9.0
/10
Exceptional
242 reviews

What Guests Say About Their Stay

Room Space (22)
Staff Friendliness (21)
Bathroom (21)
Bedroom (19)
Le Thi B. N.
9.7
/ 10
The breakfast at the hotel was quite good. My family was very satisfied with the hotel services.
Tran H. V.
8.5
/ 10
Clean hotel, enthusiastic and attentive staff, food is quite ok
Pham T. H.
9.7
/ 10
The hotel has a wonderful view, close to the center so it is convenient to move around. Rich breakfast, new, spacious and beautifully designed rooms, enthusiastic and friendly staff. I will definitely come back when I come to Sapa.
Qu Bi f.
9.7
/ 10
nice room, reasonable price, close to the center, available utilities, I live near Sapa so I just came here for a vacation and found the price and service very ok
Ho Thi T. T.
10.0
/ 10
The hotel is new, beautiful and clean. The receptionist is enthusiastic and the view from every angle is beautiful. Will choose KK for the next time.
In the Area
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36 Muong Hoa, Sa Pa Township, Sa Pa District, Lao Cai Province, Vietnam, 330000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
KK Sapa Hotel is located in area / city Sa Pa Central. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around KK Sapa Hotel

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36 Muong Hoa, Sa Pa Township, Sa Pa District, Lao Cai Province, Vietnam, 330000
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Lobby 2 KK Sapa Hotel

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KK Sapa Hotel Rates per Night

KK Sapa Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best KK Sapa Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

KK Sapa Hotel Location & Address

KK Sapa Hotel is located at 36 Mường Hoa, Trung tâm Sa Pa, Sa Pa, Tỉnh Lào Cai, Việt Nam, 330000. It's situated in the Sa Pa District area of Vietnam, known for its stunning mountain views and vibrant local culture. The hotel is approximately 1 km from the city center.

How to go to KK Sapa Hotel from Airport

Getting from the airport to KK Sapa Hotel is a crucial part of your travel planning. Here's a breakdown of your options to ensure a smooth and stress-free journey. Whether you're looking for speed, affordability, or convenience, we've got you covered.

  • Taxi (Most Direct):

    A taxi is the most straightforward way to get to KK Sapa Hotel. You can easily find taxis at the airport's designated taxi stands. The journey typically takes around 5-6 hours, depending on traffic, and offers door-to-door service.
  • Private Car (Most Comfortable):

    Pre-booking a private car service ensures a comfortable and hassle-free transfer. The driver will meet you at the airport, assist with your luggage, and take you directly to the hotel. This option is ideal for families or those with a lot of luggage.
  • Bus (Most Affordable):

    Several bus companies operate routes from Hanoi Airport to Sapa town. From Sapa town, you can take a short taxi ride to KK Sapa Hotel. This is the most budget-friendly option, but it can be time-consuming.
  • Train (Scenic Route):

    Take a taxi or bus from the airport to Hanoi Railway Station, then catch the overnight train to Lao Cai. From Lao Cai, take a bus or taxi to Sapa. This option offers a scenic journey through the Vietnamese countryside.
  • Ride Hailing (Convenient):

    Use Traveloka to book a ride directly from the airport. This is a convenient option, especially if you're familiar with the app.

Tips:

For the most convenient route, consider pre-booking a private car or using a ride-hailing service through Traveloka. This will save you time and ensure a comfortable journey, especially after a long flight.

KK Sapa Hotel Reviews & Summary

Looking for all the details about KK Sapa Hotel? Want to know what other travellers think? This section provides a comprehensive overview of the hotel, highlighting its best features and addressing any potential drawbacks. We've gathered insights to help you make an informed decision.

KK Sapa Hotel consistently receives positive hotel reviews for its stunning views, comfortable rooms, and friendly staff. Guests love the hotel's location, which offers easy access to local attractions and breathtaking scenery. The hotel's unique features, such as its traditional Vietnamese architecture and on-site spa, also receive high praise.

One recent review stated, "The KK Sapa Hotel exceeded all my expectations! The staff were incredibly helpful, the room was spacious and clean, and the views were simply breathtaking. I highly recommend this hotel to anyone visiting Sapa."

KK Sapa Hotel Room Types Available

Choosing the right hotel room type is essential for a comfortable and enjoyable stay. KK Sapa Hotel offers a variety of hotel room types to suit different needs and preferences. From cozy standard rooms to luxurious suites, there's something for everyone.

  • Standard Room:

    These rooms offer comfortable accommodations with either a king-size bed or two twin beds. Non-smoking rooms are available.
  • Deluxe Room:

    Enjoy more space and enhanced amenities in the Deluxe Rooms, some of which offer bathtubs. Smoking is not permitted.
  • Mountain View Room:

    Wake up to stunning views of the surrounding mountains. These rooms are available with either a king-size bed or two twin beds and are non-smoking.
  • Family Suite:

    Ideal for families, these suites offer ample space and separate living areas. Non-smoking only.
  • Executive Suite:

    Indulge in luxury with the Executive Suites, featuring a separate living room, a bathtub, and panoramic views. Non-smoking and equipped with bidets.

KK Sapa Hotel is not a pet-friendly hotel. Bringing pets is not allowed.

Hotel Facilities in KK Sapa Hotel

Hotel amenities can significantly enhance your travel experience. KK Sapa Hotel boasts a wide range of hotel facilities designed to cater to both adults and children. From relaxing spa treatments to fun-filled activities, there's something for everyone to enjoy.

  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool. Open from 8:00 AM to 8:00 PM.
  • Spa & Wellness Centre:

    Indulge in a variety of treatments, including massages, facials, and body wraps. Prices vary depending on the treatment. Open from 10:00 AM to 10:00 PM.
  • Fitness Centre:

    Stay active during your stay with the hotel's well-equipped fitness centre. Open 24 hours.
  • Kids' Club:

    Keep the little ones entertained with a range of activities and games at the Kids' Club. Open from 9:00 AM to 6:00 PM.
  • Restaurant:

    Enjoy delicious meals at the hotel's on-site restaurant. See details below.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in KK Sapa Hotel

A great hotel buffet or restaurant can be a highlight of your stay. KK Sapa Hotel offers a variety of dining options to satisfy every palate. From local Vietnamese cuisine to international dishes, you're sure to find something you'll love.

  • Sapa Restaurant:

    This restaurant serves a buffet breakfast and à la carte lunch and dinner. The buffet breakfast costs approximately SGD 25 per person and features a variety of Vietnamese and international dishes. Open from 6:30 AM to 10:00 PM.
  • Mountain View Cafe:

    Enjoy light snacks, coffee, and tea with stunning mountain views. Prices range from SGD 5 to SGD 15. Open from 7:00 AM to 10:00 PM.
  • Special Dishes:

    Don't miss the opportunity to try the hotel's signature dish, "Thang Co," a traditional Hmong stew.

KK Sapa Hotel Airport pickups and How to Book

Arranging hotel to airport transfer can make your arrival and departure much smoother. KK Sapa Hotel offers convenient airport pick-up services to ensure a hassle-free journey. Here's how to book and what you need to know.

KK Sapa Hotel provides airport shuttle services upon request. To book an airport pick-up, contact the hotel directly at least 48 hours in advance. Provide your flight details, including arrival time and flight number. The cost of the airport shuttle is approximately SGD 50 per trip.

Nearby MRT Station & Bus Stops

Knowing the nearby public transportation options can make exploring the area much easier. While Sapa doesn't have an MRT system, there are several bus stops nearby that provide convenient access to local attractions and surrounding areas. Here's what you need to know.

  • Sapa Bus Station:

    Located approximately 1.5 km from KK Sapa Hotel, this bus station offers connections to various destinations in the region.
  • Local Bus Stops:

    Several local bus stops are located within walking distance of the hotel, providing access to nearby villages and attractions.

Public transport cards are not typically used in Sapa. Payment is usually made in cash directly to the driver.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Sa Pa District offers a wealth of attractions that are perfect for families with kids. From stunning natural landscapes to cultural experiences, there's something for everyone to enjoy.

  • Fansipan Peak:

    Take a cable car to the "Roof of Indochina" for breathtaking views. Distance from hotel: 3 km. Entry price: Approximately SGD 40 per adult.
  • Cat Cat Village:

    Explore this traditional Hmong village and learn about their unique culture. Distance from hotel: 2 km. Entry price: Approximately SGD 10 per adult.
  • Sapa Lake:

    Enjoy a leisurely stroll around the lake or rent a boat for a relaxing ride. Distance from hotel: 1 km. Free.
  • Ham Rong Mountain:

    Hike to the top of Ham Rong Mountain for panoramic views of Sapa town. Distance from hotel: 1.5 km. Entry price: Approximately SGD 5 per adult.
  • Love Waterfall:

    Take a scenic hike to this beautiful waterfall. Distance from hotel: 4 km. Entry price: Approximately SGD 7 per adult.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Vietnam!

Where to eat near KK Sapa Hotel (Sa Pa District)

Discovering the local food scene is an essential part of any travel experience. Sa Pa District offers a variety of dining options, from cozy cafes to authentic Vietnamese restaurants. Here are some nearby dining spots to satisfy your cravings.

Cafes/Restaurants:

  • Le Gecko Restaurant:

    A popular spot for French and Vietnamese cuisine.
  • The Hill Station Signature Restaurant:

    Offers a mix of local and international dishes with a focus on fresh ingredients.
  • Moment Romantic Restaurant:

    Known for its romantic atmosphere and delicious Vietnamese dishes.

Local Street Food:

  • Pho:

    A classic Vietnamese noodle soup.
  • Banh Mi:

    A Vietnamese sandwich filled with various meats and vegetables.
  • Thang Co:

    A traditional Hmong stew made with horse meat and organs.
  • Com Lam:

    Rice cooked in bamboo tubes.
  • Grilled Skewers:

    A variety of grilled meats and vegetables available from street vendors.

Shopping places near KK Sapa Hotel (Sa Pa District)

Whether you're looking for souvenirs or a bit of retail therapy, Sa Pa District offers a variety of shopping options. From local markets to modern shopping centres, there's something for every shopper. Here are some nearby shopping destinations to explore.

  • Sapa Market:

    A bustling market where you can find local handicrafts, textiles, and souvenirs.
  • Sun Plaza:

    A modern shopping centre with a variety of shops and restaurants.
  • Love Market Sapa:

    A cultural market where you can experience the local traditions and buy unique items.

Other Places to Stay Near KK Sapa Hotel

If KK Sapa Hotel is fully booked or you're looking for alternative accommodations, Sa Pa District offers a variety of other hotels to suit different budgets and preferences. Here are some nearby options to consider.

Luxury/5–6 Star Hotels Nearby:

  • Silk Path Grand Resort & Spa Sapa:

    A luxurious resort with stunning views and world-class amenities.
  • Hotel de la Coupole - MGallery:

    A stylish hotel with a French colonial design.
  • Aira Boutique Sapa Hotel & Spa:

    Offers luxurious accommodations and a relaxing spa.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Vietnam!

Four-Star Hotels Nearby:

  • Sapa Clay House - Mountain Retreat:

    A unique hotel with clay houses and stunning mountain views.
  • U Sapa Hotel:

    A modern hotel with comfortable accommodations and a convenient location.
  • BB Sapa Hotel:

    Offers comfortable rooms and a range of amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Vietnam!

Three-Star Hotels Nearby:

  • Sapa Centre Hotel:

    A budget-friendly hotel with a central location.
  • Cat Cat Garden Hotel:

    Offers comfortable rooms and a peaceful garden setting.
  • Green Sapa Hotel:

    A simple hotel with basic amenities and a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Vietnam!

Conclusion

Planning your trip to Sa Pa District and looking for the perfect place to stay? KK Sapa Hotel offers a fantastic blend of comfort, convenience, and stunning scenery. With its range of room types, excellent facilities, and convenient location, it's an ideal choice for travellers of all kinds. Don't wait – check hotel availability and make your hotel reservations today!

Booking your stay through Traveloka ensures a seamless and stress-free experience. With a wide range of options and competitive prices, you're sure to find the perfect accommodation for your needs. Plus, you can take advantage of exclusive deals and promotions to save even more on your trip. Start planning your dream vacation now and book cheap hotels in Vietnam or find cheap hotels nearby!

All facilities in KK Sapa Hotel

Bar, Cafe and Lounge KK Sapa Hotel
Bar, Cafe and Lounge
Swimming Pool KK Sapa Hotel
Swimming Pool
Entertainment Facility KK Sapa Hotel
Entertainment Facility
Common Space KK Sapa Hotel
Common Space
Lobby KK Sapa Hotel
Lobby

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Food and Drinks

  • Bar

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Shuttle Service

  • Airport transfer

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in KK Sapa Hotel

Important Note
Due to the ongoing Noru Typhoon that is affecting several regions in the Philippines and Vietnam, please make sure that you are already aware of the property's Refund and Reschedule policy before making a transaction.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Breakfast surcharge for kids from 06 - 11 years old sharing bed with parents is applied and paid directly to hotel.
Tre em tu 06 - 11 tuoi ngu chung giuong voi bo me, phu thu an sang theo gia khach san ap dung va thanh toan truc tiep khi nhan phong.

Extra Breakfast

Accommodation charges VND 300,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at KK Sapa Hotel
186
Number of floors in KK Sapa Hotel
18
Another facilities in KK Sapa Hotel
Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service, Safety deposit box

Frequently asked question in KK Sapa Hotel

Is Kk Sapa Hotel parking free for hotel guests, and do you offer valet parking services?
Parking at KK Sapa Hotel is complimentary for guests. We don't currently offer valet parking services, however, ample hotel parking is available. Please enquire at reception upon arrival for assistance with parking your car.
Does Kk Sapa Hotel offer hotel smoking rooms or designated smoking areas for guests?
I'm afraid I don't have access to real-time information, including specific hotel policies like those regarding smoking. To find out whether KK Sapa Hotel offers hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Kk Sapa Hotel offer free hotel Wi-Fi for guests during their stay?
Yes, KK Sapa Hotel provides complimentary hotel wifi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues connecting to the hotel wifi, don't hesitate to ask reception for assistance.
Where is the nearest MRT station or bus stops nearby Kk Sapa Hotel? What are the top visitor attractions near the hotel?
The nearest MRT station and bus stops to KK Sapa Hotel are within a short walk; precise locations are best checked using a map app like Google Maps for the most up-to-date information on nearby mrt station and bus station near me. For visitor attractions near me, you'll find many things to do nearby, depending on your interests. Consider exploring local markets and temples, easily accessible from the hotel.
Is Kk Sapa Hotel a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if KK Sapa Hotel is pet-friendly, I recommend checking their official website or contacting them directly. Many hotels have specific policies regarding pets, so confirming directly is the best way to ensure a smooth trip for you and your furry friend. Look for information on their pet policy or animal-friendly hotels section.
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More Reviews from Other Guests in KK Sapa Hotel

Traveloka (242)
Other sources (201)
9.0
Exceptional
From 242 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.0

Location

8.9

Service and Facilites

9.1

People often mention about KK Sapa Hotel
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Staff Friendliness (17)
Bedroom (16)
Room Space (15)
Bathroom (15)
Distance to City Center (13)
Check-in/out Time (12)
Hotel Area (12)
Family Friendly (11)
Wifi (11)
Ambiance (11)
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Traveler Reviews KK Sapa Hotel

Number of reviews per page
20
40
Customer reviews
Jajang K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel is very close to the town center, just a 10-minute walk to the center of Sapa. The view is quite beautiful, overlooking the valley. You can shower before and after check-in, which is very useful since the arrival and pickup times from the travel agency don't coincide with check-in and check-out times. The food is quite varied and quite tasty.
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Accommodation's Reply
25 Jul 2025
Dear Mr/Ms Jajang K, Thank you very much for taking the time to share your thoughtful feedback about your recent stay at KK Sa Pa Hotel. We are pleased to know that you appreciated our convenient location, just a short walk from the center of Sa Pa, as well as the scenic views overlooking the valley. We are also glad that the flexibility to shower before check-in and after check-out was helpful for your travel schedule. Your kind comments about our food variety and quality are greatly appreciated. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the near future. Warm regards, Bich Thao (Ms)/ Guest Relations Officer
T***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
KK Sapa Hotel is truly an ideal destination for those looking for a 5-star resort experience. The hotel impresses with its airy space, harmonious design with fresh nature, bringing a feeling of relaxation from the first moment. The rooms are always kept perfectly clean, modern equipment and full amenities, meeting all the needs of visitors. The staff is professional, friendly and always enthusiastic to support from check-in procedures to consulting on sightseeing activities and local cuisine. Dedicated and thoughtful customer care service makes every moment of staying here memorable and complete.
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Hosanna G. A.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
It was a pleasant experience staying here.
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1 people find it helpful
Hosanna G. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
This hotel is very nice, very nice to stay here. Thank you kk sapa Hotel
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Hosanna G. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Staying at this hotel was very pleasant. I arrived at the hotel very early in the morning and the hotel staff gave us access to a special room to rest until it was time for us to check in. We were also able to take a shower in the swimming pool so that we could do activities in Sapa first even though we couldn't check in yet. The room was the Premier Room Valley and the room was very spacious, complete and nice. The breakfast at this hotel is also the best, I like everything about this hotel, although the distance from the hotel to Sapa Station must be taken about 15 minutes on foot but it doesn't matter because there are many shopping places, places to eat that can be visited and enjoyed. If I have the opportunity to return to Sapa, I will return to stay there.
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1 people find it helpful
C***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
Very nice hotel and service. I'm a happy customer!
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tan t.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 17 week(s) ago
Staff not friendly,, my Kids add extra charge 800,000Vd, when i said not to eat the breakfast because we will check out in the morning 5am. They not want to refund my kid extra charge for breakfast
1 people find it helpful
Q***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
Nice and clean room, polite staff. Breakfast is ok. Soundproofing is not very good.
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I***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Kk hotel Sa Pa is the best choice to stay! Always worth it.
2 people find it helpful
T***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 25 week(s) ago
The room is very nice, clean, friendly staff, good location, the hotel facilities are very good However, the TV in the room is very laggy, can only watch youtube but it keeps lagging making the experience not complete
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DO DUY P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The receptionist is very enthusiastic in supporting customers, the room is spacious and airy. The view is beautiful and located near the center. Very satisfied with all the services here.
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2 people find it helpful
E***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The front desk service is thoughtful in all aspects, English communication is available, the hygiene is very good, and the hotel will distribute red envelopes during the Chinese New Year. will definitely come back to this hotel next time. Good reviews🥰
1 people find it helpful
s***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The hotel staff is very friendly, the breakfast is delicious and varied, the tea provided in the room is quite classy: Ahmad Tea. There are bathrobes, flip-flops and the soap smells like spices. The temperature in the room is set at a minimum of 25 ° C, so it is quite hot for us who come from an area with a temperature of 21 ° C at night. We were forced to open the sliding door of the balcony so that the outside air with a temperature of 8 ° C could enter and lower the room temperature. If there is a chance to go to Sa Pa again, I will definitely stay here again.
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3 people find it helpful
F***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 30 week(s) ago
It's a bit far to go anywhere so you have to take a taxi or buddy car to the city. The receptionist is friendly but the hotel rules are too strict, especially if you bring children.
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1 people find it helpful
edy n.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Clean and comfortable hotel not far from the city center
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Thiên K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Just spent 3 days here, every accommodation is convenient and pretty close to the center, every room has a valley view but due to the cold season and fog the whole day, it will be hard to see the valley but still would recommend staying here
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Q***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
It was a great stay! I enjoyed myself thoroughly and even though we checked in like in the wee hours of the morning, the staff was all ready to greet us. We had a seamless check in experience and I love the room. It was spacious and clean! I love that it was so close to the city centre as well!
1 people find it helpful
Accommodation's Reply
23 Oct 2024
Dear Sir/Mam, Thank you for choosing the KK Sapa Hotel for your stay. Commitment to service and guest satisfaction is our main concern. Our team have tried to anticipate your needs, however, if there is anything that we have overlooked, please let us know. Once again thank you for staying with us during your visit to Sapa, and we invite you to include us in your future plans when you visit this area again. Sincerely, Tran Nguyen Nhat Linh(Ms)/ Guest Relations Officer
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Jennifer S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 43 week(s) ago
Sarah hotel staff is very helpful. Comfortable, clean hotel, nice view.
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Accommodation's Reply
01 Oct 2024
Dear Ms. Jennifer S, Just wanted to let you know how much your review means to us here at KK Sapa Hotel. In addition Not only the unique mountain view and unique architecture , the hotel team also always tries our best to provide customers the high-class services worthy of 5 star standard. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Best regards, Tran Nguyen Nhat Linh (Ms)/ Guest Service Agent
H***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 44 week(s) ago
friendly staff but near hotel under construction. 6am start noisy downstairs. good experience staying here
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Accommodation's Reply
01 Oct 2024
Dear Customer, KK Sapa hotel would like to thank you for choosing our hotel for your recent stay. We are very sorry and sincerely apologize that your vacation was not as expected due to the unwanted noise from the construction outside the hotel. Hopefully you can sympathize and ignore the above regrettable things and will continue to support KK Sapa hotel for the next time you have the opportunity to return to Sapa. Wishing you success and happiness in life! Best regards. Tran Nguyen Nhat Linh (Ms)/ Guest Service Agent
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Nguyen P. C.
icon-origin-TRAVELOKA
5.3
/10
Reviewed 50 week(s) ago
The staff is not friendly, the service is very unprofessional. Will never come back to this hotel again.
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1 people find it helpful
Accommodation's Reply
23 Aug 2024
Dear Customer, KK Sapa hotel would like to thank you for choosing our hotel for your recent stay. We are very sorry and sincerely apologize that your vacation was not as expected. We have also worked with the relevant department so that this unfortunate incident will not happen to customers again. We sincerely thank you for your valuable comments. However, in the case of your wrong booking date, the hotel also supported and advised you as much as possible to change the travel date, then when the group arrived at the hotel to check in, the staff always fully informed about the room and policies including your booking and always listened and supported all requests of you and your family as much as possible. Hopefully you can sympathize and ignore the above mistakes and will continue to support KK Sapa hotel for the next time you have the opportunity to return to Sapa. Wishing you success and happiness in life! Best regards. Tran Nguyen Nhat Linh (Ms)/ Guest Service Agent
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.