Pesona Alam Resort & Spa

8.8
/10
Very Good
11,815 reviews

What Guests Say About Their Stay

Staff Friendliness (231)
Ambiance (224)
Bedroom (221)
Hotel Area (217)
Prima F. S.
10.0
/ 10
The food is very tasty, the staff is friendly, and the room is quiet and comfortable. Worth the price.
A***n
10.0
/ 10
The hotel facilities are complete, there is a free EV charger available when checking in at this Pesona Alam hotel and ample parking, all the staff are very friendly and very helpful, it is recommended to stay overnight at this hotel, it is also friendly for those bringing toddlers.
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K***A
10.0
/ 10
The service is good, the hotel area is very clean, there is a mini zoo and a playground for children, the breakfast menu is also extensive and delicious, I was quite satisfied with my 2-night staycation here.
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K***a
8.5
/ 10
Very comfortable! The atmosphere is cool and fresh, the rooms are always clean, and the service is friendly. I've become a regular, this is my fifth time staying here, and it's always been a pleasure.
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T***a
10.0
/ 10
I've stayed here several times with my family and it never disappoints. The facilities are very complete, and the atmosphere is beautiful and pleasant. It's perfect for a family vacation with small children.
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In the Area
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Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Pesona Alam Resort & Spa is located in area / city Cisarua. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Pesona Alam Resort & Spa

Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
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Lobby Pesona Alam Resort & Spa
Lobby 2 Pesona Alam Resort & Spa

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Pesona Alam Resort & Spa Rates per Night

Pesona Alam Resort & Spa room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Pesona Alam Resort & Spa hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Pesona Alam Resort & Spa Location & Address

Pesona Alam Resort & Spa is located at Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750. It's situated in the Puncak area of Indonesia, known for its lush landscapes and tea plantations. The hotel is approximately 15 km from the city center.

How to go to Pesona Alam Resort & Spa from Airport

Planning your hotel transfer from the airport to hotel can be a breeze with several convenient options. Whether you're looking for speed or affordability, here's a breakdown to help you choose the best way to get to Pesona Alam Resort & Spa.

  • Taxi (Most Direct):

    A taxi offers the most direct route from Soekarno-Hatta International Airport (CGK) to Pesona Alam Resort & Spa. The journey typically takes around 2.5 to 3.5 hours, depending on traffic conditions.
  • Ride Hailing (Convenient):

    Ride Hailing services are readily available at the airport. This option provides a convenient and often cost-effective way to reach the hotel. Be sure to check real-time pricing and availability.
  • Airport Shuttle (Pre-booked):

    Some private companies offer airport shuttle services to Puncak. Booking in advance ensures a hassle-free transfer, especially if you're travelling with a group or have a lot of luggage.
  • Rental Car (For Explorers):

    If you plan to explore the Puncak region extensively, renting a car at the airport might be a good option. However, be prepared for potentially heavy traffic and navigate the roads yourself.

Tips:

For the most convenient route, consider pre-booking a private airport transfer or using a Ride Hailing service. This will save you time and ensure a smooth journey to Pesona Alam Resort & Spa.

Pesona Alam Resort & Spa Reviews & Summary

Looking for all about hotel Pesona Alam Resort & Spa? You're in the right place! Hotel reviews consistently praise this Puncak gem for its serene atmosphere and stunning natural surroundings. Guests rave about the impeccable service and the range of activities available for both adults and children.

What guests love most about the hotel is its tranquil setting, perfect for a relaxing getaway. The standout feature is undoubtedly the expansive outdoor area, complete with lush gardens and a refreshing swimming pool. The on-site spa also receives high marks for its rejuvenating treatments.

Here's a short, positive review to encourage bookings: "Absolutely loved my stay at Pesona Alam Resort & Spa! The staff were incredibly friendly and helpful, the rooms were spacious and comfortable, and the views were simply breathtaking. Highly recommend for anyone looking to escape the city and unwind in nature."

Pesona Alam Resort & Spa Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Pesona Alam Resort & Spa offers a variety of categories of hotel rooms to suit every traveller's needs. From cosy standard rooms to luxurious suites, there's a perfect option for everyone.

  • Deluxe Room:

    These rooms offer comfortable accommodation with a choice of a king-size bed or twin beds. Most rooms are non-smoking and offer views of the surrounding gardens.
  • Family Suite:

    Ideal for families, these suites feature a separate living area and can accommodate up to four guests. Some suites include bathtubs.
  • Executive Suite:

    These spacious suites offer enhanced amenities and stunning views. Smoking and non-smoking options are available.
  • Villa:

    For the ultimate in privacy and luxury, the villas offer private pools and gardens. These are pet-friendly, but additional charges may apply. Please contact the hotel directly for specific pet requirements and fees.

Hotel Facilities in Pesona Alam Resort & Spa

When choosing a hotel, hotel amenities and hotel facilities can greatly enhance your experience. Pesona Alam Resort & Spa boasts a wide array of amenities designed to cater to both adults and children, ensuring a memorable stay for everyone.

  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
  • Spa & Wellness Centre:

    Indulge in a range of treatments at the spa. Prices vary depending on the treatment. Open daily from 9:00 AM to 9:00 PM.
  • Kids' Club:

    Keep the little ones entertained with supervised activities at the Kids' Club. Open Saturday and Sunday from 9:00 AM to 5:00 PM.
  • Fitness Centre:

    Stay active during your stay with the well-equipped fitness centre. Open 24 hours.
  • Restaurant:

    Savor delicious meals at the on-site restaurant. See below for more details.
  • Meeting Rooms:

    Ideal for business travellers, the hotel offers meeting rooms with modern facilities.

Hotel Buffet or Restaurant/Cafe in Pesona Alam Resort & Spa

A great hotel buffet, hotel restaurant, or hotel cafe can be a highlight of any trip. Pesona Alam Resort & Spa offers several dining options to satisfy every palate, from casual cafes to elegant restaurants.

  • The Restaurant:

    This main hotel restaurant serves a variety of Indonesian and international dishes. The breakfast buffet is priced at approximately SGD 25 per person and is open from 6:00 AM to 10:00 AM.
  • The Cafe:

    Enjoy light meals, snacks, and beverages at the cafe. Open daily from 10:00 AM to 10:00 PM.
  • Poolside Bar:

    Sip on refreshing cocktails and enjoy light bites by the pool. Open daily from 11:00 AM to 7:00 PM.

The Restaurant is known for its signature dish, Nasi Goreng Istimewa, a flavorful fried rice dish with a variety of toppings.

Pesona Alam Resort & Spa Airport pickups and How to Book

Looking for hotels with airport shuttle services? Pesona Alam Resort & Spa offers a convenient hotel to airport transfer service to ensure a smooth arrival and departure for its guests.

To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. Provide your flight details, including arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport. Booking steps are straightforward: call the hotel, provide your information, and confirm the booking.

Nearby MRT Station & Bus Stops

While Puncak is not directly served by MRT lines, knowing the nearby bus stops nearby can be helpful for getting around. Although the area is more accessible by car or taxi, here's some information about public transport options.

  • Nearest Bus Stop:

    The closest major bus stop is located in Ciawi, approximately 10 km from Pesona Alam Resort & Spa. From there, you can take local transportation to reach the hotel.

Public transport cards are not commonly used in this area. Payment is typically made in cash directly to the driver.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go for the whole family? Puncak offers a variety of attractions perfect for a fun-filled day out. From theme parks to natural wonders, there's something for everyone to enjoy.

  • Taman Safari Indonesia (5 km):

    Get up close and personal with a variety of animals at this popular safari park. Entry fee is approximately SGD 35 per person.
  • Cimory Dairyland Puncak (8 km):

    A fun and educational farm-themed attraction with interactive exhibits and delicious dairy products. Entry fee is approximately SGD 15 per person.
  • Kebun Raya Cibodas (20 km):

    Explore a beautiful botanical garden with a diverse collection of plants and flowers. Entry fee is approximately SGD 5 per person.
  • Little Venice Kota Bunga (12 km):

    A charming replica of Venice, complete with canals and gondolas. Entry fee is approximately SGD 10 per person.
  • Telaga Warna (10 km):

    A stunning lake known for its changing colors, surrounded by lush forests. Entry fee is approximately SGD 3 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Pesona Alam Resort & Spa (Puncak)

Exploring the nearby dining scene is a must when visiting Puncak. From local food to international cuisine, there's a wide variety of food eatiries near me to satisfy your cravings. Here are some recommendations for cafes/restaurants and local street food options.

  • Cafes/Restaurants:

    • Cimory Mountain View:

      Offers stunning views and a variety of Indonesian and Western dishes.
    • Rindu Alam Restaurant:

      Known for its traditional Sundanese cuisine and scenic setting.
    • Pia Apple Pie & Resto:

      A popular spot for delicious apple pie and other baked goods.
  • Local Street Food:

    • Nasi Goreng:

      Indonesian fried rice, a staple dish.
    • Sate:

      Grilled meat skewers served with peanut sauce.
    • Mie Ayam:

      Chicken noodle soup, a comforting and flavorful dish.
    • Ketoprak:

      A vegetarian dish made with tofu, rice cakes, and peanut sauce.
    • Martabak:

      A sweet or savory pancake, a popular street food snack.

Shopping places near Pesona Alam Resort & Spa (Puncak)

Looking for nearby shopping options during your stay in Puncak? While Puncak is primarily known for its natural beauty, there are still some dept stores near me and shops near me where you can find souvenirs and other items. Here are a few options for nearby shopping.

  • Pasar Cisarua:

    A traditional market where you can find local produce, snacks, and souvenirs.
  • Factory Outlets in Bogor:

    A short drive from Puncak, Bogor is home to several factory outlets offering discounted clothing and accessories.
  • Botani Square Mall (Bogor):

    Located in Bogor, this mall features a variety of shops, restaurants, and entertainment options.

Other Places to Stay Near Pesona Alam Resort & Spa

If you're looking for alternative accommodations, there are several affordable hotels nearby and luxury options in the Puncak area. Here's a list of some of the best hotel nearby, categorized by star rating.

  • Luxury/5-6 Star Hotels Nearby:

    • The Ritz-Carlton, Jakarta:

      Offers luxurious accommodations and world-class amenities.
    • Four Seasons Hotel Jakarta:

      Known for its impeccable service and elegant design.
    • Mandarin Oriental Jakarta:

      A sophisticated hotel with stunning city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

  • Four-Star Hotels Nearby:

    • Novotel Bogor Golf Resort & Convention Center:

      Features a golf course, swimming pool, and spacious rooms.
    • Aston Bogor Hotel & Resort:

      Offers comfortable accommodations and a range of facilities.
    • Padjadjaran Suites Resort & Convention Hotel Bogor:

      A modern hotel with a focus on comfort and convenience.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

  • Three-Star Hotels Nearby:

    • Amaris Hotel Pakuan Bogor:

      A budget-friendly option with clean and comfortable rooms.
    • Ibis Styles Bogor Raya:

      Offers stylish accommodations and a convenient location.
    • ZEN Rooms Basic near Terminal Baranangsiang:

      A simple and affordable option for budget travellers.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Puncak is essential for a memorable experience. With its stunning natural surroundings and a range of activities, Pesona Alam Resort & Spa offers a fantastic base for exploring the region. Check hotel availability and make your hotel reservations today!

Whether you're looking for a relaxing getaway or an adventurous holiday, Puncak has something for everyone. Don't miss out on the opportunity to experience the beauty and charm of this Indonesian gem. Start planning your trip now and book your room booking through Traveloka for the best deals and a hassle-free experience.

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure!

All facilities in Pesona Alam Resort & Spa

Swimming Pool Pesona Alam Resort & Spa
Swimming Pool
Common Space Pesona Alam Resort & Spa
Common Space
Lobby Pesona Alam Resort & Spa
Lobby
CleanAccommodation Pesona Alam Resort & Spa
CleanAccommodation
Exterior Pesona Alam Resort & Spa
Exterior

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Outdoor pool
  • Spa

General

  • AC
  • Ballroom
  • Non-smoking room
  • Smoking area
  • Terrace

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

In-room Facilities

  • Cable TV
  • Hairdryer
  • Minibar
  • Shower
  • TV

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Bicycle rental
  • Secure parking

Business Facilities

  • Conference room
  • Meeting facilities

Sports and Recreations

  • Fitness center
  • Table tennis

Accessibilty

  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Pesona Alam Resort & Spa

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Deposit is needed IDR 350.000 (accepts cash, debit or credit card).

Deposit

Deposit IDR 350,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pesona Alam Resort & Spa
186
Number of floors in Pesona Alam Resort & Spa
5
Another facilities in Pesona Alam Resort & Spa
24-hour room service, Room service, Safety deposit box, WiFi in public area, Fitness center

Frequently asked question in Pesona Alam Resort & Spa

Is Pesona Alam Resort Spa parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Pesona Alam Resort & Spa. We don't currently offer valet parking services, however, ample free parking is available on-site for your convenience.
Does Pesona Alam Resort Spa offer hotel smoking rooms or designated smoking areas for guests?
I do not have access to real-time information, including specific hotel policies. To find out whether Pesona Alam Resort & Spa offers hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Pesona Alam Resort Spa offer free hotel Wi-Fi for guests during their stay?
To confirm whether Pesona Alam Resort & Spa provides complimentary hotel WiFi, it's best to check directly with the resort. Their website or a quick phone call will give you the most up-to-date and accurate information regarding their WiFi availability and any associated costs. Many hotels now include free WiFi as a standard amenity, but it's always wise to verify.
Where is the nearest MRT station or bus stops nearby Pesona Alam Resort Spa? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Pesona Alam Resort & Spa; information on precise locations is best obtained from the hotel reception. Unfortunately, there isn't an MRT station nearby. Regarding visitor attractions, you'll find several things to do nearby, depending on your interests. The hotel staff can provide more specific recommendations on local attractions and transport options.
Is Pesona Alam Resort Spa a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific pet policies for hotels like Pesona Alam Resort & Spa. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be easily available online.
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More Reviews from Other Guests in Pesona Alam Resort & Spa

Overall Ratings & Reviews Pesona Alam Resort & Spa

Traveloka (11,781)
Other sources (34)
8.8
Very Good
From 11,781 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about Pesona Alam Resort & Spa
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Staff Friendliness (192)
Ambiance (184)
Bedroom (176)
Hotel Area (175)
Family Friendly (173)
Surroundings (155)
Bathroom (151)
Variety (141)
Taste (138)
Activity Option (135)
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Traveler Reviews Pesona Alam Resort & Spa

Number of reviews per page
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40
Customer reviews
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Yu Ta
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 day(s) ago
The location can be reached via alternative routes or the Puncak highway. The service is excellent. When my villa had a leaking AC and a broken hair dryer, the complaints were quickly addressed. So far, so good. Next time I have the chance, I'd like to stay at least two nights. The atmosphere is beautiful and peaceful.
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The hotel staff is very friendly, the location is very beautiful and strategic.
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G***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very satisfied staying here, next time we will stay here again 😇
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
F***L
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The place is clean and comfortable, the area is cool and spacious for exercise.
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Zaima R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very good, the staff are very friendly and the food has a lot of variety, very delicious.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
indriana m.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 2 week(s) ago
The service is really messed up, my kids and I went to the playground from the villa late, it was hot. I was disappointed that I called an hour ago to ask for a buggy car and it wasn't picked up. Enough and no more, thanks
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Accommodation's Reply
12 Nov 2025
Dear Ladies/Gentlemen, Warmest regards, Pesona Alam Resort & Spa Thank you for choosing Pesona Alam Resort & Spa for your stay in Puncak and for submitting your feedback via Google. I am very sorry that your stay did not meet your expectations and caused you so much inconvenience and disappointment. Upon learning more details about your experience, we have informed the relevant department so that immediate improvements can be made. Please be assured that your feedback is extremely important to our consistent service success and to the way we improve our facilities in the future. We apologize for not meeting your expectations and we hope that you will choose our resort again on your next visit to Puncak and we look forward to welcoming you back with even better services. Sincerely, Handy Bunnardi General Manager
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Mukhammad N. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the rooms are clean and comfortable to sleep in, the food is delicious and complete, there is a complete play area for children, the swimming pool is clean, the children are happy to stay at this hotel.
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1 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It's really great. The view is also beautiful and we will definitely come back to stay again.
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Accommodation's Reply
08 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Rosalia
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
We really enjoyed staying here. The place is comfortable, cool, the rooms are clean, the food is delicious, the staff is friendly. It's our choice if we go to Puncak again. The location is close to Taman Safari, and if you buy Taman Safari tickets here, you get a 10% discount. We're really satisfied ☺☺☺☺
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Accommodation's Reply
08 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
Overall, my stay was great! The staff were friendly, and the surroundings were top-notch. I would love to go back again if I have the opportunity. The only downside for me personally was the food. Unfortunately, the hummus I ordered through in-room dining was spoiled. During breakfast, the corner with condiments (or specific items) was empty, and staff only refilled it after guests mentioned it, even though it was just 8:30 a.m. I hope there will be improvements in this area, as everything else was truly enjoyable.
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1 people find it helpful
Accommodation's Reply
01 Nov 2025
Dear Sir / Madam, Warm greetings from Pesona Alam Resort & Spa. Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback. We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced. We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification. Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits. Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction. Warm regards, Handy Bunardy, General Manager
Agnesia a. m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
We've been wanting to stay at a hotel for the past 4 years, and we finally made it :') The staff are very helpful and friendly, the food is delicious ⭐️5, the facilities are complete and kids-friendly, the rooms are clean but lacking a bit of fragrance, and the environment is very clean and well-maintained. Even 2 days here is still not enough :)))
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Accommodation's Reply
01 Nov 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
F***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 4 week(s) ago
staff must be friendly to guests
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Accommodation's Reply
01 Nov 2025
"Dear our Valued guest, Thank you for taking the time to share your input with us. We truly value your feedback as it helps us improve and provide a better experience for all our guests. If there’s anything else you’d like to share, please don’t hesitate to reach out. We hope to have the pleasure of welcoming you back soon!"" Sincerely yours, Handy Bunardy General Manager"
a***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
happy to stay here, suitable for parents who have toddlers
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Accommodation's Reply
01 Nov 2025
"Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary. Naturally yours, Handy Bunardy General Manager"
i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was a very memorable stay here. I will be back again next time.
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Accommodation's Reply
01 Nov 2025
"Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary. Naturally yours, Handy Bunardy General Manager"
A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The hotel location is cool, the food is delicious, it is very comfortable.
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Accommodation's Reply
24 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
Q***n
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 week(s) ago
I love the lobby atmosphere. It's a shame the room isn't soundproof, so I was disturbed when I tried to sleep. The food has never disappointed me in my several stays.
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1 people find it helpful
Accommodation's Reply
24 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room was clean, minimalist, and comfortable, with warm lighting and wooden accents that created a cozy feeling. The small balcony was the highlight — overlooking a beautiful garden, tall pine trees, and majestic hills in the distance. The in-room amenities were convenient: an electric kettle, a selection of toiletries, and neatly arranged essentials on a wooden shelf. The layout was simple yet functional, making the space feel uncluttered and relaxing. What truly stood out was the serene outdoor environment — the manicured garden with walking paths and seating areas below added a touch of tranquility that made me want to stay longer. Overall, this hotel offers the perfect blend of comfort, simplicity, and natural beauty. It’s ideal for anyone seeking quiet reflection, remote work, or a mindful getaway in the mountains. I would definitely love to return.
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Accommodation's Reply
17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
s***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is nice, you can enjoy the cool natural atmosphere
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3 people find it helpful
Accommodation's Reply
17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Hotel staff are friendly, rooms and environment are clean
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Accommodation's Reply
17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel facilities are complete, there is a free EV charger available when checking in at this Pesona Alam hotel and ample parking, all the staff are very friendly and very helpful, it is recommended to stay overnight at this hotel, it is also friendly for those bringing toddlers.
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Accommodation's Reply
17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
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Exterior 4 Pesona Alam Resort & Spa

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Overall Ratings & Reviews Pesona Alam Resort & Spa

Traveloka (11,781)
Other sources (34)
8.8
Very Good
From 11,781 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about Pesona Alam Resort & Spa
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Staff Friendliness (192)
Ambiance (184)
Bedroom (176)
Hotel Area (175)
Family Friendly (173)
Surroundings (155)
Bathroom (151)
Variety (141)
Taste (138)
Activity Option (135)
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Traveler Reviews Pesona Alam Resort & Spa

Number of reviews per page
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40
Customer reviews
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Yu Ta
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 day(s) ago
The location can be reached via alternative routes or the Puncak highway. The service is excellent. When my villa had a leaking AC and a broken hair dryer, the complaints were quickly addressed. So far, so good. Next time I have the chance, I'd like to stay at least two nights. The atmosphere is beautiful and peaceful.
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The hotel staff is very friendly, the location is very beautiful and strategic.
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G***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very satisfied staying here, next time we will stay here again 😇
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
F***L
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The place is clean and comfortable, the area is cool and spacious for exercise.
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Zaima R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very good, the staff are very friendly and the food has a lot of variety, very delicious.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
indriana m.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 2 week(s) ago
The service is really messed up, my kids and I went to the playground from the villa late, it was hot. I was disappointed that I called an hour ago to ask for a buggy car and it wasn't picked up. Enough and no more, thanks
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Ladies/Gentlemen, Warmest regards, Pesona Alam Resort & Spa Thank you for choosing Pesona Alam Resort & Spa for your stay in Puncak and for submitting your feedback via Google. I am very sorry that your stay did not meet your expectations and caused you so much inconvenience and disappointment. Upon learning more details about your experience, we have informed the relevant department so that immediate improvements can be made. Please be assured that your feedback is extremely important to our consistent service success and to the way we improve our facilities in the future. We apologize for not meeting your expectations and we hope that you will choose our resort again on your next visit to Puncak and we look forward to welcoming you back with even better services. Sincerely, Handy Bunnardi General Manager
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Mukhammad N. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the rooms are clean and comfortable to sleep in, the food is delicious and complete, there is a complete play area for children, the swimming pool is clean, the children are happy to stay at this hotel.
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1 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It's really great. The view is also beautiful and we will definitely come back to stay again.
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Accommodation's Reply
08 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Rosalia
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
We really enjoyed staying here. The place is comfortable, cool, the rooms are clean, the food is delicious, the staff is friendly. It's our choice if we go to Puncak again. The location is close to Taman Safari, and if you buy Taman Safari tickets here, you get a 10% discount. We're really satisfied ☺☺☺☺
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1 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
Overall, my stay was great! The staff were friendly, and the surroundings were top-notch. I would love to go back again if I have the opportunity. The only downside for me personally was the food. Unfortunately, the hummus I ordered through in-room dining was spoiled. During breakfast, the corner with condiments (or specific items) was empty, and staff only refilled it after guests mentioned it, even though it was just 8:30 a.m. I hope there will be improvements in this area, as everything else was truly enjoyable.
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1 people find it helpful
Accommodation's Reply
01 Nov 2025
Dear Sir / Madam, Warm greetings from Pesona Alam Resort & Spa. Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback. We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced. We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification. Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits. Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction. Warm regards, Handy Bunardy, General Manager
Agnesia a. m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
We've been wanting to stay at a hotel for the past 4 years, and we finally made it :') The staff are very helpful and friendly, the food is delicious ⭐️5, the facilities are complete and kids-friendly, the rooms are clean but lacking a bit of fragrance, and the environment is very clean and well-maintained. Even 2 days here is still not enough :)))
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+5
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Accommodation's Reply
01 Nov 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
F***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 4 week(s) ago
staff must be friendly to guests
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Accommodation's Reply
01 Nov 2025
"Dear our Valued guest, Thank you for taking the time to share your input with us. We truly value your feedback as it helps us improve and provide a better experience for all our guests. If there’s anything else you’d like to share, please don’t hesitate to reach out. We hope to have the pleasure of welcoming you back soon!"" Sincerely yours, Handy Bunardy General Manager"
a***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
happy to stay here, suitable for parents who have toddlers
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Accommodation's Reply
01 Nov 2025
"Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary. Naturally yours, Handy Bunardy General Manager"
i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was a very memorable stay here. I will be back again next time.
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Accommodation's Reply
01 Nov 2025
"Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at The Botanica Sanctuary. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at The Botanica Sanctuary. Naturally yours, Handy Bunardy General Manager"
A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The hotel location is cool, the food is delicious, it is very comfortable.
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1 people find it helpful
Accommodation's Reply
24 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
Q***n
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 week(s) ago
I love the lobby atmosphere. It's a shame the room isn't soundproof, so I was disturbed when I tried to sleep. The food has never disappointed me in my several stays.
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1 people find it helpful
Accommodation's Reply
24 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room was clean, minimalist, and comfortable, with warm lighting and wooden accents that created a cozy feeling. The small balcony was the highlight — overlooking a beautiful garden, tall pine trees, and majestic hills in the distance. The in-room amenities were convenient: an electric kettle, a selection of toiletries, and neatly arranged essentials on a wooden shelf. The layout was simple yet functional, making the space feel uncluttered and relaxing. What truly stood out was the serene outdoor environment — the manicured garden with walking paths and seating areas below added a touch of tranquility that made me want to stay longer. Overall, this hotel offers the perfect blend of comfort, simplicity, and natural beauty. It’s ideal for anyone seeking quiet reflection, remote work, or a mindful getaway in the mountains. I would definitely love to return.
Read More
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Accommodation's Reply
17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
s***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is nice, you can enjoy the cool natural atmosphere
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3 people find it helpful
Accommodation's Reply
17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Hotel staff are friendly, rooms and environment are clean
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Accommodation's Reply
17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel facilities are complete, there is a free EV charger available when checking in at this Pesona Alam hotel and ample parking, all the staff are very friendly and very helpful, it is recommended to stay overnight at this hotel, it is also friendly for those bringing toddlers.
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Accommodation's Reply
17 Oct 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Pesona Alam Resort & Spa. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
Number of reviews per page
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40