Palm Beach Resort & Spa

I recently stayed at this hotel and found it to have both strengths and areas that need improvement. On the positive side, the hotel provided complimentary bottled water every day, which was a thoughtful touch. The front desk staff were consistently warm, welcoming, and helpful throughout my stay. My room was spacious and comfortable, although the in-room safe was quite outdated and could use replacing. I also enjoyed the spa facilities, which were clean and well maintained, and the treatments were reasonably priced and offered good value. Unfortunately, there were several disappointing aspects. Although the property is advertised as waterfront, the beach itself was neither private nor clean. I didn’t feel comfortable walking barefoot because I was concerned about stepping in animal feces. The dining experience was also underwhelming. While the front desk staff were friendly, some of the dining room staff would benefit from additional training in service. The food lacked flavor, and the buffet seemed to cater primarily to Italian tourists, offering very little variety for other guests. The Wi-Fi was unreliable and remained weak even when using a booster. Overall, I did not feel it offered good value for the price. With improvements to the beach, food quality, dining service, and internet connectivity, it could provide a better guest experience.

Very friendly staff and great spa treatments.

Breakfast was good, but what was the most amazing is the customer service and the hospitality from ALL the staff there.

A beautiful hotel with great facilities, staff are highly professional and attentive without being intrusive, great value at twice the price!

Very nice property

Top notch food, customer service, facilities, and atmosphere. The food is delicious and rotates every meal. The rooms are spacious and the bathrooms are clean. Customer service is great and the staff do their best to accommodate. We had a 4 year old and a 9 month old and they put an extra bed in the room for us. I highly recommend the excursion to Nose Iranja, not only will you see a beautiful beach but you’ll also get a fantastic seafood lunch arranged by the hotel. Fabrice saved us as we were struggling to communicate with the staff in French. He checked on us regularly and helped us with special arrangements that we needed. The hotel offers several entertainment activities including aquatics, dancing, and fire show at night. Highly recommend this place especially for families.

The staff at Palm Beach provide exceptional service with kindness and welcoming culture. The rooms are very clean, and they even prepared flowers and swan towels to welcome us. The view is great from the room, and there is plenty of space in the hotel to chill and relax. If you want to explore the island, there is also excursion available. It is on the more expensive side, but we even brought a chef to cook on the excursion for us with abundant delicious food, so we are very satisfied. Overall, I highly recommend it!

Bed bug and Food Poisoning alert 💀🚨 Hotel looks decent at first glance (maybe like 3-4 stars hotel), with good location. However, food and service is below 3 stars hotel. It is very noisy with Italian tourist group with uneducated behavior. (probably on a holiday package). If you are expecting for a peaceful and quiet holiday avoid. Worst part of the stay was the **unprofessionalism of the staff and unhygienic facility.** 1) We got bed bug issue with multiple bites on my neck. (Pillow had many stains and random hairs inside..) and, 2) We got Food Poisoning from uncooked risotto served at dinner.. 3) Resort General Manager accused us for being honest in this review - he sent multiple WhatsApp message while we are very unwell, calling us out liars, fraud to get refund (which of course we did not get back anything) and that he will call police for this review. We got no apologies nor compensation, just the accusations.

Staff were amazing, really hospitable. Nothing too much trouble! Marcello ( Resort Manager) went above and beyond. Always about. Very personable. Gave his personal number when we got stuck in Antananarivo, calming and supportive. Highly recommend the Excursion team. Despite language barrier, they really tried to make sure we got what we wanted.

All was ok

Good 4 stars resort, it has everything you need. I had a standard room, it’s very spacious and the bathroom is too. The staff was very nice, a special mention to the security guard on the beach (I am a solo traveler and he made sure I was ok the whole time) A couple of observations / areas of improvement: - WiFi in my room was very poor (basically non existent) - The beach is kept clean but the sea is not nice (at least when I was there, last week of May) - The resort is also a Veraclub, so you would be surrounded by Italians, who have bought an all inclusive package (if you have experienced it before, you know what I mean ;) )

Hotel moderne, propre. Bungalow avec vue et acces direct à la plage. Jardins extraordinaires, très bien entretenus. Plage impraticable, eau sale, rejets marrons. Séjour juste avant 2 mois de fermeture. Depart le 15 janvier, fermeture le 16. Taux d’occupation très faible. Les buffets s’en sont ressentis. Peu de choix, viandes dures... difficile de se plaindre quand on voit la pauvreté extrême du pays. Le service excursion a été formidable avec nous et nous a organisé une sortie privée du fait du manque de clients. Manque de communication quant aux animations. Personnel avenant, voulant toujours nous faire plaisir, en particulier Rachid au bar.

L’hôtel est de qualité et les chambres propres et spacieuses Le personnel est au petit soin ainsi que les animateurs Seul la partie restauration ne me semble pas au niveau des prestations de l’établissement

Nous avons passé deux nuits la semaine début janvier c’était calme c’est ce que nous recherchions. Nous n’avions pas compris que c’était un club de vacances qui attire les italiens. Le personnel est très gentil mais à l’accueil et au snack c’est d’une lenteur déconcertante, une heure pour le check-in, 30 mn pour deux boules de glace, idem pour un apéro, il faudrait que le personnel se professionnalise

Zimmer, Ausstattung, Lage

Propreté , accueil, équipe , bangalow top

j'ai passé deux jours très bien l'accueil des employés chaleureux je reviendrai prochainement un peu plus de jours

Séjour parfait. Première expérience à Madagascar, Nosybe. Excellente équipe, Excellent service. Je reviendrai sans aucun doute !!

L'accueil, le confort et la propreté des lieux, tout était impeccable !

温かいおもてなしで、楽しく有意義な休暇となりました。マネージャーのマリオさんのお心遣いに感謝しています。 日本からはとても遠いですが、又訪れたいリゾートです。