Value Hotel Balestier

Hotels
Preferred Partner Plus
Finding rooms for you...
7.8
/10
Very Good
2,893 reviews

What Guests Say About Their Stay

Verified Traveler

10.0
/ 10
The location is very strategic, close to the bus stop and also many food places around the hotel and easy to reach.
See original

Verified Traveler

9.4
/ 10
I booked a superior room with a window and a king-size bed. I was very satisfied because the room was larger than the windowless rooms. The room included a wardrobe, a refrigerator, and a safety deposit box. The location was right in front of the bus stop, making it easy to get around. I would book this hotel again.
See original

Vidya

9.4
/ 10
Thank you! We are happy to stay here. We definitely will stay in your hotel if we visit Singapore. You are the best! 🤩

Vidya

9.4
/ 10
The staff are very friendly and accommodating when we first came in. The front office lady was really nice/friendly and helpful when we told her that I need to have a stable and quiet room for my government on-line exam for the next day. I met a Toraja girl who happened to work here. She is very helpful and friendly. She cleans our room and makes us feel at home. I am very 😁 happy! The technician guy also very quick to help. Thank you very much dear staff, we definitely will come again and stay in your hotel if we come to visit our family here in Singapore! You are the best! May God bless you all.

G***t

10.0
/ 10
I had such a pleasant stay at this hotel, and I want to give special thanks to John and Michelle at the reception. They were not only professional but also genuinely kind and approachable. They recommended great places to visit, made check-in and check-out effortless, and overall made me feel so welcome. Service like this makes all the difference—I’ll definitely come back!
In the Area
See Map
218 Balestier Road, Balestier, Novena, Singapore, 329684

Main Facilities

Read More
Parking
Luggage storage
Elevator
Laundry
Multilingual staff
ATM/Banking
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Value Hotel Balestier is a 2-star hotels that has been welcoming guests since 2009. The accommodation went through a renovation in 2009. Value Hotel Balestier is part of Value Hotel under Worldwide Hotels. There are 208 rooms spread across 5 floors.
Read More

What's around Value Hotel Balestier

218 Balestier Road, Balestier, Novena, Singapore, 329684
Discover More Places
Others Value Hotel Balestier
Others 2 Value Hotel Balestier

Discover More About Value Hotel Balestier

Overview of Value Hotel Balestier

Value Hotel Balestier is a 208-room, five-storey hotel at 218 Balestier Road, Singapore 329684, listed on Traveloka as a 2-star property in the Balestier area of Novena. According to Traveloka's listing data, the building dates from 2009. With a sizeable room inventory spread across just five floors served by lifts, it is a practical low-rise property rather than a tower, geared to straightforward, good-value city stays.

The hotel belongs to the Value Hotel brand, which its operator, Worldwide Hotels (WWH), runs alongside five other Singapore hotel brands: V Hotel, Hotel Boss, Hotel Mi, Venue Hotel and Hotel 81. Value Hotel itself has two properties, Balestier and Nice, and the official brand site describes them as companions for both business and leisure guests, with a central location and easy access to public transport. For the Balestier property, the official tagline is "value and comfort combined", backed by six room types in contemporary styles, strong WiFi connections and modern facilities.

Its most practical selling point, according to the hotel's own website, is that it sits steps away from Whampoa Makan Place, one of the neighbourhood's well-known hawker spots. That makes it an easy base for travellers who prefer to eat out at local coffee shops and food centres rather than at an in-house restaurant, which this hotel does not operate.

Room Types at Value Hotel Balestier

The official Value Hotel website lists six room types, ranging from compact 12 sqm standard rooms up to a 16 sqm triple. All rooms are non-smoking, as smoking is prohibited throughout the property. The ladder below runs from the entry-level category upwards, using the sizes and occupancy published by the hotel.

Standard Queen

The entry-level room at 12 sqm, with a queen bed for up to two adults. It suits solo travellers or couples who plan to spend most of the day out and simply need a clean, air-conditioned base to sleep in.

Standard Twin

Also 12 sqm and for up to two adults, but configured with twin beds. This is the natural pick for friends or colleagues sharing a room who prefer separate beds.

Superior Queen

A step up at 13 sqm, again with a queen bed and a two-adult maximum. The extra floor space is modest, but it gives a little more room for luggage on longer stays.

Superior Plus

At 15 sqm, the Superior Plus accommodates up to three adults, according to the official site. The bed configuration is not specified on the hotel's room page, so check the room description on Traveloka before booking if the layout matters for your group.

Deluxe Queen

The largest two-person room at 15 sqm, with a queen bed for up to two adults. Couples staying several nights may find the additional space worthwhile.

Triple

The biggest category at 16 sqm, with triple bedding for up to three adults. It is the most practical choice for small families or three friends travelling together on a budget.

The hotel's website lists the same in-room set for all six categories: WiFi, a 32-inch LCD/LED TV, complimentary beverages and toiletries, coffee and tea facilities, a hair dryer, and an iron and ironing board on request. Traveloka's listing also records a shower, TV and hairdryer as in-room facilities, along with air conditioning and connecting rooms. Room voltage is 240V, so travellers from markets using a different standard may need an adaptor. As room-level details can change, see the Traveloka listing for the current amenities of each room before you confirm.

Facilities and Amenities

Value Hotel Balestier is a no-frills property focused on the essentials. Traveloka's listing and the official website together confirm the following facilities and services:

  • Connectivity: free WiFi, including WiFi in public areas; the hotel's own site describes high-speed WiFi throughout the property.
  • Front desk and security: a 24-hour receptionist and 24-hour security, with multilingual staff.
  • Parking: parking is available for a charge; the official site describes it as a covered, secured car park.
  • Building: lifts serving all five floors, air conditioning and connecting rooms.
  • Guest services: luggage storage, a safety deposit box, a photocopier and tour assistance.
  • Convenience: the official site mentions a 24-hour convenience store and ATM access.

There is no restaurant, bar or room service at the property, according to Traveloka's listing, and no swimming pool or gym is listed. The surrounding area fills many of those gaps: Traveloka's nearby-facilities list includes ATM and banking services, a supermarket, grocery shops, laundry services, a gift shop, and beauty and hair salons. For travellers who mainly need a secure, air-conditioned room, reliable WiFi and a staffed front desk at any hour, the facility set covers the basics well.

Location and Getting There

The hotel sits at 218 Balestier Road in the Balestier area of Novena, a neighbourhood outside the downtown core. It gives guests a local, lived-in feel, with Whampoa's food stalls on one side and the Novena shopping malls within reach, while central Singapore is accessible by bus, taxi or ride-hailing.

Places the official website highlights near or reachable from the hotel include:

  • Whampoa Makan Place and Whampoa Food Centre: the hotel says it sits steps away from Whampoa Makan Place.
  • Shopping: Zhongshan Mall, United Square Shopping Mall and Velocity @ Novena Square.
  • City sights: Little India, Orchard Road, Chinatown, the Esplanade, Merlion Park, the Singapore River and Gardens by the Bay.
  • Further afield: Sentosa, for beaches and island attractions.

The hotel's own pages do not publish walking times to specific MRT stations, so use a journey planner to compare the nearest Novena-area stations and bus routes on the day. Most international visitors arrive through Changi Airport, from which the hotel can be reached by taxi, ride-hailing or public transport; note that the hotel does not offer an airport transfer, according to Traveloka's listing. If you have not booked your journey yet, you can compare flights to Singapore on Traveloka and line up your arrival with the 3pm check-in time.

Dining near Value Hotel Balestier

Value Hotel Balestier has no on-site restaurant or bar, and room service is not available, so meals are taken in the neighbourhood. That is rarely a hardship here: Balestier Road is lined with eateries, and the hotel's location next to Whampoa Makan Place is one of its strongest points for travellers who enjoy local hawker food.

  • Whampoa Makan Place and Whampoa Food Centre: hawker stalls close to the hotel, good for breakfast, lunch or a late supper.
  • Neighbourhood eateries: the official site points to nearby coffee shops, a pizzeria, durian stalls and local pancake sellers.
  • Boon Tong Kee: named on the hotel's website as a nearby dining spot.
  • Malls: Zhongshan Mall, United Square and Velocity @ Novena Square offer further food courts and restaurants.

Inside the room, the coffee and tea facilities and complimentary beverages listed on the official site cover a quick morning drink before you head out. Breakfast is not listed as a hotel facility, so plan to eat at a nearby coffee shop or food centre. Once you have eaten, you can browse things to do in Singapore on Traveloka and plan the rest of the day from Balestier.

Why Stay at Value Hotel Balestier

Value Hotel Balestier is best understood as a dependable, budget-friendly base rather than a destination in itself. Its appeal comes from a few concrete strengths:

  • Room choice for a budget hotel: six room types, from 12 sqm standards to a 16 sqm triple, make it easier to match a room to your group size.
  • Space for groups of three: both the Superior Plus and the Triple take up to three adults.
  • Hawker food on the doorstep: Whampoa Makan Place is steps away, according to the hotel.
  • Round-the-clock front desk: a 24-hour receptionist and 24-hour security suit late arrivals and early departures.
  • Parking on site: a chargeable car park is useful for travellers driving in.
  • A recognised operator: the hotel is part of the WWH group, which also runs the Hotel 81 and Hotel Boss brands.

It is less suited to travellers looking for resort-style facilities such as a pool, gym or in-house restaurant, none of which are listed. If those matter, you can compare other hotels in Singapore on Traveloka before choosing. For guests who value a clean room, central access and a lively food neighbourhood, Balestier works well.

Tips for Booking Value Hotel Balestier on Traveloka

  1. Pick the room by headcount: two adults fit every room type, but only the Superior Plus and the Triple accommodate three.
  2. Bring original ID: under Singapore's Hotel Licensing and National Registration Regulations, guests must present valid government-issued identification such as an original passport or photo ID card; the listing states that Digital Singpass ID and membership cards are not accepted.
  3. Check the age rule: the minimum check-in age is 18, and minors must be accompanied by an adult.
  4. Plan around check-in times: check-in is from 3pm and check-out is by 11am; the official site notes early check-in and late check-out are available for a surcharge, subject to availability.
  5. Remember the house rules: smoking is prohibited throughout the property and pets are not allowed.
  6. Driving? Parking is chargeable, so factor it into your budget.

Review the room description, cancellation terms and inclusions on the Traveloka listing before you pay, as these vary by rate. When your room is confirmed, you can plan the rest of your trip from the Traveloka homepage.

Other Popular Hotels in Singapore

Looking for alternatives in Balestier, Novena or elsewhere in Singapore? These live Traveloka listings cover a range of styles and budgets.

Fragrance Hotel - Balestier

  • About the hotel: A 2-star, 48-room hotel on five floors at 255 Balestier Road, built in 2004, a few doors along the same road.
  • Rooms: Air-conditioned, non-smoking rooms with a shower, TV and hairdryer.
  • Facilities: Lift, WiFi in public areas, and nearby ATM, supermarket, salons and shops.
  • Services: 24-hour receptionist, laundry service, luggage storage and tours.

Hmlet Essentials Novena

  • About the hotel: A small 39-room property on three floors at 471 Balestier Road, suited to guests who like to self-cater.
  • Rooms: Rooms with a kitchenette, refrigerator, in-room safe, shower and TV.
  • Facilities: Free WiFi, air conditioning and WiFi in public areas.
  • Services: Front desk and laundry.

Days Hotel by Wyndham Singapore at Zhongshan Park

  • About the hotel: A 3-star, 405-room hotel at 1 Jalan Rajah, in the Zhongshan Park area of Balestier.
  • Rooms: Rooms with cable TV, a desk, in-room safe, refrigerator and hairdryer; accessible rooms with roll-in showers are listed.
  • Facilities: Restaurant with buffet breakfast, fitness centre, garden, parking and lifts.
  • Services: Bellhop, money changer, 24-hour security and airport transfer for a surcharge.

Aloft by Marriott Singapore Novena

  • About the hotel: A 17-floor hotel at 16 Ah Hood Road, built in 2013, listed with 781 rooms and a 5-star rating on Traveloka.
  • Rooms: A large room inventory; see the listing for current room categories.
  • Facilities: Coffee shop, safety deposit box, disabled-access-friendly design and newspapers in the lobby.
  • Services: 24-hour receptionist, express check-out, babysitting, car rental, money changer and multilingual staff.

Hotel Boss

  • About the hotel: A 4-star, 1,500-room hotel on 19 floors at 500 Jalan Sultan Road, Bugis, built in 2015 and run by the same WWH group.
  • Rooms: Rooms with a desk, cable TV, in-room safe, refrigerator and hairdryer; family rooms are listed.
  • Facilities: Outdoor pool, restaurants, cafe, bar, business centre and meeting rooms.
  • Services: Room service, concierge, 24-hour receptionist, laundry service and luggage storage.

Yotelair Singapore Changi Airport

  • About the hotel: A 4-star, 130-room hotel inside Jewel Changi at 78 Airport Boulevard, built in 2019, handy for transit stays.
  • Rooms: Smoke-free rooms with a shower and TV.
  • Facilities: Fitness centre, free WiFi and coffee and tea in the lobby.
  • Services: 24-hour receptionist, 24-hour security, early check-in and late check-out.

Mandarin Oriental, Singapore

  • About the hotel: A 5-star, 510-room hotel on 23 floors at 5 Raffles Avenue, Marina Square, dating from 1987.
  • Rooms: A range of rooms; see the listing for current categories.
  • Facilities: Three restaurants, health club, massage, coffee shop and valet parking.
  • Services: 24-hour room service, concierge, medical service, laundry service and money changer.

Marina Bay Sands

  • About the hotel: A 5-star, 1,850-room hotel on 57 floors at 10 Bayfront Avenue, built in 2010.
  • Rooms: Rooms with a minibar, bathrobe, in-room safe, desk and hairdryer; family rooms are listed.
  • Facilities: Outdoor pool, children's pool, hot tub, garden, 13 restaurants, plus bars.
  • Services: 24-hour room service, concierge, bellhop, express check-out and tours.

All facilities in Value Hotel Balestier

Others Value Hotel Balestier
Others

Nearby Facilities

  • ATM/Bank
  • Beauty salon
  • Grocery store
  • Gift shop
  • Supermarket
  • Hair salon
  • Launderette

Guest Services

  • Multilingual staff
  • Luggage storage
  • Tours
  • 24-hour security
  • 24-hour front desk

Connectivity

  • Wi-Fi
  • Wi-Fi in public areas

Accommodation Facilities

  • Car park

Public Facilities

  • Elevator
  • Safety deposit box

Business Facilities

  • Photocopier

Accommodation Policy & General Information in Value Hotel Balestier

IMPORTANT_NOTICE

Document Policy
Upon check-in, you are required to bring ID Card, Passport. The required documents can be in the form of soft copy.

Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Required Documents

Upon check-in, you are required to bring ID Card, Passport. The required documents can be in the form of soft copy.
Read All

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 11:00
Available rooms at Value Hotel Balestier
208
Number of floors in Value Hotel Balestier
5
Another facilities in Value Hotel Balestier
ATM/Bank, Beauty salon, Grocery store, Gift shop, Supermarket

Frequently asked question in Value Hotel Balestier

Where is Value Hotel Balestier located?
Value Hotel Balestier is at 218 Balestier Road, Singapore 329684, in the Balestier area of Novena. According to the hotel's website, it sits steps away from Whampoa Makan Place, with Zhongshan Mall, United Square and Velocity @ Novena Square nearby, and Orchard Road, Little India and Chinatown reachable by bus or taxi.
What time is check-in and check-out at Value Hotel Balestier?
Check-in at Value Hotel Balestier starts at 3pm and check-out is by 11am. The hotel's official site says early check-in and late check-out can be arranged for a surcharge, subject to availability. Guests must be at least 18 and present a valid passport or government photo ID at registration.
Does Value Hotel Balestier have free WiFi and parking?
Yes. Value Hotel Balestier offers free WiFi, including in public areas, and the hotel's own site describes high-speed WiFi throughout the property. Parking is also available, but it is chargeable; the official website describes it as a covered, secured car park, which is useful for guests driving into Singapore.
What room types are available at Value Hotel Balestier?
Value Hotel Balestier has six room types according to its official website: Standard Queen and Standard Twin (12 sqm), Superior Queen (13 sqm), Superior Plus (15 sqm, up to three adults), Deluxe Queen (15 sqm) and Triple (16 sqm, up to three adults). Every room is non-smoking, and the listing records air conditioning, a TV, shower and hairdryer. Check the Traveloka listing for each room's current amenities.
Does Value Hotel Balestier have a restaurant or serve breakfast?
Value Hotel Balestier has no on-site restaurant or bar, and room service is not available. Rooms include coffee and tea facilities and complimentary beverages, according to the hotel's website. For meals, Whampoa Makan Place and Whampoa Food Centre are close by, alongside coffee shops, a pizzeria and other eateries on Balestier Road, so most guests eat out in the neighbourhood.
See All

More Reviews from Other Guests in Value Hotel Balestier

Overall Ratings & Reviews Value Hotel Balestier

Traveloka (2,028)
Other sources (865)
8.2
Very Good
From 2,028 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.1

Meal

7.6

Location

8.4

Service and Facilites

8.3

People often mention about Value Hotel Balestier
All
Bedroom (48)
Accessibility (45)
Staff Friendliness (44)
Ambiance (38)
Bathroom (37)
Distance to City Center (36)
Room Space (33)
Surroundings (32)
Wifi (31)
Check-in/out Time (30)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Value Hotel Balestier

Number of reviews per page
20
40
Customer reviews
s***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
Close to food and bus stop, clean room, and drinking water supplied.
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The location is very strategic, close to the bus stop and also many food places around the hotel and easy to reach.
Translated by Google Icon
See original
Find this review helpful?
s***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Near bus stop, just in front of the hotel.
Find this review helpful?
Profile Picture
Doronila C. J. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I attended my graduation. What I love most is the location of this hotel. It is accessible by bus.
Find this review helpful?
C***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Near bus station. Near wet market. Convenient.
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The location is extremely convenient. The bus stop is right outside. Getting to tourist attractions is very easy, and the airport is only an hour away by both bus and MRT. The room is small but clean and quiet. The hotel staff are friendly and polite.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
For the price, it's worth it. Thank you Value Hotel Balestier. I would love to come back ❤️
1 people find it helpful
A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Value Hotel Balestier left a very positive impression on me. Although it is a 2-star hotel, the reception staff were exceptionally friendly, welcoming, and always willing to assist with anything I needed during my stay. I was also very pleased with the housekeeping staff, who were warm, helpful, and always greeted me with a smile. One staff member even kindly helped me figure out how to turn on the hot water when I first arrived, as I initially thought the bathroom did not have hot water. While breakfast was not included and the air conditioning in the room could not be manually adjusted, these were only minor inconveniences. Overall, I had a pleasant stay and truly appreciated the kindness and hospitality of the staff. Value Hotel Balestier is a great choice for anyone looking for comfortable and affordable accommodation in Singapore.
Read More
Find this review helpful?
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
Stayed in a deluxe double room for three people, with an additional bed, a fold-out sofa bed, which was quite comfortable. The room had a refrigerator, a safe deposit box, Wi-Fi, and a bidet in the bathroom. The room was cleaned daily. The hotel also provided a drinking water dispenser near customer service, saving on bottled water. Access from the hotel was easy. The only downside was that the room wasn't soundproof, but it was still okay and not too noisy. I'd stay here again if I ever come back to Singapore.
Read More
Translated by Google Icon
See original
1 people find it helpful
L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
It is a wonderful hotel to stay. Location is good, near the plaza and easy to find places for eating.
1 people find it helpful
Y***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Walk 5 steps to the bus stop, close to the shopping center and food center.
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
I booked a superior room with a window and a king-size bed. I was very satisfied because the room was larger than the windowless rooms. The room included a wardrobe, a refrigerator, and a safety deposit box. The location was right in front of the bus stop, making it easy to get around. I would book this hotel again.
Translated by Google Icon
See original
1 people find it helpful
m***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Good service, only the room lights kept going out in the middle of the night, but the response was fast.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Celia D. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The receptionist was very kind and didn't ask many questions. We could even check in early without any fuss. I was just a bit unhappy with the housekeeping. We asked for help setting up the small bed because we booked for 3 people. And she slammed it down without even saying sorry. Then the extra bed was NOT A BED but a folding sofa that was really uncomfortable. The toilet, oh my God, is sooooo small, it's bigger than my boarding room's toilet. It's only 1.5m x 1.5m. But overall it's OK… because access to the hotel is easy because it's very close to the bus stop. If you want to go out, the bus stop is in front of the hotel. If you go back to the hotel, you just have to cross a short distance. If you're on a tight budget, you can stay here.
Read More
Translated by Google Icon
See original
2 people find it helpful
P***t
icon-origin-TRAVELOKA
8.1
/10
Reviewed 32 week(s) ago
For those interested, the room has no windows, is just big enough to sleep in, isn't very new, and isn't particularly clean. There's a musty smell in some areas. It's suitable for those who prioritize sightseeing outside the hotel. The reception staff were friendly and provided good service.
Translated by Google Icon
See original
6 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 32 week(s) ago
This budget-friendly hotel is clean, comfortable, and has friendly staff. There's a cafe right in front of the hotel with a great menu. Accessibility is easy.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
Recommended. Will stay again. Very good for budget traveler
3 people find it helpful
h***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 37 week(s) ago
The TV was broken, so we ended up using the slow lobby Wi-Fi. The app said we could get a free standard double room for two babies, one and five years old. It turned out we had to rent two rooms/upgrade... How could this happen? Finally, we were tired and upgraded again.
Translated by Google Icon
See original
4 people find it helpful
Tie N.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
Near to the airport and easy to get to the food area
1 people find it helpful
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.4
/10
Reviewed 42 week(s) ago
The hotel location is strategic. In front of the hotel is a bus stop, also across from the hotel is a bus stop. There are plenty of bus numbers and destinations just by bus. Beside the hotel are also small cafes and stores.
1 people find it helpful
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Value Hotel Balestier

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.