Wyndham Surabaya

Hotels
Preferred Partner Plus
All-star Accommodation
8.7
/10
Very Good
7,285 reviews

What Guests Say About Their Stay

Distance To City Center (218)
Room Space (212)
Bedroom (210)
Staff Friendliness (187)
A***a
10.0
/ 10
Nice for staycation, comfy room, good breakfast. The staff also kind and helpful, great experience during stay in Wyndham.
Andi P.
9.4
/ 10
2nd time visiting this hotel. What I like are: 1. Staff is kind, helpful, and supportive. 2. Location is best. 3. Good variety of food. 4. Smart TV available. Room for improvement: None that I remember ☺️
H***y
10.0
/ 10
The staff is friendly and helpful, the rooms are clean and comfortable even though they are not soundproof, the gym and swimming pool facilities are satisfactory, the food is always varied, delicious, and always refilled at any time.
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R***o
8.8
/ 10
My second stay here was very memorable and a great choice. The staff were very friendly, and the security was also very helpful. I'll try the food next time. Thank you, Wyndham Hotel.
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Guest
9.7
/ 10
My stay at Wyndham Surabaya on September 10, 2025, was very satisfying. The location is strategic, the rooms are spacious and clean, the staff is friendly, and the breakfast is varied and delicious. The complete amenities make the experience even more comfortable. I highly recommend a Wyndham stay if you're in Surabaya.
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In the Area
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Jalan Basuki Rahmat 67-73 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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This accommodation offers:
Outdoor pool
Bar
Steam room
Swimming pool
Laundry service
Fitness center
Restaurant
Luggage storage
Shopping center shuttle
Wheelchair accessible
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named Wyndham Surabaya City Centre Wyndham Surabaya is located in area / city Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Wyndham Surabaya

Jalan Basuki Rahmat 67-73 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Lobby Wyndham Surabaya
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Wyndham Surabaya Rates per Night

Wyndham Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Wyndham Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Wyndham Surabaya Location & Address

Wyndham Surabaya is located at Jalan Basuki Rahmat 67-73 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271. It's situated in the Surabaya area of Indonesia, known for its vibrant nightlife and street food. The hotel is approximately 4 km from the city center.

How to go to Wyndham Surabaya from Airport

Looking for the best way to get to Wyndham Surabaya from Juanda International Airport (SUB)? Here are a few options to consider for your hotel transfer. Whether you're after speed or affordability, there's a route for you.
  • Taxi (Most Direct):

    A taxi is the most straightforward option. You'll find taxi stands outside the arrival hall. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available in Surabaya. Simply book a ride through the app after you land. This can be a convenient option, especially if you have luggage.
  • Airport Bus (Most Affordable):

    The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Purabaya Bus Terminal, then take a local bus or taxi to the hotel. This option takes longer but is significantly cheaper.
  • Private Airport Transfer (Pre-booked Comfort):

    Pre-booking a private airport transfer ensures a hassle-free experience. A driver will meet you at the airport and take you directly to the hotel.
Tips: For the most convenient route, consider a ride hailing service or a taxi, especially if you have a lot of luggage. If you're on a budget, the airport bus is a good alternative, but be prepared for a longer journey.

Wyndham Surabaya Reviews & Summary

Planning a trip and wondering all about Wyndham Surabaya? This hotel consistently receives positive hotel reviews, making it a popular choice for travellers. Guests frequently praise its excellent service and comfortable accommodations. What makes Wyndham Surabaya stand out? Many guests love the hotel's central location, making it easy to explore the city. The rooftop pool and bar are also a major draw, offering stunning views of Surabaya. The spacious rooms and attentive staff are consistently mentioned as highlights. Here's a snippet from a recent review: "The Wyndham Surabaya exceeded my expectations! The staff were incredibly friendly and helpful, the room was spacious and well-appointed, and the rooftop pool was the perfect place to relax after a long day of sightseeing. I highly recommend this hotel!"

Wyndham Surabaya Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Wyndham Surabaya offers a variety of categories of hotel rooms to suit different needs and preferences. From cozy standard rooms to luxurious suites, there's something for everyone.
  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Available in smoking and non-smoking options. Most come with a shower, but some may have a bathtub.
  • Grand Deluxe Room:

    Slightly larger than the Deluxe Room, these rooms offer more space to relax. Expect city views and a choice of smoking or non-smoking rooms. Bathtubs are available in some rooms.
  • Executive Suite:

    These suites feature a separate living area and bedroom, providing ample space for work or relaxation. Enjoy panoramic city views. Non-smoking only.
  • Presidential Suite:

    The ultimate in luxury, the Presidential Suite offers unparalleled space and amenities. Expect stunning city views, a separate living area, dining area, and a luxurious bathroom with a bathtub and bidet. Non-smoking only.
  • Family Room:

    Designed for families, these rooms offer extra space and bedding configurations to comfortably accommodate children.
Wyndham Surabaya is not a pet-friendly hotel.

Hotel Facilities in Wyndham Surabaya

Looking for a hotel with top-notch hotel facilities? Wyndham Surabaya has you covered. From relaxing spa treatments to a fully equipped fitness center, there's plenty to keep you entertained and comfortable during your stay.
  • Swimming Pool:

    Take a dip in the hotel's outdoor swimming pool, open from 7:00 AM to 9:00 PM daily.
  • Fitness Center:

    Stay in shape at the hotel's fitness center, featuring modern equipment. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Prices vary depending on the treatment. Open from 10:00 AM to 10:00 PM.
  • Business Center:

    Stay connected with the hotel's business center, offering printing and fax services.
  • Kids' Club:

    Keep the little ones entertained at the Kids' Club, offering supervised activities and games. Open from 9:00 AM to 6:00 PM.
  • Restaurants and Bars:

    Enjoy a variety of dining options at the hotel's restaurants and bars. (See separate section for details).
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Wyndham Surabaya

Craving a delicious meal or a quick coffee? Wyndham Surabaya boasts several excellent dining options, including a hotel buffet and a charming hotel cafe. Whether you're in the mood for local Indonesian cuisine or international fare, you'll find something to satisfy your appetite.
  • Djumena Restaurant:

    This restaurant offers an extensive buffet breakfast, lunch, and dinner, featuring a variety of Indonesian and international dishes. Price per person: SGD 30 for breakfast, SGD 45 for lunch, and SGD 55 for dinner. Open from 6:00 AM to 10:00 PM.
  • Tanjung Lounge:

    Relax and unwind at the Tanjung Lounge, offering a selection of cocktails, wines, and light snacks. Open from 10:00 AM to 1:00 AM.
  • The Lobby Cafe:

    Grab a quick coffee, pastry, or sandwich at The Lobby Cafe. Open from 7:00 AM to 10:00 PM.
Djumena Restaurant is known for its signature dish, "Nasi Goreng Istimewa," a flavorful fried rice dish with seafood and spices.

Wyndham Surabaya Airport pickups and How to Book

Need a convenient hotels with airport shuttle? Wyndham Surabaya offers a hotel to airport transfer service for a hassle-free arrival and departure. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. You'll need to provide your flight details, including your arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and take you directly to the hotel.

Nearby MRT Station & Bus Stops

Navigating Surabaya using public transport is easy, with several MRT nearby and bus stops nearby Wyndham Surabaya. Here's a quick guide to the nearest options:
  • MRT Station:

    The nearest MRT station is the Gubeng Station, approximately 3 km from the hotel.
  • Bus Stops:

    Several bus stops are located along Jalan Pemuda, the main road near the hotel. Look for the "Halte Pemuda" bus stops.
To use the public transport system, you'll need a prepaid card called "e-money" or "Brizzi." These cards can be purchased and topped up at convenience stores and MRT stations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Surabaya offers a variety of nearby places to go, from thrilling theme parks to fascinating museums. Here are a few kid-friendly options near Wyndham Surabaya:
  • Surabaya Zoo (Kebun Binatang Surabaya):

    Get up close with a variety of animals at this popular zoo. Distance from hotel: 5 km. Entry price: SGD 5.
  • Suroboyo Carnival Park:

    Enjoy thrilling rides and games at this amusement park. Distance from hotel: 10 km. Entry price: SGD 15.
  • Museum Mpu Tantular:

    Discover the history and culture of East Java at this museum. Distance from hotel: 7 km. Entry price: SGD 2.
  • Ciputra Waterpark:

    Cool off at this water park featuring slides, pools, and other water attractions. Distance from hotel: 15 km. Entry price: SGD 20.
  • House of Sampoerna:

    Learn about the history of kretek cigarettes at this unique museum housed in a Dutch colonial building. Distance from hotel: 3 km. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Wyndham Surabaya (Surabaya)

Exploring the nearby dining scene around Wyndham Surabaya is a treat, with plenty of local food and nearby dining options to satisfy any craving. From trendy cafes to authentic street food, here's a taste of what Surabaya has to offer:

Cafes/Restaurants:

  • Excelso Coffee:

    A popular Indonesian coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Bon Ami Restaurant:

    A well-known restaurant serving Indonesian and international cuisine.
  • Kayanna Restaurant:

    Offers a wide range of Indonesian dishes with a modern twist.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, often served with egg, chicken, or seafood.
  • Satay:

    Grilled skewers of marinated meat, served with peanut sauce.
  • Soto Ayam:

    Chicken soup with noodles, vegetables, and spices.
  • Rawon:

    A rich beef soup with a dark, nutty flavor.
  • Tahu Tek Tek:

    Fried tofu and egg with peanut sauce and shrimp paste.

Shopping places near Wyndham Surabaya (Surabaya)

Looking for some retail therapy? There are several shops near me and nearby shopping destinations near Wyndham Surabaya. Whether you're after high-end fashion or local souvenirs, you'll find plenty of options to choose from.
  • Tunjungan Plaza:

    One of the largest and most popular malls in Surabaya, featuring a wide range of international and local brands.
  • Grand City Mall:

    Another large mall with a variety of shops, restaurants, and entertainment options.
  • Pasar Atom:

    A traditional market where you can find everything from clothing and electronics to food and souvenirs.

Other Places to Stay Near Wyndham Surabaya

Need an alternative to Wyndham Surabaya? Here are a few other hotels in Surabaya to consider, ranging from luxurious five-star properties to comfortable three-star options.

Luxury/5-Star Hotels Nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel offering exceptional service and amenities.
  • Hotel Majapahit Surabaya - MGallery:

    A historic hotel with elegant rooms and a charming atmosphere.
  • The Westin Surabaya:

    A modern hotel with stunning city views and a range of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Four Points by Sheraton Surabaya:

    A comfortable and convenient hotel with a range of amenities.
  • Swiss-Belinn Manyar Surabaya:

    A modern hotel with a rooftop pool and a central location.
  • Garden Palace Hotel Surabaya:

    A stylish hotel with a lush garden setting.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly hotel with clean and comfortable rooms.
  • Ibis Budget Surabaya Airport:

    A convenient option for travelers arriving or departing from Juanda International Airport.
  • Quest Hotel Surabaya:

    A modern hotel with a range of amenities and a central location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your Surabaya adventure? With its central location, excellent facilities, and comfortable accommodations, Wyndham Surabaya is a great choice for your stay. Don't miss out on the hotel availability and book your room today! Whether you're planning a business trip or a family vacation, Surabaya has something to offer everyone. Make your hotel reservations now and experience the vibrant culture and delicious cuisine of this Indonesian city. Book your stay through Traveloka for the best deals and a hassle-free experience. book cheap hotels in Indonesia cheap hotels nearby

All facilities in Wyndham Surabaya

Bar, Cafe and Lounge Wyndham Surabaya
Bar, Cafe and Lounge
Swimming Pool Wyndham Surabaya
Swimming Pool
Entertainment Facility Wyndham Surabaya
Entertainment Facility
Fitness Center Wyndham Surabaya
Fitness Center
Functional Hall Wyndham Surabaya
Functional Hall

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Fitness center
  • Hot tub
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room

General

  • AC
  • Ballroom
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast
  • Set menu dinner
  • Set menu lunch

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Transportation

  • Car rental
  • Shopping center shuttle
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Business Facilities

  • Business center
  • Meeting facilities

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Wyndham Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Wyndham Surabaya
292
Number of floors in Wyndham Surabaya
26
Another facilities in Wyndham Surabaya
Bathtub, Cable TV, Desk, In-room safe, Minibar

Frequently asked question in Wyndham Surabaya

What is normal check-in & check-out time at Wyndham Surabaya?
The standard check-in time at Wyndham Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Wyndham Surabaya provide breakfast?
Yes, Wyndham Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Wyndham Surabaya
Wyndham Surabaya has a 5.0-star rating.
How many floors does Wyndham Surabaya have?
Wyndham Surabaya has 26.
How many rooms are available at Wyndham Surabaya
Wyndham Surabaya has 292.
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More Reviews from Other Guests in Wyndham Surabaya

Overall Ratings & Reviews Wyndham Surabaya

Traveloka (7,167)
Other sources (118)
8.7
Very Good
From 7,167 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.5

Location

9.0

Service and Facilites

8.8

People often mention about Wyndham Surabaya
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Room Space (154)
Distance to City Center (152)
Bedroom (149)
Bathroom (137)
Staff Friendliness (136)
Ambiance (128)
Hotel Area (120)
Accessibility (108)
Family Friendly (102)
Taste (94)
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Traveler Reviews Wyndham Surabaya

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Customer reviews
W***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 hour(s) ago
Best stay at whyndam
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m***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very impressed with the hotel atmosphere
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Warm regards from Wyndham Hotel Surabaya... Thank you very much for taking the time to introduce yourself and share your experience. We are delighted to know that you enjoyed your stay here. On your next visit, we encourage you to capture your special moment with us. We have packages for romantic dinners, private gatherings, birthdays and weddings if you wish. You can also follow us on our social media channels to stay up-to-date with the latest news about Wyndham Hotel Surabaya, including Instagram, Facebook, YouTube Channel and TikTok (@w*****aya). We look forward to welcoming you back to Wyndham Hotel Surabaya. Best regards, Wyndham Hotel Surabaya
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Siti H. D. M.
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9.7
/10
Reviewed 1 week(s) ago
Friendly service and clean hotel
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Accommodation's Reply
27 Oct 2025
Dear Ms. Siti H. D., We would like to extend warm greetings from Wyndham Surabaya. Thank you very much for taking the time to share your stay experience with us. We are so glad you enjoyed your stay at Wyndham Surabaya. We were impressed by the excellent service provided by all our staff. We hope you will share this special moment with us on your next visit. We have packages for romantic dinners, small parties, birthday parties and weddings if you wish. You can follow Wyndham Surabaya for updates on our social media platforms such as Instagram, Facebook, YouTube and TickTalk (@w****ya). We look forward to welcoming you back to Wyndham Surabaya. Thank you, Wyndham Surabaya.
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M***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable hotel, we always stay here every time we go to SBY... The staff are very friendly, the location is also easy... Thanks Wyndham
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, We would like to extend our warmest greetings to Wyndham Surabaya. Thank you for taking the time to stay with us and share your experience. We are so glad you had a wonderful time. We hope you will enjoy this special time during your next visit. We hope you will receive the best service from all our staff, who will be more than happy to serve you especially during your stay. Wyndham Surabaya is conveniently located in the heart of Surabaya, with easy access to many popular tourist attractions. We offer romantic dinner, Alishan, birthday and wedding packages. You can follow Wyndham Surabaya on our social media channels including Instagram, Facebook, YouTube and TikTok (@w*********a). We look forward to welcoming you back to Wyndham Surabaya. Sincerely, Wyndham Surabaya
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J***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is clean and the staff is friendly. The swimming pool is not safe for children because the kiddie pool is poorly positioned and only has a rope barrier. The food is good but lacks variety. Overall, OK.
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Eymeninta G.
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9.7
/10
Reviewed 2 week(s) ago
The hotel staff was friendly, kind, and polite. It was my first time in Surabaya and I was able to stay in a comfortable place. The staff were quick to respond to any questions. Highly recommended for a stay... 🥰
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Accommodation's Reply
18 Oct 2025
Dear Ms. Eymeninta G., On behalf of Wyndham Surabaya, we would like to extend our warmest wishes to you. Thank you very much for taking the time to share your experience with us. We are delighted to hear that you were impressed by the warm service of all our staff. We hope you will enjoy your next visit. We have packages for romantic dinners, meetings, birthdays and weddings if you wish. You can follow us on our social media channels to stay up to date with the latest news about Wyndham Surabaya, including Instagram, Facebook, YouTube and TickTalk (@w********a). We look forward to welcoming you back to Wyndham Surabaya. Thank you, Wyndham Surabaya.
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Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Everything was satisfied, from check in to check out there was no flaw at all.
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest, Warm regards from Wyndham Surabaya. Thank you for taking the time to introduce yourself and share your experience with us. We are so pleased that you enjoyed your stay with us and we are so glad that you provided us with the best services and facilities. We hope that you will join us in celebrating special occasions on your next visit. We have packages for romantic dinners, important meetings, birthdays and weddings. You can follow us on our social media channels for the latest news about Wyndham Surabaya: Instagram, Facebook, YouTube and TikTok (@w*********ya). We look forward to welcoming you back to Wyndham Surabaya. Sincerely, Wyndham Surabaya
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M***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Every time we visit SBY, we always stay at the Wyndham. We're satisfied with the room, the facilities, and the breakfast. The location is good, quite strategic.
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest, We would like to extend our warmest greetings to Wyndham Surabaya. Thank you for taking the time to stay with us and share your experience. We are so glad you had a wonderful time at Wyndham Surabaya. Our hotel offers spacious and comfortable rooms, delicious buffet breakfast and a great location in the heart of Surabaya, making it easy to reach all your favorite attractions and tourist spots. For your next visit, join us to create a special occasion with us. We have packages for romantic dinners, meetings, birthdays and weddings. For the latest updates from Wyndham Surabaya, follow us on our social media channels: Instagram, Facebook, YouTube and TikTok (@*********ya). We look forward to welcoming you back to Wyndham Surabaya. Thank you, Wyndham Surabaya
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice for staycation, comfy room, good breakfast. The staff also kind and helpful, great experience during stay in Wyndham.
1 people find it helpful
T***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Favorite hotel, best service, strategic location.
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s***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 3 week(s) ago
Very satisfying, have been here many times
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Accommodation's Reply
13 Oct 2025
Dear Valued Guest, Warm greetings from Wyndham Surabaya. Thank you for taking the time to introduce yourself and share your experience with us. We are so glad you enjoyed your stay and hope you will share this special moment with us on your next visit. We have packages for romantic dinners, small meetings, birthday parties and weddings. You can follow Wyndham Surabaya on our social media platforms: Instagram, Facebook, YouTube and TikTok (@w****ya). We look forward to welcoming you back to Wyndham Surabaya. Best regards, Wyndham Surabaya
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Andi P.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
2nd time visiting this hotel. What I like are: 1. Staff is kind, helpful, and supportive. 2. Location is best. 3. Good variety of food. 4. Smart TV available. Room for improvement: None that I remember ☺️
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H***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is friendly and helpful, the rooms are clean and comfortable even though they are not soundproof, the gym and swimming pool facilities are satisfactory, the food is always varied, delicious, and always refilled at any time.
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Accommodation's Reply
09 Oct 2025
Dear Beloved Guest, Warm greetings from Wyndham Hotel Surabaya…. Thank you very much for taking the time to provide recommendations and share your experience, including the excellent service from our entire team during your stay, the clean room facilities, the fitness facilities that can help you maintain your health during your stay, and the best selection of dishes with a variety of your tastes. We are happy to hear that you enjoyed your stay with us, including the clean room facilities and the selection of dishes that suit your tastes. On your next visit, we recommend you try celebrating your special moments with us. We offer Romantic Dinner, Arisan, Birthday and Wedding packages. If you wish, you can visit our social media accounts on Instagram, Facebook, YouTube Channel and TikTok (@wyndhamsurabaya) for the latest information about Wyndham Surabaya. We look forward to welcoming you back to Wyndham Hotel Surabaya. Warm regards, Wyndham Hotel Surabaya
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A***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Overall it was very enjoyable but the breakfast food took a long time to be refilled when it ran out, plus the taste was a bit lacking.
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Accommodation's Reply
09 Oct 2025
Dear Beloved Guest, Warm greetings from Wyndham Hotel Surabaya…. Thank you very much for taking the time to provide a recommendation and share your experience. We are delighted to hear that you enjoyed your stay with us, including the selection of dishes that suited your taste. However, regarding your note about the late refill of the food during breakfast, the entire Wyndham Surabaya management apologizes for the inconvenience caused. We assure you that we will take appropriate action to resolve the issue and prevent similar incidents in the future. At Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. On your next visit, we recommend you try celebrating your special moment with us. We offer Romantic Dinner, Arisan, Birthday and Wedding packages. If you wish, you can visit our social media accounts on Instagram, Facebook, YouTube Channel and TikTok (@wy*********ya) for the latest information about Wyndham Surabaya. We look forward to welcoming you back to Wyndham Hotel Surabaya. Warm regards, Wyndham Hotel Surabaya
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Nick L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Always impressed with this hotel, and every time I go to Surabaya almost twice a month, I always go to Wyndham Surabaya, because with a 5-star hotel I can get a special rate, extraordinary for this hotel.
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Z***n
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8.8
/10
Reviewed 4 week(s) ago
Friendly staff Check-in was good Spacious rooms Improve cleanliness to stay competitive My suggestion: The breakfast menu is not very attractively presented, and the menu lacks variety. I think the taste is still lacking. Suggestion: During breakfast, the egg omelet should be served first to reduce the long queues, which can make it difficult to serve quickly. In the end, many impatient guests are disappointed and leave without the omelet. Thank you, hopefully this will be an evaluation for the sustainability of Hotel Whyndam.
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1 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very good service, good location
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A***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 4 week(s) ago
The room was great with a bathtub, and what I love is that the room is with carpet.
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S***i
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Staycation
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8.5
/10
Reviewed 5 week(s) ago
The hotel room is quite large. Comfortable for a staycation with loved ones. And convenient because it's close to Surabaya's trendy spots and shopping centers. Next time I visit Surabaya, I'll stay at Wyndham again.
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R***A
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9.4
/10
Reviewed 5 week(s) ago
A pleasant atmosphere during a staycation, a large and comfortable bed.
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Lobby 4 Wyndham Surabaya

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Overall Ratings & Reviews Wyndham Surabaya

Traveloka (7,167)
Other sources (118)
8.7
Very Good
From 7,167 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.5

Location

9.0

Service and Facilites

8.8

People often mention about Wyndham Surabaya
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Room Space (154)
Distance to City Center (152)
Bedroom (149)
Bathroom (137)
Staff Friendliness (136)
Ambiance (128)
Hotel Area (120)
Accessibility (108)
Family Friendly (102)
Taste (94)
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Traveler Reviews Wyndham Surabaya

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Customer reviews
W***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 hour(s) ago
Best stay at whyndam
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m***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very impressed with the hotel atmosphere
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Warm regards from Wyndham Hotel Surabaya... Thank you very much for taking the time to introduce yourself and share your experience. We are delighted to know that you enjoyed your stay here. On your next visit, we encourage you to capture your special moment with us. We have packages for romantic dinners, private gatherings, birthdays and weddings if you wish. You can also follow us on our social media channels to stay up-to-date with the latest news about Wyndham Hotel Surabaya, including Instagram, Facebook, YouTube Channel and TikTok (@w*****aya). We look forward to welcoming you back to Wyndham Hotel Surabaya. Best regards, Wyndham Hotel Surabaya
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Siti H. D. M.
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9.7
/10
Reviewed 1 week(s) ago
Friendly service and clean hotel
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Accommodation's Reply
27 Oct 2025
Dear Ms. Siti H. D., We would like to extend warm greetings from Wyndham Surabaya. Thank you very much for taking the time to share your stay experience with us. We are so glad you enjoyed your stay at Wyndham Surabaya. We were impressed by the excellent service provided by all our staff. We hope you will share this special moment with us on your next visit. We have packages for romantic dinners, small parties, birthday parties and weddings if you wish. You can follow Wyndham Surabaya for updates on our social media platforms such as Instagram, Facebook, YouTube and TickTalk (@w****ya). We look forward to welcoming you back to Wyndham Surabaya. Thank you, Wyndham Surabaya.
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M***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable hotel, we always stay here every time we go to SBY... The staff are very friendly, the location is also easy... Thanks Wyndham
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, We would like to extend our warmest greetings to Wyndham Surabaya. Thank you for taking the time to stay with us and share your experience. We are so glad you had a wonderful time. We hope you will enjoy this special time during your next visit. We hope you will receive the best service from all our staff, who will be more than happy to serve you especially during your stay. Wyndham Surabaya is conveniently located in the heart of Surabaya, with easy access to many popular tourist attractions. We offer romantic dinner, Alishan, birthday and wedding packages. You can follow Wyndham Surabaya on our social media channels including Instagram, Facebook, YouTube and TikTok (@w*********a). We look forward to welcoming you back to Wyndham Surabaya. Sincerely, Wyndham Surabaya
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J***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is clean and the staff is friendly. The swimming pool is not safe for children because the kiddie pool is poorly positioned and only has a rope barrier. The food is good but lacks variety. Overall, OK.
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Eymeninta G.
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9.7
/10
Reviewed 2 week(s) ago
The hotel staff was friendly, kind, and polite. It was my first time in Surabaya and I was able to stay in a comfortable place. The staff were quick to respond to any questions. Highly recommended for a stay... 🥰
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Accommodation's Reply
18 Oct 2025
Dear Ms. Eymeninta G., On behalf of Wyndham Surabaya, we would like to extend our warmest wishes to you. Thank you very much for taking the time to share your experience with us. We are delighted to hear that you were impressed by the warm service of all our staff. We hope you will enjoy your next visit. We have packages for romantic dinners, meetings, birthdays and weddings if you wish. You can follow us on our social media channels to stay up to date with the latest news about Wyndham Surabaya, including Instagram, Facebook, YouTube and TickTalk (@w********a). We look forward to welcoming you back to Wyndham Surabaya. Thank you, Wyndham Surabaya.
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Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Everything was satisfied, from check in to check out there was no flaw at all.
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest, Warm regards from Wyndham Surabaya. Thank you for taking the time to introduce yourself and share your experience with us. We are so pleased that you enjoyed your stay with us and we are so glad that you provided us with the best services and facilities. We hope that you will join us in celebrating special occasions on your next visit. We have packages for romantic dinners, important meetings, birthdays and weddings. You can follow us on our social media channels for the latest news about Wyndham Surabaya: Instagram, Facebook, YouTube and TikTok (@w*********ya). We look forward to welcoming you back to Wyndham Surabaya. Sincerely, Wyndham Surabaya
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M***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Every time we visit SBY, we always stay at the Wyndham. We're satisfied with the room, the facilities, and the breakfast. The location is good, quite strategic.
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest, We would like to extend our warmest greetings to Wyndham Surabaya. Thank you for taking the time to stay with us and share your experience. We are so glad you had a wonderful time at Wyndham Surabaya. Our hotel offers spacious and comfortable rooms, delicious buffet breakfast and a great location in the heart of Surabaya, making it easy to reach all your favorite attractions and tourist spots. For your next visit, join us to create a special occasion with us. We have packages for romantic dinners, meetings, birthdays and weddings. For the latest updates from Wyndham Surabaya, follow us on our social media channels: Instagram, Facebook, YouTube and TikTok (@*********ya). We look forward to welcoming you back to Wyndham Surabaya. Thank you, Wyndham Surabaya
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice for staycation, comfy room, good breakfast. The staff also kind and helpful, great experience during stay in Wyndham.
1 people find it helpful
T***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Favorite hotel, best service, strategic location.
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s***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 3 week(s) ago
Very satisfying, have been here many times
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Valued Guest, Warm greetings from Wyndham Surabaya. Thank you for taking the time to introduce yourself and share your experience with us. We are so glad you enjoyed your stay and hope you will share this special moment with us on your next visit. We have packages for romantic dinners, small meetings, birthday parties and weddings. You can follow Wyndham Surabaya on our social media platforms: Instagram, Facebook, YouTube and TikTok (@w****ya). We look forward to welcoming you back to Wyndham Surabaya. Best regards, Wyndham Surabaya
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Andi P.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
2nd time visiting this hotel. What I like are: 1. Staff is kind, helpful, and supportive. 2. Location is best. 3. Good variety of food. 4. Smart TV available. Room for improvement: None that I remember ☺️
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H***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is friendly and helpful, the rooms are clean and comfortable even though they are not soundproof, the gym and swimming pool facilities are satisfactory, the food is always varied, delicious, and always refilled at any time.
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Accommodation's Reply
09 Oct 2025
Dear Beloved Guest, Warm greetings from Wyndham Hotel Surabaya…. Thank you very much for taking the time to provide recommendations and share your experience, including the excellent service from our entire team during your stay, the clean room facilities, the fitness facilities that can help you maintain your health during your stay, and the best selection of dishes with a variety of your tastes. We are happy to hear that you enjoyed your stay with us, including the clean room facilities and the selection of dishes that suit your tastes. On your next visit, we recommend you try celebrating your special moments with us. We offer Romantic Dinner, Arisan, Birthday and Wedding packages. If you wish, you can visit our social media accounts on Instagram, Facebook, YouTube Channel and TikTok (@wyndhamsurabaya) for the latest information about Wyndham Surabaya. We look forward to welcoming you back to Wyndham Hotel Surabaya. Warm regards, Wyndham Hotel Surabaya
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A***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Overall it was very enjoyable but the breakfast food took a long time to be refilled when it ran out, plus the taste was a bit lacking.
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Accommodation's Reply
09 Oct 2025
Dear Beloved Guest, Warm greetings from Wyndham Hotel Surabaya…. Thank you very much for taking the time to provide a recommendation and share your experience. We are delighted to hear that you enjoyed your stay with us, including the selection of dishes that suited your taste. However, regarding your note about the late refill of the food during breakfast, the entire Wyndham Surabaya management apologizes for the inconvenience caused. We assure you that we will take appropriate action to resolve the issue and prevent similar incidents in the future. At Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. On your next visit, we recommend you try celebrating your special moment with us. We offer Romantic Dinner, Arisan, Birthday and Wedding packages. If you wish, you can visit our social media accounts on Instagram, Facebook, YouTube Channel and TikTok (@wy*********ya) for the latest information about Wyndham Surabaya. We look forward to welcoming you back to Wyndham Hotel Surabaya. Warm regards, Wyndham Hotel Surabaya
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Nick L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Always impressed with this hotel, and every time I go to Surabaya almost twice a month, I always go to Wyndham Surabaya, because with a 5-star hotel I can get a special rate, extraordinary for this hotel.
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Z***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Friendly staff Check-in was good Spacious rooms Improve cleanliness to stay competitive My suggestion: The breakfast menu is not very attractively presented, and the menu lacks variety. I think the taste is still lacking. Suggestion: During breakfast, the egg omelet should be served first to reduce the long queues, which can make it difficult to serve quickly. In the end, many impatient guests are disappointed and leave without the omelet. Thank you, hopefully this will be an evaluation for the sustainability of Hotel Whyndam.
Read More
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1 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very good service, good location
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The room was great with a bathtub, and what I love is that the room is with carpet.
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel room is quite large. Comfortable for a staycation with loved ones. And convenient because it's close to Surabaya's trendy spots and shopping centers. Next time I visit Surabaya, I'll stay at Wyndham again.
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R***A
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
A pleasant atmosphere during a staycation, a large and comfortable bed.
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Number of reviews per page
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40