What do past guests say about Hotel Imperial?

Hotel Imperial is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Hotel Imperial

Name: Hotel Imperial
Address: Avenida Rafael Murillo Vidal 56, Xalapa, Estado de Veracruz-Llave, Mexico, 91060, Avenida Rafael Murillo Vidal 56, Estado de Veracruz-Llave, 91060, Mexico
Rating: 6.4

Hotels

6.4

/10

Pleasant

37 reviews

What Guests Say About Their Stay

Fernanda

10.0

/ 10

Es un lugar sencillo y todo el personal es muy amable, solo que es un lugar con mucho eco y no sé si fue el personal de limpieza, pero se escuchaban sus voces hasta mi habitación y no estaban hablando en volumen fuerte. Excelente para viajar con mascotas.

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Santander

10.0

/ 10

La recepción muy lineal, el servicio en restaurante agradable aunque un poco lento ya que solo habia una persona. El cuarto de buen tamaño con los servicios básicos en funcionamiento. Diría que un poco incómodo el colchón pero por el precio acorde. Resaltó la buena limpieza de todo el espacio a ocupar.

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Isabel Cristina

10.0

/ 10

Lo que me mas me agrado fue el check in fue super facil y rápido, lo que no me agrado del todo es cuando llegue ala habitacion, parecia que las sababas habian sido usadas con anterioridad, me atrevi a oler la sabana y era aceite pero a smple vista parecia algo mas... Tamaño no me gusto del todo lo senti pequeño... Parecua de juguete y en lo personal la vez pasada que asisti me toco una habitacion con mejor proporcion y era igual para fos personas y la cama mas grande..

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In the Area

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Avenida Rafael Murillo Vidal 56, Xalapa, Estado de Veracruz-Llave, Mexico, 91060

Main Facilities

Restaurant

WiFi

Hotel Imperial is located in area / city Xalapa.

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What's around Hotel Imperial

Avenida Rafael Murillo Vidal 56, Xalapa, Estado de Veracruz-Llave, Mexico, 91060

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Location

Hotel Imperial is located in area / city Xalapa.

About Hotel Imperial

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Imperial.

Savor your favorite dishes with special cuisines from Hotel Imperial exclusively for you.

With all facilities offered, Hotel Imperial is the right place to stay.

All facilities in Hotel Imperial

Others

Hotel Services

Luggage storage
Multilingual staff
Front desk
Newspaper in lobby
Tours
Wedding service

Public Facilities

Others
Restaurant
Smoke-free area

Connectivity

LAN Internet
Free WiFi

General

Banquet
Ballroom

Business Facilities

Meeting facilities
Business center

Food and Drinks

Breakfast

In-room Facilities

Accommodation Policy & General Information in Hotel Imperial

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Pet deposit: MXN 50 per stay
Pet fee: MXN 249 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards

This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

13:00 - 07:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, WiFi
Check-In / Check-Out Time	From 13:00 - 07:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Imperial	34
Number of floors in Hotel Imperial	3
Another facilities in Hotel Imperial	Luggage storage, Multilingual staff, Front desk, Newspaper in lobby, Tours

Frequently asked question in Hotel Imperial

What are available facilities at Hotel Imperial?

There are top facilites at Hotel Imperial such as Restaurant, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Imperial?

The standard check-in time at Hotel Imperial is starting from 13:00 - 07:00 while the latest check-out time is at Before 12:00

Does Hotel Imperial provide breakfast?

Yes, Hotel Imperial provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Imperial

Hotel Imperial has a 3.0-star rating.

How many floors does Hotel Imperial have?

Hotel Imperial has 3.

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More Reviews from Other Guests in Hotel Imperial

Overall Ratings & Reviews Hotel Imperial

Other sources (37)

6.4

Pleasant

From 37 reviews

Cleanliness

7.4

Room Comfort

7.0

Location

5.2

Service and Facilites

7.2

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Traveler Reviews Hotel Imperial

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Top reviews

Dan

6.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

No había agua caliente ni presión en la regadera

Felipe

8.0

/10

Reviewed 51 week(s) ago

Expedia Group verified review

Muy buen servicio muchas gracias a la persona que me ayudo a calentar un desalluno era un muchacho muchas. Gracias y muy amable....

AP Super traveler

4.0

/10

Reviewed 600 week(s) ago

Expedia Group verified review

I would never ever reccomend this hotel to anybody who plans to travel to Xalapa.. Run away

AP Super traveler

4.0

/10

Reviewed 601 week(s) ago

Expedia Group verified review

I WOULD NEVER EVER RECCOMEND THIS HOTEL. IS FILLED WITH COPS AND IN TERRIBLE CONDITION. DOORS ARE LOW. NO SHAMPOO NOTHING

AP Super traveler

4.0

/10

Reviewed 603 week(s) ago

Expedia Group verified review

This hotel is NOT recommended to anyone Facilities are old and the hotel looks as if was built 60 years ago by a bad arquitect There is no value here We did not even have shampoo in our room. It was for sale at the front desk Bathroom impossible to take a shower in Beds are old and in bad shape

Alex

2.0

/10

Reviewed 684 week(s) ago

Hotels.com verified review

Want a shower head that has no concentration and hot water that goes from cold to scalding over and over? Want to be ignored by the wait staff in the restaurant for nearly 20 minutes before getting service? Want to hear every person in the entire building through paper thin walls? Want to toss and turn on a beat up old mattress? Want to hear and feel constant knocking to the wall behind the bed? Want poor customer service? Welcome to hotel imperial. For the love of god and all that is holy do not stay here. Pay more as Xalapa is a beautiful place deserving enjoyment.

Claudia

4.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

La habitación tiene una ventana que da a la calle y al hacer la limpieza la dejan abierta sin supervisón. Asi la dejan todo el día

Gabriela

Leisure with Partner

8.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Solo nos costó mucho trabajo subir las escaleras ya que traíamos un carrito donde estaba mi mascota De lo demás excelente

Yael Alejandro

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Excelente, no tengo ningún reclamo.

José

2.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

No me hicieron la reservación y no me de dieron cuarto. No voy a pagar

ANGEL

2.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

El personal es mal encarado, segun la habitación ya estaba pagada por expedia y me exigian el pago ahi, habitación muy pequeña, baño diminuto, muy mal relacion precio-habitación Al prestarme la plancha me pidieron mi cre

Fernanda

Leisure with Pet

10.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

Marco

10.0

/10

Reviewed 52 week(s) ago

Expedia Group verified review

bien la estancia

Jose

Leisure Family

2.0

/10

Reviewed 55 week(s) ago

Expedia Group verified review

Desastre

Payola

Leisure

10.0

/10

Reviewed 62 week(s) ago

Expedia Group verified review

Recomendable

Santander

10.0

/10

Reviewed 64 week(s) ago

Hotels.com verified review

Isabel Cristina

Leisure with Partner

10.0

/10

Reviewed 67 week(s) ago

Expedia Group verified review

Hitzel

Leisure with Partner

2.0

/10

Reviewed 82 week(s) ago

Expedia Group verified review

La recepcionista con mala cara, el hotel sucio, la habitación demasiado pequeña, el agua de la regadera congelada no tiene agua caliente, y mucho ruido de gente afuera de la habitación.

PATRICIA I

Business and Leisure

10.0

/10

Reviewed 102 week(s) ago

Expedia Group verified review

Acogedora, excelente ubicación

Raúl Agustín

Leisure with Partner

6.0

/10

Reviewed 112 week(s) ago

Expedia Group verified review

Excelente ubicación, modernizar las instalaciones, cambiar las camas.

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Disclaimer

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