Mercure Koh Chang Hideaway

Absolutely beautiful. Admittedly, I was very surprised to see that the toilet and shower in the villa was actually outside, but that turned out to be a blessing in disguise. The private beach is heavenly, the beach side bar and food was excellent. You're a bit far to the south, but that only puts you closer to the southern pier, and nothing is very far away in the first place - not a very big island to start with. All in all, couldn't be happier with this place.

My only issue was in the dining area and I think it was the manager there cause she was taking pictures of the food but while I was there, maybe 6:57 she snapped at me saying it starts at seven. I thought maybe I could just get a cup of coffee, no smiles like the Thai smiles. I guess I was offended. One more thing that coffee machine you need to get a new machine cause that was the worst copy I’ve ever had. It’s like instant.

Great stay at the Mercure, if you're looking for a relaxed, quiet and peaceful environment, this is your place. Rooms are large, bright and support clean. Staff is very welcoming, helpful and polite from the receptionists to the cleaners all the way to the parking attendant. There are two pools, we booked a room with terasse giving into a "private" mini pool going into a bigger pool. Extremely pleasant to have this literally at your door step. We are at the restaurant once only and food was lovely especially if you're sitting near the beach, the sunset is incredible Again, a very pleasant area. The only little thing and I'm looking for things the hotel beach is not big nor large and you 100% need gel shoes to get in as there are very sharp stones for a long way before you get chest high in water and beware of the sea urchins (my husband trod on one despite wearing sea shoes!- it is very painful). All in all, a fantastic stay and would stay there again in a heartbeat. I highly recommend.

Room was nice, the beach location was very good.

Room was good, restaurant good, clean, staff very welcoming too.

The setting is stunning

Great room (private pool), quiet location. Too expensive bar and food at the hotel, but everything else was great

Bailan Bay, the small town around the hotel has improved and there are a few restaurants.

Great location for koh chang , very nice stay but $3 usd for bottled water that you can buy 1 min walk away for $ 0.25.

good transportation coordination with the front desk and it was easy to book outside activities through the resort. the food was good and our room was very nice

We found this resort was incredibly relaxing. Situated on a private bay. There was a short sandy beach with a rocky bottom. When tide was in water was about 4-5 ft. Perfect to float, swim or relax. Breakfast was great as we have found at most mercure resorts. No shortage of tables so no morning rush. Very good food alsi just on the road by the resort for variety. Pool was nice. Not alot of chairs as on the beach. But i was surprised we always had a lounger or bean chair. We had a ocean view room but because of trees planted view was obstructed but i preferred to have the shade instead of the view. It allowed a cool relaxing place to sit all day. Room had an elevated bed with a bench at the end. As a person going into their sixties with a knee problem i would have preferred a regular height bed with a couch at the end. The staff were awesome. They had massages at the poolside that we took everyday. Professional well trained and very reasonably priced. A great value. We did one hour oil massage for 450 baht every day. The resort was nicely kept and was so peaceful. We came from a busier beach tye week before and loved it but this was a special kind of relaxation. We dod not do alot everyday just ate a beautiful breakfast, swam, massage relaxed but the pool and completely chilled out. It was such a relaxing hotel. Perfect escape from the hustle bustle of reality when you want to ho to a beautiful beach and recharge. The island is pretty hilly so driving is

Very clean , nice rooms Lovley pool and. Each area with plenty of dining options Staff extremely helpful Nice spa onsite, a tad expensive though but overall a lovley hotel

Good location, excellent if wanting to have a quiet break. Villa pool room nice and well maintained, could do with larger TV and better light controls. Clearly this property is still recovering from the COVID shut downs, does need better care of hedges, etc. which make the public areas behind the lobby look unkept. Limited dining choices at resort and outside, this is a property best visited if you have transport or rent a motorcycle.

The Villa came with a private pool and jacuzzi. Big and spacious room, clean and cozy. Staff were very friendly, the cafe by the beach was great and since it was low season, the beach was peaceful, quiet and clean.

Pros- Travelling with young children I loved that I could sit in the shade near the beach cafe whilst they could play in the sand also in the shade. This was my absolute favourite thing. The pool near the beach was decent and a good temperature. The beach was protected and private and was good for digging and paddling. Breakfast buffet was very good and there was a good amount of seating and choices of food. Our room was a good size and light and airy. The hotel were very helpful when I had a problem with my car. Cons- the shower temperature was temperamental and often cold, our water went off once totally and the toilet broke on another occasion. This was sorted quickly by the resort. The pool with pool access rooms was very cloudy and green, it seemed to have improved by the end of the week but we didn’t use this. Overall I would definitely stay again, the staff at the resort were lovely and helpful, the beach and pool and setting were idyllic. My children loved it and didn’t want to leave!

Beds and ac works well, the towels are frayed , the showers need a good cleaning, we had a 4 poster bed but the tv was in middle of a poster , the chairs at the pool and in the room are very uncomfortable, the grounds are not very well maintained, breakfast buffet is good but get there early they don’t replace anything,

I was upgraded to a lovely pool villa. a great option for a family with one or two little ones. they can splash away in the small pool plus there's a jacuzzi to chill out in. The buffet breakfast had options for every palette. The property is definitely feeling the effects of a heavy rainy season, but that will not detract from your stay.

The pool access room and the 2 4 1 cocktails on the beach!

The hotel is fine. The food is fine. The services and amenities are fine. However, everything is overpriced. I am not upset with the hotel - it's fine, but it is overpriced. I would not stay here again. You can get more for less at other resorts. This resort is not competitive at all.

Actually, everything was good. Really friendly staff,. Nice room. Well kept and clean. The only problem was that the mattress was extremely hard. Very uncomfortable.