Riviera Mackay is a accommodation is located at Mackay.
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Riviera Mackay
Service Apartment
9.2
/10
Exceptional
461 reviews
What Guests Say About Their Stay
Clive
10.0
/ 10
Check in was seamless, the apartment clean and in good condition. We like the location, close to everything
Clive
10.0
/ 10
Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
I
10.0
/ 10
We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
In the Area
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5 - 7 Nelson St, Mackay, Queensland, Australia, 4740
Main Facilities
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Parking
WiFi
Elevator
Available Room Types in Riviera Mackay
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What's around Riviera Mackay
5 - 7 Nelson St, Mackay, Queensland, Australia, 4740
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Discover More About Riviera Mackay
General
In Mackay (City Centre)
Location
A stay at Riviera Mackay places you in the heart of Mackay, steps from Bluewater Lagoon and 3 minutes by foot from Caneland Central. This aparthotel is 0.4 mi (0.7 km) from Jubilee Park and 0.6 mi (0.9 km) from Mackay Enertainment and Convention Centre.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Bluewater Lagoon - 0.2 km / 0.1 mi
Caneland Central - 0.2 km / 0.1 mi
Artspace Mackay - 0.7 km / 0.4 mi
Jubilee Park - 0.7 km / 0.4 mi
Mackay Enertainment and Convention Centre - 1 km / 0.6 mi
Ken Burgess Orchid House - 2.1 km / 1.3 mi
Harrup Park - 2.8 km / 1.7 mi
Great Barrier Reef Arena - 2.9 km / 1.8 mi
Pioneer Valley - 3.4 km / 2.1 mi
Mackay Basketball Stadium - 3.4 km / 2.1 mi
BB Print Stadium - 3.5 km / 2.2 mi
Mackay Base Hospital - 3.7 km / 2.3 mi
Mackay Regional Botanical Gardens - 3.8 km / 2.3 mi
Town Beach - 3.9 km / 2.4 mi
Mackay Regional Botanic Gardens - 4.3 km / 2.7 mi
The preferred airport for Riviera Mackay is Mackay, QLD (MKY) - 5.9 km / 3.7 mi
Facilities
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Business Facilities
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.
Rooms
Make yourself at home in one of the 28 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished balconies. 42-inch LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided once per stay.
All facilities in Riviera Mackay
Entertainment Facility
Fitness Center
Common Space
Lobby
Accommodation Services
General
- Parking
- Terrace
- Rooftop terrace
Public Facilities
- Parking
- Smoke-free area
- Elevator
Hotel Services
- Laundry service
- Luggage storage
- Concierge
Things to Do
- Barbecue
Connectivity
- Free WiFi
Accommodation Policy & General Information in Riviera Mackay
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 10:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Onsite parties or group events are strictly prohibited
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Monday - Friday: 9:00 AM - 5:00 PM
- Saturday - Saturday: 9:00 AM - 5:00 PM
- Sunday - Sunday: 9:00 AM - 4:00 PM
Pets
Service Animals Allowed
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General Information
Popular Facilities | Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - to 10:00 |
Available rooms at Riviera Mackay | 28 |
Number of floors in Riviera Mackay | 11 |
Another facilities in Riviera Mackay | Terrace, Rooftop terrace, Smoke-free area, Laundry service, Luggage storage |
Frequently asked question in Riviera Mackay
What are available facilities at Riviera Mackay?
There are top facilites at Riviera Mackay such as Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Riviera Mackay?
The standard check-in time at Riviera Mackay is starting from From 14:00 while the latest check-out time is at Before 10:00
What is the star rating of Riviera Mackay?
Riviera Mackay is a 4.0-star hotel.
How many floors does Riviera Mackay have?
Riviera Mackay has 11 floors.
How many rooms are available at Riviera Mackay?
Riviera Mackay has 28 rooms in total.
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More Reviews from Other Guests in Riviera Mackay
Overall Ratings & Reviews Riviera Mackay
Other sources (461)
9.2
Exceptional
From 461 reviews
Cleanliness
9.4
Room Comfort
9.4
Location
9.0
Service and Facilites
9.2
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Traveler Reviews Riviera Mackay
Number of reviews per page
20
40
Top reviews
Craig
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Excellent room
Staff extremely helpful and pleasant
Michae
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
room was perfect. great view
Grant
Leisure with Partner
4.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Terrible condition got its age. The carpet was stained. The apartment smelt from the drains and the room had not been cleaned properly. Very disappointing
Clive
with Partner
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Check in was seamless, the apartment clean and in good condition. We like the location, close to everything
Darren
Business
8.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Very comfortable apartment with plenty of room. Great location near the city, free swimming pool Lagoon and large shopping centre.
Darren
Business
8.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
The blinds in lounge room were mouldy, floor was a bit sticky to walk on and the shower screen in the bedroom was soap scummy. Some dishes were dirty. TV controls for the bedroom were on top of switchboard cabinet instead of on the side table in bedroom. The apartment was very comfortable and roomy. We had a good night sleep.
Christine
6.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Reception staff are barely civil in communications prior to the stay, but much better during the stay. Manager of the apts was helpful when I escalated to her, but we had an issue with the lift and her first response was that someone did it. The staff attitude towards paying guests leaves a lot to be desired.
Apartments are very nice and location is great, but I wouldn’t stay again. They are beyond rigid with everything - read the rules before staying. Rooftop area is amazing, but they don’t encourage use of it and no outside guests allowed.
Advertised room with a queen bed, but it was a double bed at best so sleep wasn’t easy with 2 of us in a double bed.
Recommend Quest on Gordon to anyone looking for Mackay accom - staff, room and facilities all brilliant.
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Guy
Business
10.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
As always i enjoy my stay here.
Erin
Leisure
8.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Clean room, but had Clean the room sign out for three days. ( Not done) ended up asking cleaner for clean towels. A little disappointing
Craig
Business
6.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
Rooms and balcony needed a better clean
Clive
with Partner
10.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
Kim
with Partner
10.0
/10
Reviewed 40 week(s) ago
Hotels.com verified review
Nikki is great
Paris
Leisure Family
8.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Was a nice and quiet room and very spacious
Wendy
Leisure with Partner
4.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!
I
with Partner
10.0
/10
Reviewed 49 week(s) ago
Hotels.com verified review
We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Carolyn
Leisure with Partner
8.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.
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Anne
with Partner
10.0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out
Darren
6.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
you could hear people in other rooms at 5am in the morning
Jennifer
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
Reception was lovely
Guy
Business
10.0
/10
Reviewed 65 week(s) ago
Hotels.com verified review
This is the second time I have stayed at Riviera and it won't be the last. This is definitely my accommodation of choice in Mackay.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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