Marriott Cancun, An All-Inclusive Resort

Others
8.8
/10
Very Good
1,002 reviews

What Guests Say About Their Stay

Abdullatif

10.0
/ 10
1.Pool side seating are gone all day .You need to spend time hunting for seats.. You have to go and grape seat as soon as you arrive there? Short in seating. I lost a very Valuable prescription eye glass. I am still waiting to hear from the hotel. Yes lost and founds was informed . I hope I can receive my glass as it is $$ and need to drive with it? I am now 5 days since we are back home still waiting to hear from them?

Marty

10.0
/ 10
Very clean! We loved everything about our stay at the Marriott! The staff was amazing! The food was great and the pool was beautiful!

Lindsey

10.0
/ 10
Food was amazing, facilitates were beautiful and well kept but we were most impressed with the service. My husband was sick and the staff went out of their way to help even as far as going across town to pick him up a prescription. We will be recommending to other people.
In the Area
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Boulevard Kukulcan, Retorno Chac L-41, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Marriott Cancun, An All-Inclusive Resort is a accommodation is located at Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Marriott Cancun, An All-Inclusive Resort

Boulevard Kukulcan, Retorno Chac L-41, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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General


Near Ballenas Beach

Location


With a stay at Marriott Cancun, An All-Inclusive Resort in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and La Isla Shopping Mall. This all-inclusive property is 2.9 mi (4.7 km) from Delfines Beach and 13.3 mi (21.4 km) from Moon Palace Golf Club.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Nichupté Lagoon - 0.4 km / 0.2 mi
Aquaworld - 0.6 km / 0.4 mi
Ballenas Beach - 0.8 km / 0.5 mi
Oasis Arena - 1.3 km / 0.8 mi
San Miguelito - 1.4 km / 0.9 mi
Maya Museum of Cancun - 1.8 km / 1.1 mi
Iberostar Cancun Golf Course - 1.9 km / 1.2 mi
Luxury Avenue Shopping Mall - 1.9 km / 1.2 mi
Kukulcan Plaza Shopping Mall - 1.9 km / 1.2 mi
Marlin Beach - 2.5 km / 1.5 mi
Hotel Zone Beaches - 2.5 km / 1.5 mi
El Sol de Cancun - 3 km / 1.9 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 3.3 km / 2 mi
Delfines Beach - 3.3 km / 2 mi
La Isla Shopping Mall - 3.4 km / 2.1 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 17.5 km / 10.9 mi
Tulum Intl. Airport (TQO) - 170.9 km / 106.2 mi

Facilities


Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a complimentary water park, and a health club. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.

Business Facilities


Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Cancun? This property has 125 square feet (12 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle and a bus station shuttle are provided for an additional charge.

Dining


Enjoy seafood at Cevichería by La Isla, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Rooms


Make yourself at home in one of the 450 guestrooms featuring iPod docking stations and LCD televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

All facilities in Marriott Cancun, An All-Inclusive Resort

Bar, Cafe and Lounge Marriott Cancun, An All-Inclusive Resort
Bar, Cafe and Lounge
Swimming Pool Marriott Cancun, An All-Inclusive Resort
Swimming Pool
Entertainment Facility Marriott Cancun, An All-Inclusive Resort
Entertainment Facility
Fitness Center Marriott Cancun, An All-Inclusive Resort
Fitness Center
Functional Hall Marriott Cancun, An All-Inclusive Resort
Functional Hall

Things to Do

  • Waterpark
  • Romantic proposal packages
  • Outdoor pool
  • Garden
  • Wine tasting room
  • Shops
  • Health club
  • Spa
  • Pool cabanas
  • Waterslide

Hotel Services

  • Multilingual staff
  • Express check-in
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking
  • Lazy river

Accessibilty

  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

Food and Drinks

  • Poolside bar
  • Vegetarian meal
  • Snack bar

Transportation

  • Airport transfer
  • Access to bus station
  • Valet parking

Public Facilities

  • Coffee shop
  • Elevator
  • Parking

Family-friendly Facilities

  • Kids club
  • Children pool

Business Facilities

  • Meeting rooms
  • Conference rooms

Nearby Facilities

  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Fitness center
  • Game room

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Marriott Cancun, An All-Inclusive Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:30
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 23:30 - to 12:00
Available rooms at Marriott Cancun, An All-Inclusive Resort
450
Number of floors in Marriott Cancun, An All-Inclusive Resort
6
Another facilities in Marriott Cancun, An All-Inclusive Resort
Waterpark, Romantic proposal packages, Outdoor pool, Garden, Wine tasting room

Frequently asked question in Marriott Cancun, An All-Inclusive Resort

What are available facilities at Marriott Cancun, An All-Inclusive Resort?
There are top facilites at Marriott Cancun, An All-Inclusive Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Marriott Cancun, An All-Inclusive Resort?
The standard check-in time at Marriott Cancun, An All-Inclusive Resort is starting from 15:00 - 23:30 while the latest check-out time is at Before 12:00
What is the star rating of Marriott Cancun, An All-Inclusive Resort
Marriott Cancun, An All-Inclusive Resort has a 4.5-star rating.
How many floors does Marriott Cancun, An All-Inclusive Resort have?
Marriott Cancun, An All-Inclusive Resort has 6.
How many rooms are available at Marriott Cancun, An All-Inclusive Resort
Marriott Cancun, An All-Inclusive Resort has 450.
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More Reviews from Other Guests in Marriott Cancun, An All-Inclusive Resort

8.8
Very Good
From 1,002 reviews
Cleanliness

9.4

Room Comfort

8.6

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
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Traveler Reviews Marriott Cancun, An All-Inclusive Resort

Number of reviews per page
20
40
Top reviews
Min ki
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Check-in and check-out were handled very slowly. The service showed zero professionalism and was highly inefficient. There was only one group ahead of me, yet I had to wait 30 minutes to be attended to.
Maureen
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We truly enjoyed our time at the Marriott.
Danielle
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel, Food and staff were all fantastic! Honestly, the only reason we won’t be back is because of how loud the pool area is because there is only one pool there’s no escaping the sound system unless you go to the beach. We love the beach, but we also really enjoy the pool as well. Again the staff are super super friendly and the food was really good! It’s really just a matter of preference on how you vacation if this is a good spot for you or not.
Read More
Luke
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Food = 8.5/10. Best of all inclusive I’ve been to. No true lunch buffet was surprising. Staff = 8/10 most were amazing and very friendly. Beach = sargassum was an issue but beach and sand were fine. Major waves were fun for the kids. Overall, pools and water slides were a hit but there was nothing for kids to do in the evenings. No arcade, no table games. We saw a ping pong table on the last day. My kids were too old to participate in the kids club. Nightly Entertainment = 2/10. Don’t expect big shows or anything exciting. Pool Chair Situation = 0/10. Pure chaos. Workers made it worse by taking things off chairs for those who complained. It was a mess
Read More
Andres
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Love this family friendly resort. Food is amazing and it has everything you need without having to leave anywhere. Rooms are nice and clean.
Abdullatif
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

1.Pool side seating are gone all day .You need to spend time hunting for seats.. You have to go and grape seat as soon as you arrive there? Short in seating. I lost a very Valuable prescription eye glass. I am still waiting to hear from the hotel. Yes lost and founds was informed . I hope I can receive my glass as it is $$ and need to drive with it? I am now 5 days since we are back home still waiting to hear from them?
Read More
Claudia
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very clean- beautiful property
Xuanyan
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Property is bright and clean. Staff are friendly.
sneha
icon-with Friends
with Friends
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We have visited Cancún every year and have always looked forward to our trips, but unfortunately this stay was a significant departure from the experiences we’ve come to expect. The pool reservation system was a major source of frustration. Guests are effectively required to wake up at 4:00 AM just to secure a table — something we heard echoed by nearly every couple we spoke with during our stay. This is not what a vacation should feel like. On one occasion, a dispute over a poolside table escalated into a confrontation where another guest used inappropriate and offensive language in front of children. It was an uncomfortable and stressful situation that should never occur in a resort environment. To make matters worse, the resort repeatedly ran out of pool towels — a basic amenity that a property of this size and price point simply should not struggle to keep stocked. It added yet another layer of inconvenience to what should have been a relaxing day by the pool. Dining was equally disappointing. The reservation system was difficult to navigate, and missing a time slot meant struggling to find food at all. The menu options were quite limited, and as vegetarians, we found very little to choose from. What made it even more frustrating was that the resort consistently ran out of even the most basic food items — things like vanilla ice cream, cheese pizza, and beans. These are not exotic requests; they are staples one would expect to always be available at an all-inclusive resor
Read More
Krishna
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

b
Michael
icon-with Friends
with Friends
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

They canceled our room after alerting them and you that we would be delayed a day due to weather. I’m still waiting for a refund after talking to Expedia and Marriott numerous times. This will be the last time I use Expedia if this is not resolved.
Marty
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very clean! We loved everything about our stay at the Marriott! The staff was amazing! The food was great and the pool was beautiful!
Victoria
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

All around 10/10 stayed with my children under 10
Timmy
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good all inclusive overall.
Lindsey
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Food was amazing, facilitates were beautiful and well kept but we were most impressed with the service. My husband was sick and the staff went out of their way to help even as far as going across town to pick him up a prescription. We will be recommending to other people.
Myrtho
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent stay at the Marriott all inclusive. High standards, staff is very helpful and very nice at all times. Very clean and well maintained. We booked a room with resort view, but we could still see the ocean. Love the adult only side for quiet times, while enjoying the pool activities on the family side.
Semyon
icon-with Children
with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

No hot water
Brigham
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Spotless rooms, incredible and attentive staff. All-inclusive means all-inclusive. Couldn’t have asked for a greater stay for our10-year anniversary.
Varun
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great resort and clean rooms. The staff were very nice especially the activities team! All the activity staff were engaging with everyone and friendly. Restaurants were good , Japanese grill could be better but overall would reccomend.
Jennifer
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff was so nice and accommodating.
Number of reviews per page
20
40

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Lobby 4 Marriott Cancun, An All-Inclusive Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 1,002 reviews
Cleanliness

9.4

Room Comfort

8.6

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Marriott Cancun, An All-Inclusive Resort

Number of reviews per page
20
40
Top reviews
Min ki
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Check-in and check-out were handled very slowly. The service showed zero professionalism and was highly inefficient. There was only one group ahead of me, yet I had to wait 30 minutes to be attended to.
Maureen
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We truly enjoyed our time at the Marriott.
Danielle
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel, Food and staff were all fantastic! Honestly, the only reason we won’t be back is because of how loud the pool area is because there is only one pool there’s no escaping the sound system unless you go to the beach. We love the beach, but we also really enjoy the pool as well. Again the staff are super super friendly and the food was really good! It’s really just a matter of preference on how you vacation if this is a good spot for you or not.
Read More
Luke
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Food = 8.5/10. Best of all inclusive I’ve been to. No true lunch buffet was surprising. Staff = 8/10 most were amazing and very friendly. Beach = sargassum was an issue but beach and sand were fine. Major waves were fun for the kids. Overall, pools and water slides were a hit but there was nothing for kids to do in the evenings. No arcade, no table games. We saw a ping pong table on the last day. My kids were too old to participate in the kids club. Nightly Entertainment = 2/10. Don’t expect big shows or anything exciting. Pool Chair Situation = 0/10. Pure chaos. Workers made it worse by taking things off chairs for those who complained. It was a mess
Read More
Andres
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Love this family friendly resort. Food is amazing and it has everything you need without having to leave anywhere. Rooms are nice and clean.
Abdullatif
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

1.Pool side seating are gone all day .You need to spend time hunting for seats.. You have to go and grape seat as soon as you arrive there? Short in seating. I lost a very Valuable prescription eye glass. I am still waiting to hear from the hotel. Yes lost and founds was informed . I hope I can receive my glass as it is $$ and need to drive with it? I am now 5 days since we are back home still waiting to hear from them?
Read More
Claudia
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very clean- beautiful property
Xuanyan
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Property is bright and clean. Staff are friendly.
sneha
icon-with Friends
with Friends
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We have visited Cancún every year and have always looked forward to our trips, but unfortunately this stay was a significant departure from the experiences we’ve come to expect. The pool reservation system was a major source of frustration. Guests are effectively required to wake up at 4:00 AM just to secure a table — something we heard echoed by nearly every couple we spoke with during our stay. This is not what a vacation should feel like. On one occasion, a dispute over a poolside table escalated into a confrontation where another guest used inappropriate and offensive language in front of children. It was an uncomfortable and stressful situation that should never occur in a resort environment. To make matters worse, the resort repeatedly ran out of pool towels — a basic amenity that a property of this size and price point simply should not struggle to keep stocked. It added yet another layer of inconvenience to what should have been a relaxing day by the pool. Dining was equally disappointing. The reservation system was difficult to navigate, and missing a time slot meant struggling to find food at all. The menu options were quite limited, and as vegetarians, we found very little to choose from. What made it even more frustrating was that the resort consistently ran out of even the most basic food items — things like vanilla ice cream, cheese pizza, and beans. These are not exotic requests; they are staples one would expect to always be available at an all-inclusive resor
Read More
Krishna
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

b
Michael
icon-with Friends
with Friends
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

They canceled our room after alerting them and you that we would be delayed a day due to weather. I’m still waiting for a refund after talking to Expedia and Marriott numerous times. This will be the last time I use Expedia if this is not resolved.
Marty
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very clean! We loved everything about our stay at the Marriott! The staff was amazing! The food was great and the pool was beautiful!
Victoria
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

All around 10/10 stayed with my children under 10
Timmy
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good all inclusive overall.
Lindsey
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Food was amazing, facilitates were beautiful and well kept but we were most impressed with the service. My husband was sick and the staff went out of their way to help even as far as going across town to pick him up a prescription. We will be recommending to other people.
Myrtho
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent stay at the Marriott all inclusive. High standards, staff is very helpful and very nice at all times. Very clean and well maintained. We booked a room with resort view, but we could still see the ocean. Love the adult only side for quiet times, while enjoying the pool activities on the family side.
Semyon
icon-with Children
with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

No hot water
Brigham
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Spotless rooms, incredible and attentive staff. All-inclusive means all-inclusive. Couldn’t have asked for a greater stay for our10-year anniversary.
Varun
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great resort and clean rooms. The staff were very nice especially the activities team! All the activity staff were engaging with everyone and friendly. Restaurants were good , Japanese grill could be better but overall would reccomend.
Jennifer
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff was so nice and accommodating.
Number of reviews per page
20
40