Grand Palace Hotel

Hotels
7.6
/10
Pleasant
34 reviews

What Guests Say About Their Stay

Matt

10.0
/ 10
Large rooms, great AC. WiFi was ok, sometimes spotty. Food was good. The staff were very helpful.

Verified traveler

10.0
/ 10
Pleasant well set out property on outskirt of Mzuzu on main road. Good amenities and service. Very efficient staff. Much better value than Rival sunbird.

Verified traveler

10.0
/ 10
I stopped in Mzuzu for what was meant to be a quick overnight trip, and has turned into an almost 2-week visit. When I arrived, I checked in easily and went to my room. We then went out to do some errands. When I returned, I admit I was a bit rude with one of the front desk employees because there had been some kind of an issue with their ability to verify my payment through Expedia. He was a pure professional despite my attitude, for which I later apologized. The staff here are incredible. From the housekeepers, laundry, restaurant, bellman (watch out, he's a boxer!) and more. The restaurant on site has a very diverse menu of great choices, and room service was always prompt and on point. This will be my hotel of choice when I am visiting Mzuzu. The owners and managers should be proud of their team and performance.
In the Area
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near the Reserve Bank of Malawi, Mzuzu, Mzimba, Malawi

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Near Museum
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What's around Grand Palace Hotel

near the Reserve Bank of Malawi, Mzuzu, Mzimba, Malawi
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Discover More About Grand Palace Hotel

General


Near Museum

Location


A stay at Grand Palace Hotel places you in the heart of Mzuzu, a 2-minute drive from Museum and 5 minutes from Mzuzu Stadium. This hotel is 4.7 mi (7.6 km) from Mzuzu Wildlife Conservation Park and 4.7 mi (7.6 km) from Mzuzu University.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Museum - 3.1 km / 1.9 mi
Mzuzu Stadium - 4.3 km / 2.7 mi
Mzuzu Wildlife Conservation Park - 7.6 km / 4.7 mi
Mzuzu University - 7.6 km / 4.7 mi
Ilala Ferry Port - 49.4 km / 30.7 mi
Chikale Beach - 50.2 km / 31.2 mi

The nearest major airport is Mzuzu (ZZU) - 3 km / 1.9 mi

Facilities


Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Business Facilities


Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Satisfy your appetite for lunch or dinner at Amore, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the bar/lounge. A complimentary English breakfast is served daily from 6:30 AM to 10 AM.

Rooms


Make yourself at home in one of the 57 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in Grand Palace Hotel

Swimming Pool Grand Palace Hotel
Swimming Pool
Fitness Center Grand Palace Hotel
Fitness Center
Functional Hall Grand Palace Hotel
Functional Hall
Common Space Grand Palace Hotel
Common Space
Lobby Grand Palace Hotel
Lobby

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Things to Do

  • Outdoor pool
  • Garden
  • Barbecue

Business Facilities

  • Meeting rooms
  • Business facilities
  • Conference center

Food and Drinks

  • Breakfast
  • Snack bar

Family-friendly Facilities

  • Children pool

Transportation

  • Airport transfer

Connectivity

  • Free WiFi

Public Facilities

  • Safety deposit box

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Grand Palace Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
12:00 - 00:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 12:00 - 00:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Palace Hotel
57
Another facilities in Grand Palace Hotel
Laundry service, Newspaper in lobby, Wedding service, Luggage storage, 24-hour Receptionist

Frequently asked question in Grand Palace Hotel

What are available facilities at Grand Palace Hotel?
There are top facilites at Grand Palace Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Palace Hotel?
The standard check-in time at Grand Palace Hotel is starting from 12:00 - 00:00 while the latest check-out time is at Before 10:00
Does Grand Palace Hotel provide breakfast?
Yes, Grand Palace Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Palace Hotel
Grand Palace Hotel has a 3.5-star rating.
How many rooms are available at Grand Palace Hotel
Grand Palace Hotel has 57.
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More Reviews from Other Guests in Grand Palace Hotel

7.6
Pleasant
From 34 reviews
Cleanliness

8.0

Room Comfort

8.4

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
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Traveler Reviews Grand Palace Hotel

Number of reviews per page
20
40
Top reviews
Ndifanji
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Breakfast - There needs to be improvements on the selection and quantities. One of the days went to breakfast and they literally said a certain goof was finished and it would take 45 minutes to make it . Cleanliness - The corridors had damp smell. One of the days they had an air humidifier in the corridor which sorta helped. But in the room the aircon had a funny sound and air wasn’t fresh.
Read More
Ndifanji
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Breakfast needs a lot of improvement. I had to keep calling front desk for them to turn the geyser on as somehow they turn it off and water was cold unless they’re called to turn it on. The aircons works but was making a noisy sound and air wasn’t fresh
Marcel
icon-Business
Business
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The rooms are spacious and comfortable. The bathroom however requires some maintenance as there is mold around the bath and tiles. Also the shower attachments are loose (Room 207). Note that for me the bed was too soft.
Ian
icon-Business with Friends
Business with Friends
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Yes to both I was not impressed with the bar situation. As an old man with knee problems in order to get a beer I had to climb about 50 steps. When I arrived at the bar I wanted to sit and enjoy a cold beer and check my phone for messages. I discovered the wifi I was paying for did not in the bar. I understand the hotel is owned by Muslims. If you do not believe people should drink alchohol stand by your belief. Serve nothing in the hotel but please in Booking. Com advertise as such. I like a glass of red wine with dinner sorry if that offends your religion but let me know in advance so I can book into another hotel or lodge
Read More
Matt
icon-Business
Business
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Large rooms, great AC. WiFi was ok, sometimes spotty. Food was good. The staff were very helpful.
Lilian
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 181 week(s) ago

Expedia Group verified review

Walkable and sone friendly and respectiful gems
Anne
icon-Business
Business
8.0
/10
Reviewed 239 week(s) ago

Expedia Group verified review

This is an excellent hotel with good customer service. Comfortable rooms, courteous staff and an ambient and relaxing atmosphere. My only negative comment is that the pool is not maintained properly and I was not able to swim as it looked dirty. After I made this comment to the front desk they assured me that next time it will be clean so we will see. Otherwise this is an excellent hotel but just let down by this one area.
Read More
Verified traveler
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 256 week(s) ago

Expedia Group verified review

Pleasant well set out property on outskirt of Mzuzu on main road. Good amenities and service. Very efficient staff. Much better value than Rival sunbird.
Verified traveler
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 261 week(s) ago

Expedia Group verified review

I stopped in Mzuzu for what was meant to be a quick overnight trip, and has turned into an almost 2-week visit. When I arrived, I checked in easily and went to my room. We then went out to do some errands. When I returned, I admit I was a bit rude with one of the front desk employees because there had been some kind of an issue with their ability to verify my payment through Expedia. He was a pure professional despite my attitude, for which I later apologized. The staff here are incredible. From the housekeepers, laundry, restaurant, bellman (watch out, he's a boxer!) and more. The restaurant on site has a very diverse menu of great choices, and room service was always prompt and on point. This will be my hotel of choice when I am visiting Mzuzu. The owners and managers should be proud of their team and performance.
Read More
Huw
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 336 week(s) ago

Hotels.com verified review

Comfortable stay
Verified traveler
icon-Business
Business
4.0
/10
Reviewed 340 week(s) ago

Expedia Group verified review

Not clean not convenient. Found a gecko in the bathroom. A sick dying one. Very disgusting.
Leann
icon-
10.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

They went out of there way to make my stay great‼️Thanks folks I’ll miss you😀
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 370 week(s) ago

Expedia Group verified review

It is a nice property but considering that it is classing itself as a top standard hotel, more attention to detail should be given. The hotel lists as having a pool but in reality it is more like a pond ! And not ideal for a serious swim and also does not look very clean. Also some of the chairs around the pool were broken. In the rooms I only found one plug socket which was rather annoying. They try to make one socket for every nation but not very helpful. The restaurant service is good but the chefs are Indian so most food is spicy and people should be aware that this hotel does not serve alcohol although they don't make this clear unless pressed. The first night I was just told that the hotel did not have any wine which I found very strange for a top class hotel but later a manager explained that they don't serve alcohol although they will sometimes get it for you from a bar next door . All in all a nice property, rooms are clean and beds comfortable but some improvements are needed.
Read More
Richard
10.0
/10
Reviewed 394 week(s) ago

Hotels.com verified review

The staff are super friendly. The restaurant happens to be the best place in town to eat. I have stayed here before and will plan to do so again whenever I am in Mzuzu.
huwp
10.0
/10
Reviewed 410 week(s) ago

Expedia Group verified review

The staff that knew my name from previous stays greeted me by my surname and asked how m wife is. Staff always courteous and can't do enough for you.
Sam
10.0
/10
Reviewed 425 week(s) ago

Hotels.com verified review

My stay was very good. It was comfortable, consistent power, strong internet, great food and service. I was very happy with my chose to stay here.
Don
8.0
/10
Reviewed 433 week(s) ago

Hotels.com verified review

Service at the hotel is exceptional and it is by far the best place I have stayed in Mzuzu. Food is outstanding for the price!
Verified traveler
6.0
/10
Reviewed 442 week(s) ago

Expedia Group verified review

Poor electric problems in Mzuzu, Hotel didn't have backup generators working during the stay. This is notorious in December, family friends informed me during my stay. Electric went off in the middle of the night Sun / Mon morning, off until returned to Hotel during the evening. Again went off during Mon night / Tue morning and didn't come back on during Tuesday morning and early afternoon.
Read More
M
8.0
/10
Reviewed 488 week(s) ago

Expedia Group verified review

Modern hotel in Mzuzu, quiet when I stayed. Room quality good.
Fuminori
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

All staff are very freindly and helpful. I can be relaxed staying there for a week. Will definately come back.
Number of reviews per page
20
40

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Lobby 4 Grand Palace Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.6
Pleasant
From 34 reviews
Cleanliness

8.0

Room Comfort

8.4

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Palace Hotel

Number of reviews per page
20
40
Top reviews
Ndifanji
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Breakfast - There needs to be improvements on the selection and quantities. One of the days went to breakfast and they literally said a certain goof was finished and it would take 45 minutes to make it . Cleanliness - The corridors had damp smell. One of the days they had an air humidifier in the corridor which sorta helped. But in the room the aircon had a funny sound and air wasn’t fresh.
Read More
Ndifanji
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Breakfast needs a lot of improvement. I had to keep calling front desk for them to turn the geyser on as somehow they turn it off and water was cold unless they’re called to turn it on. The aircons works but was making a noisy sound and air wasn’t fresh
Marcel
icon-Business
Business
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The rooms are spacious and comfortable. The bathroom however requires some maintenance as there is mold around the bath and tiles. Also the shower attachments are loose (Room 207). Note that for me the bed was too soft.
Ian
icon-Business with Friends
Business with Friends
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Yes to both I was not impressed with the bar situation. As an old man with knee problems in order to get a beer I had to climb about 50 steps. When I arrived at the bar I wanted to sit and enjoy a cold beer and check my phone for messages. I discovered the wifi I was paying for did not in the bar. I understand the hotel is owned by Muslims. If you do not believe people should drink alchohol stand by your belief. Serve nothing in the hotel but please in Booking. Com advertise as such. I like a glass of red wine with dinner sorry if that offends your religion but let me know in advance so I can book into another hotel or lodge
Read More
Matt
icon-Business
Business
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Large rooms, great AC. WiFi was ok, sometimes spotty. Food was good. The staff were very helpful.
Lilian
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 181 week(s) ago

Expedia Group verified review

Walkable and sone friendly and respectiful gems
Anne
icon-Business
Business
8.0
/10
Reviewed 239 week(s) ago

Expedia Group verified review

This is an excellent hotel with good customer service. Comfortable rooms, courteous staff and an ambient and relaxing atmosphere. My only negative comment is that the pool is not maintained properly and I was not able to swim as it looked dirty. After I made this comment to the front desk they assured me that next time it will be clean so we will see. Otherwise this is an excellent hotel but just let down by this one area.
Read More
Verified traveler
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 256 week(s) ago

Expedia Group verified review

Pleasant well set out property on outskirt of Mzuzu on main road. Good amenities and service. Very efficient staff. Much better value than Rival sunbird.
Verified traveler
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 261 week(s) ago

Expedia Group verified review

I stopped in Mzuzu for what was meant to be a quick overnight trip, and has turned into an almost 2-week visit. When I arrived, I checked in easily and went to my room. We then went out to do some errands. When I returned, I admit I was a bit rude with one of the front desk employees because there had been some kind of an issue with their ability to verify my payment through Expedia. He was a pure professional despite my attitude, for which I later apologized. The staff here are incredible. From the housekeepers, laundry, restaurant, bellman (watch out, he's a boxer!) and more. The restaurant on site has a very diverse menu of great choices, and room service was always prompt and on point. This will be my hotel of choice when I am visiting Mzuzu. The owners and managers should be proud of their team and performance.
Read More
Huw
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 336 week(s) ago

Hotels.com verified review

Comfortable stay
Verified traveler
icon-Business
Business
4.0
/10
Reviewed 340 week(s) ago

Expedia Group verified review

Not clean not convenient. Found a gecko in the bathroom. A sick dying one. Very disgusting.
Leann
icon-
10.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

They went out of there way to make my stay great‼️Thanks folks I’ll miss you😀
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 370 week(s) ago

Expedia Group verified review

It is a nice property but considering that it is classing itself as a top standard hotel, more attention to detail should be given. The hotel lists as having a pool but in reality it is more like a pond ! And not ideal for a serious swim and also does not look very clean. Also some of the chairs around the pool were broken. In the rooms I only found one plug socket which was rather annoying. They try to make one socket for every nation but not very helpful. The restaurant service is good but the chefs are Indian so most food is spicy and people should be aware that this hotel does not serve alcohol although they don't make this clear unless pressed. The first night I was just told that the hotel did not have any wine which I found very strange for a top class hotel but later a manager explained that they don't serve alcohol although they will sometimes get it for you from a bar next door . All in all a nice property, rooms are clean and beds comfortable but some improvements are needed.
Read More
Richard
10.0
/10
Reviewed 394 week(s) ago

Hotels.com verified review

The staff are super friendly. The restaurant happens to be the best place in town to eat. I have stayed here before and will plan to do so again whenever I am in Mzuzu.
huwp
10.0
/10
Reviewed 410 week(s) ago

Expedia Group verified review

The staff that knew my name from previous stays greeted me by my surname and asked how m wife is. Staff always courteous and can't do enough for you.
Sam
10.0
/10
Reviewed 425 week(s) ago

Hotels.com verified review

My stay was very good. It was comfortable, consistent power, strong internet, great food and service. I was very happy with my chose to stay here.
Don
8.0
/10
Reviewed 433 week(s) ago

Hotels.com verified review

Service at the hotel is exceptional and it is by far the best place I have stayed in Mzuzu. Food is outstanding for the price!
Verified traveler
6.0
/10
Reviewed 442 week(s) ago

Expedia Group verified review

Poor electric problems in Mzuzu, Hotel didn't have backup generators working during the stay. This is notorious in December, family friends informed me during my stay. Electric went off in the middle of the night Sun / Mon morning, off until returned to Hotel during the evening. Again went off during Mon night / Tue morning and didn't come back on during Tuesday morning and early afternoon.
Read More
M
8.0
/10
Reviewed 488 week(s) ago

Expedia Group verified review

Modern hotel in Mzuzu, quiet when I stayed. Room quality good.
Fuminori
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

All staff are very freindly and helpful. I can be relaxed staying there for a week. Will definately come back.
Number of reviews per page
20
40