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Ascott Orchard Singapore

Apartments
No. 11 Cairnhill Road, Orchard, Singapore, 229724
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the country
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BEDROOM Ascott Orchard Singapore
BEDROOM Ascott Orchard Singapore
BEDROOM Ascott Orchard Singapore
BEDROOM Ascott Orchard Singapore
COMMON_SPACE Ascott Orchard Singapore
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Traveloka
8.8 Impressive
From 325 reviews
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Check our curated reviews for honest descriptions about this accommodation.
One of the most comfortable hotels in Orchard.
Much I.
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Facilities
AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Location Info

No. 11 Cairnhill Road, Orchard, Singapore, 229724
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Check-in
Sat, 02 Jul 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 1 Room
Based on 325 reviews
8.8
Impressive
Fantastic
150
Very Good
144
Satisfying
8
Average
23
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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excellent service (1)
complete facilities (1)
comfortable room (2)
great location (3)
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Language
English
1 Reviews
8.5
/ 10
8.5
Holiday

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Accommodation's Reply

23 Apr 2022
Dear Riana, Greetings from Ascott Orchard Singapore! Thank you for choosing our strategically located serviced residence and for letting us know you had an enjoyable and comfortable stay with us. It has been a great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well- Thank you.--- Kind regards, The management of Ascott Orchard Singapore
AC
2 Reviews
5.8
/ 10
5.8
Staycation
The hotel was nice and beautiful. But was greeted with a insect on my bed when I check in. When approach staff. Instead of changing room, they sending someone up to clean. Was kind of shock with the service recovery. A high end hotel with a insect.

1 liked this review

Accommodation's Reply

31 Mar 2022
Dear Andy, Greetings. We deeply regret to learn you have been very dissatisfied with the service extended by our team and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere wish our team provides professional and helpful service always. We truly appreciate your feedback and following your feedback, we would like to assure you our Guest Service management team shall be investigating, and we shall focus our efforts in the areas we lack, in addition to counselling our team member concerned. All of us truly hope you will give us an opportunity to recover your lackluster experience and allow us to change your impression of our service. Kind regards, The management of Ascott Orchard Singapore
RB
6 Reviews
10
/ 10
10
Staycation
The room really clean and up to my standard. Love the environment and atmosphere. Even the staff are helpful even they go beyond their duties. Well recommendedfor all type of people business, personal or family staycatiion if planning located near orchard area.

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Accommodation's Reply

22 Mar 2022
Dear Rozaime, Greetings from Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay with us. We are delighted you had a wholly enjoyable and comfortable stay with us. We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. All of us are also truly grateful for your high recommendation for our serviced residence This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness. Thank you for making us feel valued too! With your recent experience staying with us, all of us sincerely hope Ascott Orchard be your choice lodging whenever you like a short respite from your busy schedule. It has truly been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish you well. Thank you. Kind regards, The management of Ascott Orchard Singapore
LR
1 Reviews
6.7
/ 10
6.7
Staycation
The floor were dirty and wasn't carpeted. TV was small and remote was spoil. The room has a sound bar which was unique. The toilet was very clean, perfect flow of water. Water was hot enough and it doesn't spray around that wet the whole area. But the toilet windows were translucent so might be quite uncomfortable.

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Accommodation's Reply

17 Jan 2022
Dear Lim, Greetings. Thank you for taking time to share your valuable feedback. We deeply regret to learn your lovely family and you did not fully enjoy your stay with us and we sincerely apologise for the disappointment, inconvenience and discomfort by the cleanliness of the floor in the 6th level Studio Premier suite assigned for your stay. Please be assured we have taken note of your feedback and our housekeeping management team shall be investigating and carrying out the needed corrective works. With regard to your feedback on the glass window in our suites, please allow us to share that a one-way privacy film is applied on the windows of our property. We sincerely hope the detractions in your recent stay with us will not prevent you from staying with us again as we truly hope to welcome you back, giving us an opportunity to recover your trust in our service. Thank you. Kind regards, The management of Ascott Orchard Singapore
JW
2 Reviews
9.7
/ 10
9.7
Staycation
Beautiful room, good facilities (swimming pool and gym open to fully vaccinated guests), great service (especially concierge and check in). We enjoyed having the bathrobes to wear during our stay. The bathtub was spacious. Very enjoyable experience!

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Accommodation's Reply

17 Jan 2022
Dear Jodie, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your experience staying with us. All of us are delighted you had a great stay with us, and you like the décor and ambiance of our suites and facilities.. All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. Thank you for making feel valued! It has been our great pleasure being service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore
LT
3 Reviews
9.1
/ 10
9.1
Staycation
Centrally located, and my go to staycation option! Pleasant ambience & spacious in the room. Comes with a kitchen & washer which is useful for me!. Food options were endless ard the vicinity, and the vongole at the kith cafe is my favorite.

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NY
1 Reviews
9.7
/ 10
9.7
Perfect experience, nothing to complain and everything was beyond satisfactory and beyond what I expected. Had such a good time with my partner, staff were friendly and helpful, room was clean, big and very well designed. Best experience I've had, my new go-to place for sure! Definitely will recommend!

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MG
1 Reviews
9.4
/ 10
9.4
Staycation
Have got to commend the concierge! Appreciate their politeless and effort to get the lift for guests when guests return to the hotel.

1 liked this review

CC
1 Reviews
9.7
/ 10
9.7
Staycation
Nice and clean service apartment with friendly & helpful staff. Located near Paragon, within 5mins of walking distance.

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RC
2 Reviews
9
/ 10
9
Staycation
It was a great stay at Ascott Orchard! The check in process was smooth and my room was ready when I arrived. The room was clean, well lit and on a high floor. Good selection of shows as well, including Warner Brothers (which I haven't watched in years!) Air con was a little too cold but I was able to adjust it. Only drawback was that room service was quite inconvenient. I was told to head downstairs to Kith cafe to pick up my. Room service as it was quicker. But the whole point of room service is for me to lounge around in the comfort of my room while waiting for food to be delivered, no? Ended up going down to collect my food as it's cheaper and no service charge I believe. Hotel is connected to Paragon via a sheltered walkway which I found to be very convenient. It's also walking distance to malls such as Takashimaya, ION orchard, Tangs, 313 Somerset, Orchard Gateway etc. Lots of variety of food and shopping. Overall, I enjoyed my stay and will be back again.

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Minimum Age for Check-in Policy
Guests must be at least 18 years old to be able to check-in.

Hotel Description
Check-in and Check-out Time
Check-in: From 15:00
Check-out: Before 12:00

Home Highlights

Ascott Orchard Singapore offers an exclusive accommodation in the strategic area in Orchard Road.

We're ready to accompany you during your business trip or shopping spree.

If you need to go to Mount Elizabeth Hospital for medical needs, this accommodation can be the perfect place for you to rest.

Location and Nearby Attractions

It's only 3 minutes away on foot from this property to the upper-class stores along Orchard Road.

Mount Elizabeth Hospital is just 5 minutes away, while the Wheelock Place office complex is 10 minutes away on foot.

Home Features

The bedroom is equipped with a premium mattress.

A TV with international channels, a kitchen with a microwave, an electric kettle, and an ironing facility are also available in the room.

You can also try the swimming pool and the fitness center in your leisure time.

Other Things to Note

Bringing pets and smoking are prohibited in this property.

This accommodation only accepts guests who are 21 years old or older.

Hotel Policy

Additional breakfast are chargeable at SGD 29.43 /person.

Smoking is strictly not allowed in this property

Pets are NOT allowed.


According to regulatory advisories, all the guests are required to be vaccinated and notify the hotel of their purpose of stay if they are traveling via the Air Travel Pass (ATP), Reciprocal Green Lane (RGL), Vaccinated Travel Lane (VTL), or are required to serve a Stay-Home-Notice (SHN). Guests may contact the hotel before booking confirmation or include a remark under “Special Requests.”

We are currently unable to accept room reservations for guests issued with Stay-Home-Notice (SHN)

Guests who are tested positive for covid-19 prior to arrival are not allowed to stay at this property.

Housekeeping is only available from Mondays to Saturdays.

The gym will be closed for the safety of our guests until 18 August 2021 in accordance to prevailing government policy.

Facilities
In-room Facilities
  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Shower
  • TV
Hotel Services
  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Mobile
  • Multilingual staff
  • 24-hour Receptionist
Public Facilities
  • Parking
  • Elevator
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area
Nearby Facilities
  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket
Accessibilty
  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible
General
  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
Business Facilities
  • Business center
  • Computer station
  • Photocopier
Transportation
  • Area shuttle
  • Parking with surcharge
Things to Do
  • Fitness center
  • Outdoor pool
Connectivity
  • LAN Internet
  • WiFi in public area (surcharge)
Family-friendly Facilities
  • Children pool
Sports and Recreations
  • Fitness center
Shuttle Service
  • Airport transfer (surcharge)
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
See other 66 Apartments in Orchard