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THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

8.9
/10
Very Good
2,336 reviews

What Guests Say About Their Stay

Room Space (30)
Bedroom (29)
Distance To City Center (28)
Bathroom (25)
I***l
8.5
/ 10
Our 5-night stay in a two-bedroom unit was pleasant. The breakfast menu was great, the room was neat and clean, and the location in the city center made it easy to access everywhere. The infinity pool and its view from the skydeck were awesome. Overall, it was a pleasant experience.
Nugroho
9.1
/ 10
Rooms are spacious and equipped with a washing machine, a full set of dining equipment, an electrical stove, and a refrigerator. It's really recommended if you plan a trip to KL with your family. Location itself is close to the KLCC area, and accessibility from and to the hotel is very easy with a lot of transportation mode options. Of course, I'll make a reservation again in this hotel if I have a trip to KL.
N***e
9.4
/ 10
Saya sangat puas dengan semuanya di Face Suites, dari lokasi yang dekat ke mana-mana, untuk kuliner dekat, dan karena saya dalam rangka Idul Fitri jadi akses ke masjid untuk melaksanakan salat Id sangat mudah dengan berjalan kaki. Dan ada satu hal lagi yang berkesan, untuk staff mekaniknya (saya lupa perhatikan namanya, but you know who you are) yang sangat helpful walau tengah malam saya kesulitan perihal laundry mesin, dia sigap datang untuk membantu kendala saat penggunaan laundry mesin. No wonder tamunya yang datang ramai, karena all services are worth it the price 👍.
Guest
9.7
/ 10
Sangat menyenangkan menginap di sini, unit yang sangat terawat bersih setiap ruangannya dengan desain white clean minimalis modern, easy process at all, bisa titip koper sebelum check in dan sesudah check out, thank you for kindness to my late check out request, very recommended 👍.
Faiz Negara
9.4
/ 10
Good hotel staycation in KL. Hopefully the buffet breakfast will be back soon as kids love the food although it's only a la carte and not much choices during this covid period. Will definitely come back!
In the Area
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1020, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named The Face Suites Kuala Lumpur THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is located in area / city Kuala Lumpur City Centre. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

1020, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250
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Lobby THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Exterior 2 THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

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THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) Rates per Night

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) Location & Address

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is located at 1020, Jalan Sultan Ismail, Bandaraya Kuala Lumpur, Kuala Lumpur, Malaysia, 50250, 1020, Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia. It's situated in the Kuala Lumpur area of Malaysia, known for its vibrant nightlife and street food. The hotel is approximately 4 km from the city center.

How to go to THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) from Airport

Getting from Kuala Lumpur International Airport (KLIA) to THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is a breeze, with several convenient options available. Whether you're looking for the quickest route or the most budget-friendly one, here's a breakdown of your choices for a smooth hotel transfer.

  • Taxi/Ride Hailing (Most Direct):

    A taxi or ride-hailing service offers the most direct route to the hotel. The journey typically takes around an hour, depending on traffic conditions.
  • KLIA Ekspres Train + Taxi (Fastest):

    Take the KLIA Ekspres train from the airport to KL Sentral Station (approx. 30 minutes). From KL Sentral, you can easily grab a taxi or ride-hailing service to THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) (approx. 15-20 minutes).
  • Airport Bus + Taxi (Most Affordable):

    Several airport bus services operate between KLIA and KL Sentral. From KL Sentral, take a taxi or ride-hailing service to the hotel. This is the most affordable option but also the most time-consuming.

Tips:

For the most convenient route, consider using a ride-hailing service directly from the airport. It offers a door-to-door service and can be booked in advance through Traveloka for a hassle-free experience.

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) Reviews & Summary

Looking for all about hotel THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)? This hotel consistently receives positive hotel reviews, making it a popular choice for travellers visiting Kuala Lumpur. Guests particularly love the hotel's stunning views, spacious suites, and excellent location.

One of the standout features of THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is its rooftop infinity pool, offering breathtaking panoramic views of the city skyline. The hotel also boasts a well-equipped fitness center and several on-site dining options. Here's a short review: "The views from the room were incredible, and the staff were so friendly and helpful. I would definitely stay here again!"

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) Room Types Available

Choosing the right hotel room type can make all the difference in your stay. THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:

  • Studio Suite:

    Ideal for solo travellers or couples, these suites offer a comfortable living space with a kitchenette. Non-smoking rooms are available.
  • One-Bedroom Suite:

    Perfect for small families or those who prefer more space, these suites feature a separate bedroom and living area. Some suites offer city views.
  • Two-Bedroom Suite:

    Great for larger families or groups, these suites provide ample space and privacy. Bathtubs are available in some suites.
  • Deluxe Suite:

    These suites offer enhanced amenities and stunning views. Non-smoking options are available.

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is not a pet-friendly hotel. Please check with the hotel directly for any specific requirements or exceptions.

Hotel Facilities in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) offers a wide range of hotel facilities to ensure a comfortable and enjoyable stay for all guests. From relaxing amenities to kid-friendly options, there's something for everyone. Here's a list of hotel amenities available:

  • Rooftop Infinity Pool:

    Enjoy breathtaking views of the Kuala Lumpur skyline while taking a dip in the stunning infinity pool. Open daily from 7:00 AM to 10:00 PM.
  • Fitness Center:

    Stay active during your stay with the hotel's well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Additional fees apply.
  • Kids' Club:

    Keep the little ones entertained with a variety of activities at the Kids' Club. Open daily from 9:00 AM to 6:00 PM.
  • Restaurants and Cafes:

    Enjoy a variety of dining options at the hotel's on-site restaurants and cafes.

Hotel Buffet or Restaurant/Cafe in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) offers a delightful culinary experience with its diverse hotel restaurant and cafe options. Whether you're in the mood for a hearty buffet or a quick coffee, you'll find something to satisfy your cravings. Here's a list of hotel buffet and dining options:

  • Deep Blue Bar and Restaurant:

    Offers a modern dining experience with stunning city views. Open for lunch and dinner. Signature dishes include grilled seafood and premium steaks.
  • Cafe iL Viso:

    A casual cafe serving coffee, pastries, and light meals. Perfect for a quick bite or a relaxing afternoon.

Prices per person for buffet options typically range from SGD 40 to SGD 70, depending on the day and time. Be sure to check for special promotions and discounts.

THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) Airport pickups and How to Book

Looking for hotels with airport shuttle services? THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) offers convenient hotel to airport transfer options to ensure a smooth arrival and departure. To arrange an airport pick-up, follow these steps:

  • Contact the hotel directly at least 24 hours in advance to book your airport transfer.
  • Provide your flight details, including arrival time and flight number.
  • Confirm the pick-up location and any additional requirements.

The hotel offers both private car transfers and shared shuttle services. Prices vary depending on the type of service and distance. Contact the hotel for more information and to make your booking.

Nearby MRT Station & Bus Stops

Getting around Kuala Lumpur is easy with the efficient public transportation system. THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is conveniently located near several MRT nearby and bus stops nearby. Here's a list of nearby MRT station and bus stops:

  • MRT Bukit Bintang Station:

    Approximately 500 meters from the hotel.
  • Bus Stop KL94 Pavillion:

    Approximately 300 meters from the hotel.

To use the public transportation system, you can purchase a Touch 'n Go card, which can be used on both MRT and buses. These cards can be purchased and reloaded at most MRT stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go with the family? Kuala Lumpur offers a plethora of nearby sightseeing places and things to see nearby that are perfect for families and kids. Here are five fantastic places to visit nearby:

  • Petronas Twin Towers:

    A must-see landmark with stunning views from the Skybridge and observation deck. Distance from hotel: 4 km. Entry price: Approximately SGD 25 per adult.
  • KL Tower:

    Another iconic tower offering panoramic city views. Distance from hotel: 3 km. Entry price: Approximately SGD 20 per adult.
  • Aquaria KLCC:

    An impressive aquarium showcasing a diverse range of marine life. Distance from hotel: 4.5 km. Entry price: Approximately SGD 28 per adult.
  • Sunway Lagoon Theme Park:

    A thrilling theme park with water rides, amusement park attractions, and wildlife encounters. Distance from hotel: 16 km. Entry price: Approximately SGD 40 per adult.
  • Islamic Arts Museum Malaysia:

    Explore Islamic art and culture through a fascinating collection of artifacts. Distance from hotel: 2 km. Entry price: Approximately SGD 8 per adult.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) (Kuala Lumpur)

Exploring the nearby dining scene around THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is a treat for food lovers. From trendy cafes to authentic local restaurant experiences, there's something for everyone. Here's a guide to some of the best food eatiries near me:

Cafes/Restaurants:

  • VCR Cafe:

    A popular cafe known for its specialty coffee and delicious brunch options.
  • Feeka Coffee Roasters:

    A cozy cafe serving high-quality coffee and a variety of pastries.
  • Madam Kwan's:

    A well-known restaurant serving authentic Malaysian cuisine.

Local Street Food:

  • Nasi Lemak:

    A fragrant rice dish cooked in coconut milk and pandan leaf.
  • Satay:

    Grilled skewers of marinated meat served with peanut sauce.
  • Laksa:

    A spicy noodle soup with a rich coconut milk broth.
  • Kaya Toast:

    Toasted bread with coconut jam and butter.
  • Char Kway Teow:

    Stir-fried rice noodles with prawns, cockles, and Chinese sausage.

Shopping places near THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) (Kuala Lumpur)

Looking for nearby shopping options during your stay at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)? Kuala Lumpur offers a wide range of shopping experiences, from luxury malls to bustling markets. Here are some of the best mall near hotel and dept stores near me:

  • Pavilion Kuala Lumpur:

    A luxury shopping mall featuring high-end brands and designer boutiques.
  • Suria KLCC:

    Located at the base of the Petronas Twin Towers, this mall offers a mix of international and local brands.
  • Central Market Kuala Lumpur:

    A cultural landmark offering a variety of handicrafts, souvenirs, and local products.

Other Places to Stay Near THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

If you're looking for alternative accommodations near THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur), Kuala Lumpur offers a variety of options to suit different budgets and preferences. Here are some of the best hotel nearby:

Luxury/5-Star Hotels Nearby:

  • Mandarin Oriental Kuala Lumpur:

    A luxurious hotel offering exceptional service and stunning views.
  • Grand Hyatt Kuala Lumpur:

    A stylish hotel with a rooftop pool and excellent dining options.
  • The Ritz-Carlton, Kuala Lumpur:

    An elegant hotel known for its impeccable service and luxurious amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-Star Hotels Nearby:

  • Impiana KLCC Hotel:

    A modern hotel with a convenient location near the Petronas Twin Towers.
  • Traders Hotel Kuala Lumpur:

    Offers stunning views of the Petronas Twin Towers and a rooftop pool.
  • Pullman Kuala Lumpur City Centre Hotel & Residences:

    A stylish hotel with a variety of dining options and a rooftop bar.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-Star Hotels Nearby:

  • Hotel Sentral Kuala Lumpur:

    A budget-friendly hotel with a convenient location near KL Sentral Station.
  • Ancasa Hotel Kuala Lumpur:

    A comfortable hotel with a rooftop pool and a variety of amenities.
  • Swiss-Inn Kuala Lumpur:

    A modern hotel with a central location and affordable rates.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Planning your trip to Kuala Lumpur? With its prime location, luxurious amenities, and stunning views, THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur) is the perfect choice for your stay. Don't miss out on the opportunity to experience the best of Kuala Lumpur from this exceptional hotel. Check hotel availability and make your hotel reservations today!

Ready to book your dream vacation? Visit Traveloka now to book cheap hotels in Malaysia and find the best deals on accommodations. Looking for something closer to home? Explore cheap hotels nearby and discover hidden gems in your own backyard.

All facilities in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Bar, Cafe and Lounge THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Bar, Cafe and Lounge
Lobby THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Lobby
Exterior THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Exterior
Bedroom THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Bedroom
In-room Bathroom THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
In-room Bathroom

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • Restaurant with AC
  • Breakfast (surcharge)
  • Cafe

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • WiFi in public area

Things to Do

  • Fitness center
  • Outdoor pool
  • Pool sun loungers

Transportation

  • Parking with surcharge
  • Secure parking

Connectivity

  • Internet point
  • WiFi (surcharge)

Nearby Facilities

  • ATM/Banking
  • Supermarket

Family-friendly Facilities

  • Children pool

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Facility

Gym, Swimming Pool closed temporarily from 30-10-2025 to 30-10-2025.

General Check-in Instructions

Guest must be 21 years old and above only to be allow for check-in.
Miscellaneous/security deposit is required upon check-in by credit card or cash. The amount collected will be minimum MYR300.00nett - MYR500.00NET (refundable) per room either by credit card or cash. Credit Card release clause within/more or less 14 working days and Debit card release clause within/more or less 30 working days. Cardholders have the right to DISPUTE OR REVOKE the transaction with the bank issuer if the amount is still holding, which may lead to the bank issuer contacting the merchant and requesting the hold be removed.
Smoking or organizing any kind of party or gathering are not allowed in the room, compressor room or Sky Deck. When smoking / bad room condition occurs during your stay RM500 Cleaning Fee will be billed to your account.
Please be informed that there will be a temporary interruption of electricity supply to facilitate essential maintenance work, scheduled as follows: 📅 Date: Thursday, 30 October 2025 ⏰ Time: 10:00 a.m. – 6:00 p.m. 📍 Affected Areas: All units from Level 9 to Level 50A, Gym Room & Swimming Pool Guests are advised to ensure that all electrical appliances are switched off before the shutdown and to unplug any sensitive or valuable electronic devices to prevent damage from potential power surges once supply is restored. Additionally, please be aware that due to this electricity interruption, the Gymnasium and Swimming Pool will be temporarily closed from 7:00 AM to 7:00 PM on the same date.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
100
Number of floors in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
51
Another facilities in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)
Bathtub, Cable TV, Desk, Hairdryer, In-room safe

Frequently asked question in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Is The Face Suites Hotel Previously Known As The Face Suites Kuala Lumpur parking free for hotel guests, and do you offer valet parking services?
No, parking at The Face Suites Hotel is not free for guests. We do, however, offer valet parking as a paid service for your convenience. Please enquire at reception for details on pricing and availability of both hotel parking and valet parking options.
Does The Face Suites Hotel Previously Known As The Face Suites Kuala Lumpur offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at The Face Suites Hotel (formerly The Face Suites Kuala Lumpur). To confirm the availability of hotel smoking rooms or designated smoking areas, it's best to contact the hotel directly. Their website or a quick phone call will provide the most up-to-date and accurate information regarding their smoking policy.
Does The Face Suites Hotel Previously Known As The Face Suites Kuala Lumpur offer free hotel Wi-Fi for guests during their stay?
To confirm whether The Face Suites Hotel (formerly The Face Suites Kuala Lumpur) provides complimentary hotel WiFi, it's best to check directly with the hotel. Their website or a quick phone call will give you the most up-to-date and accurate information regarding their Wi-Fi policy for guests. Many hotels offer free Wi-Fi now, but it's always wise to verify.
Where is the nearest MRT station or bus stops nearby The Face Suites Hotel Previously Known As The Face Suites Kuala Lumpur? What are the top visitor attractions near the hotel?
The nearest MRT station and bus stops are within a short walking distance of The Face Suites Hotel. For specific locations, I recommend using a map app like Google Maps to find the closest bus station near me or nearby mrt station. Regarding visitor attractions near me, you'll find many things to do nearby, including KLCC Park and the Petronas Twin Towers, easily accessible via public transport.
Is The Face Suites Hotel Previously Known As The Face Suites Kuala Lumpur a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the current pet policies of specific hotels. To find out if The Face Suites Hotel (formerly The Face Suites Kuala Lumpur) is a pet-friendly hotel, I recommend checking their official website or contacting them directly. Their website or customer service team will be able to confirm whether they welcome pets and provide details on any associated policies or fees. Many travellers search for animal-friendly hotels, so this information should be readily available.
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More Reviews from Other Guests in THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

8.8
Very Good
From 1,655 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

9.2

Service and Facilites

8.6

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Traveler Reviews THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Number of reviews per page
20
40
Top reviews
Jil
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Right after checking in, I found bugs in the room. It was disgusting. I immediately informed the staff, but they didn’t offer any help, no apology, and acted completely uninterested. That alone should’ve been enough to leave. On top of that, the hotel is confusing — they don’t explain anything, not even how to get to your room. Not all elevators go to every floor, and no one bothered to mention that, so I wasted time trying to figure it out on my own. The service overall was rude and careless, and the cleanliness was clearly not a priority. I’m really disappointed and can’t recommend this hotel to anyone. Definitely not worth the money.
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Azlina
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The place was brilliant. It was spacious. We got a view of kl tower and merdeka 118. Overall can't fault our stay. Infinity pool was the best. You can see klcc, kl tower and merdeka 118.
Kathy
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great stay Joy the server upstairs was amazing with many great recommendations. Highly recommend
Yixiang
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This was one of the worst stays in my past Expedia experience. The room was spacious, but not clean when we arrived. The location and view from the top floor were great. Yet the elevators were extremely slow, adding 5 minutes both ways. Our room was opened unannounced by a worker while we were trying to relax in the room, and he immediately left without any explanation, making us feel unsafe in the hotel. The building was shared with multiple hotel providers, and the lobby was quite busy and unorganised. Please stay away from this property if you are expecting any starred hotel standards.
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Istar
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My stay at The Face Suites in KL was fantastic and truly exceeded expectations. This hotel-apartment hybrid offers the perfect blend of space, comfort, and an unbeatable city view. The standout feature for me was definitely the rooftop infinity pool – it offers a breathtaking view of the Petronas Twin Towers and the KL Tower. Whether during the day or lit up at night, it’s absolutely stunning and one of the most iconic views you can experience in KL.
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Wasif
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Spacious two bedroom suite. Unit has washer dryer which helped us a lot.
Danni-Sophia Himeko
icon-Family
Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Really surprised no towels, bathrobes set in the room. Phone could not connect to front desk, housekeeping. I had to go down to ask for towels. Finally I was able to find extension for room service hoping to speak to someone but the staff didn’t speak English well. Even a 3 star and 4 star hotel had better service.
Yetunde
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice property, ample space for 4. Only issue was the time it took to get a lift. Other than that had a very pleasant sta
Lim Ting
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Lifts are ridiculously slow & its a hassle to redeem free parking as you need to validate your TNG card each time you exit the premises
Tan
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Comfort and cleanliness is good. However… 1. The need to request for toilet paper and mineral water 2. Bad experience at the restaurant! (I) The restaurant staff was not aware of there was 20% off for guest who wants patronise the restaurant for breakfast! (II) We went at a later timing, however, we have a 45 mins to consume our food that was the reason we proceeded. (III)The person on duty at the steaming food area was on the handphone, we had to alert his colleague to let him know there were customers! (IV) The food steaming basket was empty , the person on duty just answered ‘no more’ (V) we had paid RM200 to get the kind of answer? Is this a ‘5 stars’ hotel way of taking care of her guests? Compliment to: 1. The responsiveness of the back reservation staff 2. The front desk for smooth checki in and check out. Hope that FACE Hotel look into what we have just feedback!
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Anthony
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I had an incredible experience at The Face Suites! From the moment I arrived, the service was warm and professional. The suite itself was spacious, modern, and equipped with everything I needed — it felt more like a luxury apartment than a hotel room. But the real highlight? The sky deck infinity pool. It offers one of the most breathtaking views in all of Kuala Lumpur — swimming with the Petronas Twin Towers and KL Tower in full view was surreal, especially at sunset when the city lights begin to sparkle. It’s truly a must-see spot that lives up to the hype on social media.
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Roshni
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very disappointed by the condition of this property. Will stay at one of the hotels next time - much better value for the price point. Location was nice but there was very visible wear in the room which were also not well cleaned. Also expect to wait an average of 10 mins for the elevator. Pictures are misleading as you do not get a full view of the patronas towers from rooftop pool. I lost one of the keys and was charged at checkout which is quite ridiculous for a “luxury” property. Absolutely would not stay here again in KL
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Elijah
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room i got was very nice although there was little to any hot water, for all you military guys without a passport this is definitely not the hotel for you as they will not under any circumstances let you check in without one. Definitely would recommend the superior room tho for the space and very modern bathroom and open space available.
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Muni
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Overall a decent place to stay if having a short visit.
BONNA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Love the hotel and room is great, lots of room for the three of us. Wish they didn’t charge us for the deposit which we still haven’t received it back.
Rudy
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

This is the second time that I have stayed at this hotel. There were several things that have brought down the experience from what it was in the past. The pool area is very nice, It still has a great view of the city at night. They do not serve any food or drinks in the pool area. There is no support staff by the pool. Only a security guard. There were many people and not enough pool area furniture available The ability to have room service is limited to after 5pm. The main restaurant (Deep Blue) on the top floor is still very beautiful and the food is good. The restaurant staff were amazing and made you feel welcomed. The lobby furniture is a little run down and needs to be replaced. It made the place not look as amazing as it once had. At times during the day it is very difficult to get an elevator because there are too few available, that cover too many floors, with a lot foot traffic needing to go up and down. Wait time is a little excessive. The location of the hotel is great and you have several connections available to public transportation
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Melissa
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

This was listed as a 5 star property on expedia. At best, this was a 2 star property. The staff was unhelpful and disinterested. They didn't even have a way to pull up our booking upon arrival-- we had to show a printed copy from expedia. The ammenities listed on their website are not actually on their property-- you have to go to an entirely different hotel. This is A SCAM. Shame on Expedia for allowing this property to be listed as 5 stars.
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Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Noone at the reception to help with luggage or greet when we arrived. No water in the room, had to wait over 1.5 hours to get it delivered. No hot water in the rooms - luke warm at best when you switch on the water heater. They dont know what customer service is. Waiting for lifts on New years eve was a nightmare when they closed 2 lifts. Wouldnt recommend.
Read More
Changsheng
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Great location, very convenient, close to subway. Like the skydeck on the top floor of the building, but the swimming pool was closed for a few days due to the new year celebration. The renovation of the hotel is grand but lack of some details: i.e. hard to find electric outlet for hairdryer and shower door could not close properly. All other things about the hotel are good.
Read More
Nicole
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Great spacious apartments that were very clean - the pool was amazing and the view was great. The lifts were terrible! Long waits and not air conditioned
Number of reviews per page
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40

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Bedroom 4 THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 1,655 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

9.2

Service and Facilites

8.6

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Traveler Reviews THE FACE Suites Hotel (Previously known as The Face Suites Kuala Lumpur)

Number of reviews per page
20
40
Top reviews
Jil
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Right after checking in, I found bugs in the room. It was disgusting. I immediately informed the staff, but they didn’t offer any help, no apology, and acted completely uninterested. That alone should’ve been enough to leave. On top of that, the hotel is confusing — they don’t explain anything, not even how to get to your room. Not all elevators go to every floor, and no one bothered to mention that, so I wasted time trying to figure it out on my own. The service overall was rude and careless, and the cleanliness was clearly not a priority. I’m really disappointed and can’t recommend this hotel to anyone. Definitely not worth the money.
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Azlina
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The place was brilliant. It was spacious. We got a view of kl tower and merdeka 118. Overall can't fault our stay. Infinity pool was the best. You can see klcc, kl tower and merdeka 118.
Kathy
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great stay Joy the server upstairs was amazing with many great recommendations. Highly recommend
Yixiang
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This was one of the worst stays in my past Expedia experience. The room was spacious, but not clean when we arrived. The location and view from the top floor were great. Yet the elevators were extremely slow, adding 5 minutes both ways. Our room was opened unannounced by a worker while we were trying to relax in the room, and he immediately left without any explanation, making us feel unsafe in the hotel. The building was shared with multiple hotel providers, and the lobby was quite busy and unorganised. Please stay away from this property if you are expecting any starred hotel standards.
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Istar
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My stay at The Face Suites in KL was fantastic and truly exceeded expectations. This hotel-apartment hybrid offers the perfect blend of space, comfort, and an unbeatable city view. The standout feature for me was definitely the rooftop infinity pool – it offers a breathtaking view of the Petronas Twin Towers and the KL Tower. Whether during the day or lit up at night, it’s absolutely stunning and one of the most iconic views you can experience in KL.
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Wasif
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Spacious two bedroom suite. Unit has washer dryer which helped us a lot.
Danni-Sophia Himeko
icon-Family
Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Really surprised no towels, bathrobes set in the room. Phone could not connect to front desk, housekeeping. I had to go down to ask for towels. Finally I was able to find extension for room service hoping to speak to someone but the staff didn’t speak English well. Even a 3 star and 4 star hotel had better service.
Yetunde
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice property, ample space for 4. Only issue was the time it took to get a lift. Other than that had a very pleasant sta
Lim Ting
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Lifts are ridiculously slow & its a hassle to redeem free parking as you need to validate your TNG card each time you exit the premises
Tan
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Comfort and cleanliness is good. However… 1. The need to request for toilet paper and mineral water 2. Bad experience at the restaurant! (I) The restaurant staff was not aware of there was 20% off for guest who wants patronise the restaurant for breakfast! (II) We went at a later timing, however, we have a 45 mins to consume our food that was the reason we proceeded. (III)The person on duty at the steaming food area was on the handphone, we had to alert his colleague to let him know there were customers! (IV) The food steaming basket was empty , the person on duty just answered ‘no more’ (V) we had paid RM200 to get the kind of answer? Is this a ‘5 stars’ hotel way of taking care of her guests? Compliment to: 1. The responsiveness of the back reservation staff 2. The front desk for smooth checki in and check out. Hope that FACE Hotel look into what we have just feedback!
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Anthony
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I had an incredible experience at The Face Suites! From the moment I arrived, the service was warm and professional. The suite itself was spacious, modern, and equipped with everything I needed — it felt more like a luxury apartment than a hotel room. But the real highlight? The sky deck infinity pool. It offers one of the most breathtaking views in all of Kuala Lumpur — swimming with the Petronas Twin Towers and KL Tower in full view was surreal, especially at sunset when the city lights begin to sparkle. It’s truly a must-see spot that lives up to the hype on social media.
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Roshni
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very disappointed by the condition of this property. Will stay at one of the hotels next time - much better value for the price point. Location was nice but there was very visible wear in the room which were also not well cleaned. Also expect to wait an average of 10 mins for the elevator. Pictures are misleading as you do not get a full view of the patronas towers from rooftop pool. I lost one of the keys and was charged at checkout which is quite ridiculous for a “luxury” property. Absolutely would not stay here again in KL
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Elijah
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room i got was very nice although there was little to any hot water, for all you military guys without a passport this is definitely not the hotel for you as they will not under any circumstances let you check in without one. Definitely would recommend the superior room tho for the space and very modern bathroom and open space available.
Read More
Muni
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Overall a decent place to stay if having a short visit.
BONNA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Love the hotel and room is great, lots of room for the three of us. Wish they didn’t charge us for the deposit which we still haven’t received it back.
Rudy
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

This is the second time that I have stayed at this hotel. There were several things that have brought down the experience from what it was in the past. The pool area is very nice, It still has a great view of the city at night. They do not serve any food or drinks in the pool area. There is no support staff by the pool. Only a security guard. There were many people and not enough pool area furniture available The ability to have room service is limited to after 5pm. The main restaurant (Deep Blue) on the top floor is still very beautiful and the food is good. The restaurant staff were amazing and made you feel welcomed. The lobby furniture is a little run down and needs to be replaced. It made the place not look as amazing as it once had. At times during the day it is very difficult to get an elevator because there are too few available, that cover too many floors, with a lot foot traffic needing to go up and down. Wait time is a little excessive. The location of the hotel is great and you have several connections available to public transportation
Read More
Melissa
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

This was listed as a 5 star property on expedia. At best, this was a 2 star property. The staff was unhelpful and disinterested. They didn't even have a way to pull up our booking upon arrival-- we had to show a printed copy from expedia. The ammenities listed on their website are not actually on their property-- you have to go to an entirely different hotel. This is A SCAM. Shame on Expedia for allowing this property to be listed as 5 stars.
Read More
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Noone at the reception to help with luggage or greet when we arrived. No water in the room, had to wait over 1.5 hours to get it delivered. No hot water in the rooms - luke warm at best when you switch on the water heater. They dont know what customer service is. Waiting for lifts on New years eve was a nightmare when they closed 2 lifts. Wouldnt recommend.
Read More
Changsheng
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Great location, very convenient, close to subway. Like the skydeck on the top floor of the building, but the swimming pool was closed for a few days due to the new year celebration. The renovation of the hotel is grand but lack of some details: i.e. hard to find electric outlet for hairdryer and shower door could not close properly. All other things about the hotel are good.
Read More
Nicole
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Great spacious apartments that were very clean - the pool was amazing and the view was great. The lifts were terrible! Long waits and not air conditioned
Number of reviews per page
20
40