Mercure Townsville

Hotels
8.4
/10
Very Good
997 reviews

What Guests Say About Their Stay

Kevin

10.0
/ 10
I had an awesome stay at the Mercure Hotel in Townsville! From the moment I arrived, everything felt welcoming and well-organised. The staff were friendly, professional, and genuinely happy to help, which made the experience even better. The rooms were clean, spacious, and very comfortable—perfect for relaxing after a long day. I especially enjoyed the peaceful atmosphere and the well-maintained facilities. The pool area is a great bonus, ideal for unwinding, and the overall layout of the hotel feels calm and resort-like. The location is also super convenient, with easy access to Townsville city and surrounding areas. Whether you’re staying for work, leisure, or a short getaway, the Mercure really delivers on comfort and quality. Overall, an excellent experience—definitely a place I’d recommend and happily stay at again! ⭐⭐⭐⭐⭐

Douglas

10.0
/ 10
Lovely room clean and tidy and great food i had a very pleasant stay and felt very safe there

Kingsly

10.0
/ 10
Excellent venue clean tidy beautiful gardens and pool area Bar and restaurant very good Desk staff professional, helpful and cheerful
In the Area
See Map
166 Woolcock St, Townsville, Queensland, Australia, 4812

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Mercure Townsville is a hotel is located at Townsville. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Mercure Townsville

166 Woolcock St, Townsville, Queensland, Australia, 4812
Discover More Places
Others Mercure Townsville
Others 2 Mercure Townsville

Discover More About Mercure Townsville

Location


Mercure Townsville is a hotel is located at Townsville.

About Mercure Townsville

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Mercure Townsville is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Mercure Townsville.

All facilities in Mercure Townsville

Others Mercure Townsville
Others

Hotel Services

  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Public Facilities

  • Parking
  • WiFi in public area

Things to Do

  • Outdoor pool

Transportation

  • Bus/truck parking

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Mercure Townsville

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 10:00
Number of floors in Mercure Townsville
2
Another facilities in Mercure Townsville
Express check-in, Express check-out, 24-hour Receptionist, WiFi in public area, Outdoor pool

Frequently asked question in Mercure Townsville

What are available facilities at Mercure Townsville?
There are top facilites at Mercure Townsville such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Townsville?
The standard check-in time at Mercure Townsville is starting from From 15:00 while the latest check-out time is at Before 10:00
What is the star rating of Mercure Townsville?
Mercure Townsville is a 4.0-star hotel.
How many floors does Mercure Townsville have?
Mercure Townsville has 2 floors.
Does Mercure Townsville provide parking?
Yes, Mercure Townsville provides parking. Please confirm details directly with the hotel.
See All

More Reviews from Other Guests in Mercure Townsville

8.4
Very Good
From 997 reviews
Cleanliness

8.4

Room Comfort

7.6

Location

7.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Townsville

Number of reviews per page
20
40
Top reviews
Alison
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room very clean, staff in the bar were extremely efficient and helpful.
Kevin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I had an awesome stay at the Mercure Hotel in Townsville! From the moment I arrived, everything felt welcoming and well-organised. The staff were friendly, professional, and genuinely happy to help, which made the experience even better. The rooms were clean, spacious, and very comfortable—perfect for relaxing after a long day. I especially enjoyed the peaceful atmosphere and the well-maintained facilities. The pool area is a great bonus, ideal for unwinding, and the overall layout of the hotel feels calm and resort-like. The location is also super convenient, with easy access to Townsville city and surrounding areas. Whether you’re staying for work, leisure, or a short getaway, the Mercure really delivers on comfort and quality. Overall, an excellent experience—definitely a place I’d recommend and happily stay at again! ⭐⭐⭐⭐⭐
Read More
Sue
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room was okay condition, needed a good clean. No hot water for 2 days but weather was hot so cold showers didn’t really hurt us. Shower mixer/tap was broken, TV remote wouldn’t work (needed new batteries), aircon had an annoying slight noise. Rooms could do with an upgrade. Brought $25 buffet breakfast deal for entire stay but had to tell staff every morning as there was no communication between reception and restaurant in which we had to wait for confirmation. Overall the resort style gardens were nice, restaurant staff were lovely.
Read More
Stuart JL
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Not a palace but comfortable. Rooms let the hotel down for us, bath leaked, ants on the walls, furniture dated. All very liveable if you’re not fussy but it did let down the hotel. Bed however were clean and comfy. Breakfast and restaurant was good. Pool and surrounds well maintained. Overall we would stay again but bedrooms really could do with some TLC.
Read More
Donald Patrick
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Staff at reception was super excellent and helpful.
Luke
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The air conditioner wasn't as good as I thought it would be and the back door to the back patio was stuck, other than those two things it was a pleasant stay at Mercure.
Glenis
icon-Business
Business
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Clean room with friendly obliging staff. Great spot
Vinodh
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Parking was good
RICARDO
icon-Leisure
Leisure
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

We love our stay here.
Mark
icon-Business
Business
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Very spread out, more like a resort. Stairs to most rooms, toilet seat was yellow and very very old, made the whole bathroom seem dated. The whole place needs a full renovation, will definitely be going back to Palmer Street precinct and only use the Mercure as a last resort and I am an ALL Gold member.
Amanda
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

This property was advertised with photos of well appointed bathrooms. However in reality the showe0r was in an old style bath tub, not friendly to mature guests. Our room was on the second floor with only wooden stair access, not made clear in any photos or advertisement. The housekeeping staff were engaging & friendly but the reception staff gave no acknowledgement when guests pass reception desk either entering or departing premises unless directly approached. I felt that good money was paid for substandard accommodation. It was very disappointing.
Read More
Michael
8.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Everything it needed to be for our stay.
Jenny
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

It is lovely at the Mercure. Safe and friendly.
Stephen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Great rooms ,comfortable , close to park and shops Just a great atmosphere to the motel Welcoming staff .
Sandra
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Easy checkin, beautiful view from the balcony. Only complaint was the weather.
Paul
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Nice spot but too far from car park
Douglas
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Lovely room clean and tidy and great food i had a very pleasant stay and felt very safe there
James
icon-Leisure
Leisure
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Good spot
Angela
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

The pool needs more shade area over the water.
Andrew
icon-Leisure
Leisure
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Awesome thank you
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Mercure Townsville

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 997 reviews
Cleanliness

8.4

Room Comfort

7.6

Location

7.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Townsville

Number of reviews per page
20
40
Top reviews
Alison
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room very clean, staff in the bar were extremely efficient and helpful.
Kevin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I had an awesome stay at the Mercure Hotel in Townsville! From the moment I arrived, everything felt welcoming and well-organised. The staff were friendly, professional, and genuinely happy to help, which made the experience even better. The rooms were clean, spacious, and very comfortable—perfect for relaxing after a long day. I especially enjoyed the peaceful atmosphere and the well-maintained facilities. The pool area is a great bonus, ideal for unwinding, and the overall layout of the hotel feels calm and resort-like. The location is also super convenient, with easy access to Townsville city and surrounding areas. Whether you’re staying for work, leisure, or a short getaway, the Mercure really delivers on comfort and quality. Overall, an excellent experience—definitely a place I’d recommend and happily stay at again! ⭐⭐⭐⭐⭐
Read More
Sue
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room was okay condition, needed a good clean. No hot water for 2 days but weather was hot so cold showers didn’t really hurt us. Shower mixer/tap was broken, TV remote wouldn’t work (needed new batteries), aircon had an annoying slight noise. Rooms could do with an upgrade. Brought $25 buffet breakfast deal for entire stay but had to tell staff every morning as there was no communication between reception and restaurant in which we had to wait for confirmation. Overall the resort style gardens were nice, restaurant staff were lovely.
Read More
Stuart JL
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Not a palace but comfortable. Rooms let the hotel down for us, bath leaked, ants on the walls, furniture dated. All very liveable if you’re not fussy but it did let down the hotel. Bed however were clean and comfy. Breakfast and restaurant was good. Pool and surrounds well maintained. Overall we would stay again but bedrooms really could do with some TLC.
Read More
Donald Patrick
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Staff at reception was super excellent and helpful.
Luke
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The air conditioner wasn't as good as I thought it would be and the back door to the back patio was stuck, other than those two things it was a pleasant stay at Mercure.
Glenis
icon-Business
Business
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Clean room with friendly obliging staff. Great spot
Vinodh
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Parking was good
RICARDO
icon-Leisure
Leisure
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

We love our stay here.
Mark
icon-Business
Business
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Very spread out, more like a resort. Stairs to most rooms, toilet seat was yellow and very very old, made the whole bathroom seem dated. The whole place needs a full renovation, will definitely be going back to Palmer Street precinct and only use the Mercure as a last resort and I am an ALL Gold member.
Amanda
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

This property was advertised with photos of well appointed bathrooms. However in reality the showe0r was in an old style bath tub, not friendly to mature guests. Our room was on the second floor with only wooden stair access, not made clear in any photos or advertisement. The housekeeping staff were engaging & friendly but the reception staff gave no acknowledgement when guests pass reception desk either entering or departing premises unless directly approached. I felt that good money was paid for substandard accommodation. It was very disappointing.
Read More
Michael
8.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Everything it needed to be for our stay.
Jenny
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

It is lovely at the Mercure. Safe and friendly.
Stephen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Great rooms ,comfortable , close to park and shops Just a great atmosphere to the motel Welcoming staff .
Sandra
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Easy checkin, beautiful view from the balcony. Only complaint was the weather.
Paul
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Nice spot but too far from car park
Douglas
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Lovely room clean and tidy and great food i had a very pleasant stay and felt very safe there
James
icon-Leisure
Leisure
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Good spot
Angela
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

The pool needs more shade area over the water.
Andrew
icon-Leisure
Leisure
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Awesome thank you
Number of reviews per page
20
40