Hotel Sapphire

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8.8
/10
Very Good
105 reviews

What Guests Say About Their Stay

Kumail

10.0
/ 10
⭐⭐⭐⭐⭐ I had an excellent stay at Hotel Sapphire. The room was exceptionally clean and well maintained, with excellent amenities throughout. The bathroom was spotless and looked amazing, with a great shower and very clean facilities. As a traveler from Canada, I was particularly impressed by the level of cleanliness and overall quality. There were no bugs or bed bugs, and the hotel was maintained to a standard that reminded me of a Marriott hotel. Everything felt comfortable, safe, and welcoming. Hotel Sapphire truly felt like a home away from home. I would gladly stay here again and highly recommend it to anyone visiting Mombasa and needing to stay in town.

David

10.0
/ 10
I like how clean , organized and serious the staff are to making u feel good about your stay

Christopher

10.0
/ 10
Super nice place to stay! We will definitely stay there on our next trip to Mombassa … a big thank you to the staff for the great service!
In the Area
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Mwembe Tayari Road, Majengo, Mvita, Mombasa, Kenya

Main Facilities

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Swimming Pool
24-Hour Front Desk
WiFi
Staying at Hotel Sapphire is a good choice when you are visiting Majengo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Sapphire

Mwembe Tayari Road, Majengo, Mvita, Mombasa, Kenya
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Lobby Hotel Sapphire
Lobby 2 Hotel Sapphire

Discover More About Hotel Sapphire

General
Near Sikh Temple

Location
With a stay at Hotel Sapphire in Mombasa, you'll be just steps from Mombasa Island and Sikh Temple. This hotel is 6 mi (9.6 km) from Nyali Beach and 7.4 mi (11.9 km) from Bamburi Beach.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Mombasa Island - 0.2 km / 0.1 mi
Shree Cutch Satsang Swaminarayan Temple - 0.2 km / 0.1 mi
Sikh Temple - 0.5 km / 0.3 mi
Two Tusks - 0.8 km / 0.5 mi
Jain Temple - 1.1 km / 0.7 mi
Holy Ghost Cathedral - 1.3 km / 0.8 mi
Leven House - 1.8 km / 1.1 mi
Fort Jesus - 2.3 km / 1.4 mi
Mombasa Marine National Park - 5.7 km / 3.5 mi
Mamba Village - 7.4 km / 4.6 mi
Haller Park - 7.5 km / 4.7 mi
Wild Waters - 7.8 km / 4.8 mi
City Mall - 9 km / 5.6 mi
Nyali Beach - 9.6 km / 6 mi
Bamburi Beach - 11.9 km / 7.4 mi

The nearest airports are:
Mombasa (MBA-Moi Intl.) - 9.5 km / 5.9 mi
Vipingo (VPG) - 31.2 km / 19.4 mi
Ukunda (UKA) - 33.7 km / 21 mi

The preferred airport for Hotel Sapphire is Mombasa (MBA-Moi Intl.).

Facilities
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Rooms
Make yourself at home in one of the 56 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.

All facilities in Hotel Sapphire

Entertainment Facility Hotel Sapphire
Entertainment Facility
Functional Hall Hotel Sapphire
Functional Hall
Common Space Hotel Sapphire
Common Space
Lobby Hotel Sapphire
Lobby
Exterior Hotel Sapphire
Exterior

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist

General

  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Breakfast

Things to Do

  • Outdoor pool

Connectivity

  • Free WiFi

Business Facilities

  • Meeting rooms

Accommodation Policy & General Information in Hotel Sapphire

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 21:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
  • This property accepts credit cards; cash is not accepted
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 14:00 - 21:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Sapphire
56
Number of floors in Hotel Sapphire
1
Another facilities in Hotel Sapphire
Laundry service, Luggage storage, 24-hour Receptionist, Parking, Terrace

Frequently asked question in Hotel Sapphire

What are available facilities at Hotel Sapphire?
There are top facilites at Hotel Sapphire such as Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Sapphire?
The standard check-in time at Hotel Sapphire is starting from 14:00 - 21:00 while the latest check-out time is at Before 10:00
Does Hotel Sapphire provide breakfast?
Yes, Hotel Sapphire provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Sapphire
Hotel Sapphire has a 3.5-star rating.
How many floors does Hotel Sapphire have?
Hotel Sapphire has 1.
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More Reviews from Other Guests in Hotel Sapphire

8.8
Very Good
From 105 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Sapphire

Number of reviews per page
20
40
Top reviews
Kumail
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

⭐⭐⭐⭐⭐ I had an excellent stay at Hotel Sapphire. The room was exceptionally clean and well maintained, with excellent amenities throughout. The bathroom was spotless and looked amazing, with a great shower and very clean facilities. As a traveler from Canada, I was particularly impressed by the level of cleanliness and overall quality. There were no bugs or bed bugs, and the hotel was maintained to a standard that reminded me of a Marriott hotel. Everything felt comfortable, safe, and welcoming. Hotel Sapphire truly felt like a home away from home. I would gladly stay here again and highly recommend it to anyone visiting Mombasa and needing to stay in town.
Read More
David
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I like how clean , organized and serious the staff are to making u feel good about your stay
Christopher
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Super nice place to stay! We will definitely stay there on our next trip to Mombassa … a big thank you to the staff for the great service!
Danielle
icon-
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Good hotel location to get to airport
Steven
icon-
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

If you’re looking for a solid hotel in the middle of Mombasa Island, this one is a good choice and I’m glad I picked it. (If you’re looking for absolute peace and quiet, you probably shouldn’t be looking in the middle of town.) Staff were all very friendly and overly-helpful. The restaurant had entertainment both nights I was there. If you’re coming in on the SGR train, and transferring to the local train, this hotel is right near the train station in the middle of town (note: the SGR does not go to the middle of town - you have to transfer at the SGR terminus to the local train). Food was good, room worked well, hot water could take a few minutes in the shower. Be prepared for prayer calls in the early morning from nearby mosques (you can hear them pretty much everywhere in town) - if you’re not prepared for them, it can be a little bit of a shocking wake up. Bed was comfortable and sheets were clean - some of the pillows were really flat, others were decent. Towels were huge and soft! Overall, would I stay here again if in Mombasa? Yes.
Read More
kassim
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Staff and clean rooms andfriendly atmosfriendly
Vivian
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
leonid
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Everything was perfect, the bed was super comfortable, big shower with hot water, every day different activity at the bar and the most important -all the staff is super nice, attentive and friendly, especially Emily from the customer care. Will be glad to come back again in the future.
Getinet Abay
icon-Business
Business
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Cooperative staff, comfortable room. A good bar and restaurant.
Domenyk
icon-Leisure
Leisure
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
Read More
Pilar
icon-Leisure
Leisure
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Read More
Margaret
icon-Leisure
Leisure
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Wonderful service and staff
catherine
icon-Leisure
Leisure
2.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Too dirty
Miriam
icon-Leisure
Leisure
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
Ousmane
2.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

There was literally no water in the unit
Russell
icon-Leisure
Leisure
2.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

I booked through Expedia and Expedia showed that the hotel had a hot tub. I wanted to stay in a hotel with a hot tub in order to relax for my last two days in Nairobi. However, when I arrived at the hotel, they told me that there was no hot tub. They said they could give me a room with a hot tub if I paid additional money, but that is not the same thing as booking a hotel that has a hot tub available for all guests to use in a common area. I contacted Expedia for a refund, but they refused stating that the hotel could’ve offered me a hot tub in my room for an additional expense. I should not have to pay additional for a hot tub after booking my room because there was already an understanding that the hot tub was included in the price, just like using the pool was already an included amenity. Hotels that offer hot tubs and pools have them in common areas for use by guests, and if an additional fee is necessary, that should be stated. I was very disappointed because I specifically chose this hotel to use the hot tub, and it was not available. In addition, the Internet did not work in the hotel during my stay. I still would like a refund because I did not get the services that I paid for when I booked the room.
Read More
Biniam
icon-Leisure
Leisure
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Nice staff n restaurant
Jameelah
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
Read More
Foo
icon-with Partner
with Partner
10.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.
DARRAN
icon-with Partner
with Partner
6.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Hotel Sapphire

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 105 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Sapphire

Number of reviews per page
20
40
Top reviews
Kumail
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

⭐⭐⭐⭐⭐ I had an excellent stay at Hotel Sapphire. The room was exceptionally clean and well maintained, with excellent amenities throughout. The bathroom was spotless and looked amazing, with a great shower and very clean facilities. As a traveler from Canada, I was particularly impressed by the level of cleanliness and overall quality. There were no bugs or bed bugs, and the hotel was maintained to a standard that reminded me of a Marriott hotel. Everything felt comfortable, safe, and welcoming. Hotel Sapphire truly felt like a home away from home. I would gladly stay here again and highly recommend it to anyone visiting Mombasa and needing to stay in town.
Read More
David
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I like how clean , organized and serious the staff are to making u feel good about your stay
Christopher
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Super nice place to stay! We will definitely stay there on our next trip to Mombassa … a big thank you to the staff for the great service!
Danielle
icon-
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Good hotel location to get to airport
Steven
icon-
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

If you’re looking for a solid hotel in the middle of Mombasa Island, this one is a good choice and I’m glad I picked it. (If you’re looking for absolute peace and quiet, you probably shouldn’t be looking in the middle of town.) Staff were all very friendly and overly-helpful. The restaurant had entertainment both nights I was there. If you’re coming in on the SGR train, and transferring to the local train, this hotel is right near the train station in the middle of town (note: the SGR does not go to the middle of town - you have to transfer at the SGR terminus to the local train). Food was good, room worked well, hot water could take a few minutes in the shower. Be prepared for prayer calls in the early morning from nearby mosques (you can hear them pretty much everywhere in town) - if you’re not prepared for them, it can be a little bit of a shocking wake up. Bed was comfortable and sheets were clean - some of the pillows were really flat, others were decent. Towels were huge and soft! Overall, would I stay here again if in Mombasa? Yes.
Read More
kassim
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Staff and clean rooms andfriendly atmosfriendly
Vivian
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
leonid
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Everything was perfect, the bed was super comfortable, big shower with hot water, every day different activity at the bar and the most important -all the staff is super nice, attentive and friendly, especially Emily from the customer care. Will be glad to come back again in the future.
Getinet Abay
icon-Business
Business
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Cooperative staff, comfortable room. A good bar and restaurant.
Domenyk
icon-Leisure
Leisure
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
Read More
Pilar
icon-Leisure
Leisure
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Read More
Margaret
icon-Leisure
Leisure
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Wonderful service and staff
catherine
icon-Leisure
Leisure
2.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Too dirty
Miriam
icon-Leisure
Leisure
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
Ousmane
2.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

There was literally no water in the unit
Russell
icon-Leisure
Leisure
2.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

I booked through Expedia and Expedia showed that the hotel had a hot tub. I wanted to stay in a hotel with a hot tub in order to relax for my last two days in Nairobi. However, when I arrived at the hotel, they told me that there was no hot tub. They said they could give me a room with a hot tub if I paid additional money, but that is not the same thing as booking a hotel that has a hot tub available for all guests to use in a common area. I contacted Expedia for a refund, but they refused stating that the hotel could’ve offered me a hot tub in my room for an additional expense. I should not have to pay additional for a hot tub after booking my room because there was already an understanding that the hot tub was included in the price, just like using the pool was already an included amenity. Hotels that offer hot tubs and pools have them in common areas for use by guests, and if an additional fee is necessary, that should be stated. I was very disappointed because I specifically chose this hotel to use the hot tub, and it was not available. In addition, the Internet did not work in the hotel during my stay. I still would like a refund because I did not get the services that I paid for when I booked the room.
Read More
Biniam
icon-Leisure
Leisure
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Nice staff n restaurant
Jameelah
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
Read More
Foo
icon-with Partner
with Partner
10.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.
DARRAN
icon-with Partner
with Partner
6.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.
Number of reviews per page
20
40