Hotel Lux

I have never seen such bad conditions for a hotel before. It's scary like in horror movies and I recommend everyone not to use this hotel because what you see on the website does not exist in reality.

Fabulous location, helpful, friendly staff, spotlessly clean. I wouldn’t recommend the breakfast, whilst adequate there are far better places nearby for a more authentic experience.

Room was ok. Priced accordingly

Clean room friendly staff excellent location

When we first arrived at the hotel, we had requested a room with two beds. We were assigned a room in a different building, which was not far, and that was not an issue. However, when we entered the room, we discovered that the entrance door lock was broken. The door could be opened from the outside with a slight push, even when it was locked. We immediately notified the front desk. The receptionist came to check but was unable to fix the problem because the maintenance staff had already left. He promised that the issue would be fixed the next day. Since I was traveling with two small children, I was very concerned about our safety, especially because the room was not in the main hotel building but in a residential area. I was so worried that I had to place chairs behind the door, like in the movies, to feel safe. In addition, the heating in the room was not working. The room was extremely cold, especially since we were traveling in January. We reported this issue as well, but during the two nights we stayed there, no one came to fix it, and the room remained cold.

Michelangelo at front desk awesome and helpful.

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We arrived late at night and there was someone on reception so getting in was quick, checking in was easy and quick and we got to our room. We stayed in a family room and it was clean and tidy. Full size bathroom with towels and shower and hand wash. It’s what I would say a traditional Venetian hotel with marble steps and panelled walls. In the morning you can hear preparations for breakfast but it doesn’t last too long. The hotel is perfectly located for exploring. We would stay again.

We stayed in the second building, the room was very clean and had a lovely balcony which overlooked the canal and side street. Couldn’t fault the room. Overall good price for a lovely stay

Quaint little alley hotel close to food , boats and sites. Only downside is the 2 very steep staircases you have to climb after a long day of walking. Not very mobility issue friendly. If you have back issues etc pass. Decorated lovely, comfotable. The ahower situation is weird and left the floor flooded but the bath tub is wondrful for soaking. Quiet and safe area.

Area is good

Steep stairs, no elevator ,no help with luggage - even though I’m in my seventies

It was good not too luxurious but has all basic needs. It's so close to major attractions and food places.

The reception area was lovely. The problem was that the room was not in that building, but it is building around the corner. Walked up four flights of stairs, practically in the dark. Room was tiny. Would not go back. The only good thing was the location And proximity to Saint Mark Square.

Very close to transportation

NIL

Filters of the A/C were extremely dirty and the bathtub didn’t drain well; maintenance needs to improve; no water in the room

Nice , quiet , safe and good staff

Nice stay in a convenient spot.

Its very old, staff are like zombies - no service attitude, BUT its perfectly located! For Venice that is priceless.