Mercure Roma West

Breakfast was nice

They did not provide breakfast which they charged

Very good and best service.

Very outdated rooms. Worst bed we have ever slept on. Staff were very snotty. Key card quit working and they acted like it was a huge inconvenience to help us. Booked this hotel for the airport shuttle and they acted like it was going to be full but we were the only ones that went that morning. They just didn’t want to take us but did grudgingly.

Free airport transportation. The bus stop to the metro station was less than a 5 minute walk.

Very nice place!!

The hotel is ok, but the rooms are very old and outdated. The have free shuttle to the airport which is very good and convenient. Very far from downtown but close to airport.

Very modern and beautiful hotel. We booked it thinking it was closer to the airport for an early flight. It was more like 20 min via taxi but depending on time of day, the ride could be longer. Nice eighborhood to walk around and the dinner in the hotel restaurant was very nice. Nice bed and pillows with extras like robe and take home slippers.

Staffs are very friendly, room was clean.

Staffs are very friendly and room is clean. We also used shuttle services to airport.

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Staff were very helpful, rooms were ok, neighborhood was not great.

Hotel is very good and clean. Staff are nice and kind.The only problem is the location is very far from the city.

We stayed here for one night before our flight and found the room to be comfortable, with fully functioning air conditioning—a crucial amenity during the hot month of August. Our dining experience at the on-site restaurant was enhanced by complimentary welcome drinks and *suppli*, which added a thoughtful touch to the meal. The included breakfast offered a wide variety of options, including several suitable for vegetarians, making for a pleasant start to the day.

Staff is extremely nice. It’s too far from center of Rome.

Clean facilities, very helpful staff, breakfast buffet was great and delicious….highly enjoyed and recommendable

No AC work, mosquitos in room, dirty atmosphere, pet smell from entire room lobby, no bath accessory, night time no one answers. we all sick after staying 1 night to this hotel.

Great staff

General observations: 1) Very lazy of the management not to have the pool area updated - the pool that they recommend is €8-10 euros and 5-10 mins away. 2) The rooms are tired and in need of renovation - I’ve stayed in other Mercure hotels and this one needs an update. I would say it’s comfortable, but when you can see wallpaper lines - it’s time to strip the walls and go again. 3) Staff are friendly and helpful 4) I was worried about the Ukrainian residents, but they were very quiet and respectful.

The common areas were nice. We are regular travelers familiar with major city pricing such as NYC and Paris, etc, but the value ratio was tight here. Our rooms had a distinctive mildew smell from the A/C units. The person who checked us in gave us two rooms next to each other and both were adjoining rooms, but not to each other. The tub/shower pops when you stand in it. Some road noise. The breakfast was a great value at 12 euros pp for a good spread - go for it! The shuttle to the airport was expensive at 60 euros but less expensive than two taxis for our family of six which were $120. The shuttle must be reserved in advance via email or in person. FCO is a good 20 minutes away via shuttle or 15 mins via insane taxi without traffic.