***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
a pleasant experience,
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Sep 2025
Dear guest, Good morning, Mr./Ms. G*ke. Thank you for choosing Palace Hotel Cipanas and taking the time to share your review. We are delighted to know that you had a pleasant experience during your stay with us. Guest satisfaction is our top priority, and we look forward to welcoming you back to Palace Hotel Cipanas on your next visit. Sincerely, Palace Hotel Cipanas Management
Translated by Google Icon
See original
juniyanto i. p.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
First impression, the staff was very friendly and responsive in serving us, the check-in process was smooth and very informative, the room was clean, all the facilities were complete, we slept soundly until morning, the breakfast was quite complete with a bright morning atmosphere, you could say we enjoyed our holiday at this hotel, thank you.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear guest, Good afternoon Mr. juniyanto i. P. Thank you very much for your excellent review 😊 We are very happy to hear that you had a pleasant experience starting from the check-in process, staff service, room cleanliness, to breakfast. Guest satisfaction and comfort are our top priorities, and positive feedback like this is a great motivation for the entire Palace Hotel Cipanas team. We look forward to welcoming you back for a more memorable vacation. Sincerely, Palace Hotel Cipanas Management.
Translated by Google Icon
See original
V***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Friendly hotel staff, delicious food
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2025
Dear Guest, Good afternoon, Mr./Ms. V*a. Thank you very much for your positive review. We are very pleased to know that you were satisfied with the friendliness of our staff and enjoyed the dishes provided. Feedback like this motivates us to continue providing the best service. We look forward to welcoming you back to Palace Hotel Cipanas. Sincerely, Palace Hotel Cipanas Management,
Translated by Google Icon
See original
C***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
It's really nice and clean, the pool is a bit dirty but it's well maintained.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2025
Dear Guest, Good afternoon Mr/Ms C*a. Thank you for your review. We are pleased to hear that you found our pool clean and well-maintained. Your feedback regarding pool cleanliness will be our focus so we can continue to improve our guests' comfort. We look forward to welcoming you back to Palace Hotel Cipanas. Sincerely, Palace Hotel Cipanas Management,
Translated by Google Icon
See original
Ubay A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Staying here many times is very satisfying and enjoyable... Keep improving, okay...
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Sep 2025
Dear Guest, Good afternoon, Mr./Mrs. Ubay A. Thank you for your trust in choosing our hotel repeatedly. We are very pleased to know that every time you stay, you have always been satisfied and enjoyable. We also greatly appreciate your input to continuously improve the quality, and it motivates us to provide the best service. See you again on your next visit. Sincerely, Management of Palace Hotel Cipanas,
Translated by Google Icon
See original
S***n
icon-origin-TRAVELOKA
9.3
/10
Reviewed 8 week(s) ago
Nice hotel but unfortunately it is not soundproof from vehicle noise because it is on the side of the main road.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2025
Dear guest, Good afternoon, Mr./Ms. S*n. We are glad you found our hotel pleasant, but we apologize for any inconvenience caused by the noise from the highway. Your feedback is invaluable for evaluating and improving guest comfort at Palace Hotel Cipanas. We look forward to welcoming you back for an even better experience in the future. Sincerely, Palace Hotel Cipanas Management,
Translated by Google Icon
See original
F***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The staff is very friendly, and the hotel is very comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Sep 2025
Dear Guest, Good afternoon, Sir/Madam. Thank you for your positive review. We are very pleased to hear that our staff was friendly and that you found your stay comfortable. We hope to welcome you back to our hotel on your next visit. Sincerely, Management of Palace Hotel Cipanas
Translated by Google Icon
See original
B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 9 week(s) ago
The hotel's location is strategic. The swimming pool water is dirty, and the breakfast is less than appealing for a 4-star hotel. The lighting in the room is minimal, and the balcony has a locked door that won't open. The curtains are thin, allowing sunlight to penetrate the room in the morning.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
06 Sep 2025
Dear Guest, Good afternoon, Sir/Madam. Thank you for taking the time to share your experience with us. We are pleased to know that our hotel location is strategic, but we also sincerely apologize for any inconvenience you experienced regarding the cleanliness of the swimming pool, the quality of breakfast, the lighting in the room, and the balcony and curtain facilities that did not meet your expectations. Your feedback is very valuable to us and we have passed it on to the relevant team for immediate improvements. We are committed to improving our service standards and facilities, so that our guests' stays are more comfortable and enjoyable. We look forward to welcoming you back in the future for an even better experience. Sincerely, Palace Hotel Cipanas Management.
Translated by Google Icon
See original
I***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 10 week(s) ago
It's a far cry from Duou. A 4-star hotel, but you have to leave your ID card at the front desk upon check-in and pick it up upon check-out. A maximum of one towel per room is allowed at the pool. The air conditioning in the rooms hasn't been serviced for a long time, so it's not very cool during the day.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
28 Aug 2025
Dear Guest, Good afternoon, Mr./Ms. I*o. Thank you for taking the time to review your stay at our hotel. We apologize for any inconvenience caused, including the ID card deposit policy, limited pool towels, and the condition of the air conditioning in the room. Your feedback is invaluable for us to evaluate and improve our services and facilities. Our team will immediately follow up on the AC maintenance to optimize it, as well as review our towel and ID deposit policies to enhance guest comfort. We look forward to welcoming you back with an even better experience in the future. Sincerely, Palace Hotel Cipanas Management,
Translated by Google Icon
See original
R***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly staff & clean hotel
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Aug 2025
Dear Guest, Good Morning, Mr./Ms. R*m. Thank you for this brief but meaningful review. We are pleased to hear that the cleanliness of the hotel and the friendliness of our staff have left a good impression on you. We look forward to welcoming you back for a more enjoyable stay. Sincerely, Management of Palace Hotel Cipanas
Translated by Google Icon
See original
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 Palace Hotel Cipanas

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Palace Hotel Cipanas

Traveloka (5,855)
Other sources (20)
8.3
Very Good
From 5,855 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about Palace Hotel Cipanas
All
Staff Friendliness (100)
Bedroom (84)
Bathroom (82)
Hotel Area (82)
Room Space (81)
Ambiance (76)
Variety (76)
Family Friendly (73)
Taste (73)
Accessibility (72)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Palace Hotel Cipanas

Number of reviews per page
20
40
Customer reviews
G***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Niceeeeeeeee gooddddd the place is nice the food is okay delicious... the place is nice but the staff is friendly
Translated by Google Icon
See original
Find this review helpful?
Cicilia
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Clean, child-friendly too. Breakfast food also has a lot of delicious and okay variations.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 1 week(s) ago
The staffs are friendly. The bed sheed is old and has many stains, also the sofa.
Find this review helpful?
R***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
hotel with lots for events
Translated by Google Icon
See original
1 people find it helpful
H***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good place, really comfortable.
Translated by Google Icon
See original
1 people find it helpful
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Actually I have often stayed here because of the good service and the hotel makes me calm. But just yesterday I was disappointed because it turned out to be with guests who were having a gathering, at night they were really noisy even though I had complained & they had been reprimanded but they were still noisy & made me very uncomfortable, my husband & I intended to rest because we were from Jakarta so it was useless not being able to sleep. especially when having breakfast as a regular guest mixed with people gathering it was very uncomfortable & felt like eating at the market, very crowded and had to queue. even though if there were no people gathering it was very comfortable. please for the next time those who have gathering events are separated from regular guests to maintain the comfort of regular guests. because this is a star hotel class, not a villa. thank you
Read More
Translated by Google Icon
See original
1 people find it helpful
bagus i.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is old but nice and the service is good.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear guest, Good morning, Mr. Bagus I. Thank you for your review! We are delighted to hear that you enjoyed your stay at Palace Hotel Cipanas. Although our hotel is an older building, we always strive to maintain comfort and provide the best service for each guest. We hope to welcome you back for a more pleasant experience on your next visit. Best regards, Palace Hotel Cipanas Management
Translated by Google Icon
See original
carmin
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
still not enough to explore...too short
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Sep 2025
Dear guest, Good afternoon Mr. Carmin. Thank you for your review. We greatly appreciate your feedback. We apologize if this visit was too short to truly explore all the facilities and beauty available at Palace Hotel Cipanas. We hope that on your next visit you can enjoy more experiences, from the comfort of the room, culinary delights, to the fresh and calming natural surroundings. Until next time, we are ready to welcome you with the best service. Sincerely, Palace Hotel Cipanas Management
Translated by Google Icon
See original
W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
good service...comfortable and clean
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear guest, Good afternoon, Ms. W*i. Thank you for your positive review! We are pleased to hear that you enjoyed the service and cleanliness at Palace Hotel Cipanas. We will continue to strive to maintain the quality of our services to ensure you always have the best experience. We look forward to welcoming you back. Sincerely, Palace Hotel Cipanas Management
Translated by Google Icon
See original
Khairun N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff is friendly, the building is quite clean, but some of the facilities are a bit under-maintained, for example, the playground area, where the mats are worn out. But so far so good for the price.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Guest, Good afternoon, Mr./Mrs. Khairun N. Thank you for your review and feedback. We are pleased to hear that the staff's friendliness and the hotel's cleanliness have left a positive impression. Regarding the facilities that are considered poorly maintained, especially the playground area, this feedback is very valuable for us to immediately make improvements. We hope your next visit will be more enjoyable. We look forward to welcoming you back to Palace Hotel Cipanas. Sincerely, Palace Hotel Cipanas Management
Translated by Google Icon
See original
G***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
a pleasant experience,
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Sep 2025
Dear guest, Good morning, Mr./Ms. G*ke. Thank you for choosing Palace Hotel Cipanas and taking the time to share your review. We are delighted to know that you had a pleasant experience during your stay with us. Guest satisfaction is our top priority, and we look forward to welcoming you back to Palace Hotel Cipanas on your next visit. Sincerely, Palace Hotel Cipanas Management
Translated by Google Icon
See original
juniyanto i. p.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
First impression, the staff was very friendly and responsive in serving us, the check-in process was smooth and very informative, the room was clean, all the facilities were complete, we slept soundly until morning, the breakfast was quite complete with a bright morning atmosphere, you could say we enjoyed our holiday at this hotel, thank you.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear guest, Good afternoon Mr. juniyanto i. P. Thank you very much for your excellent review 😊 We are very happy to hear that you had a pleasant experience starting from the check-in process, staff service, room cleanliness, to breakfast. Guest satisfaction and comfort are our top priorities, and positive feedback like this is a great motivation for the entire Palace Hotel Cipanas team. We look forward to welcoming you back for a more memorable vacation. Sincerely, Palace Hotel Cipanas Management.
Translated by Google Icon
See original
V***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Friendly hotel staff, delicious food
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2025
Dear Guest, Good afternoon, Mr./Ms. V*a. Thank you very much for your positive review. We are very pleased to know that you were satisfied with the friendliness of our staff and enjoyed the dishes provided. Feedback like this motivates us to continue providing the best service. We look forward to welcoming you back to Palace Hotel Cipanas. Sincerely, Palace Hotel Cipanas Management,
Translated by Google Icon
See original
C***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
It's really nice and clean, the pool is a bit dirty but it's well maintained.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2025
Dear Guest, Good afternoon Mr/Ms C*a. Thank you for your review. We are pleased to hear that you found our pool clean and well-maintained. Your feedback regarding pool cleanliness will be our focus so we can continue to improve our guests' comfort. We look forward to welcoming you back to Palace Hotel Cipanas. Sincerely, Palace Hotel Cipanas Management,
Translated by Google Icon
See original
Ubay A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Staying here many times is very satisfying and enjoyable... Keep improving, okay...
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Sep 2025
Dear Guest, Good afternoon, Mr./Mrs. Ubay A. Thank you for your trust in choosing our hotel repeatedly. We are very pleased to know that every time you stay, you have always been satisfied and enjoyable. We also greatly appreciate your input to continuously improve the quality, and it motivates us to provide the best service. See you again on your next visit. Sincerely, Management of Palace Hotel Cipanas,
Translated by Google Icon
See original
S***n
icon-origin-TRAVELOKA
9.3
/10
Reviewed 8 week(s) ago
Nice hotel but unfortunately it is not soundproof from vehicle noise because it is on the side of the main road.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Sep 2025
Dear guest, Good afternoon, Mr./Ms. S*n. We are glad you found our hotel pleasant, but we apologize for any inconvenience caused by the noise from the highway. Your feedback is invaluable for evaluating and improving guest comfort at Palace Hotel Cipanas. We look forward to welcoming you back for an even better experience in the future. Sincerely, Palace Hotel Cipanas Management,
Translated by Google Icon
See original
F***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The staff is very friendly, and the hotel is very comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Sep 2025
Dear Guest, Good afternoon, Sir/Madam. Thank you for your positive review. We are very pleased to hear that our staff was friendly and that you found your stay comfortable. We hope to welcome you back to our hotel on your next visit. Sincerely, Management of Palace Hotel Cipanas
Translated by Google Icon
See original
B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 9 week(s) ago
The hotel's location is strategic. The swimming pool water is dirty, and the breakfast is less than appealing for a 4-star hotel. The lighting in the room is minimal, and the balcony has a locked door that won't open. The curtains are thin, allowing sunlight to penetrate the room in the morning.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
06 Sep 2025
Dear Guest, Good afternoon, Sir/Madam. Thank you for taking the time to share your experience with us. We are pleased to know that our hotel location is strategic, but we also sincerely apologize for any inconvenience you experienced regarding the cleanliness of the swimming pool, the quality of breakfast, the lighting in the room, and the balcony and curtain facilities that did not meet your expectations. Your feedback is very valuable to us and we have passed it on to the relevant team for immediate improvements. We are committed to improving our service standards and facilities, so that our guests' stays are more comfortable and enjoyable. We look forward to welcoming you back in the future for an even better experience. Sincerely, Palace Hotel Cipanas Management.
Translated by Google Icon
See original
I***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 10 week(s) ago
It's a far cry from Duou. A 4-star hotel, but you have to leave your ID card at the front desk upon check-in and pick it up upon check-out. A maximum of one towel per room is allowed at the pool. The air conditioning in the rooms hasn't been serviced for a long time, so it's not very cool during the day.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
28 Aug 2025
Dear Guest, Good afternoon, Mr./Ms. I*o. Thank you for taking the time to review your stay at our hotel. We apologize for any inconvenience caused, including the ID card deposit policy, limited pool towels, and the condition of the air conditioning in the room. Your feedback is invaluable for us to evaluate and improve our services and facilities. Our team will immediately follow up on the AC maintenance to optimize it, as well as review our towel and ID deposit policies to enhance guest comfort. We look forward to welcoming you back with an even better experience in the future. Sincerely, Palace Hotel Cipanas Management,
Translated by Google Icon
See original
R***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly staff & clean hotel
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Aug 2025
Dear Guest, Good Morning, Mr./Ms. R*m. Thank you for this brief but meaningful review. We are pleased to hear that the cleanliness of the hotel and the friendliness of our staff have left a good impression on you. We look forward to welcoming you back for a more enjoyable stay. Sincerely, Management of Palace Hotel Cipanas
Translated by Google Icon
See original
Number of reviews per page
20
40