The Acacia Hotel Jakarta

Hotels
Preferred Partner Plus
8.3
/10
Very Good
4,928 reviews

What Guests Say About Their Stay

Room Space (243)
Distance To City Center (230)
Bedroom (207)
Staff Friendliness (202)
Listya R. O.
9.4
/ 10
It was our first time to stay at this hotel. First thing first before I book a hotel, I have to double check the reviews from app and Maps (it was good, so I decided to book the room). The results were amazing, the moment when we stepped out of our Grab - the staff was right away came and helped us with the luggage (we got like 30-50kg inside our luggage, so..). The checked in process was smooth & the next day we even able to leave our luggage for couple of hours after checked out. All of the staff were friendly and full of smiles (this is how hospitality industry should be). The room was clean and comfortable, the location? Oh please don’t ask me, it was just perfect for us. I wrote this review with an honest experience from us (as I also working in this industry for the past 10 years over Asia).
Shane I.
10.0
/ 10
Staff hotel ramah, semua staff sangat membantu. Di resepsionis ada Mbak Fina, Mbak Asih, Mbak Wine semuanya oke sekali, sukses selalu Hotel Acacia, untuk housekeeping ada Pak Rohman yang juga suka membantu. Joss banget.
G***e
10.0
/ 10
The hotel staff is friendly, the room is comfortable, the experience of staying is very extraordinary. If there is a chance, I want to go there again.
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S***s
10.0
/ 10
Maybe I will continue to stay at this hotel, it's comfortable, cheap, clean and the staff are friendly, thank you Acaciaa
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Y***a
10.0
/ 10
The hotel is very comfortable. The bathroom looks like it has just been renovated so it is very comfortable and clean. Got a free room upgrade too. Hopefully there will be another chance to stay at The Acacia Jakarta. This is a room service food that is still affordable but tastes really good.
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In the Area
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Jalan Kramat Raya No.81, Senen, Kramat, Jakarta, Indonesia, 10450

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at The Acacia Hotel Jakarta is a good choice when you are visiting Kramat. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around The Acacia Hotel Jakarta

Jalan Kramat Raya No.81, Senen, Kramat, Jakarta, Indonesia, 10450
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Lobby The Acacia Hotel Jakarta
Lobby 2 The Acacia Hotel Jakarta

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The Acacia Jakarta Rates per Night

Looking for the best The Acacia Jakarta hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! The Acacia Jakarta room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

The Acacia Jakarta Location & Address

The Acacia Jakarta is located at Jalan Kramat Raya No.81, Senen, Kramat, Jakarta, Indonesia, 10450. It's situated in the Jakarta Pusat area of Indonesia, known for its vibrant atmosphere and cultural attractions. The hotel is approximately 5 km from the city center.

How to go to The Acacia Jakarta from Airport

Arriving at Soekarno-Hatta International Airport (CGK) and wondering about the best way to get to The Acacia Jakarta? Don't worry, we've got you covered! Here are a few options for your hotel transfer from the airport to hotel.
  • Taxi (most direct):

    A taxi is the most straightforward option. You can find official airport taxis readily available outside the arrival terminals. The journey to The Acacia Jakarta typically takes around 45 minutes to an hour, depending on traffic.
  • Ride Hailing (convenient):

    Ride hailing services are easily accessible at the airport. Simply book a ride through the app, and a driver will pick you up at the designated area. This can be a convenient option, especially if you're familiar with using ride hailing services.
  • Airport Bus (most affordable):

    The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Gambir Station, which is relatively close to The Acacia Jakarta. From Gambir Station, you can take a taxi or ride hailing service to the hotel.
  • Private Airport Transfer (pre-booked):

    For a hassle-free experience, consider booking a private airport transfer in advance. This ensures a driver will be waiting for you upon arrival, ready to take you directly to the hotel.
Tips: For the most convenient route, especially if you have a lot of luggage, a taxi or ride hailing service is recommended. If you're on a budget, the DAMRI airport bus is a good alternative, but be prepared for a slightly longer journey.

The Acacia Jakarta Reviews & Summary

Looking for all about hotel The Acacia Jakarta? Want to know what other travellers think? This hotel consistently receives positive hotel reviews, making it a popular choice for visitors to Jakarta Pusat. Guests love the hotel's central location, which provides easy access to many of Jakarta's attractions. The friendly and helpful staff are also frequently praised. A standout feature is the hotel's rooftop pool, offering stunning city views. Here's a short review to encourage bookings: "The Acacia Jakarta was a fantastic choice! The location was perfect, the staff were incredibly friendly, and the rooftop pool was a real highlight. I would definitely stay here again."

The Acacia Jakarta Room Types Available

Choosing the right hotel room type can make all the difference to your stay. The Acacia Jakarta offers a variety of categories of hotel rooms to suit different needs and preferences. Let's explore the different hotel bedroom types available.
  • Superior Room:

    These rooms offer comfortable accommodation with standard amenities. They are available in both smoking and non-smoking options.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, the Deluxe Rooms offer extra space and enhanced amenities. Some rooms may feature bathtubs.
  • Executive Room:

    Ideal for business travellers, the Executive Rooms provide a dedicated workspace and access to the Executive Lounge.
  • Suite:

    For the ultimate in luxury, the Suites offer separate living and sleeping areas, as well as premium amenities.
  • Family Room:

    Designed for families, these rooms offer ample space and may include multiple beds or connecting rooms.
Please note that The Acacia Jakarta is not a pet-friendly hotel.

Hotel Facilities in The Acacia Jakarta

When choosing a hotel, the hotel facilities available can greatly enhance your stay. The Acacia Jakarta boasts a range of hotel amenities designed to cater to both adults and children.
  • Swimming Pool:

    Take a refreshing dip in the hotel's outdoor swimming pool. Operating hours are from 7:00 AM to 7:00 PM.
  • Fitness Centre:

    Stay active during your stay at the well-equipped fitness centre. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Extra fees apply.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
  • Business Centre:

    Stay connected and productive at the hotel's business centre.
  • Restaurant:

    Enjoy a variety of culinary delights at the hotel's restaurant.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in The Acacia Jakarta

Looking for a delicious meal without leaving the hotel? The Acacia Jakarta offers several dining options, including a hotel buffet and a hotel restaurant. Whether you're craving local Indonesian cuisine or international fare, you'll find something to satisfy your appetite.
  • The Acacia Restaurant:

    This restaurant serves a variety of international and Indonesian dishes. Open for breakfast, lunch, and dinner.
  • Poolside Cafe:

    Enjoy light snacks and refreshing beverages at the poolside cafe.
  • Buffet Breakfast:

    Start your day with a hearty buffet breakfast featuring a wide selection of hot and cold items. Price: Approximately SGD 25 per person.
The Acacia Restaurant is known for its signature dish, Nasi Goreng Acacia, a flavorful fried rice dish with a special blend of spices.

The Acacia Jakarta Airport pickups and How to Book

Need a convenient hotel to airport transfer? The Acacia Jakarta offers hotels with airport shuttle services to make your arrival and departure as smooth as possible. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. Provide your flight details, including your arrival time and flight number. The hotel staff will arrange for a driver to meet you at the airport and take you directly to the hotel.

Nearby MRT Station & Bus Stops

Exploring Jakarta is easy with the convenient public transportation options available near The Acacia Jakarta. Several MRT nearby and nearby bus station provide easy access to various parts of the city.
  • MRT Bundaran HI Station:

    Located approximately 3 km from the hotel.
  • TransJakarta Bus Stop Sarinah:

    Located approximately 1 km from the hotel.
To use the MRT and TransJakarta bus services, you'll need a JakLingko card, which can be purchased and topped up at most MRT stations and bus stops. The card costs around IDR 40,000 (approximately SGD 4).

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Jakarta Pusat offers a variety of nearby places to go that are perfect for kids and adults alike. Here are a few nearby sightseeing places to consider:
  • Dunia Fantasi (Dufan):

    A popular amusement park with thrilling rides and attractions. Located approximately 10 km from the hotel. Entry price: Approximately SGD 35 per person.
  • Sea World Ancol:

    Discover fascinating marine life at this aquarium. Located approximately 11 km from the hotel. Entry price: Approximately SGD 28 per person.
  • Jakarta Aquarium & Safari:

    Explore diverse aquatic and terrestrial ecosystems. Located in Neo Soho Mall, approximately 7 km from the hotel. Entry price: Approximately SGD 22 per person.
  • National Museum of Indonesia:

    Learn about Indonesian history and culture at this museum. Located approximately 4 km from the hotel. Entry price: Approximately SGD 5 per person.
  • Taman Mini Indonesia Indah (TMII):

    A cultural park showcasing the diversity of Indonesia's provinces. Located approximately 25 km from the hotel. Entry price: Approximately SGD 10 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near The Acacia Jakarta (Jakarta Pusat)

Craving some delicious nearby dining options? Jakarta Pusat offers a wide array of local food and international cuisine to satisfy any palate. Here are a few food eatiries near me to check out:

Cafes/Restaurants:

  • Starbucks Coffee:

    A well-known coffee chain offering a variety of coffee drinks, pastries, and snacks.
  • Pizza Hut:

    A popular pizza restaurant serving a range of pizzas, pasta dishes, and appetizers.
  • Haidilao Hot Pot:

    A famous hot pot restaurant known for its high-quality ingredients and excellent service.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, often served with egg, chicken, or shrimp.
  • Satay:

    Grilled skewers of marinated meat, served with peanut sauce.
  • Gado-Gado:

    A traditional Indonesian salad with vegetables, tofu, tempeh, and peanut sauce.
  • Ketoprak:

    A vegetarian dish with tofu, rice noodles, and peanut sauce.
  • Martabak:

    A sweet or savory pancake, often filled with chocolate, cheese, or meat.

Shopping places near The Acacia Jakarta (Jakarta Pusat)

Looking for some retail therapy? Jakarta Pusat offers a variety of nearby shopping destinations, from modern malls to traditional markets. Here are a few shops near me to explore:
  • Grand Indonesia:

    A large shopping mall with a wide selection of international and local brands.
  • Plaza Indonesia:

    A luxury shopping mall featuring high-end designer boutiques.
  • Pasar Baru:

    A historic market offering a variety of textiles, clothing, and souvenirs.

Other Places to Stay Near The Acacia Jakarta

If The Acacia Jakarta is fully booked or you're looking for alternative accommodations, here are a few other hotels nearby to consider:

Luxury/5–6 star hotels nearby:

  • Hotel Indonesia Kempinski Jakarta:

    A luxurious hotel with stunning city views and world-class amenities.
  • The Ritz-Carlton Jakarta, Mega Kuningan:

    An elegant hotel offering exceptional service and luxurious accommodations.
  • Mandarin Oriental Jakarta:

    A sophisticated hotel with a prime location and impeccable service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Holiday Inn Express Jakarta Wahid Hasyim:

    A comfortable and convenient hotel with a great location.
  • Ashley Hotel Jakarta:

    A stylish hotel with modern amenities and a rooftop pool.
  • Artotel Thamrin Jakarta:

    A trendy hotel with unique art-inspired decor.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Ibis Styles Jakarta Tanah Abang:

    A budget-friendly hotel with a convenient location near Tanah Abang Market.
  • Amaris Hotel Thamrin City:

    A simple and affordable hotel with essential amenities.
  • Pop! Hotel Pasar Baru Jakarta:

    A colourful and modern hotel with a focus on value.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning a trip to Jakarta Pusat? The Acacia Jakarta offers a comfortable and convenient base for exploring the city. With its central location, excellent facilities, and friendly service, it's a great choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals! Book your room booking through Traveloka for exclusive discounts and promotions. Start planning your Jakarta adventure now! book cheap hotels in Indonesia cheap hotels nearby

All facilities in The Acacia Hotel Jakarta

Bar, Cafe and Lounge The Acacia Hotel Jakarta
Bar, Cafe and Lounge
Functional Hall The Acacia Hotel Jakarta
Functional Hall
Lobby The Acacia Hotel Jakarta
Lobby
Accommodation Services The Acacia Hotel Jakarta
Accommodation Services
Exterior The Acacia Hotel Jakarta
Exterior

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage
  • Medical service
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Cafe
  • Gala dinner

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Smoking area

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

In-room Facilities

  • Cable TV
  • Desk
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Hair salon
  • Supermarket

Transportation

  • Airport transfer
  • Secure parking
  • Valet parking (surcharge)

Family-friendly Facilities

  • Children pool

Accessibilty

  • Accessibility equipment

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in The Acacia Hotel Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 14-4-2025 to 16-11-2025.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Acacia Hotel Jakarta
207
Number of floors in The Acacia Hotel Jakarta
7
Another facilities in The Acacia Hotel Jakarta
Bellhop, Concierge, Doorman, Front desk, 24-hour Receptionist

Frequently asked question in The Acacia Hotel Jakarta

What are available facilities at The Acacia Hotel Jakarta?
There are top facilites at The Acacia Hotel Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Acacia Hotel Jakarta?
The standard check-in time at The Acacia Hotel Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Acacia Hotel Jakarta provide breakfast?
Yes, The Acacia Hotel Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Acacia Hotel Jakarta
The Acacia Hotel Jakarta has a 4.0-star rating.
How many floors does The Acacia Hotel Jakarta have?
The Acacia Hotel Jakarta has 7.
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More Reviews from Other Guests in The Acacia Hotel Jakarta

Overall Ratings & Reviews The Acacia Hotel Jakarta

Traveloka (4,895)
Other sources (33)
8.3
Very Good
From 4,895 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.3

Location

8.6

Service and Facilites

8.3

People often mention about The Acacia Hotel Jakarta
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Distance to City Center (144)
Room Space (144)
Bedroom (143)
Staff Friendliness (136)
Bathroom (123)
Ambiance (121)
Accessibility (118)
Hotel Area (113)
Taste (108)
Surroundings (101)
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Traveler Reviews The Acacia Hotel Jakarta

Number of reviews per page
20
40
Customer reviews
M***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The hotel staff is very helpful and friendly, the food is delicious, the breakfast menu is varied and of course the taste is good... the room is clean and quite spacious, the price is affordable
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
The hotel was very nice, clean, comfortable. But it will great if the staff more smile and friendly. Thank you
+3
1 people find it helpful
R***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
The location is strategic, an older hotel but has been upgraded. The food is standard but quite tasty. The swimming pool was closed when I stayed there.
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Aca
icon-origin-TRAVELOKA
5.6
/10
Reviewed 1 week(s) ago
Room 634 wasn't clean, with cockroaches and a cold AC. I complained, but they just looked around and didn't offer a solution.
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L***y
icon-Business
Business
icon-origin-TRAVELOKA
7.4
/10
Reviewed 2 week(s) ago
The AC is not cold, there are lots of ants in the room,
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Herry S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Easy access to city center and transportation
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1 people find it helpful
G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
Overall it's ok, but the AC is not cold enough in my opinion.
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for choosing The Acacia Jakarta and for reviewing our hotel. We appreciate your feedback and suggestions and will share them with our team to improve our services in the future. We are committed to providing a memorable experience for all our guests and we look forward to welcoming you back on your next visit to The Acacia Jakarta. Sincerely, Yurike Irvania Putri Marketing Communications The Acacia Jakarta
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E***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Please improve the cooling of the AC, because it's a bit hot for the room AC :( overall it's good!
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3 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for choosing The Acacia Hotel Jakarta and for giving us your valuable review. We will share your valuable comments and suggestions with our team to help us improve in the future. We will do our best to provide you with a memorable experience. We sincerely hope to welcome you back to The Acacia Hotel Jakarta again. Thank you! My name is Yuri Klebaniaputri, Marketing Communications Officer, The Acacia Hotel Jakarta.
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BarCa l. C.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
I found my card that I dropped but they didn't say they found it, so I had to pay a fine. It's disappointing.
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2 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for your feedback. We sincerely apologize for the inconvenience. We would like to inform you that once you have received your room card, you are responsible for all charges. If the card is lost, anyone can find it and the reissuance fee will be as per the hotel's terms and conditions. We hope this clarification helps to clarify things and we remain committed to providing the best service to all our guests. Best regards, The Acacia Hotel Jakarta
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N***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff service is very friendly, the rooms are clean and spacious, close to the city center, close to the bus stop
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2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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G***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and helpful.
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Satria W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
nice, comfortable, clean, very friendly
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2 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for choosing The Acacia Jakarta and for leaving such a positive review of our hotel. We are delighted that you were satisfied with your recent stay and that our services and facilities met your expectations. We sincerely appreciate your positive feedback and will share it with our entire team to inspire and motivate us to continue to provide the best service. We are committed to providing a memorable stay experience for all our guests and we look forward to welcoming you back on your next visit to The Acacia Jakarta. Sincerely, Yurike Irvania Putri, Marketing Communications, The Acacia Jakarta
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Melati
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Fast check-in and checkout, just as needed when you're time is tight 👌🏾 Really great location, many options around for food and entertainment 🥳
Find this review helpful?
Accommodation's Reply
13 Oct 2025
Dear valued guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our service and facilities met your expectations. Your positive feedback is truly appreciated and will be shared with our team to continue to inspire and motivate them to deliver exceptional service. We are committed to providing our guests with a memorable experience. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Warm regards, Yurike Irvania Putri Marketing Communication The Acacia Jakarta
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good, clean, highly recommended to stay at the Acacia Hotel
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2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Putri S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 4 week(s) ago
The receptionist was very unfriendly. They left items behind, were not responsive, and gave guests an unfriendly attitude.
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your review of our hotel. Your comments and feedback are highly appreciated and will be shared with our team for further improvements in the future. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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D***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 4 week(s) ago
Unfriendly hotel staff, hot AC, swimming pool under repair, no compensation when wanting to change rooms because the AC was hot (had to downgrade), elevator smells of cigarettes, hotel full of cobwebs, stubborn technicians who were told the AC was hot still didn't believe it, old & broken TV with lots of ants, slow wifi, bad room view, asked for a top floor but was given a lower floor, dark room with dead lights, dirty stained door, shower doesn't heat up, slow water flow, cheap amenities like at Oyo, yellow bedsheets, food is not tasty, strange taste, nothing good, worst experience staying in a hotel I've ever had
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3 people find it helpful
Accommodation's Reply
10 Oct 2025
Thank you for taking the time to share your review of your stay. We apologize for any inconvenience you experienced during your stay at our hotel. We always strive to provide the best service according to 4-star hotel standards, and your feedback is taken seriously by management for further improvements. Please note that any room requests, such as floor plan and view, are subject to availability upon check-in. For the best view, we recommend the Suite Room, which is designed with more exclusive amenities and views. Regarding the AC issue, our technical team has followed up and ensured that repairs have been carried out according to procedure. We also continue to improve cleanliness, facilities, and food quality to ensure a better guest experience for the next time. We deeply regret that your experience did not meet your expectations and look forward to welcoming you back with even better service in the future. Sincerely, The Acacia Jakarta Management
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Worth it with the affordable price
1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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b***s
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8.5
/10
Reviewed 4 week(s) ago
Good service... Because renovations are still underway, it's a little uncomfortable.
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2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Dini W.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Good hotel, affordable price, stayed in a twin room, the room was spacious, the bed was comfortable, and there were 2 comfortable pillows per bed, good Wi-Fi and AC, the bathroom was spacious with a hot shower, and it was quite clean.
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Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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kania m.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
So far so good. The room is really big, all the facilities work well, although a bit old, it's clean.
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3 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Exterior 4 The Acacia Hotel Jakarta

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Overall Ratings & Reviews The Acacia Hotel Jakarta

Traveloka (4,895)
Other sources (33)
8.3
Very Good
From 4,895 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.3

Location

8.6

Service and Facilites

8.3

People often mention about The Acacia Hotel Jakarta
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Distance to City Center (144)
Room Space (144)
Bedroom (143)
Staff Friendliness (136)
Bathroom (123)
Ambiance (121)
Accessibility (118)
Hotel Area (113)
Taste (108)
Surroundings (101)
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Traveler Reviews The Acacia Hotel Jakarta

Number of reviews per page
20
40
Customer reviews
M***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The hotel staff is very helpful and friendly, the food is delicious, the breakfast menu is varied and of course the taste is good... the room is clean and quite spacious, the price is affordable
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
The hotel was very nice, clean, comfortable. But it will great if the staff more smile and friendly. Thank you
+3
1 people find it helpful
R***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
The location is strategic, an older hotel but has been upgraded. The food is standard but quite tasty. The swimming pool was closed when I stayed there.
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Aca
icon-origin-TRAVELOKA
5.6
/10
Reviewed 1 week(s) ago
Room 634 wasn't clean, with cockroaches and a cold AC. I complained, but they just looked around and didn't offer a solution.
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L***y
icon-Business
Business
icon-origin-TRAVELOKA
7.4
/10
Reviewed 2 week(s) ago
The AC is not cold, there are lots of ants in the room,
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Herry S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Easy access to city center and transportation
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1 people find it helpful
G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
Overall it's ok, but the AC is not cold enough in my opinion.
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for choosing The Acacia Jakarta and for reviewing our hotel. We appreciate your feedback and suggestions and will share them with our team to improve our services in the future. We are committed to providing a memorable experience for all our guests and we look forward to welcoming you back on your next visit to The Acacia Jakarta. Sincerely, Yurike Irvania Putri Marketing Communications The Acacia Jakarta
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E***e
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Staycation
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9.4
/10
Reviewed 2 week(s) ago
Please improve the cooling of the AC, because it's a bit hot for the room AC :( overall it's good!
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3 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for choosing The Acacia Hotel Jakarta and for giving us your valuable review. We will share your valuable comments and suggestions with our team to help us improve in the future. We will do our best to provide you with a memorable experience. We sincerely hope to welcome you back to The Acacia Hotel Jakarta again. Thank you! My name is Yuri Klebaniaputri, Marketing Communications Officer, The Acacia Hotel Jakarta.
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BarCa l. C.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
I found my card that I dropped but they didn't say they found it, so I had to pay a fine. It's disappointing.
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2 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for your feedback. We sincerely apologize for the inconvenience. We would like to inform you that once you have received your room card, you are responsible for all charges. If the card is lost, anyone can find it and the reissuance fee will be as per the hotel's terms and conditions. We hope this clarification helps to clarify things and we remain committed to providing the best service to all our guests. Best regards, The Acacia Hotel Jakarta
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N***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff service is very friendly, the rooms are clean and spacious, close to the city center, close to the bus stop
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2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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G***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and helpful.
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Satria W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
nice, comfortable, clean, very friendly
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2 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for choosing The Acacia Jakarta and for leaving such a positive review of our hotel. We are delighted that you were satisfied with your recent stay and that our services and facilities met your expectations. We sincerely appreciate your positive feedback and will share it with our entire team to inspire and motivate us to continue to provide the best service. We are committed to providing a memorable stay experience for all our guests and we look forward to welcoming you back on your next visit to The Acacia Jakarta. Sincerely, Yurike Irvania Putri, Marketing Communications, The Acacia Jakarta
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Melati
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8.8
/10
Reviewed 3 week(s) ago
Fast check-in and checkout, just as needed when you're time is tight 👌🏾 Really great location, many options around for food and entertainment 🥳
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Accommodation's Reply
13 Oct 2025
Dear valued guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our service and facilities met your expectations. Your positive feedback is truly appreciated and will be shared with our team to continue to inspire and motivate them to deliver exceptional service. We are committed to providing our guests with a memorable experience. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Warm regards, Yurike Irvania Putri Marketing Communication The Acacia Jakarta
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good, clean, highly recommended to stay at the Acacia Hotel
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2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Putri S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 4 week(s) ago
The receptionist was very unfriendly. They left items behind, were not responsive, and gave guests an unfriendly attitude.
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your review of our hotel. Your comments and feedback are highly appreciated and will be shared with our team for further improvements in the future. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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D***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 4 week(s) ago
Unfriendly hotel staff, hot AC, swimming pool under repair, no compensation when wanting to change rooms because the AC was hot (had to downgrade), elevator smells of cigarettes, hotel full of cobwebs, stubborn technicians who were told the AC was hot still didn't believe it, old & broken TV with lots of ants, slow wifi, bad room view, asked for a top floor but was given a lower floor, dark room with dead lights, dirty stained door, shower doesn't heat up, slow water flow, cheap amenities like at Oyo, yellow bedsheets, food is not tasty, strange taste, nothing good, worst experience staying in a hotel I've ever had
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3 people find it helpful
Accommodation's Reply
10 Oct 2025
Thank you for taking the time to share your review of your stay. We apologize for any inconvenience you experienced during your stay at our hotel. We always strive to provide the best service according to 4-star hotel standards, and your feedback is taken seriously by management for further improvements. Please note that any room requests, such as floor plan and view, are subject to availability upon check-in. For the best view, we recommend the Suite Room, which is designed with more exclusive amenities and views. Regarding the AC issue, our technical team has followed up and ensured that repairs have been carried out according to procedure. We also continue to improve cleanliness, facilities, and food quality to ensure a better guest experience for the next time. We deeply regret that your experience did not meet your expectations and look forward to welcoming you back with even better service in the future. Sincerely, The Acacia Jakarta Management
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Worth it with the affordable price
1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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b***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Good service... Because renovations are still underway, it's a little uncomfortable.
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2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Dini W.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Good hotel, affordable price, stayed in a twin room, the room was spacious, the bed was comfortable, and there were 2 comfortable pillows per bed, good Wi-Fi and AC, the bathroom was spacious with a hot shower, and it was quite clean.
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Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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kania m.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
So far so good. The room is really big, all the facilities work well, although a bit old, it's clean.
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3 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with the entire team to continue to inspire and motivate us in providing the best service. We are committed to providing a memorable stay for every guest. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Number of reviews per page
20
40