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  5. The Haven by JetQuay

The Haven by JetQuay

65 Airport Boulevard Changi Airport Terminal 3, #01-18, Changi, Singapore, Singapore, 819663
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According to 19 guests
Based on 104 traveler reviews
24-Hour Front Desk

Nearby attractions
Changi Airport MRT Station
(1.62 km)
Changi Intl
(1.63 km)
Changi Museum
(1.75 km)
Changi Chapel Museum
(1.75 km)
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Review by Traveloka users

8 Traveloka customers have stayed in this hotel and given reviews:

Small room and shared bathroom.
the room so cold, but they give me extra blanket
It's good for transit hotel close to departure gate
Perfect for my 16 hour stopover where I had to attend an event near the airport. Counter staff are friendly and helpful and the place is spotless. Only quibble was the rather cold central conditioning which wasn't adjustable, but the thick blanket did help.
The service is excellent and so the facilities. However, it is too bad that dinner is not that good.
For a short stay with a convenient location at the airport, this is a good choice. However, the room size is extremely small and the price is not that affordable.
The staffs were very friendly and helpful.
The rooms are very comfortable and clean, simple, not extensive, suitable for transit. Staff very helpful and friendly. Being at the airport but had to pass through immigration first.
Based on
104 reviews
Review from
Solo travel46
Friends getaway2
Rating Result
Very Bad
Very Good
Great service by front desk staff
I stayed for one nite to work on an assignment . The staff were of great help, professional , approachable and sincere towards guests. A very good reflection of Singapore service industry !! Mdm zalina , thumbs up, if I got her name rite
Business - Oct 29, 2017
This is only a nap hotel so don't expect much more than a bed, the rooms are tiny but clean. Unfortunately the sound insulation is pathetic and noise from adjacent rooms as well as the comings and goings of other hopeful nappers ensures a broken sleep at best. Also pre-booking rates are worse than walk ups. So only use if you're dead tired better off using 1 of the 3 ambassadors inside the terminal or finding a hotel in Singapore
Business - Jul 29, 2017
Great service before you clear customs.
We have several hours between leaving the hotel and our flight and stumbled across this place. Located in the arrivals area in Terminal 3 it is perfect for those who have time to kill and don't want to sit on a plastic chair with the masses. There are showers, nap rooms, business facilities and plenty of comfortable seating. A coffee machine and various snacks and cold drinks inc in the cost. Also a male is provided served at a time of your choice during your stay. The only thing I found that could be better is the time avail for use of the room, upon booking 2,5,or 8 hours may be purchased, a bit more flexibility would seem to be an easy thing to change, I needed 1 extra hour but was unable to purchase this. Other than that its a winner for me
Family - Jun 27, 2017
Sandy H
Surprisingly good
I didn't know what to expect of a "nap room" restricted to six hours but it was surprisingly good. The charging system is confusing. Seemingly you can have a few hours or a longer stay. I expected 6 hours but there was no restrictions and the cooked breakfast in the morning was good. The nap rooms are perfect for a single - a little work desk for your computer and a flat screen TV. Noise was minimal and plenty of eating options in the airport. Ideal for an early start.
Solo travel - May 27, 2017
Pat S
Landside airport Lounge
Be aware that this lounge is LANDSIDE - so do be aware that you must not go through Passport control first or you will miss it . I had booked this to finish off a lovely holiday but did not realise until it was too late that we were airside
Family - May 22, 2017
See other reviews

Hotel only accept guests with minimum age of 18.

Hotel facility


Hotel policy

  • Food and Drinks
    • A la carte breakfast
    • A la carte dinner
    • A la carte lunch
    • Bar
    • Breakfast
    • Continental breakfast
    • Snack bar
    • Vegetarian meal
  • Business Facilities
    • Business center
    • Business facilities
    • Computer station
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
  • Hotel Services
    • Express check-out
    • 24-hour Receptionist
    • Newspaper in lobby
    • Newspaper
  • In-room Facilities
    • Cable TV
    • Desk
    • Separate shower and tub
    • TV
  • General
    • AC
    • Connecting rooms
    • Non-smoking room
    • Smoke free
  • Nearby Facilities
    • ATM/Banking
    • Grocery
    • Shops
    • Supermarket
  • Public Facilities
    • Parking
    • Coffee/tea in lobby
    • WiFi in public area
  • Accessibilty
    • Wheelchair accessible
  • Kids and Pets
    • Highchairs
  • Things to Do
    • TV lounge
  • Connectivity
    • Free WiFi

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    The Haven by JetQuay is located in area / city Changi.

    The hotel has a very good location, also near the Changi International Airport (SIN), which is only 1.63 km away.

    There are plenty of tourist attractions nearby, such as Changi Airport MRT Station within 1.62 km, and Changi International Airport (SIN) within 1.63 km.

    About The Haven by JetQuay

    The Haven by JetQuay is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    The Haven by JetQuay is a hotel with great comfort and excellent service according to most hotel's guests.

    Enjoy luxurious treats and incomparable experience by staying at The Haven by JetQuay.

    Smoking is strictly not allowed in this property

    Hotel may accept Early check in, subject to room availability, with additional fee.

    Hotel may accept Late check out, subject to room availability, with additional fee.

    Please note that there are construction works being carried out in the airport vicinity by Changi Airport Group until 28 July 2016. During this period, guests may experience some noise or light disturbances.You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals.
    Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
    Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.