Krystal Beach Acapulco

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7.2
Pleasant
1,004 reviews

What Guests Say About Their Stay

Baruch

10.0
/ 10
Had a wonderful time, people in Acapulco always the best when it comes to hospitality, specially the staff from this lovely hotel.

Harry Martin

10.0
/ 10
The only problems are #1 , the a/c on the rooms are not adequate, I had to purchase a fan to make it bearable #2, the elevators, even though there are 4, many times one was out of service or there were so many guests that you wait for more than 10 minutes and still can't get on one, in 19 days I had to take the stairs to the tenth floor 5 times in sweltering heat, when you do get on one it stops on almost every floor and they are very hot inside. Other than that it was good

Ageda

10.0
/ 10
Everything was amazing, except on the weekend when more guests arrived, the elevators took more than 30 minutes to reach your floor due to their weight capacity.
In the Area
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Ave Costera Miguel Aleman 163, Acapulco de Juárez, Estado de Guerrero, Mexico, 39670

Main Facilities

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This accommodation offers:
Outdoor pool
Waterslide
Poolside bar
Children pool
Parking
24-hour Receptionist
Krystal Beach Acapulco is a resort is located at Acapulco de Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Krystal Beach Acapulco

Ave Costera Miguel Aleman 163, Acapulco de Juárez, Estado de Guerrero, Mexico, 39670
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Lobby Krystal Beach Acapulco
Lobby 2 Krystal Beach Acapulco

Discover More About Krystal Beach Acapulco

General
Near Galerías Acapulco

Location
With a stay at Krystal Beach Acapulco in Acapulco (Costera Acapulco), you'll be within a 5-minute drive of Diana the Huntress and Papagayo Beach. This beach resort is 2.7 mi (4.3 km) from La Quebrada Cliffs and 0.1 mi (0.1 km) from Galerías Acapulco.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Galerías Acapulco - 0.2 km / 0.1 mi
Parque Papagayo - 0.2 km / 0.1 mi
Papagayo Beach - 0.6 km / 0.4 mi
Condesa Beach - 0.7 km / 0.4 mi
Plaza Bahia - 0.8 km / 0.5 mi
Diana Galleries Mall - 1.1 km / 0.7 mi
Hornos Beach - 1.3 km / 0.8 mi
Diana the Huntress - 1.4 km / 0.8 mi
Playa El Morro - 1.4 km / 0.9 mi
Tamarind Beach - 2 km / 1.3 mi
Playa Las Hamacas - 2 km / 1.3 mi
Mercado Centro - 2.7 km / 1.6 mi
Reina Park - 2.9 km / 1.8 mi
Icacos Beach - 3.1 km / 2 mi
El Veladero National Park - 3.2 km / 2 mi

The preferred airport for Krystal Beach Acapulco is General Juan N. Alvarez Intl. Airport (ACA) - 22.3 km / 13.9 mi

Facilities
Take advantage of recreational opportunities offered, including an outdoor pool, a waterslide, and a hot tub. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Event facilities at this resort consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Dining
Enjoy international cuisine at Aquamarina, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 7 AM to noon for a fee.

Rooms
Make yourself at home in one of the 400 guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

All facilities in Krystal Beach Acapulco

Facility

  • Outdoor pool
  • Waterslide
  • Poolside bar
  • Children pool
Swimming Pool Krystal Beach Acapulco
Swimming Pool
Entertainment Facility Krystal Beach Acapulco
Entertainment Facility
Functional Hall Krystal Beach Acapulco
Functional Hall
Lobby Krystal Beach Acapulco
Lobby
Exterior Krystal Beach Acapulco
Exterior

Kids and Pets

  • Babysitting with surcharge
  • Children facilities

Family-friendly Facilities

  • Children pool
  • Children club (surcharge)

Things to Do

  • Beach umbrella
  • Outdoor pool
  • Beach towel
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Connectivity

  • Free WiFi

General

  • Banquet
  • Parking

Public Facilities

  • Smoke-free area

Business Facilities

  • Meeting rooms
  • Conference rooms

Hotel Services

  • Wedding service
  • Porter
  • 24-hour Receptionist
  • Concierge

Nearby Facilities

  • Gift shop
  • Grocery

Accommodation Policy & General Information in Krystal Beach Acapulco

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - 11:30 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Krystal Beach Acapulco
400
Number of floors in Krystal Beach Acapulco
19
Another facilities in Krystal Beach Acapulco
Babysitting with surcharge, Children facilities, Children pool, Children club (surcharge), Beach umbrella

Frequently asked question in Krystal Beach Acapulco

What is normal check-in & check-out time at Krystal Beach Acapulco?
The standard check-in time at Krystal Beach Acapulco is starting from 15:00 - 11:30 while the latest check-out time is at Before 12:00
Does Krystal Beach Acapulco provide breakfast?
Yes, Krystal Beach Acapulco provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Krystal Beach Acapulco
Krystal Beach Acapulco has a 3.0-star rating.
How many floors does Krystal Beach Acapulco have?
Krystal Beach Acapulco has 19.
How many rooms are available at Krystal Beach Acapulco
Krystal Beach Acapulco has 400.
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More Reviews from Other Guests in Krystal Beach Acapulco

7.2
Pleasant
From 1,004 reviews
Cleanliness

7.8

Room Comfort

7.2

Service and Facilites

7.6

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Traveler Reviews Krystal Beach Acapulco

Number of reviews per page
20
40
Top reviews
José
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Tiene buena ubicación. Punto malo es que no te indican de antemano que el estacionamiento tiene un costo de $230.00 (por noche) y cada que requieres usar el vehículo te piden avisar 30 a 45 minutos antes para que te lleven el vehículo con su correspondiente propina, ondea Otro punto malo es que el aire acondicionado de la habitación tenía un aroma a humedad.
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Yaritza
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Terrible la comida
Dulce
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

El baño escurria del techo y no se iba el agua y olía a caño
Montserrat
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Las fotos publicadas no corresponden con las condiciones reales del hotel, la habitación olía feo, la playa está extremadamente sucia, y el personal no fue amable, además te cobran estacionamiento adicional a tu reserva
Yuliana
icon-Friends and family with Friends
Friends and family with Friends
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Todo muy bonito Solo que en mi habitación había chinches
Baruch
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Had a wonderful time, people in Acapulco always the best when it comes to hospitality, specially the staff from this lovely hotel.
CLAUDIA
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was very hot. They need better air conditioner on the entire building.
Juan
icon-with Children
with Children
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Overpriced, Menu is simple and expensive. No gym available. No privacy at the beach , hustling is allowed and pressure you to buy
Daniel
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Just the parking very limited for checking in... Is no space car for checking in..
Octavio
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excelente
Jorge
icon-Friends and family Family
Friends and family Family
2.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Well, the room we had 928 on 9th floor. Air conditioner had a really strong smell of feces, so strong like sewer. We notified reception like 4 times. Person came to check but bad smell remains. So they were having some pipe problems so some were being changed but smell so bad. Finally they moved us to 1028 10th floor and once again issues came up, sink was clogged up and head shower 🚿 was missing, so when I turned on water splash all over.
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MARIBEL
icon-Family
Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Facility meet all expectations.
Clemente
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The water is cold, no hot water in my room
Frank
icon-with Children
with Children
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

From the time we arrived the hotel staff seemed very unwilling to take make you feel welcome, front desk seems to be more interested in coworkers conversation and her cell phone rather than accommodating the guests arriving. Same attitude was expressed throughout the hotel. As far as the hotel location was great.
jose
icon-with Children
with Children
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Pésimo hotel. le falta mucho mantenimiento nosotros. Rentamos 12 habitaciones y ni una función el aire. La comida. Le falta mucha variedad no ay nada. No hablemos del servicio La gerenta muy grosera. No te resulve nada. Pésimo en todo. No se los recomiendo para nada
Raul Alberto Anselmo
icon-with Children
with Children
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Fue una experiencia horrible, te ponen un brazalete que debes de portar en toda tu estancia, si se te despega o se te pierde se te cobran 697.00 pesos, si estás en la alberca es muy probable que se te despegue. No se aceptan visitas si tu familia o amigos te quieren visitar. Las personas dejan apartados camastros y mesas en el área de piscina y no están ahí, ni entiendo cómo permiten eso. En nuestra última noche soñaron las alarmas de incendio a media noche, la salida de emergencia en súper mal estado, mi hijo tiene un problema en sus rodillas y lo tuve que bajar literalmente cargando y tiene 15 años, nadie clarificó que pasó, no nos dijeron que pasó y si estábamos a salvo o no, una experiencia horrible, nunca hubo nadie que nos pudiera dar información, los huéspedes estábamos en el lobby, en planta baja o otros en la playa. Jamás me volvería a hospedar en este hotel. Necesitas una identificación para que te den toallas de la alberca, si se llegan a manchar por lo más mínimo te cobran extra, y tienes que esperar mucho tiempo porque no hay un empleado que esté ahí para entregarte las toallas y las tienes que regresar en esa área para que te regresen tu identificación y esperar hasta que alguien llegue a el área, etc.. las tarjetas de acceso a la habitación las tienes que regresar al hacer check out. Pagas el estacionamiento y duran casi 1 hora los valet parking en traerte tu carro.
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Ernesto Adolfo
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

MUY BUENA ATENCIÓN POR PARTE DEL PERSONAL
Steven
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

This is a very basic hotel with no frills. When I got to my room the bathroom didn’t even have towels and O had to call housekeeping for towels. Lots of noise from the traffic below and the buses constantly honking their horns.
Nina
icon-
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Severe sewage problem. We had no water for a period of 11-8am and then the water was running gross black water. The front desk staff acted like it was no problem. My niece came to have lunch with me and the front desk guy wanted 510. Pesos to let her in. I said how much are you going to pay me for the dirty water in the bathroom?. RUDE!! Check out that day. The staff needs to be considerate of guests.!!
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Leonor
icon-Family
Family
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Clean room
Number of reviews per page
20
40

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Bedroom 4 Krystal Beach Acapulco

Disclaimer

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