Sophiearth Apartment

Great!

The room was perfect, the bed where so comfortable and I loved our suite had a fridge, a hot plate, and

Staff support was awful.

Clean, Cozy, Warm, Comfy.

The room was clean, the staff helpful and friendly,

Stayed 6 nights. They didn’t clean room nor toilet. No fresh towel. We had to ask them to clean toilet and fresh towels. We had to change garbage can in room and clean up ourselves each day. Room has no window. We stayed in three person room as a couple. No way it would fit 3. Room is extremely basic. But location is excellent. Close to trains, bus and tons of affordable good food and Sento nearby. It is more like a hostel and should not be advertised as a hotel.

Really nice area and close to everything! Staff was amazing and room was super comfortable!

genuinely this place is awful do not stay here. stay at bali an thats nearby and cheaper. bali an is wayyy cleaner, has great amenities, space, and most of all feels safer. this place was like a dungeon. i chose this place due to its proximity to shinjuku station but its not worth it. heed my warning. stay at the bali an hotel thats nearby. its like $80/night there vs this place being $100/ a night there was a cockroach in our room, the door was not properly fitted in the doorframe and there was legit a hole someone could peek into thats right across the bathroom in the room. it was just such an awful stay, the AC stank like mold and was dripping stinky water, the walls felt sticky, truly DO NOT STAY HERE the towels provided were dirty asf, the bed sheets felt gross, like it was honestly just so bad.

Our room didn't look like the one in the photo. We had two beds along the wall, each of which had two roll out beds underneath. When they were pulled out, it was hard to access the bathroom without stepping on one of the beds. It was fine because we were only in the room for sleeping and were out sightseeing otherwise, but would not be the most comfortable place to hang out in. Check in was fast and easy. Fairly close to 2 train stations on different lines, so that was pretty convenient. Was an ok price for Tokyo.

Sophiearth is ...only ideal if travelling on a budget, and being based in Shin-Okubo it's a convenient location to easily get to other places in Tokyo, like Shinjuku and Akihabara. The coin laundry works very well.

Good apartment like rooms.

I took a budget place because I wanted to spend most of the time out of the room. This place is very well located, in the center of Shinjuku. The rooms are little. The insulation is not what we are accustomed to in Europe or in the US. If there is noise outside, you will notice. Nonetheless, if you are aware of the condifions to begin with, you won't be disappointed. Personnally, it matches all the boxes I needed and I had a fun trip with my family.

I spected a lot more even being a cheap place, but it was really terrible

Great location, good price for somewhere in Shinjuku. It is not super pretty, but has everything you need. Shower was hot, bed was soft and comfortable. The room was non smoking but easily accessible smoking area is in the common area.

Nothing

Very helpful and friendly staff. The outside seating areas smelled of cigarettes and the room smelled of dryer sheets or something. They had a very nice laundry machine and commercial dryer, but it was outside and didn't have a combination lock. A little bit of a walk to the train station but not bad and lots happening in terms of interesting shops along the walk. Lots of nice restaurants and shops near the place too. It was listed as a room for two, with two beds but it looked like there were two more fold-out beds in the room if needed and bedded for four was in the room. Door locks were a combination. Wi-fi worked fine. Toilet, sink, and shower were all in separate rooms, which would be nice if you had a bunch of kids or something. 2 or 3 steps in the room to get up to the bath.

I ordered a 2 bedroom family apartment with city view and that is what the picture showed on line as well. When we arrived we were shown to a one room apartment with 6 twin beds and told our side was on the one side. I refused that. They came back with saying they could put us in 2 rooms but it was an apartment. I got the apartment due to having a child who wanted her own room. I was not about to stick my child in a room by herself in a new country. I am still waiting on my refund. It says no refund but considering the fact it was nothing like what was shown should be a reason to refund...bait and switch is not okay! This issue left us with nowhere to stay thankfully i found a place down the road and it was exactly as described and shown! Please dont advertise if its not the actual room and please refund my money already!!!

Liked it all, valve for money was happy with the room, shower pressure was great as well which is always a plus.

Shower was a bit mouldy. Walls were very thin. Could hear people outside our room all night and day.

Great and convenient location not far from three train/subway stations but no cleaning service in rooms during our five day stay. Had to ask for clean towels 3 times. Quiet neighbourhood except for people entering and exiting adjacent room at all hours. Overpriced for a two star hotel at best. Hallways are dirty and run down. Rooms were clean but in desperate need of renovation. Beds are squeaky and pillows less than flat. Lesson learned. Caveat emptor.