8.9
/10
Exceptional
501 reviews

What Guests Say About Their Stay

Verified Traveler

10.0
/ 10
Hotel is good. Room is big. I got a free upgraded room and a free birthday cake and decoration for my mom's birthday. Breakfast has a lot of variations. The Chinese restaurants at the 37th and 1st floor are delicious. Didn't have time to try the spa, sauna, and swimming pool, but you need to remember which elevator you need to use when going to the lobby, ground floor, and room. Definitely will stay here again.

Arlene

10.0
/ 10
clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F.

Richard

10.0
/ 10
A beautiful hotel, with excellent staff. Mixc is right outside, which has a large supermarket, and the hotel is close to several metro stations.

Elizabeth

10.0
/ 10
Hotel is a newer hotel. Room was spacious and clean. Staffs are polite and helpful. Location is great, connects to an indoor mall which is very helpful when hot weather that you don’t want to be out under the sun.
In the Area
See Map
1881 Baoan Nan Road, Luohu District, Luohu Qu, Shenzhen, Guangdong, China, 518000

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Staying at Grand Hyatt Shenzhen is a good choice when you are visiting Luohu Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Hyatt Shenzhen

1881 Baoan Nan Road, Luohu District, Luohu Qu, Shenzhen, Guangdong, China, 518000
Discover More Places
Lobby Grand Hyatt Shenzhen
Lobby 2 Grand Hyatt Shenzhen

Discover More About Grand Hyatt Shenzhen

General


In Shenzhen (Luohu)

Location


Located in Shenzhen (Luohu), Grand Hyatt Shenzhen is within a 5-minute drive of The MixC Shopping Mall and Dongmen Pedestrian Street. This luxury hotel is 1.1 mi (1.8 km) from Luohu Port and 1.6 mi (2.5 km) from Huaqiangbei.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

The MixC Shopping Mall - 0.7 km / 0.5 mi
International Foreign Trade Center - 1.1 km / 0.7 mi
Shenzhen Museum - 1.1 km / 0.7 mi
Shenzhen Grand Theater - 1.2 km / 0.8 mi
KK Mall - 1.3 km / 0.8 mi
Luohu Commercial City - 1.5 km / 0.9 mi
Shenzhen Science and Technology Museum - 1.5 km / 0.9 mi
Dongmen Pedestrian Street - 1.6 km / 1 mi
Luohu Port - 1.9 km / 1.2 mi
Huaqiangbei - 2.4 km / 1.5 mi
SEG Electronics - 2.4 km / 1.5 mi
Lizhi Park - 2.5 km / 1.5 mi
Shenzhen Central Park - 3.4 km / 2.1 mi
Shenzhen Stadium - 3.5 km / 2.1 mi
Shenzhen International Exhibition Center - 3.6 km / 2.2 mi

The nearest airports are:
Hong Kong International Airport (HKG) - 52.3 km / 32.5 mi
Shenzhen Intl. Airport (SZX) - 38.8 km / 24.1 mi

The preferred airport for Grand Hyatt Shenzhen is Shenzhen Intl. Airport (SZX).

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a steam room, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.

Business Facilities


Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Shenzhen? This hotel has 29805 square feet (2769 square meters) of space consisting of conference space and 13 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Grab a bite at China Lodge, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 471 individually decorated guestrooms, featuring iPod docking stations and minibars. Wired and wireless internet access is complimentary, while 40-inch LED televisions with cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.

All facilities in Grand Hyatt Shenzhen

Bar, Cafe and Lounge Grand Hyatt Shenzhen
Bar, Cafe and Lounge
Swimming Pool Grand Hyatt Shenzhen
Swimming Pool
Entertainment Facility Grand Hyatt Shenzhen
Entertainment Facility
Fitness Center Grand Hyatt Shenzhen
Fitness Center
Functional Hall Grand Hyatt Shenzhen
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Romantic proposal packages
  • Spa
  • Shops
  • Steam room
  • Pool sun loungers

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

General

  • Smoking area
  • Banquet
  • Parking

Connectivity

  • LAN Internet
  • Free WiFi

Public Facilities

  • Elevator
  • Safety deposit box

Business Facilities

  • Business facilities
  • Conference rooms

Transportation

  • Airport transfer

Food and Drinks

  • Breakfast

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Grand Hyatt Shenzhen

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, No cribs (infant beds) available, Cashless transactions are available, Essential workers only - NO, Property does not offer onsite COVID-19 testing
  • Fee for buffet breakfast: approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Hyatt Shenzhen
471
Number of floors in Grand Hyatt Shenzhen
38
Another facilities in Grand Hyatt Shenzhen
Laundry service, Multilingual staff, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in Grand Hyatt Shenzhen

What are available facilities at Grand Hyatt Shenzhen?
There are top facilites at Grand Hyatt Shenzhen such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Hyatt Shenzhen?
The standard check-in time at Grand Hyatt Shenzhen is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Grand Hyatt Shenzhen provide breakfast?
Yes, Grand Hyatt Shenzhen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Hyatt Shenzhen?
Grand Hyatt Shenzhen is a 5.0-star hotel.
How many floors does Grand Hyatt Shenzhen have?
Grand Hyatt Shenzhen has 38 floors.
See All

More Reviews from Other Guests in Grand Hyatt Shenzhen

Overall Ratings & Reviews Grand Hyatt Shenzhen

Traveloka (6)
Other sources (495)
9.0
Exceptional
From 495 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Hyatt Shenzhen

Number of reviews per page
20
40
Top reviews
Marco
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Excellent stay …. again and again.
Arlene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F.
Xie
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Very attentive staffs who were very helpful during our stay.
cynthia
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Room are clean
John
icon-Business
Business
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

As a business traveller the check in process was efficient, the room is a good size including desk facilities. The hairdryer was a good size and powerful enough. My room included club breakfast which had enough options. The full breakfast on level 2 has a lot more options but I was happy with the offering on the club floor.
Marco
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Room was as usual.
Si Xin
icon-Business
Business
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The room is spacious and clean. The staff are friendly.
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

A beautiful hotel, with excellent staff. Mixc is right outside, which has a large supermarket, and the hotel is close to several metro stations.
Elizabeth
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Hotel is a newer hotel. Room was spacious and clean. Staffs are polite and helpful. Location is great, connects to an indoor mall which is very helpful when hot weather that you don’t want to be out under the sun.
Beth
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Something else
Hock Neo
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I had a fall before the trip & the Hotel did not want to refund my bookings for me & my family. As a family we will never stay in any of the Hyatt Hotels around the world. The Conrad HK refunded our bookings. Hyatt did not & ignored my pleas through Expedia. Reservations Manager did a poor job of no support. I will write in with a poor report for your hotel.
Read More
Chin Kiang
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The reception staff was extremely helpful, very courteous and professional.. kudos to her..
Sik Ming
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Excellent location for underground to everywhere in Shenzhen. Joining to a huge shopping arcade.
Yew Meng
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The hotel is link with Mix C mall
SHUNCHIEH
icon-Leisure
Leisure
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Connected to Luo Hu MixC shopping mall (not the same as the one in Nan Shan). Very convenient for shopping. Breakfast buffet also great. But try to book rooms in higher floors as there seems to be construction nearby and there may be noise even during the the weekend.
Matt
icon-Business
Business
6.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Ok. Second stay here. Big hotel. Love the bar on 38th floor Breakfast. Best in shenzhen. Location excellent. Staff excellent. My only frustration is the bizarre lift configuration. Like 3 separate lifts you need to take in some cases. Hotel designed this way so cannot fix. The air con doesn’t cope with the heat. Even at lowest point it cannot coo effectively. Two other business companions said the same thing. I would stay here again because of the positives outweigh the negatives.
Read More
Winnie Wei Li
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Perfect environment
Roman
icon-Business
Business
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

A fantastic business hotel in close proximity to restaurants and shopping mall.... great views !
Huanshi
icon-Leisure
Leisure
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Loved the classic Chinese styled room layout. Staff were very friendly and helpful. Excellent stay overall.
jesus calderon
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The cleaning staff was amazing. Check in staff wonderful Breakfast staff managers hostess horrible they gave bill at beginning of eating out meal. Cooks were great We were charged 2 meals as we were 3 guests 2 rooms
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Grand Hyatt Shenzhen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Hyatt Shenzhen

Traveloka (6)
Other sources (495)
9.0
Exceptional
From 495 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Hyatt Shenzhen

Number of reviews per page
20
40
Top reviews
Marco
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Excellent stay …. again and again.
Arlene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F.
Xie
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Very attentive staffs who were very helpful during our stay.
cynthia
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Room are clean
John
icon-Business
Business
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

As a business traveller the check in process was efficient, the room is a good size including desk facilities. The hairdryer was a good size and powerful enough. My room included club breakfast which had enough options. The full breakfast on level 2 has a lot more options but I was happy with the offering on the club floor.
Marco
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Room was as usual.
Si Xin
icon-Business
Business
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The room is spacious and clean. The staff are friendly.
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

A beautiful hotel, with excellent staff. Mixc is right outside, which has a large supermarket, and the hotel is close to several metro stations.
Elizabeth
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Hotel is a newer hotel. Room was spacious and clean. Staffs are polite and helpful. Location is great, connects to an indoor mall which is very helpful when hot weather that you don’t want to be out under the sun.
Beth
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Something else
Hock Neo
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I had a fall before the trip & the Hotel did not want to refund my bookings for me & my family. As a family we will never stay in any of the Hyatt Hotels around the world. The Conrad HK refunded our bookings. Hyatt did not & ignored my pleas through Expedia. Reservations Manager did a poor job of no support. I will write in with a poor report for your hotel.
Read More
Chin Kiang
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The reception staff was extremely helpful, very courteous and professional.. kudos to her..
Sik Ming
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Excellent location for underground to everywhere in Shenzhen. Joining to a huge shopping arcade.
Yew Meng
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The hotel is link with Mix C mall
SHUNCHIEH
icon-Leisure
Leisure
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Connected to Luo Hu MixC shopping mall (not the same as the one in Nan Shan). Very convenient for shopping. Breakfast buffet also great. But try to book rooms in higher floors as there seems to be construction nearby and there may be noise even during the the weekend.
Matt
icon-Business
Business
6.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Ok. Second stay here. Big hotel. Love the bar on 38th floor Breakfast. Best in shenzhen. Location excellent. Staff excellent. My only frustration is the bizarre lift configuration. Like 3 separate lifts you need to take in some cases. Hotel designed this way so cannot fix. The air con doesn’t cope with the heat. Even at lowest point it cannot coo effectively. Two other business companions said the same thing. I would stay here again because of the positives outweigh the negatives.
Read More
Winnie Wei Li
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Perfect environment
Roman
icon-Business
Business
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

A fantastic business hotel in close proximity to restaurants and shopping mall.... great views !
Huanshi
icon-Leisure
Leisure
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Loved the classic Chinese styled room layout. Staff were very friendly and helpful. Excellent stay overall.
jesus calderon
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The cleaning staff was amazing. Check in staff wonderful Breakfast staff managers hostess horrible they gave bill at beginning of eating out meal. Cooks were great We were charged 2 meals as we were 3 guests 2 rooms
Number of reviews per page
20
40