Levels Unawatuna

Everything listed on this property online is as is in person. We arrived during the week so it was quiet an not as crowded. The staff was very polite and hospitable. I enjoyed everyone and everything. Thank you for serving my husband and I. We would love to come again!

Staff here were amazing, the hotel itself could do with an update, beach near by was lovely just quite hard getting to it, we did enjoy our stay

Service was great across the board; however, the hotel itself felt extremely neglected and for the price was quite disappointing. Makeover needed.

Helpful staff. Huge family room, more like an apartment, which opened right onto pool. Walk to jungle beach and peace pagoda. The staff put on a beautiful Christmas morning breakfast as well.

Not a 4.5 star hotel at all, left a day early and checked into the Radisson which was 100% better. It’s unclean, old, dated and needs tlc. Our room kept losing electricity and the bathroom filthy.

Excellent place to stay near Dewata Beach and relax. The staff is very helpful and provide support.

The only reason our stay was remotely bearable was because of the incredible staff. Every single person we encountered went above and beyond to help us. They deserve 5 stars. Unfortunately, the hotel itself is a complete disappointment. It’s extremely outdated, the facilities are rusty, worn down, and poorly maintained, and everything feels overused and neglected. From the rooms to the common areas, it’s clear that the place hasn’t been renovated or properly cared for in years. It is also not a 3 minute walk from any beach, the closest beach is a 10-15 minute rocky and inaccessible walk. There is also nothing nearby other than a few local supermarkets and stalls. It’s honestly a scam for the price they charge, their rating, the photos online are misleading, and the actual condition of the hotel is nowhere near what’s advertised. If it weren’t for the amazing staff, this would’ve been an entirely miserable experience.

It doesn't happen often, thankfully, but this hotel just didnt seem like how it waa sold on Expedia and it wasn't up.to scratch. It is supposed to be a 4.5* and it juat isn't. Im really not fussy, but I just got the impression that the bed hadnt been changed (marks on the sheets) and the floor also had marks- a very clear footprint and a coffee cup ring mark. The manager tried to assure me it had all been cleaned but i Wasn't convinced, but without fuss to be fair, they changed the bedding and cleaned the room and I felt better about my stay. The room had seen better days - buttons missing off the chair upholstery for instance, tatty blinds and a jacouzi bath which didnt work. I had a go at filling it and switching it on but 1..the water was cold as it just filled with a tiny trickle and then 2. the bath basically leaked from a pipe in the bottom, out across the bathroom floor for some reason, which I couldn't stop! It is West facing and being July, it was very windy. There was a ripped canvas orning outaide my window which flapped noisily all night and woke me up a few times. The location is also a bit out of the way. It's not really possible to walk to Unawatuna Beach and Jungle Beach nearby doesn't have a lt going on or the most attractive view. You need to get a Tuk Tuk or taxi,.aboht 15mins to Galle and 10mins around to Unawatuan. POSITIVES: Nice pool, decent breakfast, lovely staff - especially the young guys who work hard.

Hotel: Levels Unawatuna Room no: Superior Double Staff: 10/10 Location: 10/10 Cleanliness: 10/10 Soundproofing: 2/10 (music from pool area) Blockout curtains: Yes, but light from the hallway shines through the sides of the blinds. Comments: Spectacular view. Electronic dance music/subwoofer from pool area is loud and can be heard in the room, even though there was no people at the pool. Made it feel like more of a nightclub vibe than a hotel. The music didn’t stop until 9.15pm when I called reception to ask what time the music stops. It commenced again the following morning at 8.20am. The water pressure in the shower is poor. Very hard to wash the shampoo and conditioner out of your hair. Breakfast is included. If you’re vegan or have coeliac disease you can only eat the fruit. If you’re vegetarian you can only eat the fruit and eggs. If we had booked more than one night I would have been incredibly disappointed. The dinner menu is alright though.

The view from the room is beautiful. We booked the room for just one night to make sure that we like the room and the overall experience. When checking in, I asked if we like the room if we can extend the stay. We were told by the front desk that the hotel was booked the next night and that there were no vacancies for the following night. The night of checking in, I went to Hotels.com to look for hotels in Unawatuna Levels Unawatuna showed a vacancy for the same room for the following night. I felt that they did not want us to stay there because I look like a local and my life partner is African America with as dark in complexation as a local. There was mold and mildew in the bathroom on the ceiling above the jacuzzi due to the water leaks from the jacuzzi from the room above ours. The bathroom counter needs to be cleaned or repainted.

The staff are very welcoming and give 5 star service. However the bathrooms are run down, towels are all stained and it needs a good renovation. No iron in room or board no cleaning service. Hard to get Ubers or tuks up and down the hill. Stay in the Galle Fort much better.

Levels was amazing! Its quaint atmosphere was so very inviting and the staff was truly so hospitable and AMAZING! The rooms were clean, spacious and the views were out of this world. We were provided exceptional service from Kumara, Rasika,Thilina, Sehan yasmka and chef sujith. They were friendly and kind, and the food prepared by chef Sujith was so so delicious — authentic Sri Lankan food to innovative new creations, he can do it all. Thank you levels for the best experience ever!

People were great, room was clean however the fridge was not cool(room temp) and tv didn’t work for the 2 days I was there. I know you don’t travel to watch tv but after a day of activity it is good just to kick back have a cold drink and chill watching tv. All in all, good location, good view but for the money spent I think there are better options.

Location and overall appeal of the hotel is great. Some staff are really good and helpful. Most are courteous but the language barrier makes it super hard at times. Front desk was the worst and there was a huge gap in requests made to them and getting those executed by the staff. Cleanliness needs a WHOLE LOT to be improved on. In every room and every aspect of bathrooms.

The photos are very outdated and do not match the current condition of the rooms or public areas of the hotel. It is obvious that several years ago it was a very modern, chic, and comfortable place to stay, but renovations and updates are desperately needed. Our suite had a large bathtub that was too dirty to use, the lock/keys for our door would regularly get stuck and be difficult to open or lock, the cabanas surrounding the pool had dirty linens, our bathroom sink had a leak and the bathroom had a serious ant problem. The worst problem was the air conditioner which stopped working 5 times during our 4-day stay making it difficult to sleep or relax in our room. Again, all of these issues happened in our suite which was supposed to be the best or one of the best rooms at the property. On the positive side, the staff was great and tried to accommodate us the best they could. Every time the air conditioner broke someone would come to fix it, but the fix would only last a short time before the AC unit broke again. The staff in the restaurant were great, very attentive and the food was good. We can’t say anything negative about the staff, they were very helpful to us, but the hotel needs to do some renovations/updates to be rated as highly as they are on and the photos on the website are very misleading

Property does need a renovation but otherwise a pleasant stay with helpful staff

Nice room big bathroom. Lovely pool area and good food in the restaurant. Big breakfast. Bit out of the way but easy to get tuk tuks to Galle it Unawatuna.

Beautiful place in a fantastic location outside main Unawatuna, next to Jungle Beach. It's a bit of a trek to main Unawatuna, but you can easily move around with Tuk Tuks and we hired a scooter for our time here which was perfect. The hotel really has the wow factor - great views overlooking the beach and a beautiful pool, however also relies on this with slightly lower standards elsewhere. There was a funny smell in room, drains or mould. WiFi was basically unuseable due to being so slow and at times just didn't work. Food was very average, although I am basing this on the breakfasts as we did not have our evening meals here. Funnily this was the most expensive place on our Sri Lankan trip, and definitely not the best! We found guest houses to be much better quality throughout. The staff were very friendly and helpful.

Stay was comfortable, room was amazing with ocean view, meals were superb

My wife and I spent four nights at this hotel and we were treated to a lovely suite overlooking the ocean. The trip was mainly planned to relax from the busy work life and this hotel delivered this perfectly. The seas were a bit rough at this time of year, so we had a brief dip at Jungle beach which is a 5 min walk from the hotel. If you are looking for a gym, its 15 mins away by walk or 5 mins by tuktuk (we tried it once, but we really wanted to relax instead). There are a few things to mention such as the supportive staff, fantastic room, pool, food, spa and the services. We tried them all including a candle lit romantic dinner for our 3rd wedding anniversary, the lovely massage at the spa as well as a safari trip to Yala which was fantastic. Thanks to the site manager (Hasantha Lakmal) who kept this place in pristine condition and helped us spend the time fruitfully. We'd love to return and recommend this place to anyone.