W Suzhou

Hotels
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9.2
/10
Exceptional
117 reviews

What Guests Say About Their Stay

Sophia

10.0
/ 10
It was so nice and service was amazing. Only complaint was that the room lighting was very dim. Hard to get good lighting in front of the mirrors and sometimes hard to see when I needed to do work

Verified traveler

10.0
/ 10
It was Amazing. Excellent service, friendly staffs. I am highly recommend for this W Hotel in Suzhou.

Bernie

10.0
/ 10
An extraordinary stay. Suzhou is amazing and we picked a great place to enjoy it during Dragon Boat holidays. The recently opened dining experience on 37 floor was incredible. View of Suzhou lakes amazing as was the food and cocktails. So fresh and yummy. Staff service so good at all times. Perfection. Loved it.
In the Area
See Map
Building 7 Suzhou Center, corner of Xinggang Avenue and Suhui Road, Wuzhong Qu, Suzhou, Jiangsu, China, 215021

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
W Suzhou is located in area / city Wuzhong Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around W Suzhou

Building 7 Suzhou Center, corner of Xinggang Avenue and Suhui Road, Wuzhong Qu, Suzhou, Jiangsu, China, 215021
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Exterior W Suzhou
Exterior 2 W Suzhou

Discover More About W Suzhou

Location


W Suzhou is located in area / city Wuzhong Qu.

About W Suzhou

From business event to corporate gathering, W Suzhou provides complete services and facilities that you and your colleagues need.

W Suzhou is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

W Suzhou is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at W Suzhou.

All facilities in W Suzhou

Bar, Cafe and Lounge W Suzhou
Bar, Cafe and Lounge
Swimming Pool W Suzhou
Swimming Pool
Entertainment Facility W Suzhou
Entertainment Facility
Fitness Center W Suzhou
Fitness Center
Functional Hall W Suzhou
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Indoor pool
  • Garden
  • Fitness center
  • Shops
  • Health club
  • Spa
  • Steam room

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Parking
  • Smoke-free area

Accessibilty

  • Braille or raised signage
  • Accessible parking
  • Accessible path of travel

Food and Drinks

  • Vegetarian meal
  • Breakfast

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Terrace

Business Facilities

  • Conference center
  • Conference rooms

Nearby Facilities

  • Shops
  • ATM/Banking

Transportation

  • Garage

Accommodation Policy & General Information in W Suzhou

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 12:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 12:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at W Suzhou
379
Number of floors in W Suzhou
38
Another facilities in W Suzhou
Laundry service, Multilingual staff, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in W Suzhou

What are available facilities at W Suzhou?
There are top facilites at W Suzhou such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at W Suzhou?
The standard check-in time at W Suzhou is starting from 15:00 - 12:00 while the latest check-out time is at Before 12:00
Does W Suzhou provide breakfast?
Yes, W Suzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of W Suzhou?
W Suzhou is a 5.0-star hotel.
How many floors does W Suzhou have?
W Suzhou has 38 floors.
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More Reviews from Other Guests in W Suzhou

9.2
Exceptional
From 117 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews W Suzhou

Number of reviews per page
20
40
Top reviews
Sophia
icon-Business
Business
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

It was so nice and service was amazing. Only complaint was that the room lighting was very dim. Hard to get good lighting in front of the mirrors and sometimes hard to see when I needed to do work
Pansy
8.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Conveyance of the location
Tao
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Excellent
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 115 week(s) ago

Hotels.com verified review

It was Amazing. Excellent service, friendly staffs. I am highly recommend for this W Hotel in Suzhou.
Ran
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

Nice hotel. Unique designed lobby and lounge. Spacious rooms. The staff require a bit more training on check in and out,
Mark
icon-Business
Business
6.0
/10
Reviewed 145 week(s) ago

Expedia Group verified review

Person who checked us in was a disaster while I tried to check myself in as well as two other colleagues. The other two parties ended up in the wrong rooms and had to change. I had explained this to him clearly but he was going way too fast and not listening. Further, no cream in the container in the bathroom (a pain to call for more). Also, I expected more from the breakfast buffet in terms of fresh pastries. I had a day old croissant, which I did not expect from the W brand. I also felt the staff was not that attentive in this restaurant. The staff at the Chinese food restaurant on an upper floor the night before had been great.
Read More
Bernie
10.0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

An extraordinary stay. Suzhou is amazing and we picked a great place to enjoy it during Dragon Boat holidays. The recently opened dining experience on 37 floor was incredible. View of Suzhou lakes amazing as was the food and cocktails. So fresh and yummy. Staff service so good at all times. Perfection. Loved it.
Dashan
icon-Business
Business
8.0
/10
Reviewed 179 week(s) ago

Expedia Group verified review

Unbeatable location right next to the Oriental Gate and connected, walkable access to shopping malls and the lakeside. Hotel lobby is grand and fun. Staffs are helpful, friendly, and caring. Rooms are definitely hi-tech and hip - the giant moon-shaped accent light sets the tone. Scene-setting lights and full automated toilet. Bathtub is huge and bath salt is provided. Great vibe for a night out! However not so much if you had to work - the desk area wasn't well lit, and the chair was definitely not comfortable for work. This might be a me problem tho - not a hotel for work anyways! Also worth highlighting that each room comes with a proper HEPA air purifier, great for those who are COVID-concerned. Unfortunately the room for my first night stay had some plumbing issues (smelled bad), and some lighting/frosted glass didn't work properly. The staff were extremely caring and moved me to a different room for the rest of the stay. Really appreciated their help.
Read More
Chloe
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 279 week(s) ago

Hotels.com verified review

Feels like family when arriving here. The service is fantastic, location is perfect, views are to die for and the breakfast and brunch are delicious!
Janet
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 287 week(s) ago

Hotels.com verified review

Love my stay. It was perfect. Super comfortable and clean.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 298 week(s) ago

Expedia Group verified review

In room coffee (French press) is a mess and below expectations for such upscale hotel room
Andy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 316 week(s) ago

Hotels.com verified review

Very good location and very nice service
sabrina
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 346 week(s) ago

Hotels.com verified review

As usual very good
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 347 week(s) ago

Expedia Group verified review

The interior design was amazing especially the bathroom, really relaxing bathtub with music ... the bed was great too. I don’t have anything which I dislike... and Overall was satisfied with everything.. The location was great too which connects to a Suzhou Centre n have metro n lost of restaurants.
NEBruno
icon-Business
Business
10.0
/10
Reviewed 348 week(s) ago

Expedia Group verified review

Exceptionally clean, modern, great amenities. The staff was very friendly and always eager to help.
Kin Wah Thomas
icon-Business
Business
6.0
/10
Reviewed 363 week(s) ago

Hotels.com verified review

I was offering free breakfast during check-in on 29 Aug 2019. I went to take breakfast on 31 Aug (Sat) in TORO LOCO. However the waitress couldn't find my record of having free breakfast, so I tell her to check my free offering from your computer system. Ridiculously that she keeps on asking me the name of the check in-receptionist :( ? what? The waitress name is called Eva in TORO LOCO! Poor training, stupid response to customer!
Read More
Joe
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 363 week(s) ago

Expedia Group verified review

Hotel is great. Management is very good. Service still needs to be improved.
M.M
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 379 week(s) ago

Expedia Group verified review

It was disappointing that the power supply of the hair dryer was broken.
P
10.0
/10
Reviewed 407 week(s) ago

Expedia Group verified review

We were very lucky and got upgraded to a very nice suite. Only wish the windows were clean on the outside so I can take better photos of the sunrise and the lake.
sandy
10.0
/10
Reviewed 412 week(s) ago

Expedia Group verified review

Very comfortable, automatic toilet with heated seat. Good bar and restaurants
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 W Suzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 117 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews W Suzhou

Number of reviews per page
20
40
Top reviews
Sophia
icon-Business
Business
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

It was so nice and service was amazing. Only complaint was that the room lighting was very dim. Hard to get good lighting in front of the mirrors and sometimes hard to see when I needed to do work
Pansy
8.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Conveyance of the location
Tao
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Excellent
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 115 week(s) ago

Hotels.com verified review

It was Amazing. Excellent service, friendly staffs. I am highly recommend for this W Hotel in Suzhou.
Ran
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

Nice hotel. Unique designed lobby and lounge. Spacious rooms. The staff require a bit more training on check in and out,
Mark
icon-Business
Business
6.0
/10
Reviewed 145 week(s) ago

Expedia Group verified review

Person who checked us in was a disaster while I tried to check myself in as well as two other colleagues. The other two parties ended up in the wrong rooms and had to change. I had explained this to him clearly but he was going way too fast and not listening. Further, no cream in the container in the bathroom (a pain to call for more). Also, I expected more from the breakfast buffet in terms of fresh pastries. I had a day old croissant, which I did not expect from the W brand. I also felt the staff was not that attentive in this restaurant. The staff at the Chinese food restaurant on an upper floor the night before had been great.
Read More
Bernie
10.0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

An extraordinary stay. Suzhou is amazing and we picked a great place to enjoy it during Dragon Boat holidays. The recently opened dining experience on 37 floor was incredible. View of Suzhou lakes amazing as was the food and cocktails. So fresh and yummy. Staff service so good at all times. Perfection. Loved it.
Dashan
icon-Business
Business
8.0
/10
Reviewed 179 week(s) ago

Expedia Group verified review

Unbeatable location right next to the Oriental Gate and connected, walkable access to shopping malls and the lakeside. Hotel lobby is grand and fun. Staffs are helpful, friendly, and caring. Rooms are definitely hi-tech and hip - the giant moon-shaped accent light sets the tone. Scene-setting lights and full automated toilet. Bathtub is huge and bath salt is provided. Great vibe for a night out! However not so much if you had to work - the desk area wasn't well lit, and the chair was definitely not comfortable for work. This might be a me problem tho - not a hotel for work anyways! Also worth highlighting that each room comes with a proper HEPA air purifier, great for those who are COVID-concerned. Unfortunately the room for my first night stay had some plumbing issues (smelled bad), and some lighting/frosted glass didn't work properly. The staff were extremely caring and moved me to a different room for the rest of the stay. Really appreciated their help.
Read More
Chloe
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 279 week(s) ago

Hotels.com verified review

Feels like family when arriving here. The service is fantastic, location is perfect, views are to die for and the breakfast and brunch are delicious!
Janet
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 287 week(s) ago

Hotels.com verified review

Love my stay. It was perfect. Super comfortable and clean.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 298 week(s) ago

Expedia Group verified review

In room coffee (French press) is a mess and below expectations for such upscale hotel room
Andy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 316 week(s) ago

Hotels.com verified review

Very good location and very nice service
sabrina
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 346 week(s) ago

Hotels.com verified review

As usual very good
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 347 week(s) ago

Expedia Group verified review

The interior design was amazing especially the bathroom, really relaxing bathtub with music ... the bed was great too. I don’t have anything which I dislike... and Overall was satisfied with everything.. The location was great too which connects to a Suzhou Centre n have metro n lost of restaurants.
NEBruno
icon-Business
Business
10.0
/10
Reviewed 348 week(s) ago

Expedia Group verified review

Exceptionally clean, modern, great amenities. The staff was very friendly and always eager to help.
Kin Wah Thomas
icon-Business
Business
6.0
/10
Reviewed 363 week(s) ago

Hotels.com verified review

I was offering free breakfast during check-in on 29 Aug 2019. I went to take breakfast on 31 Aug (Sat) in TORO LOCO. However the waitress couldn't find my record of having free breakfast, so I tell her to check my free offering from your computer system. Ridiculously that she keeps on asking me the name of the check in-receptionist :( ? what? The waitress name is called Eva in TORO LOCO! Poor training, stupid response to customer!
Read More
Joe
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 363 week(s) ago

Expedia Group verified review

Hotel is great. Management is very good. Service still needs to be improved.
M.M
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 379 week(s) ago

Expedia Group verified review

It was disappointing that the power supply of the hair dryer was broken.
P
10.0
/10
Reviewed 407 week(s) ago

Expedia Group verified review

We were very lucky and got upgraded to a very nice suite. Only wish the windows were clean on the outside so I can take better photos of the sunrise and the lake.
sandy
10.0
/10
Reviewed 412 week(s) ago

Expedia Group verified review

Very comfortable, automatic toilet with heated seat. Good bar and restaurants
Number of reviews per page
20
40