Swissôtel Wellness Resort Alatau Almaty

Hotels
8.4
/10
Very Good
31 reviews

What Guests Say About Their Stay

Henner
10.0
/ 10
Der Empfang war spitze, sofort war jemand für uns da. Alles lief Reibungslos. Im Restaurant möchten wir besonders das Engagement von Zhanna hervorheben, sie versteht es Menschen schon am morgen zu begeistern, außerdem spricht sie sehr gut Englisch und Tschechisch, was vor allem meine Frau verblüffte. Auch der Conciergeservice war sehr gut und Sabina eine sehr gute Hilfe.
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Juan
10.0
/ 10
One of the best hotels in Almaty, family friendly, excellent spa facilities, and staff that gives you personalized attention, despite the huge size of the hotel. Excellent food, amenities and astounding park surrounding the hotel. A true jewel.
Michael
10.0
/ 10
BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"
In the Area
See Map
Tausamaly 50A, Almaty Airport Transfer, Almaty Qalasy, Kazakhstan, A32BOF2

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Swissôtel Wellness Resort Alatau Almaty is located in area / city Almaty Airport Transfer. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Almaty Airport Transfer, Almaty Qalasy, Kazakhstan, A32BOF2
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Discover More About Swissôtel Wellness Resort Alatau Almaty

Location


Swissôtel Wellness Resort Alatau Almaty is located in area / city Almaty Airport Transfer.

About Swissôtel Wellness Resort Alatau Almaty

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Swissôtel Wellness Resort Alatau Almaty exclusively for you.

Swissôtel Wellness Resort Alatau Almaty is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Swissôtel Wellness Resort Alatau Almaty.

All facilities in Swissôtel Wellness Resort Alatau Almaty

Others Swissôtel Wellness Resort Alatau Almaty
Others

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Indoor pool
  • Turkish bath
  • Picnic area
  • Garden
  • Spa
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Tours
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Lockers
  • Smoking area
  • Banquet
  • Ballroom
  • Reception hall
  • Parking

Public Facilities

  • Others
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Safety deposit box

Business Facilities

  • Meeting facilities
  • Conference room
  • Conference center
  • Business center
  • Conference rooms

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Swissôtel Wellness Resort Alatau Almaty

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately KZT 17000 to 17000 for adults, and KZT 8500 to 17000 for children
  • Airport shuttle fee: KZT 15000 per vehicle (one-way)
  • Rollaway bed fee: KZT 12000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

The following facilities or services will be unavailable from September 29 2025 to April 30 2026 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from October 3 to March 31:
  • One of the swimming pools

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 12:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 12:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Swissôtel Wellness Resort Alatau Almaty
222
Another facilities in Swissôtel Wellness Resort Alatau Almaty
Romantic proposal packages, Outdoor pool, Indoor pool, Turkish bath, Picnic area

Frequently asked question in Swissôtel Wellness Resort Alatau Almaty

What are available facilities at Swissôtel Wellness Resort Alatau Almaty?
There are top facilites at Swissôtel Wellness Resort Alatau Almaty such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Swissôtel Wellness Resort Alatau Almaty?
The standard check-in time at Swissôtel Wellness Resort Alatau Almaty is starting from 15:00 - 12:00 while the latest check-out time is at Before 12:00
Does Swissôtel Wellness Resort Alatau Almaty provide breakfast?
Yes, Swissôtel Wellness Resort Alatau Almaty provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Swissôtel Wellness Resort Alatau Almaty
Swissôtel Wellness Resort Alatau Almaty has a 4.5-star rating.
How many rooms are available at Swissôtel Wellness Resort Alatau Almaty
Swissôtel Wellness Resort Alatau Almaty has 222.
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More Reviews from Other Guests in Swissôtel Wellness Resort Alatau Almaty

8.4
Very Good
From 31 reviews
Cleanliness

9.2

Room Comfort

8.2

Service and Facilites

8.0

Sort by
Most Relevant
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Traveler Reviews Swissôtel Wellness Resort Alatau Almaty

Number of reviews per page
20
40
Top reviews
nicolai
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

overall, probably the best hotel in Almaty. I’ve been staying there for three years now, the condition of the hotel has deteriorated. The things they do for certain guests is bothered to others. They have a beautiful fountain in front, it’s grand only when certain guests are present. Every year the quality is going down. But would still return. The swimming pool staff try to rush you out by the end of the day, Take away your robe, slippers etc while you are still there during working hours, very rude and unprofessional
Read More
sonia
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Great stuff , quite area
Gulsaya
icon-Leisure
Leisure
2.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

I recently stayed at Swissotel Almaty , traveling from California, I was planning to enjoy my trip relaxing and stress relief - getting away from city life . But once I arrived to Swissotel I was so shocked from amount of people there, while staying in line to check in I heard people complaining about their rooms. Then it was my turn - the room I booked was with Mountain View, they told me that the room actually doesn’t have a view, so they gave me standard room without refunding the difference on price . When I checked in , it was very tiny room I couldn’t cancel or get refund again , I thought at least I want to use the pool , but there was bunch of kids running so many people that they didn’t even had a space to sit or lay down so I came back to the room then they called me (receptionist) saying they will do compensation but I didn’t heard anything from them . Very disappointing experience
Read More
Fahad
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Very cool place
Michael
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"
Asel
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

great hotel!
Kevin Alexander
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests. The massage and spa facilities are excellent. The inclusive breakfast is excellent in both quality and the range of food offered Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time. On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday! Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know!
Read More
Baurzhan
10.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Suck an amazing place. Enjoyed food and spa
Mohammad
2.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND..
Jane
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 133 week(s) ago

Hotels.com verified review

Very good especially the pool food very poor
Alijon
icon-Business
Business
10.0
/10
Reviewed 184 week(s) ago

Hotels.com verified review

Beautiful garden
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

All staff are polite and friendly.
Anna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 205 week(s) ago

Expedia Group verified review

Клиентоориентированность
Nathalia
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Der Service ist erstklassig und das Essen von der Höchster Qualität
Henner
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Der Empfang war spitze, sofort war jemand für uns da. Alles lief Reibungslos. Im Restaurant möchten wir besonders das Engagement von Zhanna hervorheben, sie versteht es Menschen schon am morgen zu begeistern, außerdem spricht sie sehr gut Englisch und Tschechisch, was vor allem meine Frau verblüffte. Auch der Conciergeservice war sehr gut und Sabina eine sehr gute Hilfe.
Read More
Björn
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Great service. Perfect place. Nice spa.
SANGHAK
icon-Business
Business
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

좋았습니다. 시내랑은 좀 멀지만 환경이 좋습니다.
Juan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

One of the best hotels in Almaty, family friendly, excellent spa facilities, and staff that gives you personalized attention, despite the huge size of the hotel. Excellent food, amenities and astounding park surrounding the hotel. A true jewel.
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start.
Milagros
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Although new hotel it's not conveniently located. The spa is not really relaxing as water in pool and jacuzzi is warm close to cold in winter. But what was worse is the terrible customer service and attitude most of the personal has. They dont smile, everything you ask for is a problem and they cant even try to solve. Few people were helpful like the bell boys. Also they speak poor english but hardly understand it, other hotels in the city even speak in spanish to me... not here. Also i was wearing a speedo to swim and they said it was offensive while there were more people wearing similar speedos. Food wasnt great euther and theres nowhere else close to eat. Not a very fulfilling experience overall.
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Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Swissôtel Wellness Resort Alatau Almaty

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 31 reviews
Cleanliness

9.2

Room Comfort

8.2

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Swissôtel Wellness Resort Alatau Almaty

Number of reviews per page
20
40
Top reviews
nicolai
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

overall, probably the best hotel in Almaty. I’ve been staying there for three years now, the condition of the hotel has deteriorated. The things they do for certain guests is bothered to others. They have a beautiful fountain in front, it’s grand only when certain guests are present. Every year the quality is going down. But would still return. The swimming pool staff try to rush you out by the end of the day, Take away your robe, slippers etc while you are still there during working hours, very rude and unprofessional
Read More
sonia
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Great stuff , quite area
Gulsaya
icon-Leisure
Leisure
2.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

I recently stayed at Swissotel Almaty , traveling from California, I was planning to enjoy my trip relaxing and stress relief - getting away from city life . But once I arrived to Swissotel I was so shocked from amount of people there, while staying in line to check in I heard people complaining about their rooms. Then it was my turn - the room I booked was with Mountain View, they told me that the room actually doesn’t have a view, so they gave me standard room without refunding the difference on price . When I checked in , it was very tiny room I couldn’t cancel or get refund again , I thought at least I want to use the pool , but there was bunch of kids running so many people that they didn’t even had a space to sit or lay down so I came back to the room then they called me (receptionist) saying they will do compensation but I didn’t heard anything from them . Very disappointing experience
Read More
Fahad
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Very cool place
Michael
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"
Asel
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

great hotel!
Kevin Alexander
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests. The massage and spa facilities are excellent. The inclusive breakfast is excellent in both quality and the range of food offered Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time. On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday! Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know!
Read More
Baurzhan
10.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Suck an amazing place. Enjoyed food and spa
Mohammad
2.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND..
Jane
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 133 week(s) ago

Hotels.com verified review

Very good especially the pool food very poor
Alijon
icon-Business
Business
10.0
/10
Reviewed 184 week(s) ago

Hotels.com verified review

Beautiful garden
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

All staff are polite and friendly.
Anna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 205 week(s) ago

Expedia Group verified review

Клиентоориентированность
Nathalia
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Der Service ist erstklassig und das Essen von der Höchster Qualität
Henner
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Der Empfang war spitze, sofort war jemand für uns da. Alles lief Reibungslos. Im Restaurant möchten wir besonders das Engagement von Zhanna hervorheben, sie versteht es Menschen schon am morgen zu begeistern, außerdem spricht sie sehr gut Englisch und Tschechisch, was vor allem meine Frau verblüffte. Auch der Conciergeservice war sehr gut und Sabina eine sehr gute Hilfe.
Read More
Björn
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Great service. Perfect place. Nice spa.
SANGHAK
icon-Business
Business
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

좋았습니다. 시내랑은 좀 멀지만 환경이 좋습니다.
Juan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

One of the best hotels in Almaty, family friendly, excellent spa facilities, and staff that gives you personalized attention, despite the huge size of the hotel. Excellent food, amenities and astounding park surrounding the hotel. A true jewel.
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start.
Milagros
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Although new hotel it's not conveniently located. The spa is not really relaxing as water in pool and jacuzzi is warm close to cold in winter. But what was worse is the terrible customer service and attitude most of the personal has. They dont smile, everything you ask for is a problem and they cant even try to solve. Few people were helpful like the bell boys. Also they speak poor english but hardly understand it, other hotels in the city even speak in spanish to me... not here. Also i was wearing a speedo to swim and they said it was offensive while there were more people wearing similar speedos. Food wasnt great euther and theres nowhere else close to eat. Not a very fulfilling experience overall.
Read More
Number of reviews per page
20
40