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Jetstar (IATA code: JQ) is well-known as a low-cost airline headquartered in Melbourne, Australia. Qantas, an international premium airline service, is the parent company of Jetstar. It is safe to say that Jetstar is a more affordable version of Qantas. Jetstar operates domestic, regional, and international flights in Australia, New Zealand, and Asia Pacific. Jetstar has four sister airlines, which are:

• Jetstar Airways in Australia and New Zealand, which is wholly owned by the Qantas Group;
• Jetstar Asia Airways, which is based in Singapore and managed by Newstar Holdings;
• Jetstar Pacific Airlines, which is based in Vietnam, where the majority of its stake (70%) is owned by Vietnam Airlines and 30% of it belongs to Qantas Group;
• Jetstar Japan, a partnership among Qantas Group, Japan Airlines, Mitsubishi Corporation, and Tokyo Century Corporation.

On a daily basis, Jetstar operates their flights with four impressive fleets: Boeing 787 Dreamliner, Airbus A320, Airbus A321, and Bombardier Q300. All international long-haul services are operated by a fleet of Boeing 787 Dreamliner aircraft with 21 seats in Business Class and 314 seats in Economy Class. Meanwhile, flights within Australia and New Zealand and flights within Asia are served by Airbus A320, which can carry up to 180 passengers. Airbus A321, on the other hand, is a longer variant of the A320, hence can carry between 220 to 230 passengers. The last fleet, the Bombardier Q300 aircraft, can carry up to 50 passengers and is used to operate flights within New Zealand. Founded in 2004 in Australia, Jetstar has carried more than 200 million passengers until today. Every week, Jetstar operates around 4,000 flights to more than 75 destinations in Australia, New Zealand, and Asia Pacific. Jetstar’s incredible work has been recognized by its customers and respected industry leaders. For three consecutive years, from 2011 to 2013, Jetstar Airways received the Best Low-cost Airline in the Australia/Pacific Region award by Skytrax. In 2011, Jetstar Airways was recognized as Best International Budget Airline 2011 by About.com Readers’ Choice Awards. In 2012, Changi Airline Awards honored Jetstar with two awards: Partner of the Year 2012 and Top 5 Airlines by Absolute Growth in Cargo Carriage 2012. Jetstar’s sister airlines also earn their own recognition. In 2013 to 2015, Jetstar Asia received AsiaOne People’s Choice Awards for Best Budget Airline, while making the Changi Airline Awards’ Top 10 Airlines by Passenger Carriage in 2015 to 2017. On the other hand, Jetstar Japan achieved an award for Best Perceived Value in Domestic Transportation category from the Japanese Customer Satisfaction Index (JCSI) Survey in 2013 and 2014, while Jetstar Pacific was named as Vietnam’s Most Popular E-commerce Website for three consecutive years from 2008 to 2010. Jetstar’s flight service is served in two types of class: Economy Class and Business Class. Because of its low ticket fare, the Jetstar Economy Class becomes the airline’s most popular service. Each Economy Class passenger gets a free cabin baggage of 7 kg, but for Economy Class passengers who want to increase their flight comfort, Jetstar also provides special bundles, which are Starter Plus and Starter Max. Each bundle comes with an extra baggage allowance as well as an in-flight meal service. For passengers who want to experience maximum comfort in the Economy Class, they can also purchase in-flight entertainment and in-flight meals during booking. Jetstar’s Business Class service, on the other hand, is only available in selected flight routes. With an extra wide seat, flying in Jetstar’s Business Class can become a luxurious traveling experience. Besides the 2 x 7 kg cabin baggage allowance, Business Class passengers will also get a 30 kg checked baggage allowance, in-flight entertainment, a blanket, a pillow, and a comfort pack. They even get special access to the dedicated check-in area and receive boarding priority. The Jetstar Business Class also offers a bundle called Business Max Bundle for passengers who want to experience maximum comfort during the flight. This bundle doesn’t apply additional fees for all changes made, including changes in origin and destination. Passengers also can gain access to the Qantas Club or partner lounges. Jetstar also has teamed up with a number of great airlines to provide passengers with more choices of loyalty program. Passengers earn loyalty points or miles every time they travel with Jetstar’s Plus, Max, or Business Max bundle. There are at least four airline partners that have teamed up with the Jetstar frequent flyer program. They include Qantas Frequent Flyer, Emirates Skywards, JAL Milegae Bank, and Lotusmiles. If the passenger is a member of one of those frequent flyer programs, they can earn points or miles every time they travel with Jetstar. Accumulated points can be redeemed for various kinds of reward, including a free Jetstar flight ticket.

Founded in 2004, Jetstar is known as a low-cost airline headquartered in Melbourne, Australia. Jetstar was launched by Qantas as a response to the birth of another low-cost airline. Jetstar is part of Qantas’s brand diversification strategy, a low-cost alternative to Qantas’s premium full-service offering. The airline originally headquartered in Avalon Airport near Melbourne—they had even started flying out of Avalon mid-2004—but decided to relocate to Melbourne. Before Qantas launched Jetstar in 2004, Qantas acquired Impulse Airlines in 2001 and operated it under the QantasLink brand. However, as Qantas made the decision to launch a low-cost carrier, QantasLink was relaunched under a different name, Jetstar. The domestic passenger service began in 2004, while the international service started operating in 2005 to Christchurch, New Zealand. Although Jetstar is owned by Qantas, its management operates largely independent of Qantas through a company formerly known as Impulse Airlines. Jetstar’s sister airline, the Jetstar Asia Airways, first took off from its Singapore hub to Hong Kong in 2004, marking Qantas’s journey into the Asian low-cost airline market. A year later, it was announced that Jetstar would establish the world’s first global low-cost airline. At the end of 2005, it was also announced that Jetstar would fly to Perth from Avalon Airport. In 2006, Jetstar became the first Australian airline to allow customers to select their seat upon booking. Qantas acquired an 18% stake in Vietnam’s Pacific Airlines, which was relaunched under the Jetstar Pacific brand. Since 2010, Qantas’s shareholding in Jetstar Pacific has increased to 30%. In 2009, Jetstar officially operated daily direct service from Auckland to Gold Coast and Sydney. Still in the same year, Jetstar also launched domestic New Zealand flights to serve Auckland, Wellington, Christchurch, and Queenstown using the Airbus A320 aircraft. In 2011, Qantas announced that it would launch a new airline called Jetstar Japan, a joint venture of Jetstar, Japan Airlines, and Mitsubishi. The airline was expected to start operating in December 2012, but then was launched ahead of schedule in July 2012. Jetstar also once announced that it would launch another Asian sister airline called Jetstar Hong Kong, a partnership between Qantas and Eastern China Airlines. Jetstar Hong Kong was expected to start operating in 2013, but unfortunately the operation never took place due to revoked license application. In 2014, Jetstar signed a codeshare agreement with Emirates as a continuation of the agreement between Emirates and Qantas. Jetstar also has a codeshare agreement with American Airlines, Japan Airlines, and LATAM Chile. A year later, Jetstar announced that it would operate regional services in New Zealand, beginning in December 2015. The new service would be operated by Eastern Australia Airlines—also a Jetstar brand—using five turboprop Bombardier Dash 8. At least four new destinations would be served initially, with Hamilton, Rotorua, New Plymouth, Napier, Palmerston North, Nelson, and Invercargill as the cities under consideration. Finally, in August 2015, Jetstar announced that it had selected the first four regional centers it would serve later that December, which are Napier, Nelson, New Plymouth, and Palmerston North.