General Check-in Instructions
General Check-in Instructions (English Only)
In line with the recent advisory by the Philippine Government, we have received the necessary Certificate of Authority to Operate (CAO) from the relevant authorities for Crown Regency Hotel - Makati to accept room reservations for Essential Travelers: - Guests with existing reservations under any Accommodation Establishment within Luzon as of March 17, 2020, and outside Luzon as of May 1, 2020 - Foreign Guests who are transiting through, or are otherwise temporarily staying in, the Philippines for a short period and will leave the country - Long-staying Guests - Distressed Overseas Filipino Workers (OFWs) - Repatriated OFWs in compliance with approved quarantine protocols - Non-OFWs who may be required to undergo mandatory facility-based quarantine - Locally Stranded Individuals (LSIs) - Employees of agencies and instrumentalities of the Government including Government Owned & Controlled Corporations (GOCCs) and Local Government Units (LGUs), especially health & emergency frontline, border control, and other critical service workers - Healthcare workers and other employees from establishments that are allowed to operate during the ECQ/MECQ/GCQ pursuant to the IATF Omnibus Guidelines; provided that their place of work is located within the same Community Quarantine Zone As proof that you qualify as an Essential Traveler, the hotel may request the following documents depending on the qualifications presented above: - Roundtrip Travel Ticket - Quarantine Certificate stating completion of 14-day quarantine & negative PCR-test result - Company ID / Proof of Profession - Certificate of Employment/Profession stating the Purpose of Travel - Travel Authority from the Joint Task Force (JTF) CoViD Shield (except APORS: government, medical, and authorized business workers) - Medical Certificate from the Municipal/City Health Officer of LGU where LSI was stranded - Letter of Confirmation from LGU of Destination Be advised that the hotel may decline your booking when no government-mandated proof can be presented upon check-in. As we intensify our efforts to keep everyone safe, all our hotel properties go through regular disinfection procedures to control or kill infectious agents and minimize the risk of spreading diseases and viruses. As part of our safety protocols, we are also asking for your utmost understanding and cooperation on the precautionary measures that we are currently implementing in our hotel: UPON ENTERING THE PROPERTY • A temperature check will be done at the hotel entrance. • All security guards and frontline staff are required to wear facemasks. SANITATION & DISINFECTION • All common areas with heavy customer contact are disinfected regularly. • Sanitary alcohol and hand sanitizer dispensers are installed in all entrances, reception areas, and front offices. • Comfort rooms are sanitized every 30 minutes. OTHER PREVENTIVE MEASURES • In-house guests are visited in their rooms twice (2) daily for temperature checking. • Guests and employees who are experiencing flu-like symptoms, headache and/or sore throat may seek medical attention from the assigned company nurse. We will follow the Department of Health (DOH) protocol. GENERAL REMINDERS • Hotel guests and employees in public areas shall strictly observe social distancing. • Per Executive Order issued by the LGU, curfew in some cities shall start from 8PM to 5AM. • For sanitary purposes, meals (breakfast, lunch, and dinner) will be served through room service, and we’ll be using disposable items when serving. Room service is until 8PM only. Please take note of the schedule of the serving of meals: BREAKFAST - Serving Time 07:00 AM Dish-out Time 08:00 AM LUNCH - Serving Time 12:00 NN Dish-out Time 01:00 PM DINNER - Serving Time 06:00 PM Dish-out Time 07:00 PM • All guests should put their soiled linens outside their rooms to be picked up by our Housekeepers. New linens will then be replaced and will also be left outside the rooms. • Change of linen is only upon guest request and any other requests will only be until 8 PM. • All our Housekeepers will be wearing Personal Protective Equipment (PPE) in accordance to the directives of the government. Besides these, we are also compliant with all directives coming from the Department of Health (DOH), Department of Tourism (DOT), and other concerned government agencies. Once again, your safety has always been our top priority. Together, let us work tirelessly for a safe and healthy environment for everyone. THE MANAGEMENT.
