opened window of room first morning there. The glass fell out and smashed below due to rollers on window seized. Not only did the not repair the window for the remaining three day leaving an open room, but they did not return my 2,000 baht key deposit. The window had no sign saying do not open to warn it was unservicable, but the low open hole was a huge fall risk from that height. No empathy, duty of care, due diligence, nor ethics.
Things and facilities inside the hotel are old and easily broken. They will ask you to pay for it for the broken things. The beds are neat but the tables are dusty. Wallpaper are teared off. They don't refill the toilet amenities. Reception services took so long and there are no AC there. There is no lift so it is hard to carry luggage especially when you got room in high floors. A not recommended stay especially for family.
All staff very nice, polite and extremely helpful, check-in very fast and all comfortable. Room was clean, there was LCD TV, safe box and hair dryer in room. Location was great, in front hotel turn left and walk 5 mins to Patong beach.