The Westin Jakarta

Hotels
9.0
/10
Very Good
1,575 reviews

What Guests Say About Their Stay

Bedroom (33)
Hotel Area (32)
Taste (32)
Staff Friendliness (31)
A***i
8.5
/ 10
Amazing experience, great room, awesome breakfast, love the ambiance, best!
B***o
10.0
/ 10
Just had the most refreshing long weekend at The Westin—the facilities were top-notch! Loved the exclusive club access, relaxing jacuzzi session, and honestly, the breakfast spread was next level. Exactly what I needed to recharge!
h***n
9.7
/ 10
The staff is very friendly. The room is very clean and comfortable bedding. The breakfast is also nice. I got compliments for my birthday stay, Karen and team decorated the mirror and the towel, and I also got the mini cake 🎂. Thank you. Will stay again next time.
D***a
10.0
/ 10
We had a wonderful stay at The Westin! The room was clean, comfortable, and well-maintained. We especially enjoyed the breakfast spread—plenty of delicious options to start the day. The staff were all very friendly and helpful, making our experience even better. We were also celebrating my partner's birthday, and they went the extra mile to make it special. Overall, it was a great stay and we'd definitely come back again!
Yesisca
10.0
/ 10
Staying here on early December this year, and it’s such a great hotel to stay. Good food, strategic location near the sport center. Ambiance/Facilities: warm vibe, very clean, super well thought amenities. Food: like the dessert! Staff Assistance: very polite, friendly, and informative. Highlights: great ambiance, nice Christmas vibe. Price: okay 😁 Location: in the middle of the city, easy to reach places.
In the Area
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Jl. H.R. Rasuna Said Kav.C-22 A, Setiabudi, Jakarta Selatan, Jakarta, Indonesia, 12940

Main Facilities

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This accommodation offers:
Indoor pool
Bar
Steam room
Laundry service
Parking
Restaurant
Luggage storage
Elevator
Garden
Staying at The Westin Jakarta is a good choice when you are visiting Rasuna Said. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around The Westin Jakarta

Jl. H.R. Rasuna Said Kav.C-22 A, Setiabudi, Jakarta Selatan, Jakarta, Indonesia, 12940
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The Westin Jakarta Rates per Night

Looking for the best The Westin Jakarta hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

The Westin Jakarta room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Check Traveloka regularly for updated rates per day and any available hotel promotion to secure the best hotel prices.

The Westin Jakarta Location & Address

The Westin Jakarta is located at Jl. H.R. Rasuna Said Kav.C-22 A, Setiabudi, Jakarta Selatan, Jakarta, Indonesia, 12940. It's situated in the Jakarta Selatan area of Indonesia, known for its upscale shopping and dining. The hotel address is Jl. H.R. Rasuna Said Kav. C-22A, Jakarta Selatan, Jakarta, Indonesia, 12940. The hotel is approximately 7 km from the city center.

How to go to The Westin Jakarta from Airport

Arriving at Soekarno-Hatta International Airport (CGK) and wondering about the best way to get to The Westin Jakarta? Here are a few options for your hotel transfer, weighing up speed, cost, and convenience.

  • Taxi (Most Direct):

    A taxi is the most straightforward option. You can find official airport taxis readily available outside the arrival terminals. The journey to The Westin Jakarta typically takes around 45-60 minutes, depending on traffic conditions.
  • Ride Hailing (Convenient):

    Ride hailing services are easily accessible at the airport. Simply book a ride through the app, and a driver will pick you up at the designated area. This option offers a balance of convenience and cost.
  • Airport Bus (Budget-Friendly):

    DAMRI buses operate from the airport to various points in Jakarta. You'll need to check the specific route that gets you closest to The Westin Jakarta and then potentially transfer to a taxi or Ride Hailing service for the final leg of the journey. This is the most affordable option but also the most time-consuming.
  • Airport Train (Potentially Fastest):

    The airport train connects Soekarno-Hatta International Airport to Sudirman Baru Station in central Jakarta. From there, you can take a taxi or Ride Hailing service to The Westin Jakarta. This can be the fastest option during peak traffic hours.

Tips:

For the most convenient route, especially if you have luggage, a taxi or Ride Hailing service is recommended. If you're on a budget and have plenty of time, consider the airport bus. During rush hour, the airport train to Sudirman Baru Station followed by a taxi or Ride Hailing service might be the quickest option.

The Westin Jakarta Reviews & Summary

Want to know all about hotel The Westin Jakarta before you book? This luxurious hotel consistently receives glowing hotel reviews, praised for its exceptional service, stunning views, and prime location in the heart of Jakarta Selatan. Guests rave about the comfortable rooms, delicious dining options, and the rejuvenating Heavenly Spa.

One standout feature is the hotel's rooftop swimming pool, offering panoramic city views. The Westin Jakarta is also directly connected to a high-end shopping mall, making it a shopper's paradise. Here's what one satisfied guest had to say: "The Westin Jakarta exceeded all my expectations! The staff were incredibly attentive, the room was spacious and beautifully decorated, and the location was perfect for exploring the city. I highly recommend this hotel!"

The Westin Jakarta Room Types Available

Choosing the right hotel room type can make all the difference to your stay. The Westin Jakarta offers a variety of categories of hotel rooms to suit every traveller's needs, from spacious suites to comfortable deluxe rooms. Each room is designed with modern amenities and stylish décor.

  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Available in smoking and non-smoking options. Most have bathtubs.
  • Grand Deluxe Room:

    Slightly larger than the Deluxe Rooms, these rooms offer enhanced city views and additional space to relax. Bathtubs and bidets are standard.
  • Westin Club Room:

    Guests staying in Westin Club Rooms enjoy access to the exclusive Westin Club Lounge, offering complimentary breakfast, evening cocktails, and hors d'oeuvres. Non-smoking only.
  • Junior Suite:

    These suites feature a separate living area and bedroom, providing ample space for relaxation and work. Bathtubs are included.
  • Executive Suite:

    Offering even more space and luxurious amenities, the Executive Suites are perfect for business travellers or families.
  • Presidential Suite:

    The ultimate in luxury, the Presidential Suite boasts stunning city views, a private dining area, and a dedicated butler service.

The Westin Jakarta is not a pet-friendly hotel. Please check with the hotel directly for any exceptions or nearby pet boarding options.

Hotel Facilities in The Westin Jakarta

The Westin Jakarta boasts a wide array of hotel facilities designed to enhance your stay. From a state-of-the-art fitness center to a relaxing spa, there's something for everyone to enjoy. These hotel amenities cater to both adults and children, ensuring a memorable experience for the whole family.

  • Heavenly Spa by Westin™:

    Indulge in a range of rejuvenating treatments and therapies. Open daily from 10:00 AM to 10:00 PM. Prices vary depending on the treatment.
  • WestinWORKOUT® Fitness Studio:

    Stay active with the latest exercise equipment and fitness classes. Open 24 hours.
  • Rooftop Swimming Pool:

    Take a dip in the stunning rooftop pool with panoramic city views. Open daily from 6:00 AM to 10:00 PM.
  • Kids Club:

    Keep the little ones entertained with a variety of activities and games. Open daily from 9:00 AM to 6:00 PM.
  • Business Center:

    Stay connected and productive with a range of business services. Open 24 hours.
  • Executive Lounge:

    Enjoy complimentary breakfast, evening cocktails, and hors d'oeuvres (for guests staying in Club rooms and suites).

Hotel Buffet or Restaurant/Cafe in The Westin Jakarta

The Westin Jakarta offers a diverse culinary experience with its array of restaurants and cafes. Whether you're craving a lavish hotel buffet or a quick coffee, there's something to satisfy every palate. Indulge in exquisite flavours and impeccable service at these dining destinations.

  • Seasonal Tastes:

    This all-day dining restaurant offers an extensive international buffet and à la carte menu. The hotel buffet features a wide selection of dishes, from Indonesian specialties to Western favourites. Price per person for the buffet is approximately SGD 60. Open for breakfast, lunch, and dinner.
  • Henshin:

    Experience Nikkei cuisine (a fusion of Peruvian and Japanese flavours) at this rooftop restaurant and bar. Signature dishes include the Henshin Roll and the Lomo Saltado. Open for dinner and drinks.
  • Daily Treats:

    This cafe offers a selection of pastries, sandwiches, salads, and beverages. Perfect for a quick bite or a casual meeting. Open daily from 7:00 AM to 10:00 PM.

The Westin Jakarta Airport pickups and How to Book

Looking for hotels with airport shuttle services? The Westin Jakarta offers a convenient hotel to airport transfer service to ensure a seamless arrival and departure experience. This service provides a hassle-free way to travel between Soekarno-Hatta International Airport (CGK) and the hotel.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. You will need to provide your flight details, including your arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport and transport you to the hotel in comfort. Please note that additional charges may apply for this service.

Nearby MRT Station & Bus Stops

Navigating Jakarta Selatan is easy with the convenient public transportation options available near The Westin Jakarta. Several MRT nearby stations and bus stops nearby provide easy access to various parts of the city. Whether you're heading to a business meeting or exploring the local attractions, these transport hubs offer a convenient way to get around.

  • MRT Bendungan Hilir Station:

    Approximately 2 km from the hotel.
  • MRT Setiabudi Astra Station:

    Approximately 2.5 km from the hotel.
  • Halte Busway Karet:

    Approximately 1 km from the hotel.

To use the MRT and TransJakarta bus services, you'll need a JakLingko card or other compatible electronic money cards (e-money). These cards can be purchased and topped up at MRT stations, bus stops, and convenience stores throughout the city.

Nearby Attractions for Family / Kid Friendly

Planning a family outing near The Westin Jakarta? Jakarta Selatan offers a variety of nearby activities and nearby sightseeing places that are perfect for kids and adults alike. From theme parks to cultural attractions, there's plenty to see and do in this vibrant city.

  • KidZania Jakarta:

    An interactive indoor theme park where children can role-play various professions. Located in Pacific Place Mall, approximately 3 km from the hotel. Entry price: Approximately SGD 25 per child.
  • Ragunan Zoo:

    Home to a diverse collection of animals from around the world. Located approximately 15 km from the hotel. Entry price: Approximately SGD 4 per person.
  • Museum Layang-Layang (Kite Museum):

    A unique museum showcasing the history and art of kites. Located approximately 8 km from the hotel. Entry price: Approximately SGD 3 per person.
  • Taman Mini Indonesia Indah (TMII):

    A cultural park showcasing the diversity of Indonesian culture. Located approximately 20 km from the hotel. Entry price: Approximately SGD 10 per person.
  • Dunia Fantasi (Dufan):

    An amusement park with thrilling rides and attractions. Located in Ancol Dreamland, approximately 25 km from the hotel. Entry price: Approximately SGD 30 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near The Westin Jakarta (Jakarta Selatan)

Craving a delicious meal near The Westin Jakarta? Jakarta Selatan boasts a vibrant culinary scene, with a wide array of nearby dining options to satisfy every taste. From trendy cafes and restaurants to authentic local food, you'll find plenty of food eatiries near me to choose from.

Cafes/Restaurants:

  • Common Grounds:

    A popular coffee shop serving specialty coffee and light meals.
  • Anomali Coffee:

    Another great option for coffee lovers, offering a wide selection of Indonesian coffee beans.
  • Union Brasserie, Bakery & Bar:

    A stylish restaurant serving modern European cuisine and delicious pastries.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a classic street food dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    Indonesian salad with peanut sauce dressing.
  • Ketoprak:

    Tofu, vegetables, and rice noodles in peanut sauce.
  • Martabak:

    Sweet or savory stuffed pancake.

Shopping places near The Westin Jakarta (Jakarta Selatan)

Looking for some retail therapy near The Westin Jakarta? Jakarta Selatan is a shopper's paradise, with a wide array of shops near me, from upscale malls to traditional markets. Whether you're looking for designer brands or local souvenirs, you'll find plenty of nearby shopping options to explore.

  • Kota Kasablanka Mall:

    A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
  • Lotte Shopping Avenue:

    A high-end shopping mall featuring luxury brands and designer boutiques.
  • Pasaraya Grande:

    A department store offering a wide range of products, from clothing to home goods.

Other Places to Stay Near The Westin Jakarta

If The Westin Jakarta is fully booked or you're looking for alternative accommodations, Jakarta Selatan offers a variety of other places to stay. From luxury hotels to budget-friendly options, you'll find the perfect hotel to suit your needs and budget. Here are some of the best hotel nearby options:

Luxury/5–6 Star Hotels Nearby:

  • The Ritz-Carlton Jakarta, Mega Kuningan:

    A luxurious hotel offering exceptional service and amenities.
  • JW Marriott Hotel Jakarta:

    A stylish hotel with a range of dining options and a relaxing spa.
  • Four Seasons Hotel Jakarta:

    An elegant hotel with stunning city views and impeccable service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Gran Melia Jakarta:

    A well-appointed hotel with a range of facilities and services.
  • DoubleTree by Hilton Jakarta - Diponegoro:

    A comfortable hotel with a convenient location.
  • Holiday Inn Express Jakarta Wahid Hasyim:

    A modern hotel offering comfortable accommodation at an affordable price.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Amaris Hotel Tebet:

    A budget-friendly hotel offering clean and comfortable accommodation.
  • Pop! Hotel Tebet Jakarta:

    A modern and stylish hotel with a convenient location.
  • Ibis Budget Jakarta Menteng:

    A simple and affordable hotel perfect for budget-conscious travellers.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to experience the luxury and convenience of The Westin Jakarta? With its prime location, exceptional service, and world-class amenities, this hotel is the perfect choice for your next trip to Jakarta Selatan. Don't miss out on the opportunity to create unforgettable memories in this vibrant city.

Check hotel availability and make your hotel reservations today through Traveloka! With a wide range of room options and competitive rates, Traveloka makes it easy to book cheap hotels in Indonesia. Plus, you can find cheap hotels nearby and take advantage of exclusive deals and promotions. Start planning your dream vacation now!

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All facilities in The Westin Jakarta

Others The Westin Jakarta
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Indoor pool
  • Spa
  • Garden
  • Sauna
  • Steam room

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Safety deposit box

General

  • Smoking area
  • Banquet
  • Parking
  • Ballroom

Business Facilities

  • Meeting rooms
  • Business center
  • Conference rooms
  • Computer station

Family-friendly Facilities

  • Toys
  • Children games

Food and Drinks

  • Bar
  • Breakfast

Connectivity

  • LAN Internet
  • Free WiFi

Nearby Facilities

  • Hair salon
  • ATM/Banking

Transportation

  • Valet parking (surcharge)

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Westin Jakarta

Important Note
  • Fee for buffet breakfast: approximately IDR 248000 for adults and IDR 124000 for children
  • Airport shuttle fee: IDR 490000 per room (one-way)
  • Covered valet parking fee: IDR 100000 per day
  • Rollaway bed fee: IDR 363000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 17

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Westin Jakarta
256
Number of floors in The Westin Jakarta
20
Another facilities in The Westin Jakarta
Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service

Frequently asked question in The Westin Jakarta

Is The Westin Jakarta parking free for hotel guests, and do you offer valet parking services?
Parking at The Westin Jakarta is not complimentary for hotel guests. We do, however, offer valet parking services for your convenience. For details on valet parking fees and availability, please contact the hotel directly upon arrival or inquire when making your reservation. We hope this clarifies our hotel parking options.
Does The Westin Jakarta offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at The Westin Jakarta. To clarify, The Westin Jakarta is a non-smoking hotel. Therefore, they do not offer hotel smoking rooms or designated smoking areas for guests.
Does The Westin Jakarta offer free hotel Wi-Fi for guests during their stay?
Yes, The Westin Jakarta provides complimentary hotel WiFi to all guests throughout their stay. Enjoy seamless connectivity during your visit, allowing you to stay connected with loved ones and easily access online services. This free hotel wifi is readily available in all areas of the hotel.
Where is the nearest MRT station or bus stops nearby The Westin Jakarta? What are the top visitor attractions near the hotel?
The nearest MRT station and bus stops are a short taxi ride from The Westin Jakarta; precise locations are best checked using a map app like Google Maps for the most up-to-date information on nearby mrt station and bus station near me. For visitor attractions near me, consider exploring the vibrant areas of Thamrin and Menteng, offering a mix of historical sites, shopping malls, and cultural experiences. Many things to do nearby are easily accessible.
Is The Westin Jakarta a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the specific pet policies of hotels like The Westin Jakarta. To find out if they are a pet friendly hotel, or to discover other animal friendly hotels in the area, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
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More Reviews from Other Guests in The Westin Jakarta

Overall Ratings & Reviews The Westin Jakarta

Traveloka (1,362)
Other sources (213)
8.9
Very Good
From 1,362 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

8.9

Location

9.1

Service and Facilites

9.1

People often mention about The Westin Jakarta
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Staff Friendliness (21)
Room Space (21)
Bedroom (21)
Bathroom (21)
Taste (21)
Hotel Area (20)
Variety (20)
Ambiance (18)
Soundproof (16)
Surroundings (14)
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Traveler Reviews The Westin Jakarta

Number of reviews per page
20
40
Customer reviews
S***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I Choose the Westin to celebrate my 11th married anniversary. The cake... Ohhhhh that was the most delicious and wonderful taste of chocolate . Unfortunately, I Couldn't try visit Henshin but it's ok I Will come again and again.. The ambience of the hotel was incredible, the room is magnificold. The service and hospitality was insane. The hotelier was very helpful and friendly I Will be back to celebrate any other celebration at Westin. Thank You Westin for the incredible experience...
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+4
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
Finding parking, going to the concierge, going to the reception to check in, and getting to the room was quite a hassle. I had to change elevators, transit on the 52nd floor, before I could get to my room. The bed was very soft, with super soft pillows too. The room and bathroom were super clean :) The breakfast was delicious, with enough variety, but the restaurant's design made it quite dizzying to walk around. Not a deal breaker though! But the open kitchen with not too many partitions gave the illusion of being more open and spacious.
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Amazing experience, great room, awesome breakfast, love the ambiance, best!
Find this review helpful?
B***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Just had the most refreshing long weekend at The Westin—the facilities were top-notch! Loved the exclusive club access, relaxing jacuzzi session, and honestly, the breakfast spread was next level. Exactly what I needed to recharge!
1 people find it helpful
A***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Great stay. Friendly staff members. Top service.
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h***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
The staff is very friendly. The room is very clean and comfortable bedding. The breakfast is also nice. I got compliments for my birthday stay, Karen and team decorated the mirror and the towel, and I also got the mini cake 🎂. Thank you. Will stay again next time.
1 people find it helpful
Deasy M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 24 week(s) ago
Overall, I was not satisfied with my stay at The Westin Jakarta. As a 5-star hotel, I had high expectations for exceptional service, but unfortunately, these were not met. In fact, I've received better service at newer establishments, despite The Westin's longstanding presence. Parking Signage Upon arrival, I found the parking signage to be inadequate. There were no clear directions to guide guests from the parking area to the hotel entrance. For instance, at Hotel Indonesia Kempinski, even though it's integrated with a mall, the signage is clear and helpful. Check-In Experience During check-in, I was assisted by a receptionist named Sherafina, who appeared more aloof than professional. When she inquired about my Marriott membership, I was searching my email for details, and my husband mentioned he had a membership. Her response was, "We need the membership under your name." A more courteous reply would have been appreciated, such as, "Thank you, Sir, for being a Marriott member. However, we require the membership to match the reservation name." It felt as though our booking through Traveloka for just one night influenced the level of service we received. Swimming Pool Area The atmosphere at the swimming pool was quite stuffy, with poor air circulation. To make matters worse, a child vomited, and the unpleasant odor lingered due to inadequate ventilation. In contrast, Pan Pacific's indoor pool has excellent air circulation, making for a more comfortable experience. Heavenly Spa Service I inquired about available slots at the Heavenly Spa and was told they were fully booked, which I understood. However, when I mentioned that my earlier call went unanswered, the staff replied, "Perhaps we were busy." Such a response lacked the professionalism expected from a spa in a 5-star hotel. It made me reconsider spending money on a massage there, fearing the quality of service I might receive.
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+5
6 people find it helpful
Abou M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
everything was great and thank you
1 people find it helpful
I***N
icon-Business
Business
icon-origin-TRAVELOKA
6.1
/10
Reviewed 27 week(s) ago
Westin Jakarta was a good hotel a few years ago, but it's now below a 4-star hotel quality. Most of the employees are not trained well and opened my room door by using their card without my permission. It was very surprising. Not only that, but also I did experience a delayed check-in. Even though the check-in time was 3 PM, I was able to check in at 4:18 PM because the staff said that they needed to check the room status. It was an entirely terrible experience. If you are looking for a 5-star hotel, go somewhere else.
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4 people find it helpful
Annisa Z. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Stay in for birthday trip. Staffs are very nice and thoughtful for the guest. Meals are nice, sauna is great, pools great. Will consider to do another staycation in westin
+2
2 people find it helpful
W***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Best five-star in Jakarta ever.
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Rana S. B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Perfect experience! Keep it up and great job!
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L***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The hotel, the food, the staffs all are wonderful. Me and my son really had a wonderful time there. Thank you for Mba Lusi from the Henshin restaurant (I love the food there) and the breakfast staffs for the great services. We will come back again for sure ❤️.
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Anastasia N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The staff was helpful, Westin always wonderful. We hope they can maintain the good service.
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Katrine A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
From the beginning of entering the hotel, checking in and out, all the staff are very friendly, asking for a photo is happy to help, asking for additional pillows and dental kits are quickly given. The hotel room is spacious, comfortable and clean and can be on the 60th floor wow the view of the city of tall buildings and can see the sunrise and sunset is really impressive. The food is also varied and delicious, the juice is real fruit, real honey, basically very high quality. Will definitely come back again.
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+5
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
We had a wonderful stay at The Westin! The room was clean, comfortable, and well-maintained. We especially enjoyed the breakfast spread—plenty of delicious options to start the day. The staff were all very friendly and helpful, making our experience even better. We were also celebrating my partner's birthday, and they went the extra mile to make it special. Overall, it was a great stay and we'd definitely come back again!
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2 people find it helpful
Yudhi R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
Best experience. First time staying at Westin, first time trying the Renewal Corner type. The Front Office staff are very friendly, especially the guy who served me at the Receptionist. The room is super comfortable.
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1 people find it helpful
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
Best view, luxury and comfortable hotel
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Teuku
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
Good good good good good good good good good good good good
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B***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 44 week(s) ago
1. The hotel staff is very friendly, 2. The view is great and it is also the second tallest building in Indonesia. 3. Very clean and tidy.
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Others 4 The Westin Jakarta

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Overall Ratings & Reviews The Westin Jakarta

Traveloka (1,362)
Other sources (213)
8.9
Very Good
From 1,362 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

8.9

Location

9.1

Service and Facilites

9.1

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Staff Friendliness (21)
Room Space (21)
Bedroom (21)
Bathroom (21)
Taste (21)
Hotel Area (20)
Variety (20)
Ambiance (18)
Soundproof (16)
Surroundings (14)
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Traveler Reviews The Westin Jakarta

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Customer reviews
S***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I Choose the Westin to celebrate my 11th married anniversary. The cake... Ohhhhh that was the most delicious and wonderful taste of chocolate . Unfortunately, I Couldn't try visit Henshin but it's ok I Will come again and again.. The ambience of the hotel was incredible, the room is magnificold. The service and hospitality was insane. The hotelier was very helpful and friendly I Will be back to celebrate any other celebration at Westin. Thank You Westin for the incredible experience...
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+4
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
Finding parking, going to the concierge, going to the reception to check in, and getting to the room was quite a hassle. I had to change elevators, transit on the 52nd floor, before I could get to my room. The bed was very soft, with super soft pillows too. The room and bathroom were super clean :) The breakfast was delicious, with enough variety, but the restaurant's design made it quite dizzying to walk around. Not a deal breaker though! But the open kitchen with not too many partitions gave the illusion of being more open and spacious.
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Amazing experience, great room, awesome breakfast, love the ambiance, best!
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B***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Just had the most refreshing long weekend at The Westin—the facilities were top-notch! Loved the exclusive club access, relaxing jacuzzi session, and honestly, the breakfast spread was next level. Exactly what I needed to recharge!
1 people find it helpful
A***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Great stay. Friendly staff members. Top service.
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h***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
The staff is very friendly. The room is very clean and comfortable bedding. The breakfast is also nice. I got compliments for my birthday stay, Karen and team decorated the mirror and the towel, and I also got the mini cake 🎂. Thank you. Will stay again next time.
1 people find it helpful
Deasy M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 24 week(s) ago
Overall, I was not satisfied with my stay at The Westin Jakarta. As a 5-star hotel, I had high expectations for exceptional service, but unfortunately, these were not met. In fact, I've received better service at newer establishments, despite The Westin's longstanding presence. Parking Signage Upon arrival, I found the parking signage to be inadequate. There were no clear directions to guide guests from the parking area to the hotel entrance. For instance, at Hotel Indonesia Kempinski, even though it's integrated with a mall, the signage is clear and helpful. Check-In Experience During check-in, I was assisted by a receptionist named Sherafina, who appeared more aloof than professional. When she inquired about my Marriott membership, I was searching my email for details, and my husband mentioned he had a membership. Her response was, "We need the membership under your name." A more courteous reply would have been appreciated, such as, "Thank you, Sir, for being a Marriott member. However, we require the membership to match the reservation name." It felt as though our booking through Traveloka for just one night influenced the level of service we received. Swimming Pool Area The atmosphere at the swimming pool was quite stuffy, with poor air circulation. To make matters worse, a child vomited, and the unpleasant odor lingered due to inadequate ventilation. In contrast, Pan Pacific's indoor pool has excellent air circulation, making for a more comfortable experience. Heavenly Spa Service I inquired about available slots at the Heavenly Spa and was told they were fully booked, which I understood. However, when I mentioned that my earlier call went unanswered, the staff replied, "Perhaps we were busy." Such a response lacked the professionalism expected from a spa in a 5-star hotel. It made me reconsider spending money on a massage there, fearing the quality of service I might receive.
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+5
6 people find it helpful
Abou M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
everything was great and thank you
1 people find it helpful
I***N
icon-Business
Business
icon-origin-TRAVELOKA
6.1
/10
Reviewed 27 week(s) ago
Westin Jakarta was a good hotel a few years ago, but it's now below a 4-star hotel quality. Most of the employees are not trained well and opened my room door by using their card without my permission. It was very surprising. Not only that, but also I did experience a delayed check-in. Even though the check-in time was 3 PM, I was able to check in at 4:18 PM because the staff said that they needed to check the room status. It was an entirely terrible experience. If you are looking for a 5-star hotel, go somewhere else.
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4 people find it helpful
Annisa Z. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Stay in for birthday trip. Staffs are very nice and thoughtful for the guest. Meals are nice, sauna is great, pools great. Will consider to do another staycation in westin
+2
2 people find it helpful
W***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Best five-star in Jakarta ever.
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Rana S. B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Perfect experience! Keep it up and great job!
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L***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The hotel, the food, the staffs all are wonderful. Me and my son really had a wonderful time there. Thank you for Mba Lusi from the Henshin restaurant (I love the food there) and the breakfast staffs for the great services. We will come back again for sure ❤️.
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Anastasia N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The staff was helpful, Westin always wonderful. We hope they can maintain the good service.
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Katrine A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
From the beginning of entering the hotel, checking in and out, all the staff are very friendly, asking for a photo is happy to help, asking for additional pillows and dental kits are quickly given. The hotel room is spacious, comfortable and clean and can be on the 60th floor wow the view of the city of tall buildings and can see the sunrise and sunset is really impressive. The food is also varied and delicious, the juice is real fruit, real honey, basically very high quality. Will definitely come back again.
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+5
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
We had a wonderful stay at The Westin! The room was clean, comfortable, and well-maintained. We especially enjoyed the breakfast spread—plenty of delicious options to start the day. The staff were all very friendly and helpful, making our experience even better. We were also celebrating my partner's birthday, and they went the extra mile to make it special. Overall, it was a great stay and we'd definitely come back again!
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2 people find it helpful
Yudhi R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
Best experience. First time staying at Westin, first time trying the Renewal Corner type. The Front Office staff are very friendly, especially the guy who served me at the Receptionist. The room is super comfortable.
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1 people find it helpful
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
Best view, luxury and comfortable hotel
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Teuku
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
Good good good good good good good good good good good good
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B***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 44 week(s) ago
1. The hotel staff is very friendly, 2. The view is great and it is also the second tallest building in Indonesia. 3. Very clean and tidy.
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