Mercure Singapore On Stevens

8.3
/10
Very Good
1,562 reviews

What Guests Say About Their Stay

Kenneth
10.0
/ 10
staff was kind enough to take me upstairs to the lounge to check in due to the line. I am a AII member, although not elite status, still very kind. no real easy public transport options. shuttle only begins at 10am. friendly staff and easy bag storage options.
Billy
9.1
/ 10
The staff was friendly and very helpful. The bedroom was very clean and had a nice ambiance.
Pham B. T.
10.0
/ 10
My experience at the hotel was amazing like wifi included in every room, not far from then center and bus stop but a bit far from the mrt station tho. Anyway I will give 10/10 for Mercure on Stevens Road, hope that I will have a chance to come back
zsuzsanna
10.0
/ 10
The hotel is in a great area. Has a very convenient shuttle service to MRT and shopping centre. Our room was a bit small but had a comfortable bed and nice view. Breakfast has a great selection, bit busy because it is serving Novotel as well. All in all a good stay.
Nicketta
10.0
/ 10
The staff was very friendly. They let me check in early. The room was very clean. The property is just a 15 minute walk from the subway station. Lots of dining options near the hotel. I would recommend this place.
In the Area
See Map
Orchard District, 28 Stevens Road 01 02, 257878, Orchard, Singapore, 257878

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Mercure Singapore On Stevens is a good choice when you are visiting Orchard. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878, Orchard, Singapore, 257878
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Lobby Mercure Singapore On Stevens
Exterior 2 Mercure Singapore On Stevens

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Mercure Singapore On Stevens Rates per Night

Looking for the best Mercure Singapore On Stevens hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Mercure Singapore On Stevens room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Mercure Singapore On Stevens Location & Address

Mercure Singapore On Stevens is located at Orchard District, 28 Stevens Road 01 02, 257878, Orchard, Singapore, 257878. It's situated in the Orchard area of Singapore, known for its lush greenery and convenient access to the city. The hotel is approximately 5 km from the city center.

How to go to Mercure Singapore On Stevens from Airport

Figuring out the best way to get from Changi Airport to Mercure Singapore On Stevens? Don't worry, we've got you covered! Here are a few options for your hotel transfer from the airport to the hotel, depending on your budget and time constraints.
  • Taxi

    (most direct): A taxi is the quickest way to get to the hotel. You can easily find a taxi at the airport's taxi stand. The journey usually takes around 20-30 minutes, depending on traffic.
  • Ride Hailing

    (convenient): Ride hailing services are readily available at Changi Airport. Simply book a ride through their app, and a driver will pick you up. This is a comfortable and relatively fast option.
  • MRT

    (most affordable): Take the MRT from Changi Airport to Orchard MRT station. You'll need to transfer at Tanah Merah station. From Orchard MRT, you can take a short taxi or bus ride to the hotel.
  • Airport Shuttle

    (budget-friendly): Several airport shuttle services operate from Changi Airport to hotels in Singapore. These shuttles are a cost-effective option, especially if you're travelling solo.

Tips:

For the most convenient route, consider a taxi or ride hailing service, especially if you have luggage. If you're on a budget, the MRT is a great option, but be prepared for a bit of walking or a short taxi ride from Orchard MRT station.

Mercure Singapore On Stevens Reviews & Summary

Looking for all about hotel Mercure Singapore On Stevens? Want to know what other guests think? This hotel consistently receives positive hotel reviews for its excellent location, comfortable rooms, and friendly service. Guests love the hotel's proximity to Orchard Road, making it easy to access shopping, dining, and entertainment. The rooms are well-appointed and offer a relaxing retreat after a day of exploring Singapore. A standout feature is the hotel's lush surroundings, providing a tranquil escape from the city bustle. Here's a short review to encourage bookings: "Fantastic hotel in a great location! The staff were incredibly helpful, and the room was perfect. I would definitely stay here again."

Mercure Singapore On Stevens Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Mercure Singapore On Stevens offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a rundown of the different hotel bedroom types available:
  • Superior Room:

    These rooms offer comfortable accommodation with standard amenities. They are available in both smoking and non-smoking options.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, the Deluxe Rooms offer extra space and enhanced amenities. Some rooms feature bathtubs.
  • Executive Suite:

    These suites provide a separate living area and bedroom, offering more space and privacy.
  • Family Suite:

    Ideal for families, these suites offer ample space and may include additional beds or a sofa bed.
  • Connecting Rooms:

    Available upon request, connecting rooms are perfect for families or groups travelling together.
The hotel is generally not pet-friendly, so it's best to check with the hotel directly regarding their pet policy and any potential exceptions or additional charges.

Hotel Facilities in Mercure Singapore On Stevens

When choosing a hotel, the hotel facilities can greatly enhance your stay. Mercure Singapore On Stevens boasts a range of hotel amenities to cater to both adults and children. Here's a look at what's on offer:
  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Operating hours are typically from 7:00 AM to 10:00 PM.
  • Fitness Centre:

    Stay active during your stay with the hotel's well-equipped fitness centre. Open 24 hours.
  • Tennis Court:

    Enjoy a game of tennis on the hotel's tennis court.
  • Kids' Club:

    Keep the little ones entertained at the Kids' Club, offering a range of activities and games.
  • Business Centre:

    Stay connected and productive with the hotel's business centre, offering printing and other services.
  • Concierge Service:

    The concierge is available to assist with travel arrangements, restaurant reservations, and more.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
Some facilities may have extra fees, such as tennis court rentals or specific activities at the Kids' Club. Check with the hotel for details.

Hotel Buffet or Restaurant/Cafe in Mercure Singapore On Stevens

Looking for a delicious meal without leaving the hotel? Mercure Singapore On Stevens offers several dining options, including a hotel buffet and a hotel restaurant. Here's what you can expect:
  • FUSE Bar:

    Enjoy a relaxed atmosphere with a variety of drinks and light bites.
  • Winestone:

    Savour Mediterranean cuisine with a focus on quality wines. Main courses range from SGD 30 to SGD 50.
  • Buffet Breakfast:

    Start your day with a hearty buffet breakfast featuring a selection of international and local dishes. Prices are around SGD 35 per person.
Winestone is known for its signature dishes like the Grilled Octopus and the Seafood Paella. Be sure to check out their daily specials!

Mercure Singapore On Stevens Airport pickups and How to Book

Need a convenient hotel to airport transfer? Mercure Singapore On Stevens offers hotels with airport shuttle services to make your arrival and departure hassle-free. To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport. Booking steps are straightforward: call the hotel, provide your information, and confirm the booking.

Nearby MRT Station & Bus Stops

Getting around Singapore is easy thanks to its excellent public transport system. If you're staying at Mercure Singapore On Stevens, here are some nearby MRT stations and bus stops nearby:
  • Stevens MRT Station (Downtown Line):

    Approximately 5-minute walk.
  • Orchard MRT Station (North-South Line):

    Approximately 15-minute walk or a short bus ride.
  • Bus Stop B40211 (Stevens Rd):

    Located right outside the hotel.
  • Bus Stop B09038 (Orchard Rd):

    A few minutes' walk away, offering various bus routes.
To use the MRT and buses, you can purchase a Singapore Tourist Pass, EZ-Link card, or simply use contactless payment methods like your credit card. EZ-Link cards can be purchased at MRT stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Orchard and its surrounding areas offer a wealth of nearby places to go for kids and adults alike. Here are a few nearby sightseeing places and things to see nearby:
  • Singapore Botanic Gardens:

    (2 km from hotel) A UNESCO World Heritage Site, perfect for a relaxing stroll. Free entry.
  • National Museum of Singapore:

    (4 km from hotel) Discover Singapore's history and culture. Entry fee: SGD 15 for adults.
  • ArtScience Museum:

    (6 km from hotel) Explore interactive exhibits at Marina Bay Sands. Entry fee: SGD 30 for adults.
  • Singapore Zoo:

    (15 km from hotel) Get up close with animals from around the world. Entry fee: SGD 48 for adults.
  • Gardens by the Bay:

    (7 km from hotel) Marvel at the Supertrees and explore the Cloud Forest and Flower Dome. Entry fee: SGD 28 for two conservatories.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Singapore!

Where to eat near Mercure Singapore On Stevens (Orchard)

Craving some delicious nearby dining options? Orchard is a food lover's paradise, with a wide array of local food and international cuisine to choose from. Here are some recommendations for food eatiries near me:

Cafes/Restaurants:

  • Wild Honey (Mandarin Gallery):

    Popular brunch spot with a diverse menu.
  • PS.Cafe (Palais Renaissance):

    Known for its stylish ambiance and delicious cakes.
  • Din Tai Fung (Paragon Shopping Centre):

    Famous for its soup dumplings (Xiao Long Bao).

Local Street Food:

  • Hainanese Chicken Rice:

    A must-try Singaporean dish.
  • Laksa:

    Spicy coconut curry noodle soup.
  • Char Kway Teow:

    Stir-fried noodles with cockles, prawns, and Chinese sausage.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Kaya Toast:

    Toasted bread with coconut jam and butter, often enjoyed with soft-boiled eggs.

Shopping places near Mercure Singapore On Stevens (Orchard)

Ready for some retail therapy? Orchard is a shopper's paradise, with a plethora of dept stores near me and shops near me. Here are some nearby shopping destinations:
  • Orchard Road:

    A world-renowned shopping street with a wide variety of malls and boutiques.
  • ION Orchard:

    A luxury shopping mall with high-end brands and designer boutiques.
  • Takashimaya Shopping Centre:

    A department store with a wide range of products, from fashion to home goods.

Other Places to Stay Near Mercure Singapore On Stevens

Looking for alternative accommodations? Orchard offers a variety of options, from luxury hotels to more affordable hotels nearby. Here are some suggestions:

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Hotel, Singapore:

    Known for its luxurious accommodations and impeccable service.
  • The St. Regis Singapore:

    Offers elegant rooms and suites with personalized butler service.
  • Four Seasons Hotel Singapore:

    A luxurious hotel with a tranquil atmosphere and stunning views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Singapore!

Four-Star Hotels Nearby:

  • Orchard Hotel Singapore:

    A stylish hotel with a convenient location on Orchard Road.
  • Holiday Inn Singapore Orchard City Centre:

    Offers comfortable accommodations and a range of amenities.
  • York Hotel:

    A charming hotel with a relaxed atmosphere and a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Singapore!

Three-Star Hotels Nearby:

  • Hotel Boss:

    A modern hotel with a rooftop pool and a convenient location near Lavender MRT station.
  • ibis Styles Singapore on MacPherson:

    Offers colourful and stylish accommodations with a focus on value.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Singapore!

Conclusion

Ready to book your stay at Mercure Singapore On Stevens? With its prime location, comfortable accommodations, and excellent facilities, it's the perfect choice for your next trip to Singapore. Check hotel availability and make your hotel reservations today! Don't miss out on the opportunity to experience all that Singapore has to offer. Book your room booking now and enjoy a memorable stay at Mercure Singapore On Stevens. book cheap hotels in Singapore cheap hotels nearby

All facilities in Mercure Singapore On Stevens

Swimming Pool Mercure Singapore On Stevens
Swimming Pool
Fitness Center Mercure Singapore On Stevens
Fitness Center
Lobby Mercure Singapore On Stevens
Lobby
Exterior Mercure Singapore On Stevens
Exterior

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • Laundry service

Kids and Pets

  • Babysitting with surcharge

Transportation

  • Parking with surcharge

Things to Do

  • Outdoor pool

Connectivity

  • WiFi in public area (surcharge)

General

  • Swimming pool

Accommodation Policy & General Information in Mercure Singapore On Stevens

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Mercure Singapore On Stevens
10
Another facilities in Mercure Singapore On Stevens
Concierge, Express check-in, Express check-out, 24-hour Receptionist, Laundry service

Frequently asked question in Mercure Singapore On Stevens

Is Mercure Singapore On Stevens parking free for hotel guests, and do you offer valet parking services?
No, Mercure Singapore on Stevens does not offer free hotel parking for guests. We do, however, provide valet parking services for your convenience at an additional cost. Please enquire at reception upon arrival for details on pricing and availability.
Does Mercure Singapore On Stevens offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at Mercure Singapore on Stevens. Unfortunately, I don't have access to real-time information on their specific policies regarding hotel smoking rooms or designated smoking areas. To confirm their current policy on smoking, I recommend checking their official website or contacting the hotel directly. They'll be able to provide the most up-to-date and accurate details.
Does Mercure Singapore On Stevens offer free hotel Wi-Fi for guests during their stay?
Yes, Mercure Singapore on Stevens provides complimentary hotel WiFi to all guests throughout their stay. Enjoy seamless internet access for all your devices during your visit. Simply connect to the network upon arrival and start browsing. This free hotel wifi is a standard amenity.
Where is the nearest MRT station or bus stops nearby Mercure Singapore On Stevens? What are the top visitor attractions near the hotel?
The nearest MRT station to Mercure Singapore on Stevens is Stevens station, easily accessible on foot. Several bus stops are also located nearby. For visitor attractions, explore the nearby Botanic Gardens, a UNESCO World Heritage site, or the National Museum of Singapore, both offering enriching experiences. These are just a short journey from the hotel.
Is Mercure Singapore On Stevens a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the current pet policies of specific hotels like Mercure Singapore on Stevens. To find out if they are a pet friendly hotel, or to discover other animal friendly hotels in Singapore, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
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More Reviews from Other Guests in Mercure Singapore On Stevens

Overall Ratings & Reviews Mercure Singapore On Stevens

Traveloka (562)
Other sources (1,000)
8.2
Very Good
From 1,000 reviews
Cleanliness

8.6

Room Comfort

8.2

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Singapore On Stevens

Number of reviews per page
20
40
Top reviews
Kris Abegail
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good
A
icon-Leisure
Leisure
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

As soon as you enter the room, there is no guide or even some kind of written guidance about the room features. I wasn't sure how the lights start, fo example. If you dial the reception for help, the turn-around time is slow to fulfil your request. The lobby looks a bit too dark in the night. The air fresheners smell weird.
Deborah
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I enjoyed my stay there … my room was comfortable and the pools gym and buffet breakfast featured area of options from Singaporean dishes Asian and western dishes …
Kenneth
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

staff was kind enough to take me upstairs to the lounge to check in due to the line. I am a AII member, although not elite status, still very kind. no real easy public transport options. shuttle only begins at 10am. friendly staff and easy bag storage options.
Trudy-Maree
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The only thing is there’s nowhere to put your make up & toiletries in the bathroom, the hanging space is only 1/2 wardrobe length, can’t hang dresses, too many small tables and lamps in the small room.
Donna-Marie
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Small but well designed and comfortable room and bathroom. Accessible. Several food options and convenience store on site. Beautiful pools!
Syed Zulfiqar Mehdi
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

As parents of a 10-month-old baby, we are deeply traumatised by what our family has gone through due to the negligence of Mercure on Stevens in Singapore. Our child was seriously injured in the hotel room because of unsafe and overlooked conditions—a broken kettle with a faulty lid placed within reach of a crawling infant. The incident resulted in emergency hospitalisation and surgery for our baby. No parent should ever have to face such a situation while staying in what should be a professionally managed, family-safe hotel. To our shock, not only was there no safety protocol in place, but no support, no compensation, and not even a courtesy call was offered to us by the hotel following this traumatic event. The attitude of the hotel manager (Daniel) was cold and unapologetic. At a time when our child was in critical condition, we were pressured to vacate the room or face further charges, rather than being offered even the minimum level of compassion or assistance. This experience has left us hurt, shaken, and extremely disappointed. We are sharing this so that no other family goes through what we did. A hotel should be a place of safety and trust, not a source of injury and indifference. We sent email to the hotel management but so far no response. We also tried contacting them through Accor.
Read More
Mel
icon-Business
Business
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

First time at this hotel. Overall very happy. First the good… checked in earlier than normal, was given an upgrade to higher floor, fast check out. Rooms big enough for one or a couple and best of all there’s filtered water for your drinking safety. Can be improved… room service did not clean my room, the walls seem to be very thin, I could hear noises from above, beside and around me. The layout of the rooms are perhaps way too close each other (see pic). Still a very convenient location if you want to be at Orchard area but not be too near it. And the food outlets on the premises (operated separately from the hotel) are pretty good. Will come back again, but for short trips. Thank you Mercure.
Read More
Yuan sheng
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

room is very small.
James
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I found the Mercure on Stephen‘s to be a good location for what I needed affordable and Central good clean hotel with a swimming pool and wouldn’t hesitate to go back there when I return to Singapore
zsuzsanna
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The hotel is in a great area. Has a very convenient shuttle service to MRT and shopping centre. Our room was a bit small but had a comfortable bed and nice view. Breakfast has a great selection, bit busy because it is serving Novotel as well. All in all a good stay.
Nicketta
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The staff was very friendly. They let me check in early. The room was very clean. The property is just a 15 minute walk from the subway station. Lots of dining options near the hotel. I would recommend this place.
Carmen
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

I will recommend
Donovan
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Rooms were clean. Service and convenience is lacking. When we arrived at the room the safe had a Low Battery warning. We requested service to fix the issue THREE times. Nothing was done. We stayed for 5 Days. There are better options nearer to Orchard Rd and Orchard MRT.
Christine
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

We had a very cramped twin room no place to put a 2nd suitcase, no bedside table for one bed so nowhere to place water bottle, phone etc. The light for the bathroom at night was on the far side of the far bed so using the bathroom at night was a challenge. We needed to wash clothes but we needed $20Sing in coins to operate it. Reception didnt have coins and because we didnt have enough other currency to change into coins, we couldnt wash. Bathroom grouting needs mould treatment. Bathroom didnt seem to have a exhaust fan. The pools looked beautiful. Good public transport close by.
Read More
Michele
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Great service!
MICHAEL
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

A property not convenient to shops or eatery’s
Jonathan Nicholas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Nice clean hotel located within 10 minutes of train station. Friendly staff. Food ok. Very poor gluten free food options even though there menu says it is. No gluten free options at breakfast at all.
Ramesh
icon-Business
Business
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Good place to stay if you are traveling for business
Anthony
icon-Business
Business
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great staff
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Mercure Singapore On Stevens

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Mercure Singapore On Stevens

Traveloka (562)
Other sources (1,000)
8.2
Very Good
From 1,000 reviews
Cleanliness

8.6

Room Comfort

8.2

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Singapore On Stevens

Number of reviews per page
20
40
Top reviews
Kris Abegail
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good
A
icon-Leisure
Leisure
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

As soon as you enter the room, there is no guide or even some kind of written guidance about the room features. I wasn't sure how the lights start, fo example. If you dial the reception for help, the turn-around time is slow to fulfil your request. The lobby looks a bit too dark in the night. The air fresheners smell weird.
Deborah
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I enjoyed my stay there … my room was comfortable and the pools gym and buffet breakfast featured area of options from Singaporean dishes Asian and western dishes …
Kenneth
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

staff was kind enough to take me upstairs to the lounge to check in due to the line. I am a AII member, although not elite status, still very kind. no real easy public transport options. shuttle only begins at 10am. friendly staff and easy bag storage options.
Trudy-Maree
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The only thing is there’s nowhere to put your make up & toiletries in the bathroom, the hanging space is only 1/2 wardrobe length, can’t hang dresses, too many small tables and lamps in the small room.
Donna-Marie
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Small but well designed and comfortable room and bathroom. Accessible. Several food options and convenience store on site. Beautiful pools!
Syed Zulfiqar Mehdi
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

As parents of a 10-month-old baby, we are deeply traumatised by what our family has gone through due to the negligence of Mercure on Stevens in Singapore. Our child was seriously injured in the hotel room because of unsafe and overlooked conditions—a broken kettle with a faulty lid placed within reach of a crawling infant. The incident resulted in emergency hospitalisation and surgery for our baby. No parent should ever have to face such a situation while staying in what should be a professionally managed, family-safe hotel. To our shock, not only was there no safety protocol in place, but no support, no compensation, and not even a courtesy call was offered to us by the hotel following this traumatic event. The attitude of the hotel manager (Daniel) was cold and unapologetic. At a time when our child was in critical condition, we were pressured to vacate the room or face further charges, rather than being offered even the minimum level of compassion or assistance. This experience has left us hurt, shaken, and extremely disappointed. We are sharing this so that no other family goes through what we did. A hotel should be a place of safety and trust, not a source of injury and indifference. We sent email to the hotel management but so far no response. We also tried contacting them through Accor.
Read More
Mel
icon-Business
Business
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

First time at this hotel. Overall very happy. First the good… checked in earlier than normal, was given an upgrade to higher floor, fast check out. Rooms big enough for one or a couple and best of all there’s filtered water for your drinking safety. Can be improved… room service did not clean my room, the walls seem to be very thin, I could hear noises from above, beside and around me. The layout of the rooms are perhaps way too close each other (see pic). Still a very convenient location if you want to be at Orchard area but not be too near it. And the food outlets on the premises (operated separately from the hotel) are pretty good. Will come back again, but for short trips. Thank you Mercure.
Read More
Yuan sheng
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

room is very small.
James
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I found the Mercure on Stephen‘s to be a good location for what I needed affordable and Central good clean hotel with a swimming pool and wouldn’t hesitate to go back there when I return to Singapore
zsuzsanna
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The hotel is in a great area. Has a very convenient shuttle service to MRT and shopping centre. Our room was a bit small but had a comfortable bed and nice view. Breakfast has a great selection, bit busy because it is serving Novotel as well. All in all a good stay.
Nicketta
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The staff was very friendly. They let me check in early. The room was very clean. The property is just a 15 minute walk from the subway station. Lots of dining options near the hotel. I would recommend this place.
Carmen
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

I will recommend
Donovan
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Rooms were clean. Service and convenience is lacking. When we arrived at the room the safe had a Low Battery warning. We requested service to fix the issue THREE times. Nothing was done. We stayed for 5 Days. There are better options nearer to Orchard Rd and Orchard MRT.
Christine
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

We had a very cramped twin room no place to put a 2nd suitcase, no bedside table for one bed so nowhere to place water bottle, phone etc. The light for the bathroom at night was on the far side of the far bed so using the bathroom at night was a challenge. We needed to wash clothes but we needed $20Sing in coins to operate it. Reception didnt have coins and because we didnt have enough other currency to change into coins, we couldnt wash. Bathroom grouting needs mould treatment. Bathroom didnt seem to have a exhaust fan. The pools looked beautiful. Good public transport close by.
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Michele
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Great service!
MICHAEL
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

A property not convenient to shops or eatery’s
Jonathan Nicholas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Nice clean hotel located within 10 minutes of train station. Friendly staff. Food ok. Very poor gluten free food options even though there menu says it is. No gluten free options at breakfast at all.
Ramesh
icon-Business
Business
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Good place to stay if you are traveling for business
Anthony
icon-Business
Business
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great staff
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