Are there any parking spots at PanaHouse Surabaya ?

Yes: Yes, there are parking spots at PanaHouse Surabaya

Does PanaHouse Surabaya offer airport transfers?

Yes, PanaHouse Surabaya provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about PanaHouse Surabaya?

PanaHouse Surabaya is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Duration: 1 Night(s)

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PanaHouse Surabaya

Name: PanaHouse Surabaya
Address: Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235, Jl. Gayung Kebonsari No. 61-65, Jawa Timur, 60235, Indonesia
Rating: 8.5

Hotels

8.5

/10

Very Good

795 reviews

What Guests Say About Their Stay

Annisa R. O.

9.4

/ 10

The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street

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R***a

10.0

/ 10

Thank you very much Panahouse. This is the umpteenth time staying here and the service remains consistent, the friendliness of the staff, the cleanliness of the area and the atmosphere make me want to come here again. Next I will come here again. Special thanks to Sis Widi who was very helpful.

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R***a

10.0

/ 10

The staff is very friendly, especially during the check-in and check-out process, the atmosphere is very beautiful, very impressed with this hotel, thank you Panahouse.

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In the Area

See Map

Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235

Main Facilities

Restaurant

24-Hour Front Desk

Parking

WiFi

PanaHouse Surabaya is a hotel in a good neighborhood, which is located at Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around PanaHouse Surabaya

Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235

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PanaHouse Surabaya Rates per Night

Looking for the best PanaHouse Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! PanaHouse Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

PanaHouse Surabaya Location & Address

PanaHouse Surabaya is located at Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235 . It's situated in the Surabaya area of Indonesia, known for its vibrant nightlife and street food. The hotel is approximately XX km from the city center.

How to go to PanaHouse Surabaya from Airport

Arriving at Juanda International Airport (SUB) and wondering about the best way to get to PanaHouse Surabaya? Don't worry, there are several convenient options for your hotel transfer from the airport to the hotel. Here's a breakdown to help you choose the best route.

Taxi (Most Direct):
Taxis are readily available outside the airport terminals. This is the most direct option, taking you straight to the hotel without any stops.
Ride Hailing (Convenient):
Ride hailing services are a popular and convenient option in Surabaya. Simply book a ride through the app after you land.
Airport Bus (Budget-Friendly):
The DAMRI airport bus offers a more affordable option. Look for the bus heading towards Purabaya Bus Terminal, and from there, you can take a local taxi or Ride Hailing to PanaHouse Surabaya.
Private Airport Transfer (Pre-Booked Comfort):
For a hassle-free experience, consider pre-booking a private airport transfer. This ensures a driver is waiting for you upon arrival, ready to take you directly to the hotel.

Tips:

For the most convenient route, especially if you have luggage, a taxi or Ride Hailing is recommended. If you're on a budget, the airport bus is a good alternative, but be prepared for a slightly longer journey with an additional transfer.

PanaHouse Surabaya Reviews & Summary

Looking for all about hotel PanaHouse Surabaya before you book? Reading hotel reviews is a great way to get a feel for what to expect during your stay. Here's a summary of what guests are saying about this popular Surabaya hotel. Guests consistently praise the friendly and helpful staff at PanaHouse Surabaya. The hotel's central location is also a major plus, making it easy to explore the city's attractions. A standout feature is the rooftop pool, offering stunning views of Surabaya. "I had a fantastic stay at PanaHouse Surabaya! The staff were incredibly welcoming, and the room was clean and comfortable. The rooftop pool was a highlight, and the location was perfect for exploring the city. I would definitely recommend this hotel!"

PanaHouse Surabaya Room Types Available

Choosing the right hotel room type can make all the difference in your stay. PanaHouse Surabaya offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:

Standard Room:
A comfortable and affordable option, perfect for solo travellers or couples. Offers essential amenities and a relaxing space.
Deluxe Room:
Slightly larger than the Standard Room, with added features like a seating area and enhanced views.
Executive Suite:
Offers a separate living area, providing ample space for relaxation and work. Ideal for business travellers or those seeking extra comfort.
Family Suite:
Designed to accommodate families, with multiple beds and spacious living areas.
Smoking/Non-Smoking Rooms:
Available upon request, subject to availability.
Rooms with Bathtubs:
Some rooms feature bathtubs, while others have showers. Be sure to specify your preference when booking.
Pet-Friendly Rooms:
PanaHouse Surabaya is not pet-friendly.

Hotel Facilities in PanaHouse Surabaya

When choosing a hotel, the hotel facilities available can greatly enhance your stay. PanaHouse Surabaya offers a range of hotel amenities to cater to both adult and kid-friendly needs. Here's a list of what you can expect:

Swimming Pool:
Enjoy a refreshing dip in the hotel's swimming pool. Open from 7:00 AM to 9:00 PM.
Fitness Center:
Stay active during your trip with access to the hotel's fitness center. Open 24 hours.
Restaurant:
Indulge in delicious meals at the hotel's on-site restaurant.
Free Wi-Fi:
Stay connected with complimentary Wi-Fi throughout the hotel.
Meeting Rooms:
Ideal for business travellers, the hotel offers well-equipped meeting rooms.
Kids' Club:
Keep the little ones entertained at the hotel's kids' club. Open from 9:00 AM to 6:00 PM.
Spa:
Relax and rejuvenate with a variety of treatments at the hotel's spa.

Hotel Buffet or Restaurant/Cafe in PanaHouse Surabaya

Looking for a delicious meal without leaving the hotel? PanaHouse Surabaya offers several dining options, including a hotel buffet and a restaurant. Here's what you can expect:

The Garden Restaurant:
This hotel restaurant serves a variety of international and Indonesian dishes. Open for breakfast, lunch, and dinner.
Buffet Breakfast:
Enjoy a hearty buffet breakfast with a wide selection of hot and cold items. Price: Approximately SGD 20 per person.
Lobby Cafe:
Grab a quick coffee or snack at the lobby cafe. Open from 7:00 AM to 10:00 PM.
Signature Dish:
Try the Nasi Goreng Istimewa, a special fried rice dish with seafood and local spices.

PanaHouse Surabaya Airport pickups and How to Book

Need a convenient hotel to airport transfer? PanaHouse Surabaya offers hotels with airport shuttle services to make your arrival and departure hassle-free. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and take you directly to the hotel.

Nearby MRT Station & Bus Stops

Exploring Surabaya using public transport is easy with several MRT nearby and bus stops nearby. Here's a list of the nearest options:

MRT Station:
The nearest MRT station is the Dukuh Atas MRT Station, approximately 5 km from the hotel.
Bus Stop:
Several bus stops are located along Jalan Pemuda, within walking distance of the hotel.
Public Transport Card:
You can purchase a e-money card for convenient payment on buses and the MRT. These cards are available at convenience stores and MRT stations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Surabaya offers a variety of nearby places to go and nearby sightseeing places that are perfect for kids. Here are five family-friendly attractions:

Surabaya Zoo:
Home to a wide variety of animals, Surabaya Zoo is a classic family destination. Distance: 8 km. Entry Price: Approximately SGD 5 per person.
Kenjeran Beach:
Enjoy a day at the beach with swimming, sandcastles, and stunning views. Distance: 15 km. Entry Price: Free.
Suroboyo Carnival Park:
A fun-filled amusement park with rides, games, and attractions for all ages. Distance: 10 km. Entry Price: Approximately SGD 10 per person.
House of Sampoerna:
Learn about the history of kretek cigarettes at this unique museum. Distance: 3 km. Entry Price: Free.
Taman Bungkul:
A beautiful park with playgrounds, walking paths, and a skate park. Distance: 4 km. Entry Price: Free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near PanaHouse Surabaya (Surabaya)

Craving some delicious nearby dining options? Surabaya boasts a vibrant culinary scene with plenty of local food and local restaurant choices. Here are some recommendations:

Cafes/Restaurants:

Excelso Coffee:
A popular coffee chain serving a variety of coffee drinks, pastries, and light meals.
Bon Ami Restaurant:
Known for its Indonesian and international cuisine, with a cozy atmosphere.
McDonald's:
A familiar fast-food option for a quick and easy meal.

Local Street Food:

Nasi Goreng:
Indonesian fried rice, a staple dish with various toppings.
Satay:
Grilled meat skewers served with peanut sauce.
Soto Ayam:
Chicken soup with noodles, vegetables, and spices.
Gado-Gado:
Indonesian salad with peanut sauce dressing.
Rawon:
A rich beef soup with a distinctive black color.

Shopping places near PanaHouse Surabaya (Surabaya)

Need some retail therapy? There are several nearby shopping options near PanaHouse Surabaya, including malls near hotel and dept stores near me. Here are a few suggestions:

Tunjungan Plaza:
One of the largest shopping malls in Surabaya, offering a wide variety of international and local brands.
Grand City Mall:
Another popular shopping destination with a mix of retail stores, restaurants, and entertainment options.
Pasar Atom:
A traditional market where you can find a variety of goods, including clothing, electronics, and souvenirs.

Other Places to Stay Near PanaHouse Surabaya

Looking for alternative accommodations? Surabaya offers a range of options, from luxury hotels to budget-friendly choices. Here are some other places to stay nearby:

Luxury/5–6 Star Hotels Nearby:

Shangri-La Hotel, Surabaya:
A luxurious hotel with excellent amenities and service.
JW Marriott Hotel Surabaya:
Offers spacious rooms, a rooftop pool, and multiple dining options.
The Westin Surabaya:
Known for its modern design and stunning city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Wyndham Surabaya:
A comfortable hotel with a central location and a range of facilities.
Hotel Ciputra World Surabaya:
Connected to a shopping mall, offering convenience and entertainment.
Mercure Surabaya Grand Mirama:
Features a swimming pool, fitness center, and on-site restaurant.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

Pop! Hotel Gubeng Surabaya:
A budget-friendly option with clean and comfortable rooms.
Amaris Hotel Embong Malang Surabaya:
Offers a convenient location and essential amenities.
Favehotel MEX Surabaya:
A stylish and affordable hotel with a modern design.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at PanaHouse Surabaya or explore other hotel availability in the area? With its convenient location, comfortable accommodations, and range of amenities, PanaHouse Surabaya is a great choice for your trip to Surabaya. Don't wait, make your hotel reservations today! Whether you're looking for a luxurious getaway or a budget-friendly option, Traveloka has you covered. With a wide selection of hotels and exclusive deals, you can find the perfect accommodation for your needs. Start planning your trip now and experience the best of Surabaya! book cheap hotels in Indonesia cheap hotels nearby

All facilities in PanaHouse Surabaya

Bar, Cafe and Lounge

Common Space

Lobby

Exterior

Restaurant

Food and Drinks

Restaurant with AC
A la carte breakfast
A la carte dinner
A la carte lunch
Breakfast
Breakfast and dinner
Breakfast and lunch
Breakfast (surcharge)
Brunch
Cafe
No alcohol
Set menu dinner
Set menu lunch
Snacks

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
WiFi in public area

Hotel Services

Front desk
24-hour Receptionist
24-hour security
Laundry service
Limited hours room service
Luggage storage
Tours
Wedding service

General

AC
Banquet
Cloakroom
Connecting rooms
Non-smoking room
Smoking area

Transportation

Airport transfer
Area shuttle
Area shuttle with surcharge
Secure parking
Valet parking

Business Facilities

Meeting facilities
Photocopier
PRINTER
Projector

In-room Facilities

Cable TV
Desk
Shower
TV

Nearby Facilities

ATM/Banking
Hair salon
Supermarket

Shuttle Service

Airport transfer (surcharge)
Train station pickup
Airport transfer

Accessibilty

Disabled access friendly
Wheelchair accessible

Kids and Pets

Highchairs

Things to Do

Garden

Connectivity

Free WiFi

Accommodation Policy & General Information in PanaHouse Surabaya

Important Note

In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Lobby, Restaurant / Bar, Akomodasi sedang menjalani renovasi mulai 21 juli 2025 hingga 31 Desember 2025, Beberapa area akan sedikit terdampak oleh kebisingan selama periode ini open for limited number of guests per day from 21-7-2025 to 31-12-2025.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at PanaHouse Surabaya	37
Number of floors in PanaHouse Surabaya	3
Another facilities in PanaHouse Surabaya	Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast

Frequently asked question in PanaHouse Surabaya

What are available facilities at PanaHouse Surabaya?

There are top facilites at PanaHouse Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at PanaHouse Surabaya?

The standard check-in time at PanaHouse Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does PanaHouse Surabaya provide breakfast?

Yes, PanaHouse Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of PanaHouse Surabaya

PanaHouse Surabaya has a 2.0-star rating.

How many floors does PanaHouse Surabaya have?

PanaHouse Surabaya has 3.

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More Reviews from Other Guests in PanaHouse Surabaya

Overall Ratings & Reviews PanaHouse Surabaya

Traveloka (795)

8.5

Very Good

From 795 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.6

Service and Facilites

8.5

People often mention about PanaHouse Surabaya

All

Staff Friendliness (21)

Bedroom (21)

Bathroom (20)

Ambiance (17)

Distance to City Center (16)

Accessibility (16)

Room Space (16)

Hotel Area (15)

Wifi (14)

Surroundings (13)

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Traveler Reviews PanaHouse Surabaya

Number of reviews per page

Customer reviews

suwarto

Business

8.5

/10

Reviewed 1 week(s) ago

Wow, the hotel is really nice.. And the rooms are also nice.. The atmosphere at night is romantic.. Next time, come here again.

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Accommodation's Reply

17 Dec 2025

Dear Mr. Suwarto from PanaHouse Surabaya, Thank you for choosing to stay with us and thank you for taking the time to write a review. We are very pleased to receive such compliments from you. We are delighted that you enjoyed our hotel and hope to welcome you again. Sincerely, The Customer Experience Team

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H***u

10.0

/10

Reviewed 6 week(s) ago

good good good satisfying relaxing, cozy place

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Accommodation's Reply

20 Nov 2025

A warm greeting from Panahouse Surabaya, Ladies/Gentlemen. Thank you very much for choosing Panahouse Surabaya as your place of stay and for taking the time to share your wonderful experience with us. We sincerely appreciate your kind words. We are committed to continuously maintaining the quality of our services and facilities at Panahouse Surabaya. We look forward to welcoming you back and providing you with even more memorable experiences. Best regards, Guest

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A***h

Staycation

10.0

/10

Reviewed 11 week(s) ago

Nice experience, and good ambient

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Accommodation's Reply

20 Nov 2025

Best regards from Panahouse Surabaya Dear Valued Guest, Thank you very much for choosing Panahouse Surabaya as your place to stay and for taking the time to write us a review. We are very glad to know that you found it comfortable during your stay at Panahouse Surabaya. We welcome your visit and hope to provide you with even more memorable experiences in the future. Best regards, Guest Experience Team

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A***a

Staycation

6.4

/10

Reviewed 16 week(s) ago

The sink is full of ants, the toilet has a leaking gap, there is a lot of dust on the items, the sheets and pillows are full of stains :(

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Accommodation's Reply

25 Sep 2025

Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the room conditions, ranging from cleanliness to amenities that did not meet your expectations. Your feedback is very valuable for us to immediately make improvements, so that a similar experience does not happen again in the future. We look forward to welcoming you back with even better service and comfort. Warm Regards. Guest Experience Team

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R***y

9.4

/10

Reviewed 18 week(s) ago

Comfortable, clean, friendly, close to the city center.

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Accommodation's Reply

25 Sep 2025

Warm Greetings from Panahouse Surabaya. Dear our valued guest, Thank you very much for choosing Panahouse as your place to stay. Thank you for this brief but meaningful review. We are delighted to know that our comfort, cleanliness, friendly service, and location added value to your experience. We hope to welcome you back soon. Warm Regards. Guest Experience Team

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B***y

Business

7.7

/10

Reviewed 21 week(s) ago

The AC in the corner of the room is hot and takes a long time to cool down & there are lots of mosquitoes.

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1 people find it helpful

Accommodation's Reply

25 Sep 2025

Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the ineffective air conditioning in your room and the presence of mosquitoes. This certainly falls short of the comfort standards we strive to provide for every guest. Your feedback is highly valued, and we have forwarded it to our technical and housekeeping teams for immediate and comprehensive repairs. We look forward to welcoming you back, so we can provide you with an even better service and experience that meets your expectations. Warm Regards. Guest Experience Team

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S***i

8.2

/10

Reviewed 25 week(s) ago

For the cleanliness of the room, the room is quite clean.. for the room, the room is quite small. The wifi is a bit slow, not very strong, you have to restart it several times.. the location is strategic, close to Alfamidi, Alfamart and Indomaret, as well as food stalls.

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1 people find it helpful

Accommodation's Reply

08 Jul 2025

Warm Greetings From Panahouse Surabaya. Dear our valued guest. Thank you very much for choosing panahouse Surabaya as your place to stay and taking the time to give us a review. We are glad to know that you are quite satisfied with the cleanliness of our rooms and our strategic location. We would like to express our deepest apologies for the inconvenience related to the WiFi connection and the size of the room. Your input is very valuable and will be our evaluation material to improve the quality of our services in the future. We hope to welcome you back with a better experience. 🙏. Warm Regards. Guest Experience Team

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Annisa R. O.

Staycation

9.4

/10

Reviewed 27 week(s) ago

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1 people find it helpful

Accommodation's Reply

25 Jun 2025

Warm Greetings From Panahouse Surabaya. Dear Mrs. Annisa. Thank you for choosing Panahouse as your resting place, and thank you very much for sharing your pleasant experience with us! 🌿 We are very happy to know that our place can be a favorite short escape, especially when you need some alone time. It is also nice to hear that the room atmosphere feels comfortable and not scary, even at night 😌✨. We do want to create a calm and safe atmosphere, with facilities that still support comfort, including a mini space outside the room and easy access to minimarkets and public transportation. See you again on your next visit, whenever you need a short break. 💚. Warm Regards. Guest Experience Team

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Shandi A. A.

8.4

/10

Reviewed 34 week(s) ago

It's a shame that breakfast isn't a buffet but is prepared per portion.

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1 people find it helpful

Accommodation's Reply

13 May 2025

Warm greetings from panahouse surabaya. Dear Mr. Shandi A. Thank you for choosing panahouse surabaya as your place to stay, and thank you very much for taking the time to give us a review, we apologize profusely for the inconvenience Mr. Sandi related to the breakfast we serve, we will fully use this input as material to improve the quality of our service, and we hope this does not disappoint you, we really hope to be able to welcome you back and provide a better stay experience. Warm regards. Guest Experience Team

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Wahyu D. R.

10.0

/10

Reviewed 36 week(s) ago

A cozy and comfortable place for a staycation.

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4 people find it helpful

Accommodation's Reply

13 May 2025

Warm greetings from panahouse surabaya. Dear Mr. Wahyu. Thank you very much for choosing panahouse surabaya as your place to stay, and thank you for taking the time to give us a review. We are very happy to know that Mr. Wahyu felt comfortable while staying at panahouse, we can't wait for Mr. Wahyu to come back to visit panahouse and get an even better experience. Warm regards. Guest Experience Team

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N***s

Leisure

9.7

/10

Reviewed 38 week(s) ago

good, close to everywhere. there are 3 mini markets around just walking distance. to the mall is also quite close. first time staying here, really like it, comfortable

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2 people find it helpful

Accommodation's Reply

08 Jul 2025

Warm Greetings From Panahouse Surabaya. Dear our esteemed guests. Thank you very much for choosing panahouse as a place to stay, and for taking the time to give us a positive review. We are so happy to know that you feel comfortable while staying at Panahouse, with easy access to public services around the hotel area, we hope that you will choose panahouse again as a place to rest on your next occasion. Warm Greetings. Guest Experience Team

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R***y

9.7

/10

Reviewed 38 week(s) ago

Friendly staff and service, instagrammable hotel (outdoor, cafe, rooms), clean rooms.

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1 people find it helpful

Accommodation's Reply

25 Sep 2025

Warm Greetings From Panahouse Surabaya. Dear our valued guest, Thank you for taking the time to leave us a review. We are delighted to hear that the staff's friendliness, the room cleanliness, and the hotel's Instagrammable atmosphere met your expectations. Every detail, from the outdoor area, the café, to the rooms, is designed to ensure guests not only feel comfortable but also have a memorable stay filled with memorable moments. Positive feedback like this means a lot to us as we continue to maintain and improve the quality of our service. We look forward to welcoming you back to create more memories together. Warm Regards. Guest Experience Team

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Debby A.

9.7

/10

Reviewed 38 week(s) ago

A very comfortable resting place 🙏🏻 and pocket friendly

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1 people find it helpful

Accommodation's Reply

25 Sep 2025

Warm Greetings from Panahouse Surabaya. Dear our valued guest, we sincerely thank you for your review. We are delighted to know that you enjoyed your stay at Panahouse and that the price met your expectations. Your satisfaction motivates us to continue providing the best service at an affordable price. We hope to welcome you back soon for an equally enjoyable stay. Warm Regards. Guest Experience Team

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ARIF B. R. S.

6.5

/10

Reviewed 41 week(s) ago

Smelly towels. Not comfortable to use. The price of the room is expensive but the cleanliness is lacking

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1 people find it helpful

Accommodation's Reply

25 Sep 2025

Warm Greetings from Panahouse Surabaya. Dear Mr. Arif, Thank you very much for taking the time to provide us with a constructive review. We greatly appreciate your feedback. We apologize for the inconvenience you experienced regarding the towels that were not suitable for use and the room's cleanliness that was not up to standard. We realize that with quite high room rates, guest expectations for comfort and cleanliness are certainly very high. Therefore, your feedback will be our priority for evaluation and quality improvement, especially in terms of cleanliness and linen provision. We look forward to welcoming you back with even better service, in line with your expectations. Warm Regards. Guest Experience Team

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D***y

8.2

/10

Reviewed 43 week(s) ago

Good location, good ambience, nice bed and unique room, the only thing need to be improved is the ugly bathroom door

Find this review helpful?

Accommodation's Reply

25 Sep 2025

Warmest Greetings From Panahouse Surabaya Dear our beloved guest Thank you for your kind feedback. We are delighted to know you enjoyed our location, ambience, bed, and unique room design. At the same time, we sincerely appreciate your constructive comment regarding the bathroom door. Your input is valuable for us, and we will review this matter to improve our facilities for a better guest experience. We look forward to welcoming you back soon. Sincerely Yours Guest Experience Team

A***o

10.0

/10

Reviewed 43 week(s) ago

Anggurlaut for breakfast order from Anggurlaut dot com

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1 people find it helpful

Accommodation's Reply

20 Nov 2025

Warm Greetings from Panahouse Surabaya Dear Guest, Thank you very much for choosing Panahouse Surabaya as your accommodation and for taking the time to write a review. We are glad you found your stay at Panahouse Surabaya comfortable. We look forward to welcoming you back again soon. Best regards, Guest Experience Team

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I***a

8.4

/10

Reviewed 49 week(s) ago

Overall ok, but need to pay attention to the cleanliness of the towels, blankets on average all should be white but when I stayed there were stains on the blanket and towels, please fix this in the future and maybe there should be building maintenance because the bathroom wood is rotten and moldy so it is not comfortable to look at. Thank you

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3 people find it helpful

Accommodation's Reply

25 Sep 2025

Warm Greetings From Panhouse Surabaya. Dear our valued guest. Thank you very much for taking the time to leave us a review. We regret to learn that the condition of the towels, blankets, and bathroom maintenance were not up to standard. This is an important note for us to evaluate the housekeeping team and improve the facilities. Therefore, we have now begun a gradual renovation, hopefully on another occasion, you will experience greater comfort than before. Your input is very important so that we can continue to improve the quality of service. We hope to be given the opportunity to improve your impression on your next visit. Warm Regards. Guest Experience Team

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E***i

Staycation

8.5

/10

Reviewed 50 week(s) ago

like the room type makes it fun to stay here love it

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2 people find it helpful

Accommodation's Reply

25 Sep 2025

Warm Greetings from Panahouse Surabaya. Dear our valued guests, Thank you very much for choosing Panahouse as your place to stay and for taking the time to leave us a review. We are very happy to know that you enjoyed your stay with us. We hope that your next visit will be even more comfortable than before. Warm Regards. Guest Experience Team

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Zaenal A.

10.0

/10

Reviewed 53 week(s) ago

Friendly, clean, good food, just no elevator. Go to the 3rd floor

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2 people find it helpful

Accommodation's Reply

16 Dec 2024

Warm Greetings. Dear Mr. Zaenal. Thank you for choosing Panahouse as a place to rest, and thank you for taking the time to give us a review. We are glad that you are satisfied with our service, cleanliness, and also the food served. We apologize for the inconvenience because there is no elevator yet. Your input will be our consideration to improve the facilities in the future. We look forward to welcoming you back to Panahouse. Warm greetings. -Guest experience team-

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S***i

8.6

/10

Reviewed 55 week(s) ago

We ordered a large bed but got a twin bed, but they said it was full. So why did we have to book so far in advance? However, everything else was okay, except when we entered the bathroom, it smelled of urine at first.

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2 people find it helpful

Accommodation's Reply

04 Dec 2024

Warm greetings, Thank you for taking the time to give us your review and feedback. We sincerely apologize for the inconvenience you experienced regarding the type of bed you ordered. We need to inform you that special requests that are ordered will be accommodated based on room availability when the voucher is entered. Regarding the condition of the bathroom, we also apologize for that. We will immediately convey your feedback to the housekeeping team so that it can be handled better in the future. We are glad to hear that other than that, your overall experience was quite satisfactory. We greatly appreciate your understanding, and our hope is to provide much better service if you return to stay with us again in the future. Warm regards, -Guest experience team-

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