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Grand Hotel National
Hotels
9.3
/10
Exceptional
915 reviews
What Guests Say About Their Stay
Rizal Gozali
10.0
/ 10
Very strategic, romantically located next to the lake. We got the room (i think all rooms) facing the lake. Ambiance is very nice. I strongly recommend this hotel.
Ryan
10.0
/ 10
Incredible staff, accommodating, recommended excellent food and activity options in town.
Rodrigo
10.0
/ 10
The room was spotless and the staff was super friendly!!! The view and location were superb!!!
Laura
10.0
/ 10
The room was very spacious, the hotel was really luxurious and in an a brilliant location with beautiful views. The pool and spa were peaceful.
In the Area
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Haldenstrasse 4, Luzern, Lucerne-Stadt, Switzerland, 6006
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Available Room Types in Grand Hotel National
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What's around Grand Hotel National
Haldenstrasse 4, Luzern, Lucerne-Stadt, Switzerland, 6006
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Discover More About Grand Hotel National
General
Near Chapel Bridge
Location
With a stay at Grand Hotel National, you'll be centrally located in Lucerne, within a 5-minute drive of Chapel Bridge and Swiss Transportation Museum. This luxury hotel is 0.1 mi (0.1 km) from Lake Side Promenade and 0.1 mi (0.1 km) from Hofkirche.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Grand Casino Lucerne - 0.2 km / 0.1 mi
Hofkirche - 0.2 km / 0.1 mi
Lake Side Promenade - 0.3 km / 0.2 mi
Hertensteinstrasse - 0.4 km / 0.2 mi
Loewenplatz - 0.4 km / 0.3 mi
Bourbaki Panorama - 0.5 km / 0.3 mi
Old Swiss House - 0.5 km / 0.3 mi
Glacier Garden - 0.6 km / 0.4 mi
Saint Peters Church - 0.6 km / 0.4 mi
Lion Monument - 0.6 km / 0.4 mi
Alpine Panorama Path - 0.7 km / 0.4 mi
St. James Way - 0.7 km / 0.4 mi
Spiegellabyrinth - 0.7 km / 0.4 mi
Via Gottardo - 0.8 km / 0.5 mi
Lucerne Ferry Terminal - 0.8 km / 0.5 mi
The preferred airport for Grand Hotel National is Zurich Airport (ZRH) - 67.9 km / 42.2 mi
Facilities
Pamper yourself with a visit to the spa, which offers massages and body treatments. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Business Facilities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Dining
Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 62 individually decorated guestrooms, featuring minibars and espresso makers. 40-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
All facilities in Grand Hotel National

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Common Space

Lobby
Hotel Services
- Laundry service
- Multilingual staff
- Express check-in
- Newspaper in lobby
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Business Facilities
- Business facilities
- Meeting rooms
- Business facilities
- Computer station
- Business center
Transportation
- Airport transfer
- Bicycle rental
- Area shuttle
- Valet parking
General
- Banquet
- Ballroom
- Parking
- Terrace
Public Facilities
- Coffee shop
- Elevator
- Smoke-free area
- Safety deposit box
Things to Do
- Indoor pool
- Spa
- Sauna
Accessibilty
- Accessible parking
- Wheelchair accessible
- Accessible bathroom
Connectivity
- LAN Internet
- Free WiFi
Food and Drinks
- Breakfast
Accommodation Policy & General Information in Grand Hotel National
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
15:00 - 03:00
Check-out:
Before 12:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Pets
Service Animals Allowed
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General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 03:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grand Hotel National | 62 |
Number of floors in Grand Hotel National | 4 |
Another facilities in Grand Hotel National | Laundry service, Multilingual staff, Express check-in, Newspaper in lobby, Wedding service |
Frequently asked question in Grand Hotel National
What are available facilities at Grand Hotel National?
There are top facilites at Grand Hotel National such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Hotel National?
The standard check-in time at Grand Hotel National is starting from 15:00 - 03:00 while the latest check-out time is at Before 12:00
Does Grand Hotel National provide breakfast?
Yes, Grand Hotel National provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Hotel National
Grand Hotel National has a 5.0-star rating.
How many floors does Grand Hotel National have?
Grand Hotel National has 4.
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More Reviews from Other Guests in Grand Hotel National
Overall Ratings & Reviews Grand Hotel National
Traveloka (3)
Other sources (912)
9.4
Exceptional
From 912 reviews
Cleanliness
9.6
Room Comfort
9.2
Location
10.0
Service and Facilites
9.4
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Traveler Reviews Grand Hotel National
Number of reviews per page
20
40
Top reviews
Ryan
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Incredible staff, accommodating, recommended excellent food and activity options in town.
Mandeep
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Yes
Genevieve
Business
8.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
The staff was very generous and nice to work with! If you are traveling from the states, make sure to ask for extra pillows as our were quite flat and the bed was lumpy. The pool, sauna, and location were worth paying for, but the room was very small overall.
nasim
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Spotless clean rooms
Jingwei
Leisure Family
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Room is great
Rodrigo
Leisure with Children
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
The room was spotless and the staff was super friendly!!! The view and location were superb!!!
Laura
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
The room was very spacious, the hotel was really luxurious and in an a brilliant location with beautiful views. The pool and spa were peaceful.
Catherine
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Beautiful old hotel in walking distance to the major sights. Excellence service from front desk and other staff.
michael
Leisure Family
4.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
I recently stayed at the Grand Hotel National in Lucerne and was very disappointed with the experience. I booked through Expedia, where the property was advertised as a VIP hotel with complimentary upgrades when available. Unfortunately, the front desk refused to honor this, offering an upgrade only for an additional fee. That set the tone for the rest of the stay.
The hotel itself feels extremely dated—more like it was last updated in the 1980s. While my room was clean, everything looked old and worn, far from what you would expect at a true five-star property. Instead of feeling classic or historic, it felt tired and out of touch, like stepping back in time in the worst way.
Service was also lacking. There was no one to help with luggage, and no valet for parking—again, not what you’d anticipate from a supposedly luxury hotel.
Overall, this was a major letdown. Between the unfulfilled VIP benefits, attempted extortion, outdated facilities, and lack of basic five-star services, I would not stay here again and cannot recommend it to others looking for a true luxury experience in Lucerne.
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Nirvanie
with Partner
6.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
The service was good but the room air system seems wonky!
Danielle
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
We had a lovely time! Beautiful hotel, great staff and great location!
Mark
Friends and Family with Friends
10.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
Wonderful hotel. Breathtaking location on Lake Lucerne. Exceptional service and good food. We hated to leave.
Aubree
Friends and Family Family
10.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
Excellent location, first class service, beautiful views, breakfast seemed a little expensive, but other than that couldn’t have asked for a better stay.
Patricia
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Friendly staff, wonderful breakfast options. Quiet & convient location
Edgar
Leisure Family
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Classic hotel, no frills, great location
Jason
Leisure Family
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
From start to finish, we loved our stay at this beautiful hotel. The staff were all so incredibly welcoming and helpful, and always had a pleasant greeting. Just a few minutes walk along the lake from the train station, as well as shopping and dining options in old Lucerne, we never required transportation. The hotel itself is elegant, and very picturesque. The rooms were clean, comfortable and very quiet. Highly recommend!
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Sukanya
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Good staff and great location
R H
with Partner
10.0
/10
Reviewed 40 week(s) ago
Hotels.com verified review
Fantastic service and location!
Michael
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Lake View
steve
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Fantastic hotel and very professional staff
Number of reviews per page
20
40
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