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Grand Palace Hotel

Hotel
Mencari bilik untuk anda...
7.6
/10
Baik
37 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Fuminori

10.0
/ 10
All staff are very freindly and helpful. I can be relaxed staying there for a week. Will definately come back.
Lihat terjemahan

Matt

10.0
/ 10
Large rooms, great AC. WiFi was ok, sometimes spotty. Food was good. The staff were very helpful.
Lihat terjemahan

flemming

10.0
/ 10
Et godt hotel med en relativ god frokost, kunne kanskje hat noe ost eller noe annet til pålegg. Men faktisk et veldig bra hotell her i Malawi
Lihat terjemahan
Di Kawasan
Lihat Peta
near the Reserve Bank of Malawi, Mzuzu, Mzimba, Malawi

Kemudahan Utama

Lihat Lebih
Restoran
Kolam Renang
Meja Depan 24 jam
WiFi
Grand Palace Hotel terletak di kawasan / bandar Mzuzu. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih

Persekitaran Grand Palace Hotel

near the Reserve Bank of Malawi, Mzuzu, Mzimba, Malawi
Temui Lebih Banyak Tempat
Lobi Grand Palace Hotel
Lobi 2 Grand Palace Hotel

Ketahui Lebih Lanjut Mengenai Grand Palace Hotel

General


Di pusat bandar raya

Location


Dengan penginapan di Grand Palace Hotel, anda akan berada betul-betul di tengah Mzuzu, dalam lingkungan 10 minit memandu dari Stadium Mzuzu dan Mzuzu University. Hotel ini berada 7.6 km dari Taman Pemuliharaan Hidupan Liar Mzuzu dan 49.4 km dari Pelabuhan Feri Ilala.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Stadium Mzuzu - 4.3 km / 2.7 mi
Mzuzu University - 7.1 km / 4.4 mi
Taman Pemuliharaan Hidupan Liar Mzuzu - 7.6 km / 4.7 mi
Pelabuhan Feri Ilala - 49.4 km / 30.7 mi
Pantai Chikale - 50.2 km / 31.2 mi

Lapangan terbang utama terdekat adalah Mzuzu (ZZU) - 3 km / 1.9 mi

Facilities


Pastikan anda menikmati kemudahan rekreasi yang disediakan, termasuk kolam renang terbuka dan pusat kecergasan. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan perkhidmatan perkahwinan.

Business Facilities


Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, surat khabar percuma di lobi dan perkhidmatan pencucian kering/dobi. Kemudahan acara di hotel ini terdiri daripada pusat persidangan dan bilik mesyuarat. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.

Dining


Puaskan selera anda untuk makan tengah hari atau makan malam di Amore, sebuah restoran yang pakar dalam masakan antarabangsa atau nikmati hidangan di dalam bilik dengan menggunakan perkhidmatan bilik. Hilangkan dahaga anda dengan minuman kegemaran anda di bar/ruang istirahat. Sarapan Inggeris percuma disajikan pada setiap hari dari 6:30 hingga 10:00.

Rooms


Selesakan diri anda di salah satu daripada 57 bilik berhawa dingin yang menampilkan peti sejuk dan Televisyen LCD. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Kemudahan yang disediakan merangkumi peti besi dan meja, manakala pengemasan disediakan setiap hari.

Semua kemudahan dari Grand Palace Hotel

Kemudahan Hiburan Grand Palace Hotel
Kemudahan Hiburan
Dewan Majlis Grand Palace Hotel
Dewan Majlis
Ruang Umum Grand Palace Hotel
Ruang Umum
Lobi Grand Palace Hotel
Lobi
Luar Bangunan Grand Palace Hotel
Luar Bangunan

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Suratkhabar di lobi
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Umum

  • Bankuet
  • Kawasan merokok
  • Parkir
  • Teres

Aktiviti

  • Kolam renang terbuka
  • Taman
  • Barbeku

Kemudahan Perniagaan

  • Bilik mesyuarat
  • Kemudahan perniagaan
  • Pusat persidangan

Makanan dan Minuman

  • Sarapan
  • Bar snek

Mesra Keluarga

  • Kolam renang kanak-kanak

Kemudahan Internet

  • WiFi percuma

Kemudahan Umum

  • Peti keselamatan

Kemudahan Berhampiran

  • ATM/Perbankan

Sukan & Rekreasi

  • Kecergasan

Polisi Penginapan & Maklumat Umum di Grand Palace Hotel

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
12:00 - 00:00
Daftar keluar:
Sebelum 10:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit; wang tunai tidak diterima
, Hartanah ini menawarkan pengangkutan pindahan dari lapangan terbang (surcaj boleh dikenakan). Tetamu mesti menghubungi hartanah dengan butiran ketibaan sebelum perjalanan, menggunakan maklumat hubungan pada pengesahan tempahan. Hartanah ini tidak menawarkan daftar masuk selepas waktu operasi. Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Haiwan Peliharaan

Pets Not Allowed
Baca Semua

Maklumat Umum

Kemudahan Popular
Restoran, Kolam Renang, Meja Depan 24 jam, WiFi
Masa Daftar Masuk / Daftar Keluar
Dari 12:00 - 00:00 - hingga 10:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Grand Palace Hotel
57
Fasilitas lain di Grand Palace Hotel
Perkhidmatan dobi, Suratkhabar di lobi, Perkhidmatan perkahwinan, Penyimpanan bagasi, Penyambut tetamu 24 jam

Soalan lazim tentang Grand Palace Hotel

Apa facilities yang tersedia di Grand Palace Hotel?
Berikut facilities yang ada di Grand Palace Hotel seperti Restoran, Kolam Renang, Meja Depan 24 jam, WiFi. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Grand Palace Hotel?
Masa check-in di Grand Palace Hotel bermula dari 12:00 - 00:00 manakala masa check-out ialah pada Sebelum 10:00
Adakah Grand Palace Hotel menyediakan sarapan pagi?
Ya, Grand Palace Hotel menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Grand Palace Hotel?
Grand Palace Hotel ialah hotel bertaraf 3.5-bintang.
Berapakah jumlah bilik yang terdapat di Grand Palace Hotel?
Jumlah keseluruhan bilik di Grand Palace Hotel ialah 57.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Grand Palace Hotel

Penilaian & Ulasan Keseluruhan Grand Palace Hotel

Sumber lain (37)
7.6
Baik
Daripada 37 ulasan
Kebersihan

8.0

Keselesaan Bilik

8.4

Perkhidmatan dan Kemudahan

8.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Grand Palace Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Ndifanji
6.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

Breakfast - There needs to be improvements on the selection and quantities. One of the days went to breakfast and they literally said a certain goof was finished and it would take 45 minutes to make it . Cleanliness - The corridors had damp smell. One of the days they had an air humidifier in the corridor which sorta helped. But in the room the aircon had a funny sound and air wasn’t fresh.
Read More
Ndifanji
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

Breakfast needs a lot of improvement. I had to keep calling front desk for them to turn the geyser on as somehow they turn it off and water was cold unless they’re called to turn it on. The aircons works but was making a noisy sound and air wasn’t fresh
Marcel
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

The rooms are spacious and comfortable. The bathroom however requires some maintenance as there is mold around the bath and tiles. Also the shower attachments are loose (Room 207). Note that for me the bed was too soft.
Fuminori
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
10.0
/10
Diulas 40 minggu yang lalu

Expedia Group verified review

All staff are very freindly and helpful. I can be relaxed staying there for a week. Will definately come back.
Ian
icon-Perjalanan Perniagaan dengan Rakan
Perjalanan Perniagaan dengan Rakan
6.0
/10
Diulas 41 minggu yang lalu

Expedia Group verified review

Yes to both I was not impressed with the bar situation. As an old man with knee problems in order to get a beer I had to climb about 50 steps. When I arrived at the bar I wanted to sit and enjoy a cold beer and check my phone for messages. I discovered the wifi I was paying for did not in the bar. I understand the hotel is owned by Muslims. If you do not believe people should drink alchohol stand by your belief. Serve nothing in the hotel but please in Booking. Com advertise as such. I like a glass of red wine with dinner sorry if that offends your religion but let me know in advance so I can book into another hotel or lodge
Read More
Matt
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 45 minggu yang lalu

Expedia Group verified review

Large rooms, great AC. WiFi was ok, sometimes spotty. Food was good. The staff were very helpful.
Yoshihiro
6.0
/10
Diulas 92 minggu yang lalu

Expedia Group verified review

レストランのご飯の提供がとても遅い
flemming
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
6.0
/10
Diulas 98 minggu yang lalu

Hotels.com verified review

Vi skulle sjekke inn, men de hadde ikke rommet ledig, fikk da to rom hvor det ene var fullt av mugg på. Resepsjonisten var ganske så frekk og stod å lo av oss. Snakket på Checewa og gjorde narr av oss med de andre i resepsjonen. Alle nødutganger blir låst med hengelås, så skulle det skje en brann ja da blir du med brannen og ser ikke dagens lys igjen.
Read More
flemming
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 99 minggu yang lalu

Hotels.com verified review

Et godt hotel med en relativ god frokost, kunne kanskje hat noe ost eller noe annet til pålegg. Men faktisk et veldig bra hotell her i Malawi
Lilian
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 193 minggu yang lalu

Expedia Group verified review

Walkable and sone friendly and respectiful gems
Anne
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 251 minggu yang lalu

Expedia Group verified review

This is an excellent hotel with good customer service. Comfortable rooms, courteous staff and an ambient and relaxing atmosphere. My only negative comment is that the pool is not maintained properly and I was not able to swim as it looked dirty. After I made this comment to the front desk they assured me that next time it will be clean so we will see. Otherwise this is an excellent hotel but just let down by this one area.
Read More
Verified traveler
icon-Perjalanan Perniagaan dengan Pasangan
Perjalanan Perniagaan dengan Pasangan
10.0
/10
Diulas 268 minggu yang lalu

Expedia Group verified review

Pleasant well set out property on outskirt of Mzuzu on main road. Good amenities and service. Very efficient staff. Much better value than Rival sunbird.
Verified traveler
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
10.0
/10
Diulas 273 minggu yang lalu

Expedia Group verified review

I stopped in Mzuzu for what was meant to be a quick overnight trip, and has turned into an almost 2-week visit. When I arrived, I checked in easily and went to my room. We then went out to do some errands. When I returned, I admit I was a bit rude with one of the front desk employees because there had been some kind of an issue with their ability to verify my payment through Expedia. He was a pure professional despite my attitude, for which I later apologized. The staff here are incredible. From the housekeepers, laundry, restaurant, bellman (watch out, he's a boxer!) and more. The restaurant on site has a very diverse menu of great choices, and room service was always prompt and on point. This will be my hotel of choice when I am visiting Mzuzu. The owners and managers should be proud of their team and performance.
Read More
Huw
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 347 minggu yang lalu

Hotels.com verified review

Comfortable stay
Verified traveler
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
4.0
/10
Diulas 352 minggu yang lalu

Expedia Group verified review

Not clean not convenient. Found a gecko in the bathroom. A sick dying one. Very disgusting.
Leann
icon-
10.0
/10
Diulas 364 minggu yang lalu

Hotels.com verified review

They went out of there way to make my stay great‼️Thanks folks I’ll miss you😀
Verified traveler
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 382 minggu yang lalu

Expedia Group verified review

It is a nice property but considering that it is classing itself as a top standard hotel, more attention to detail should be given. The hotel lists as having a pool but in reality it is more like a pond ! And not ideal for a serious swim and also does not look very clean. Also some of the chairs around the pool were broken. In the rooms I only found one plug socket which was rather annoying. They try to make one socket for every nation but not very helpful. The restaurant service is good but the chefs are Indian so most food is spicy and people should be aware that this hotel does not serve alcohol although they don't make this clear unless pressed. The first night I was just told that the hotel did not have any wine which I found very strange for a top class hotel but later a manager explained that they don't serve alcohol although they will sometimes get it for you from a bar next door . All in all a nice property, rooms are clean and beds comfortable but some improvements are needed.
Read More
Verified traveler
icon-Rekreasi
Rekreasi
6.0
/10
Diulas 383 minggu yang lalu

Expedia Group verified review

チェックイン時に部屋の種類を間違えられた。スタジオで予約していたのがスタンダードに案内されたので、文句を言ったらすぐにスタジオルームに案内しなおしてくれたが、すなわちフロントには私の予約内容が入っていなかったということになる。 　築5年で比較的新しいから、まだ清潔感はある。
TOYOTA
6.0
/10
Diulas 402 minggu yang lalu

Expedia Group verified review

全体的にスタッフの接客はよかったが、予約がうまく通っていなくて別の部屋に通された。変更のお願いをしたが、スムーズな変更ができず手間取った（担当者が引き継ぎをうまくしていなかった様子）。４人で泊まる部屋なのにアメニティが１人分で、もちろん指摘をすれば持って来てくれるが、言わないと気が付けないのは改善の余地ありな接客レベルです。バスタブにお湯を溜めたかったのだけども、栓がうまく閉まらず使えなかったのは残念（修理工さんを呼んだが直せず断念）。時間外朝食をお願いしたが快く対応してくれたことなど、もちろん気持ちよい接待も受けました。スタッフ同士の情報連携をきちんとして「自分は聞いていない」を言い訳にしなくなると全体のサービスレベルが良いよくなると思います。
Richard
10.0
/10
Diulas 405 minggu yang lalu

Hotels.com verified review

The staff are super friendly. The restaurant happens to be the best place in town to eat. I have stayed here before and will plan to do so again whenever I am in Mzuzu.
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lobi 4 Grand Palace Hotel

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Penilaian & Ulasan Keseluruhan Grand Palace Hotel

Sumber lain (37)
7.6
Baik
Daripada 37 ulasan
Kebersihan

8.0

Keselesaan Bilik

8.4

Perkhidmatan dan Kemudahan

8.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Grand Palace Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Ndifanji
6.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

Breakfast - There needs to be improvements on the selection and quantities. One of the days went to breakfast and they literally said a certain goof was finished and it would take 45 minutes to make it . Cleanliness - The corridors had damp smell. One of the days they had an air humidifier in the corridor which sorta helped. But in the room the aircon had a funny sound and air wasn’t fresh.
Read More
Ndifanji
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 29 minggu yang lalu

Expedia Group verified review

Breakfast needs a lot of improvement. I had to keep calling front desk for them to turn the geyser on as somehow they turn it off and water was cold unless they’re called to turn it on. The aircons works but was making a noisy sound and air wasn’t fresh
Marcel
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 37 minggu yang lalu

Expedia Group verified review

The rooms are spacious and comfortable. The bathroom however requires some maintenance as there is mold around the bath and tiles. Also the shower attachments are loose (Room 207). Note that for me the bed was too soft.
Fuminori
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
10.0
/10
Diulas 40 minggu yang lalu

Expedia Group verified review

All staff are very freindly and helpful. I can be relaxed staying there for a week. Will definately come back.
Ian
icon-Perjalanan Perniagaan dengan Rakan
Perjalanan Perniagaan dengan Rakan
6.0
/10
Diulas 41 minggu yang lalu

Expedia Group verified review

Yes to both I was not impressed with the bar situation. As an old man with knee problems in order to get a beer I had to climb about 50 steps. When I arrived at the bar I wanted to sit and enjoy a cold beer and check my phone for messages. I discovered the wifi I was paying for did not in the bar. I understand the hotel is owned by Muslims. If you do not believe people should drink alchohol stand by your belief. Serve nothing in the hotel but please in Booking. Com advertise as such. I like a glass of red wine with dinner sorry if that offends your religion but let me know in advance so I can book into another hotel or lodge
Read More
Matt
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 45 minggu yang lalu

Expedia Group verified review

Large rooms, great AC. WiFi was ok, sometimes spotty. Food was good. The staff were very helpful.
Yoshihiro
6.0
/10
Diulas 92 minggu yang lalu

Expedia Group verified review

レストランのご飯の提供がとても遅い
flemming
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
6.0
/10
Diulas 98 minggu yang lalu

Hotels.com verified review

Vi skulle sjekke inn, men de hadde ikke rommet ledig, fikk da to rom hvor det ene var fullt av mugg på. Resepsjonisten var ganske så frekk og stod å lo av oss. Snakket på Checewa og gjorde narr av oss med de andre i resepsjonen. Alle nødutganger blir låst med hengelås, så skulle det skje en brann ja da blir du med brannen og ser ikke dagens lys igjen.
Read More
flemming
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 99 minggu yang lalu

Hotels.com verified review

Et godt hotel med en relativ god frokost, kunne kanskje hat noe ost eller noe annet til pålegg. Men faktisk et veldig bra hotell her i Malawi
Lilian
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 193 minggu yang lalu

Expedia Group verified review

Walkable and sone friendly and respectiful gems
Anne
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 251 minggu yang lalu

Expedia Group verified review

This is an excellent hotel with good customer service. Comfortable rooms, courteous staff and an ambient and relaxing atmosphere. My only negative comment is that the pool is not maintained properly and I was not able to swim as it looked dirty. After I made this comment to the front desk they assured me that next time it will be clean so we will see. Otherwise this is an excellent hotel but just let down by this one area.
Read More
Verified traveler
icon-Perjalanan Perniagaan dengan Pasangan
Perjalanan Perniagaan dengan Pasangan
10.0
/10
Diulas 268 minggu yang lalu

Expedia Group verified review

Pleasant well set out property on outskirt of Mzuzu on main road. Good amenities and service. Very efficient staff. Much better value than Rival sunbird.
Verified traveler
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
10.0
/10
Diulas 273 minggu yang lalu

Expedia Group verified review

I stopped in Mzuzu for what was meant to be a quick overnight trip, and has turned into an almost 2-week visit. When I arrived, I checked in easily and went to my room. We then went out to do some errands. When I returned, I admit I was a bit rude with one of the front desk employees because there had been some kind of an issue with their ability to verify my payment through Expedia. He was a pure professional despite my attitude, for which I later apologized. The staff here are incredible. From the housekeepers, laundry, restaurant, bellman (watch out, he's a boxer!) and more. The restaurant on site has a very diverse menu of great choices, and room service was always prompt and on point. This will be my hotel of choice when I am visiting Mzuzu. The owners and managers should be proud of their team and performance.
Read More
Huw
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 347 minggu yang lalu

Hotels.com verified review

Comfortable stay
Verified traveler
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
4.0
/10
Diulas 352 minggu yang lalu

Expedia Group verified review

Not clean not convenient. Found a gecko in the bathroom. A sick dying one. Very disgusting.
Leann
icon-
10.0
/10
Diulas 364 minggu yang lalu

Hotels.com verified review

They went out of there way to make my stay great‼️Thanks folks I’ll miss you😀
Verified traveler
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
8.0
/10
Diulas 382 minggu yang lalu

Expedia Group verified review

It is a nice property but considering that it is classing itself as a top standard hotel, more attention to detail should be given. The hotel lists as having a pool but in reality it is more like a pond ! And not ideal for a serious swim and also does not look very clean. Also some of the chairs around the pool were broken. In the rooms I only found one plug socket which was rather annoying. They try to make one socket for every nation but not very helpful. The restaurant service is good but the chefs are Indian so most food is spicy and people should be aware that this hotel does not serve alcohol although they don't make this clear unless pressed. The first night I was just told that the hotel did not have any wine which I found very strange for a top class hotel but later a manager explained that they don't serve alcohol although they will sometimes get it for you from a bar next door . All in all a nice property, rooms are clean and beds comfortable but some improvements are needed.
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Rekreasi
6.0
/10
Diulas 383 minggu yang lalu

Expedia Group verified review

チェックイン時に部屋の種類を間違えられた。スタジオで予約していたのがスタンダードに案内されたので、文句を言ったらすぐにスタジオルームに案内しなおしてくれたが、すなわちフロントには私の予約内容が入っていなかったということになる。 　築5年で比較的新しいから、まだ清潔感はある。
TOYOTA
6.0
/10
Diulas 402 minggu yang lalu

Expedia Group verified review

全体的にスタッフの接客はよかったが、予約がうまく通っていなくて別の部屋に通された。変更のお願いをしたが、スムーズな変更ができず手間取った（担当者が引き継ぎをうまくしていなかった様子）。４人で泊まる部屋なのにアメニティが１人分で、もちろん指摘をすれば持って来てくれるが、言わないと気が付けないのは改善の余地ありな接客レベルです。バスタブにお湯を溜めたかったのだけども、栓がうまく閉まらず使えなかったのは残念（修理工さんを呼んだが直せず断念）。時間外朝食をお願いしたが快く対応してくれたことなど、もちろん気持ちよい接待も受けました。スタッフ同士の情報連携をきちんとして「自分は聞いていない」を言い訳にしなくなると全体のサービスレベルが良いよくなると思います。
Richard
10.0
/10
Diulas 405 minggu yang lalu

Hotels.com verified review

The staff are super friendly. The restaurant happens to be the best place in town to eat. I have stayed here before and will plan to do so again whenever I am in Mzuzu.
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