9.2
/10
Exceptional
998 reviews

What Guests Say About Their Stay

Celestine

10.0
/ 10
Seamless check in.. it’s my second time stay in this hotel. Come back again because of the location, surrounded by great food and shopping. Huge and very clean room with nice city view. Excellent sound proof room as I am a light sleeper. Their bed and pillow are really comfortable. I always wake up fresh with no backache. Also their friendly and helpful staff, especially Jun who recommended great food/ restaurants. Will be back again.

Yew Meng Joe

10.0
/ 10
Very convenient hotel…near lots of eateries and shopping centre/area…all within walking distance…underground is next to the hotel…very vibrant area…staff are all very friendly and welcoming…would definitely stay here again the next time I visit Guangzhou…😍😍😍 One negative thing was I am an Expedia gold member but when ate at the Chinese restaurant in the hotel they did not recognise it, therefore was only given 10% discount initially until I asked the staff to check and was then given the 20% discount…is not about the discount is about the recognition…

Whitney

10.0
/ 10
The hotel is exceptionally clean, modern, and beautifully decorated, including our room which was comfortable and well maintained. The reception staff were always pleasant, professional, and attentive, showing genuine care for our needs.
In the Area
See Map
208 Tianhe Road, Tianhe District, Tianhe, Guangzhou, Guangdong, China, 510620

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Sheraton Guangzhou Hotel is located in area / city Guangzhou CBD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sheraton Guangzhou Hotel

208 Tianhe Road, Tianhe District, Tianhe, Guangzhou, Guangdong, China, 510620
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Lobby Sheraton Guangzhou Hotel
Lobby 2 Sheraton Guangzhou Hotel

Discover More About Sheraton Guangzhou Hotel

General


In Guangzhou (Tianhe)

Location


A stay at Sheraton Guangzhou Hotel places you in the heart of Guangzhou, within a 5-minute drive of Taikoo Hui and Canton Tower. This luxury hotel is 3.6 mi (5.8 km) from Yuexiu Park and 3.7 mi (6 km) from Baiyun Mountain.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Tee Mall - 0.1 km / 0.1 mi
Tianhe Stadium - 0.7 km / 0.4 mi
Grandview Mall - 0.8 km / 0.5 mi
Zhongtian Shopping Mall - 1.1 km / 0.7 mi
CITIC Plaza - 1.3 km / 0.8 mi
Waterscape Falls In East Station Plaza - 1.3 km / 0.8 mi
Taikoo Hui - 1.4 km / 0.9 mi
OneLink Walk - 1.5 km / 0.9 mi
Dongfeng Park - 1.7 km / 1.1 mi
Guangzhou Library - 2.4 km / 1.5 mi
Guangzhou Opera House - 2.4 km / 1.5 mi
Flower City Square - 2.5 km / 1.5 mi
Guangdong Museum - 2.6 km / 1.6 mi
Zhujiang Park - 2.7 km / 1.7 mi
Guangzhou Zoo - 2.7 km / 1.7 mi

The nearest airports are:
Foshan (FUO-Shadi) - 36.6 km / 22.7 mi
Baiyun International Airport (CAN) - 38.1 km / 23.7 mi

The preferred airport for Sheraton Guangzhou Hotel is Baiyun International Airport (CAN).

Facilities


Don't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.

Business Facilities


Featured amenities include a business center, limo/town car service, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Dining


Grab a bite at Bene Italian & Seafood, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 445 guestrooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, while 55-inch LED televisions with digital programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.

All facilities in Sheraton Guangzhou Hotel

Bar, Cafe and Lounge Sheraton Guangzhou Hotel
Bar, Cafe and Lounge
Swimming Pool Sheraton Guangzhou Hotel
Swimming Pool
Fitness Center Sheraton Guangzhou Hotel
Fitness Center
Functional Hall Sheraton Guangzhou Hotel
Functional Hall
Lobby Sheraton Guangzhou Hotel
Lobby

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor pool
  • Garden
  • Fitness center
  • Sauna
  • Steam room
  • Pool sun loungers

Accessibilty

  • Accessible parking
  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

Food and Drinks

  • Vegetarian meal
  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Smoking area
  • Banquet
  • Ballroom
  • Parking

Transportation

  • Limited parking
  • Limo or town car service
  • Airport transfer

Business Facilities

  • Business facilities
  • Meeting rooms
  • Business facilities

Public Facilities

  • Elevator
  • Safety deposit box

Nearby Facilities

  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Accommodation Policy & General Information in Sheraton Guangzhou Hotel

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Tax ID - 9144010169154142X5
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher and a deadbolt lock
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property’s breakfast rate plans include breakfast for 1-2 guests, based on occupancy. Additional fees apply per person for guests exceeding this number.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sheraton Guangzhou Hotel
445
Number of floors in Sheraton Guangzhou Hotel
33
Another facilities in Sheraton Guangzhou Hotel
Laundry service, Newspaper in lobby, Wedding service, Luggage storage, Express check-out

Frequently asked question in Sheraton Guangzhou Hotel

What are available facilities at Sheraton Guangzhou Hotel?
There are top facilites at Sheraton Guangzhou Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Guangzhou Hotel?
The standard check-in time at Sheraton Guangzhou Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sheraton Guangzhou Hotel provide breakfast?
Yes, Sheraton Guangzhou Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sheraton Guangzhou Hotel?
Sheraton Guangzhou Hotel is a 5.0-star hotel.
How many floors does Sheraton Guangzhou Hotel have?
Sheraton Guangzhou Hotel has 33 floors.
See All

More Reviews from Other Guests in Sheraton Guangzhou Hotel

9.2
Exceptional
From 963 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Guangzhou Hotel

Number of reviews per page
20
40
Top reviews
BEGONA
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

EVERYTHIG WAS OK
Celestine
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Seamless check in.. it’s my second time stay in this hotel. Come back again because of the location, surrounded by great food and shopping. Huge and very clean room with nice city view. Excellent sound proof room as I am a light sleeper. Their bed and pillow are really comfortable. I always wake up fresh with no backache. Also their friendly and helpful staff, especially Jun who recommended great food/ restaurants. Will be back again.
Read More
Nail
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very clean, excellent staff
Virginia
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

GREAT breakfast, clean rooms. Comfy beds. Really helpful staff.
Eric
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good
Yew Meng Joe
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very convenient hotel…near lots of eateries and shopping centre/area…all within walking distance…underground is next to the hotel…very vibrant area…staff are all very friendly and welcoming…would definitely stay here again the next time I visit Guangzhou…😍😍😍 One negative thing was I am an Expedia gold member but when ate at the Chinese restaurant in the hotel they did not recognise it, therefore was only given 10% discount initially until I asked the staff to check and was then given the 20% discount…is not about the discount is about the recognition…
Read More
Whitney
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel is exceptionally clean, modern, and beautifully decorated, including our room which was comfortable and well maintained. The reception staff were always pleasant, professional, and attentive, showing genuine care for our needs.
Irene Victoria Puay Hwee
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff are very courteous
Jingyi
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean and spacious room; staff was friendly and helpful. Location is great.
Yim Ping Tiffany
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Staff is friendly and helpful. Our room is spacious and comfortable. Location is convenient as it is connected to a mall and close to a metro station.
Celestine
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Excellent location to shopping and many good eateries. All within walking distance. Housekeeping did wonderful job daily. Check in was seamless when we arrived at past midnight. All staffs were helpful and friendly.. shout out to Ms Rita for assisting me on getting around as it’s my first visit to GZ and won’t be last. Will definitely come back to Sheraton again when visit GZ.
Read More
Yanban
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great location, large and comfy room. Courteous staff.
Boon Kheng
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Wonderful time staying at the club room. Spacious n clean. All staff at the hotel were very efficient helpful n courteous. On my first night the aircon in my room was not functioning well very warm. Next day approached the staff at the club floor to change to another room. Joey and LewenChen have been utmost helpful to arrange for a cooler room. Thank you to both of them. Another staff Wee from conceirge has been so helpful n informative. Tnks. Overall highly recommended Sheraton Guangzhou for business or leisure trip. From staff to room n location. Excellent.
Read More
Cherry
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Stayed in club access level. Great view of the stadium and conven
Cynthia Shih-Hsin
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

We stopped by Guangzhou for 2 days on our way into Chongqing. Decided to stay at the Sheraton Guangzhou. I am in the hospitality industry and appreciate great service. The staff at the Sheraton was very accommodating, friendly, and knowledgeable. A couple of things that stood out to me was: First: I mispalced my wallet, and was out having dinner with friends. Called the hotel and gave them permissions to enter my room to check if it was there. The manager went out of their way to ensure they found it. So i could enjoy my time out without having to make the trek back. Second, We left the "Do not disturb" sign as we didnt need our room made up for only 2 day stay. They called to make sure we were okay, and asked if we needed anything. We travel a lot! Like i mean a lot! Never ever have i had a hotel front desk team do this. The customer service level and the care is beyond the next level. We highly recommended the Sheraton Guangzhou. Great job to the management team in training your staff.
Read More
Choon Fong
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Housekeeping was very responsive to our requests. I booked a room for 2 but 3 stayed and there was no extra charge. They even provided towels and slippers for the extra person. We requested for late checkout and was given up to 5pm. Location is excellent. Very central and convenient. Highly recommend!
Ee San
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Right beside major shopping malls, ideal for food/shopping.
Bee-Theng
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Clean and spacious room. Location fantastic, near shopping malls, wide food choices , subway next to hotel. Hotel outdoor swimming pool has a good view of its surrounding and is nice to sit and chill out.
Su
icon-Leisure
Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Fantastic stay with my family!
Dominique
icon-with Partner
with Partner
6.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Wifi speed is slow, Room temperature set at lowest 22c , can’t adjust lower but the room feel warmer than 22…breakfast quality isn’t the best..
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Sheraton Guangzhou Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 963 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Guangzhou Hotel

Number of reviews per page
20
40
Top reviews
BEGONA
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

EVERYTHIG WAS OK
Celestine
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Seamless check in.. it’s my second time stay in this hotel. Come back again because of the location, surrounded by great food and shopping. Huge and very clean room with nice city view. Excellent sound proof room as I am a light sleeper. Their bed and pillow are really comfortable. I always wake up fresh with no backache. Also their friendly and helpful staff, especially Jun who recommended great food/ restaurants. Will be back again.
Read More
Nail
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very clean, excellent staff
Virginia
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

GREAT breakfast, clean rooms. Comfy beds. Really helpful staff.
Eric
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good
Yew Meng Joe
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very convenient hotel…near lots of eateries and shopping centre/area…all within walking distance…underground is next to the hotel…very vibrant area…staff are all very friendly and welcoming…would definitely stay here again the next time I visit Guangzhou…😍😍😍 One negative thing was I am an Expedia gold member but when ate at the Chinese restaurant in the hotel they did not recognise it, therefore was only given 10% discount initially until I asked the staff to check and was then given the 20% discount…is not about the discount is about the recognition…
Read More
Whitney
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel is exceptionally clean, modern, and beautifully decorated, including our room which was comfortable and well maintained. The reception staff were always pleasant, professional, and attentive, showing genuine care for our needs.
Irene Victoria Puay Hwee
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff are very courteous
Jingyi
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean and spacious room; staff was friendly and helpful. Location is great.
Yim Ping Tiffany
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Staff is friendly and helpful. Our room is spacious and comfortable. Location is convenient as it is connected to a mall and close to a metro station.
Celestine
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Excellent location to shopping and many good eateries. All within walking distance. Housekeeping did wonderful job daily. Check in was seamless when we arrived at past midnight. All staffs were helpful and friendly.. shout out to Ms Rita for assisting me on getting around as it’s my first visit to GZ and won’t be last. Will definitely come back to Sheraton again when visit GZ.
Read More
Yanban
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great location, large and comfy room. Courteous staff.
Boon Kheng
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Wonderful time staying at the club room. Spacious n clean. All staff at the hotel were very efficient helpful n courteous. On my first night the aircon in my room was not functioning well very warm. Next day approached the staff at the club floor to change to another room. Joey and LewenChen have been utmost helpful to arrange for a cooler room. Thank you to both of them. Another staff Wee from conceirge has been so helpful n informative. Tnks. Overall highly recommended Sheraton Guangzhou for business or leisure trip. From staff to room n location. Excellent.
Read More
Cherry
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Stayed in club access level. Great view of the stadium and conven
Cynthia Shih-Hsin
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

We stopped by Guangzhou for 2 days on our way into Chongqing. Decided to stay at the Sheraton Guangzhou. I am in the hospitality industry and appreciate great service. The staff at the Sheraton was very accommodating, friendly, and knowledgeable. A couple of things that stood out to me was: First: I mispalced my wallet, and was out having dinner with friends. Called the hotel and gave them permissions to enter my room to check if it was there. The manager went out of their way to ensure they found it. So i could enjoy my time out without having to make the trek back. Second, We left the "Do not disturb" sign as we didnt need our room made up for only 2 day stay. They called to make sure we were okay, and asked if we needed anything. We travel a lot! Like i mean a lot! Never ever have i had a hotel front desk team do this. The customer service level and the care is beyond the next level. We highly recommended the Sheraton Guangzhou. Great job to the management team in training your staff.
Read More
Choon Fong
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Housekeeping was very responsive to our requests. I booked a room for 2 but 3 stayed and there was no extra charge. They even provided towels and slippers for the extra person. We requested for late checkout and was given up to 5pm. Location is excellent. Very central and convenient. Highly recommend!
Ee San
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Right beside major shopping malls, ideal for food/shopping.
Bee-Theng
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Clean and spacious room. Location fantastic, near shopping malls, wide food choices , subway next to hotel. Hotel outdoor swimming pool has a good view of its surrounding and is nice to sit and chill out.
Su
icon-Leisure
Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Fantastic stay with my family!
Dominique
icon-with Partner
with Partner
6.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Wifi speed is slow, Room temperature set at lowest 22c , can’t adjust lower but the room feel warmer than 22…breakfast quality isn’t the best..
Number of reviews per page
20
40