Hilton Niagara Falls/Fallsview Hotel and Suites

Good

Very much so

This was supposed to be a fun family getaway, but it turned into one stressful issue after another. The biggest problem was the billing situation. After my stay was already fully paid and the original incidental hold had already fallen off, another $1,600+ pending hold suddenly appeared on my card. Customer service confirmed a secondary hold had been placed, but nobody could explain why such a large amount was being held after payment had already been processed. Yes, the hotel issued a $100 refund, but the unexplained $1,600+ pending charge is still sitting on my card. The second major issue was the fridge in our room. It did not work and ruined 10 bottles of baby formula, which is expensive and incredibly stressful when traveling with children. To make matters worse, the staff member initially wanted to leave the broken fridge sitting out in the room. My husband had to repeatedly tell him to remove it because we have kids. One of our rooms also had no air conditioning at all, making the room extremely uncomfortable. The bathroom fans didn’t work either. Other frustrations included: * No towels at multiple points * No toilet paper or coffee stocked after asking repeatedly * The children’s pool/play area unavailable during our four-day stay * Only one room having a window Overall, this stay felt disorganized and nowhere near worth the premium pricing. The location and view from the one room was the only real positive.

Clean room. Only thing was that there were NO microwaves in the rooms.

Staff was very kind and helpful!

Everything was great!

We were on the 31 st floor with view of American and Canadian falls, it was a great view. We did have diner at the Watermark with view of falls. The staff was efficient but not very personable, we were there for our 39th wedding anniversary, we had just left our table, I asked the manager for a photo we’re we sat and he didn’t want to bother other diners, so we didn’t get a photo. Out of the 4 days we were there the manager of the watermark was the only disappointment, I won’t bother going to the Watermark again. I will go to the Hilton when back in the area.

Terrible parking and check in

Excellent location and restaurants in hotel. Wildflower cafe good staff and food

$100 valet parking and downhill from there! the worst Hilton experience in my 45 years of travel. how about 16-minute wait for elevators and when one shows up its jammed! who the hell planned this mess! $8 water, dingy rooms 1980 showers give me a break! save your money!

Hotel stay was great! We were upgraded to a larger room which was nice. Location to restaurants and casino is good. Only complaint I have is housekeeping did not clean our room 2 days out of 4.

The view war perfect

Great location, everything within walking distance!

I had to park off premises. there was no parking available

Get ready to pay $74 taxes included for parking. Unbelievable. You have to pay $65 plus tax for a parking spot for that much for a room. Will not be staying again

Absolutely stunning hotel!

It was fantastic! Loved our stay

We had a very nice stay at this hotel and I would definitely recommend it to my family and friends. The hotel was very clean, comfortable, and we had a beautiful view from our room. We did experience one issue after checking in. We went out and returned around 11:30 PM, but unfortunately we were unable to get back into our room. We called for assistance and were told someone would arrive within 5 to 10 minutes, but nobody came. We then went down to the front desk and were given two new key cards, but those also did not work. After calling again, someone finally came up after about 25 minutes and opened the door. The door handle seemed to be jammed or locked, which was very tiring and disappointing after a long day. Other than that incident, our overall stay was pleasant and enjoyable.

My room number was Canadian falls view and had the horseshoe view The only issue was the parking price of hotel which was too expensive!!!

Fantastic night!!