Hotel Arena Palace Montreal

Extremely sweet staff and comfortable beds

I like it

The Hotel astonished me from how beautiful it is. When I entered the Hotel room I got calmer at it’s Excellence.

My worst hotel experience,not even by 3rd world standards.Some front desk staff tried their best to help but the management doesn't have sttructures in place.No cleaner for the rooms for 4 days of stay.Extremely dirty and moldy carpets that ought to have been trashed ages ago.The front desk asked me at check in for a $50 caution deposit which Expedia didn't mention.I refused and was ready to cancel.The problem is not front desk.The management just didn't provide the necessary structure to maintain the hotel.Dont go here unless you're desperate

Everything was good , but i suggest they also add breakfast for people who stayed at hotel for one for more nights.Thankyou

room was not cleaned, the blanket is dirty. the whole room smells cigarette smoke.

This place is a dump among dumps. No towels, no thermostat, no smoke alarm. The ceiling fan/light fixture had only one lightbulb and when you shut off that one light, you automatically shut off the fan as well despite it being over one hundred degrees in the room. Shower water was hot but only trickled. I tried to plug in my own travel fan. It blew the breaker that powered half of the third floor. After three tries and three blow outs, I went to bed with no blankets on. The steps weren’t shoveled. Just an absolute disaster of a hotel. Do not stay here.

The only bad point is the hotel and rooms and staff

The hotel was disgusting not at all, but the picture showed and full of rat

For how cheap the place is it is a wonderful stay. But definitely would recommend going elsewhere of you could afford it.

GOOD!

Excellent

Staff were very welcoming and polite! However, it did seem like there may have been smoking (?) occurring indoors, as it smelled very strongly of it when particular staff members were present. Overall was a lovely stay, but cleanliness can be very easily improve dramatically!

Much Old without rénovation and confort

It should be STRONGLY pointed out that this is a Victorian Hotel, not a modern hotel. It has shared toilets and showers and EVERYTHING from the narrow winding staircase up to the 3rd floor to the heating system, is 150 years old. Now, I loved this but lots of people would find it horribly barbaric.

Muy atentos sus empleados

Safety hazard and health concerns. I will be reporting this facility to city officials and filing a formal report

You get what you pay for. Safe. Excellent location, right downtown. Parked the car 1 block from the hotel in an indoor parking ( At the library) for $16 a day. Will be back.

There was no parking available near hotel, they didn't provided drinking water or even washrooms were shared between all the guests. It was worst experience

First thing the quality of the images on the website does not match reality so it is like i booked something from here and got a completely different thing. For example, the bathroom did not have a hanger for toilet paper or the towel. they have a no refund policy. I tried talking that this does not match what I booked and I need a refund to be able to go somewhere else and the response was I will get an email in 3 days to decide if i am eligible for a refund. The room looks clean but the details are not so it is like it was not professionally cleaned in a while. Like there were dust under the bed and windows frame corners were not cleaned much longer also the fan. The bathroom does not have garbage bag in the garbage pin. put the images. the staff was friendly and polite though