Edem Hotel

Firstable I want to say terriblw receptionist at the desk. Second think I booked hotel with free buffet breakfast but they even not selling water. Hotel is empty and like this hotels shouldn't work. It was minus three outside and room was cold but receptionist says goverment not givin gas they cannot warm room. Even she doesn't want to give the remote for air con. Can you imagine? Tollilet was dirty, tissues on the floor, not toiletries just a tawels. Outside ice not putting any salt someone copping outaide and opening way to go out. Just the unbeilivible. I am showing itinerary to the receptionist for breakfast she even not listening. She was very rude and unbeilivible not respectful with the customers. I was shocked what is going on. There is only good think Old man helped a lot. He brought remote air con to warm up and etc. This people not understanding what is the customer service what they should provide in the hotel. They Just adverting what is they haven't and playing with the customers.

We came to Chişinău and didn’t really know what to expect. What a fantastic city! We stayed at the Edem Hotel as it was fairly centrally located, not too far from the zoo and also within walking distance to main roads and a number of shopping centres. We were made to feel incredibly welcome and the colleagues at the hotel were so friendly. I would absolutely recommend anyone to stay here and we will definitely stay here again!

The staff were amazing 10/10 the first two nights were super quiet you wouldn't believe your in a city. Unfortunately there was no hot water for 3 nights I did raise it but it wasn't fixed, I sat by the pool but it wasn't that enjoyable as kids were shouting and throwing a ball into the furniture. also there are no blinds or curtains so you wake up when the sun's out

We stayed with my mom, dad and cat. The staff was very friendly and the hotel overall is very good.

It’s a nice, cozy, friendly and clean place with a very good location to have access in the hurt of town. I really enjoyed my trip staying with them! The supermarket, the restaurants and everything you need near to the accommodation.

My issue was more with Expedia than the property. They assured me it was okay to pay with credit card. Repeatedly. When I arrived it was cash only. When I arrived they had no knowledge of my reservation and said they don’t work with Expedia any more and don’t know why they’re still listed. So I didn’t receive the room I booked; I’m lucky they let me stay at all. The listing said breakfast was included. The property said it was not, but they still gave it to us because of the old listing. My only real issue with the place was that we had to use a bathroom in a hall with a virtually see through door. And there was another guest room in the same hall. But overall, a great visit and kind staff.

Beautiful hotel with a Cleaning and refreshing pool. But staff boat no English Made things difficult in communicating.

I was only for 1 night. The hotel is good, the street around the hotel is not asphalted, location is good.

No English Spoken. Slept on a sofa bed - not king-size either. Located up a dark backstreet. No mirror in bathroom for shaving. Old paint pot for a bin. Too many items not as advertised.

Good value. A bit hard to find. Nice pool.

The swimming pool was nice, good room and bathroom.

Pleasant stay. Hotel is a short 15 minute walk from the centre of town Room was comfortable and clean Staff very pleasant and helpful The road is a little quiet and dark at night. I didn’t feel threatened but might not be an ideal place to stay for a solo female

Nice double bed nice shower. AC remote without battery, this place is 6 min walk from main road and that small road is poorly lit.

Although I booked this great looking hotel in January, when I arrived I was informed that my room was not available and I was offered a room in the basement. This room was like a cellar and not suitable. I was found another hotel room in a hotel with no swimming pool on a busy road and asked to pay extra as it was a central location. I refused to pay extra. I paid the agreed rate and was shown a room that I accepted as It had been about 90 minutes since I had first attempted to check in. The room was in a hotel that was having building work done on it and drilling commenced on the exterior wall to my room as soon as I checked in. Unable to communicate that well with the hotel staff, complaints returned blanked faces and shrugs of shoulders. Breakfast was not served and service to the room or any attempt to communicate with me was zero. Extremely poor service, extremely poor facilities, very poor food, very poor standard for hotels.com

I arrived in Chisinau airport at 6 in the morning and took a taxi to this hotel where I had made a reservation a month ahead of time through Orbitz. When I arrived at the hotel, the woman at the front desk looked completely puzzled. She did not speak a single word of English and made it known to me that I wasn't on the book for that day or any other day at all. Having made this reservation a month ahead and wanting to make sure I had a place to stay when I arrived after a grueling 22 hour flight, I was obviously disappointed. The woman kept telling me to wait in Russian, so I waited. And waited and waited. She was very nice and offered me two cups of coffee while I was waiting and allowed me to use their Wi-Fi so I did. After an hour and a half of waiting, I decided that since I really didn't know what I was waiting for and my entire stay in Chisinau was only 1 day anyway, I should stop wasting time and get myself another hotel. So, I made a reservation at another hotel and walked away. I came home to find out that they had charged me $500 for an alleged "no show" reservation which is not only an outright lie but also a total scam! The entire room price would have been $27 had they had a room, been able to keep their end of the bargain and honored my reservation, let alone speak English so they could at least communicate what had gone wrong. They do not deserve to be rewarded for failing to keep their end of the bargain. Do not do business with these shady people!

Hotel is situated at the center, but in a dark street. If you go out at night, the way back can be unpleasent. There is a nice outdoor pool.

Hotel was good and clean, off road parking was great, finding the hotel was impossible, even the local police could not find it

Bad experience with this hotel. When I made a reservation I asked for a single room with a king bed but got 2 twin beds. I do not recommend this hotel

The place looks good but that is all. The staff is horrible, incompetent and unprofessional. I booked a room in advance and paid for it with my credit card. When I arrived and tried to check in I was told I owed them the money for my room even though I had a receipt about my previous payment. Instead of accommodating me, girls from front desk were demanding the money and showing extreme rudeness

My experience at Hotel Edem was described by the one English speaking member of staff as "terrible". I arrived at hotel Edem on October 7 directly from Chisinau airport. At the reception I went to check in whereby the receptionist informed me it was "not possible ". With some difficulty I found the booking on my hotels.com app. and showed it to her. However it made no difference there was still no room for me. The staff made some attempt to find me an alternative hotel but failed to find one. Fortunately I was able to use the app to book and pay for a room at Regency hotel. The staff at Eden booked me a taxi and asked me if I would return tomorrow when the room was available. I said I would. I returned to Hotel Edem on Saturday 8th at 1pm and checked into room 1. I left the hotel 15 minutes to go on a wine tour. I returned at 7 pm wherein entering the hotel I could see my bag packed and sitting in the lobby. The English speaking staff member said "Sorry we had to give your room to someone who had paid in advance". Then she made her "this is terrible" remark . Fortunately there was a room still available at the Regency where I returned. I am still feeling angry that I could be treated in such a cavalier way by a hotels.com approved hotel. It is not a nice experience to arrive in a non EU country like Moldova and to find that you have nowhere to sleep at 11pm on the weekend of a major sporting event. For this to happen twice in the same short stay is "difficult".