Delfin Beachfront Resort – Downtown Puerto Vallarta Optional All-Inclusive

I booked an ‘all inclusive’ and all I got was a room The receptionist basically argue with me saying that they don’t have All Inclusive while they have a sign on the counter offering all inclusive I also booked ‘adults only’ and was children everywhere Very misleading! I request a refund.

The beach facing room was a large clean room with a balcony facing the ocean.

Nothing was included not even coffee

Great property near the centre of the romantic zone on the beach. Excellent for walking, restaurants nearby, beach and swimming.

Did this hotel deserve 5 stars? No. Did it deserve 3 stars? Yes, but remember, 3 stars on Hotels.com is "OK". And for about $120 usd/night, on the beach, in PV, "OK" isn't bad. A lot of what frustrated me initially, was the contradictory info we received either through Hotels.com or at the property. When you check in, they give you a "Regulations and service time table" document. There is a lot of negative information, which I personally don't think is a good way to start a week at a hotel. The water was turned off once in the middle of the night and 3 times (that we noticed) during the day. One of these times was for 4 hours due to a broken pipe. We had to ask for someone to come up to the room with a bucket of water to flush the toilet. The maid was great until it was her day off and management evidently didn't think to cover her rooms. They had the room cleaned after we mentioned it. Hotels.com states there is no elevator but reviews mention 2 elevators with one of them broken. There are 2 elevators and one stopped working at least once/day. Hotels.com says there are 3 pools. However, one pool (adults only) is available for a 350p fee (good toward food/drink). The other pools are in a large patio area but there are only 6 umbrellas. Over the weekend we were there, you had to get out there early to snag an umbrella. So....not a bad hotel. Good location for the price. They need to update their Hotels.com info and their check-in document.

Perfect place. Nice beach restaurantes

The location is great.

No not stay at this hotel. Rooms are dirty.

The staff were great. I love this area - close to all the shops, restaurants and night life. The property/rooms could use some updates. The beds were not the comfiest but also not a deal breaker given the cleanliness, great service and views here.

Property is clean she’s south but he has a lot of roaches

Our room was very basic. There was no lamp just the light by the door. Shower was small and water barely trickled out of the overhead shower head. Curtains we not blackout so the room was very bright throughout the light since we were street side. Staff was friendly and our room was always cleaned good. We did not do AI so I can’t comment on the food. We loved the location though! Would stay again.

No key to the

A fine spot for home base for a week. AC needs improvement. Have stayed many times and will return.

It was awesome

Spend the extra money and stay in the adult building. Rooms are double the size

This was a very economical beach front hotel in the best zone in PV. Loved it!

Property was decent. Customer service was poor. Staff was not very helpful. No extra room key was provided.

I had the street view but was not bad very convenient access to the beach and malacon

I stayed in both an Adult/Executive and a Standard room. The former had more features along with a direct ocean view, but my Standard room was fine too. With a sideways view of the ocean. Both were very clean. The staff, in all cases, were wonderfully helpful, polite and cheerful.

I think the views from the balcony were great and the location. The building itself is just pretty old and everything is just outdated for the price, I guess. The location was also pretty decent. Our cleaning person was fantastic and one of the receptionist. However, my friend told me the older receptionist man was very mean to them.