DoubleTree by Hilton Jabal Omar Makkah

Good

Very nice and good plac and very very clean

It was a slightly above average experience overall, nothing particularly special or extraordinary. The biggest disappointment was the breakfast service. Some of the servers had a cold, unwelcoming attitude, as though I, as a guest, was somehow an inconvenience, especially whenever I requested a cup of karak chai. On one morning at around 10:40 am, I asked for a second cup of chai. The server went to speak with the manager, then returned and told me it had “finished.” I found that quite disappointing, especially considering the hotel’s proximity to masjid al Haram. Being unable to get a simple second cup of chai left a poor impression. And their chai wasn’t that great either. They would serve a lukewarm excess milk chai and call it “karak chai”. They have never had a karak chai before. Another issue was the lack of “Do Not Disturb” or “Do Not Clean Room” door signs. This meant I had no way of indicating that I didn’t want housekeeping entering my room. On my first morning, I left in a rush, leaving some of my worn clothes, sleeping shorts and personal garments out in the open. When I returned, I found that housekeeping had cleaned the room and moved my clothes onto the sofa. I did not appreciate that. Had I known they would be entering, I would have put my belongings away myself rather than having staff handle them. Overall, while the stay was acceptable, these experiences significantly affected my impression. If I return in the future, I would choose to stay somewhere els

Very clean hotel

Air conditioning was need some maintenance

This hotel offers truly outstanding service, featuring a welcoming front desk, fast room service, and very friendly staff. Every worker goes out of their way to make sure guests feel happy and well cared for during their stay. Servers in the dining area check on tables often and clear plates fast.

Our room was very clean, the front desk staff was excellent, and the breakfast offered an amazing variety of choices. The breakfast team was extremely helpful and friendly, especially the manager, Hamza, and Abdul Rahman, who provided outstanding service and made our stay even more enjoyable. Highly recommended!

Exactly and very good that was staying

Prefer if there was a television in the megazzine only during world cipS

Over great hotel. Wish they still had fragrance free soap, shampoo, and lotion for Ihram restrictions

Good location. Walking distance to Masjid Al Haram and there are frequent golf cart shuttles between masjid and hotel. Some rooms even have the view of the Haram. Staff was very prompt and helpful. Rooms are clean and well maintained. We did have very positive experience. May Allah enable everyone who wants to do umrah and hajj.

Very nice hotel and close to Haram

We had been given a room for disabled people, but we enjoy the stay

Very professional and accommodating

My third time there, was amazing experience as usual Will come again for sure.

Very clean staff are nice and professional

We stay again

Room was spacious, had a shuttle service to haram, staff was helpful and friendly, and breakfast had good choices.

Duty mananger at our chack in time is not really supportive very rude other satff is fine Before chack in make sure your company contact the hotel management other wise hotel management will no support you

Great stay nd location to haram