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Help Center - Hotels
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Post Booking
Voucher and Check In
Hotel Receptionist Couldn’t Find My Booking
How to Know If My Booking Has Been Confirmed
Cannot check in at the hotel
How to Get My Hotel Voucher and Receipt on the Traveloka App
Cannot Find the Hotel Location
How to Resend My E-ticket and Voucher
How to Resend My E-voucher
I have successfully obtained my voucher. How can I use it to check in at the hotel?
Can I use promo coupons to book Pay upon Check-in rooms?
Hotel Voucher Not Received
I’ve made a payment, but the accommodation charged me with some additional fees to my credit/debit card. What should I do?
I forgot to bring the credit/debit card that I used to make my reservation. Is this OK?
Cancellation & Refund
How to Cancel and Get a Refund for My Hotel Booking
Where to Request Refund for Hotel Booking
How to Reschedule My Hotel Booking
How to Check My Refund Status
Why can't I find the option to reschedule my booking?
Can I transfer my accommodation booking to someone else? If I cancel my trip, can that person use the booking?
Can I cancel my booking if I have booked a Pay upon Check-in room? How do I cancel it?
I’ve booked a Pay upon Check-in room and would like to cancel it. If there’s any cancellation fee imposed, how do I pay for it?
What are the available payment methods to pay for Easy Reschedule?
I don’t Process Any Refund, Why is The Booking Refunded?
Refund Hotel Booking for Non Refundable Policy
Reschedule
Checking Your Booking Status
Hotel Rescheduling Fees
How to Reschedule a Non-refundable Hotel Booking
How do I reschedule my booking?
How to Reschedule Hotel Reservation Due to Wrong Booking
What is Hotel Easy Reschedule?
If the price of the new booking is lower than my original booking, how long will it take to process a refund?
Does Easy Reschedule incur any charges?
Why can't I find the Easy Reschedule feature in My Booking?
Product Information
I have booked a Flight + Hotel package and changed my flight schedule. Will the changes be automatically applied to my hotel booking?
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