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San Juan Hotel

Hotels
8.8
/10
Very Good
25 reviews

What Guests Say About Their Stay

Fausto
10.0
/ 10
El personal de servicio fue muy atento y las instalaciones están limpias y bien atendidas.
See translation
Deborah
10.0
/ 10
We loved the charm of the property, the attention to detail and the attentiveness of the staff. The location is fantastic, as well! The off-site parking was a bit inconvenient and the rooms were a little damp. But overall, our experience was wonderful and we will be back!
Joe
10.0
/ 10
The hotel was very nice. The staff (esp. Claudia, Paola , and Karina) was outstanding and very friendly. The staff was helpful, caring about our well being and followed up on every request we made. They found a english speaking driver, for us, that was very good. We have nothing bad to say about the hotel, and our stay. An absolute 5/5.
In the Area
See Map
General Torres 9-59 y Gran Col, Cuenca, Azuay, Ecuador, 10150

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Staying at San Juan Hotel is a good choice when you are visiting Cuenca. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around San Juan Hotel

General Torres 9-59 y Gran Col, Cuenca, Azuay, Ecuador, 10150
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Discover More About San Juan Hotel

Location


Staying at San Juan Hotel is a good choice when you are visiting Cuenca.

About San Juan Hotel

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from San Juan Hotel exclusively for you.

San Juan Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, San Juan Hotel is the right place to stay.

All facilities in San Juan Hotel

Others San Juan Hotel
Others

General

  • Banquet
  • Ballroom
  • Parking
  • Terrace

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Coffee shop

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Tours

Food and Drinks

  • Breakfast
  • Bar
  • Snack bar

Business Facilities

  • Meeting facilities
  • Business center

Things to Do

  • Garden

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in San Juan Hotel

Important Note
  • Airport shuttle fee: USD 10 per person (one-way)
  • Airport shuttle fee per child: USD 5 (one-way), (from 8 to 11 years old)
  • Crib (infant bed) fee: USD 37.5 per day
  • Rollaway bed fee: USD 36.6 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: USD 8 per person, per night
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at San Juan Hotel
40
Number of floors in San Juan Hotel
3
Another facilities in San Juan Hotel
Banquet, Ballroom, Parking, Terrace, Others

Frequently asked question in San Juan Hotel

What are available facilities at San Juan Hotel?
There are top facilites at San Juan Hotel such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at San Juan Hotel?
The standard check-in time at San Juan Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does San Juan Hotel provide breakfast?
Yes, San Juan Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of San Juan Hotel?
San Juan Hotel is a 3.5-star hotel.
How many floors does San Juan Hotel have?
San Juan Hotel has 3 floors.
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More Reviews from Other Guests in San Juan Hotel

Overall Ratings & Reviews San Juan Hotel

Other sources (25)
8.8
Very Good
From 25 reviews
Cleanliness

9.6

Room Comfort

9.2

Location

6.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
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Traveler Reviews San Juan Hotel

Number of reviews per page
20
40
Top reviews
Fausto
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

El personal de servicio fue muy atento y las instalaciones están limpias y bien atendidas.
Charles
icon-Leisure
Leisure
8.0
/10
Reviewed 216 week(s) ago

Expedia Group verified review

Beautiful hotel very friendly staff restaurant needs big improvement
Deborah
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 219 week(s) ago

Expedia Group verified review

We loved the charm of the property, the attention to detail and the attentiveness of the staff. The location is fantastic, as well! The off-site parking was a bit inconvenient and the rooms were a little damp. But overall, our experience was wonderful and we will be back!
Mike
8.0
/10
Reviewed 387 week(s) ago

Expedia Group verified review

Rooms on the ground floor quite noisy as kitchen is right there and starts working early as well as many guests have to pass this aera.
Rafael
2.0
/10
Reviewed 388 week(s) ago

Expedia Group verified review

When we got in to the Hotel, the lady in the front told us that they never got an confirmation of ORBITZ which seems really weird because I guess everything is automated. So she gave us an option to stay in two triple rooms the night we arrived but we were getting relocated to another hotel nearby. So we went through the process of checking out the next day and checkin in to the other hotel. Hotel was two blocks distance from San Juan so it wasn´t that hard, but the hotel itself (Hotel Inca Real) was one of the worst hotels I´ve stayed, the floor cracks every time you step, theres a bell in the main entrance so you can hear every ring from your room, soundproofing is non existent at all and the buffet breakfast is extremely limited and I believe that there is a big price gap between the two hotels. I trully didnt like what happened and I´m not sure if it was a problem of ORBITZ or San Juan Hotel staff, but it was a non pleasant experience which I don´t want to repeat in my life.
Read More
Joe
10.0
/10
Reviewed 412 week(s) ago

Expedia Group verified review

The hotel was very nice. The staff (esp. Claudia, Paola , and Karina) was outstanding and very friendly. The staff was helpful, caring about our well being and followed up on every request we made. They found a english speaking driver, for us, that was very good. We have nothing bad to say about the hotel, and our stay. An absolute 5/5.
Read More
Lanita
10.0
/10
Reviewed 412 week(s) ago

Hotels.com verified review

Staff amazing and bilingual
Lanita
10.0
/10
Reviewed 413 week(s) ago

Hotels.com verified review

Staff are the best and speak English
Verified traveler
10.0
/10
Reviewed 414 week(s) ago

Expedia Group verified review

Very enjoyable stay and the staff were very, very accomadting.
Verified traveler
10.0
/10
Reviewed 420 week(s) ago

Expedia Group verified review

Beautiful colonial hotel. Excellent service and location. Very clean hotel and good restaurant.
Alex
10.0
/10
Reviewed 428 week(s) ago

Hotels.com verified review

The reservation was wrong, they gave my parents a wrong room. But the servicios was available to change and do and update to my original reservation. Very good service
J. Graham
10.0
/10
Reviewed 451 week(s) ago

Hotels.com verified review

Enjoyed very much. Good service, beautiful interior. Down side: Parking is in a locked lot two blocks away. OK if you're taking taxis, but inconvenient if you're driving. No A/C or heat, but it wasn't a problem for us in late May.
Julie
10.0
/10
Reviewed 471 week(s) ago

Expedia Group verified review

We were so pleased with our stay at San Juan Hotel. The staff was very kind and helpful. We speak very little Spanish and there was always someone available who spoke English. The hotel is beautiful old style Spanish with a really lovely courtyard. We requested a room with a window that opened to the outside courtyard. So glad we did as not all of the rooms have an outside window. Room and bathroom were very spacious and very clean. The hotel is centrally located, within 2-3 blocks of several markets, the Cathedral, shops, cafes, etc.
Read More
Gustavo
10.0
/10
Reviewed 507 week(s) ago

Hotels.com verified review

Very comfortable, excellent service
Erik
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 172 week(s) ago

Expedia Group verified review

El estilo colonial
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 234 week(s) ago

Expedia Group verified review

La atención del personal y el servicio, muy buenos y eficientes. Cada vez que viaje a Cuenca procuraré hospedarme en este hotel que, además, está en pleno centro histórico de la ciudad.
adriana
2.0
/10
Reviewed 472 week(s) ago

Hotels.com verified review

reserve habitación doble superior con vista, con jacuzzi separado ducha. No las tenían disponibles y me dieron una interior sin Yanuzzi separado. Me facturaron 258 dolares porque la habitación era más económica y ustedes me debitaron 340,55 espero vuestro contacto para resolver este inconveniente.
Verified traveler
8.0
/10
Reviewed 474 week(s) ago

Hotels.com verified review

クエンカ大聖堂のすぐ近くでロケーションの抜群のホテルです。
Lelio
10.0
/10
Reviewed 480 week(s) ago

Hotels.com verified review

Tuvimos un problema con la reserva del hotel, apartamento reservado era un catergoria más pequeños porque no tenía más vacantes. No había aparcamiento como se informa en la reserva. Sin estos problemas, gran hotel.
Antonia
8.0
/10
Reviewed 500 week(s) ago

Hotels.com verified review

El hotel es colonial y muy bonito, el servicio excelente. El único problema es el acceso al hotel ya que las calles del centro de la ciudad estan destruidas.
Number of reviews per page
20
40

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Others 4 San Juan Hotel

Disclaimer

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Overall Ratings & Reviews San Juan Hotel

Other sources (25)
8.8
Very Good
From 25 reviews
Cleanliness

9.6

Room Comfort

9.2

Location

6.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews San Juan Hotel

Number of reviews per page
20
40
Top reviews
Fausto
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

El personal de servicio fue muy atento y las instalaciones están limpias y bien atendidas.
Charles
icon-Leisure
Leisure
8.0
/10
Reviewed 216 week(s) ago

Expedia Group verified review

Beautiful hotel very friendly staff restaurant needs big improvement
Deborah
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 219 week(s) ago

Expedia Group verified review

We loved the charm of the property, the attention to detail and the attentiveness of the staff. The location is fantastic, as well! The off-site parking was a bit inconvenient and the rooms were a little damp. But overall, our experience was wonderful and we will be back!
Mike
8.0
/10
Reviewed 387 week(s) ago

Expedia Group verified review

Rooms on the ground floor quite noisy as kitchen is right there and starts working early as well as many guests have to pass this aera.
Rafael
2.0
/10
Reviewed 388 week(s) ago

Expedia Group verified review

When we got in to the Hotel, the lady in the front told us that they never got an confirmation of ORBITZ which seems really weird because I guess everything is automated. So she gave us an option to stay in two triple rooms the night we arrived but we were getting relocated to another hotel nearby. So we went through the process of checking out the next day and checkin in to the other hotel. Hotel was two blocks distance from San Juan so it wasn´t that hard, but the hotel itself (Hotel Inca Real) was one of the worst hotels I´ve stayed, the floor cracks every time you step, theres a bell in the main entrance so you can hear every ring from your room, soundproofing is non existent at all and the buffet breakfast is extremely limited and I believe that there is a big price gap between the two hotels. I trully didnt like what happened and I´m not sure if it was a problem of ORBITZ or San Juan Hotel staff, but it was a non pleasant experience which I don´t want to repeat in my life.
Read More
Joe
10.0
/10
Reviewed 412 week(s) ago

Expedia Group verified review

The hotel was very nice. The staff (esp. Claudia, Paola , and Karina) was outstanding and very friendly. The staff was helpful, caring about our well being and followed up on every request we made. They found a english speaking driver, for us, that was very good. We have nothing bad to say about the hotel, and our stay. An absolute 5/5.
Read More
Lanita
10.0
/10
Reviewed 412 week(s) ago

Hotels.com verified review

Staff amazing and bilingual
Lanita
10.0
/10
Reviewed 413 week(s) ago

Hotels.com verified review

Staff are the best and speak English
Verified traveler
10.0
/10
Reviewed 414 week(s) ago

Expedia Group verified review

Very enjoyable stay and the staff were very, very accomadting.
Verified traveler
10.0
/10
Reviewed 420 week(s) ago

Expedia Group verified review

Beautiful colonial hotel. Excellent service and location. Very clean hotel and good restaurant.
Alex
10.0
/10
Reviewed 428 week(s) ago

Hotels.com verified review

The reservation was wrong, they gave my parents a wrong room. But the servicios was available to change and do and update to my original reservation. Very good service
J. Graham
10.0
/10
Reviewed 451 week(s) ago

Hotels.com verified review

Enjoyed very much. Good service, beautiful interior. Down side: Parking is in a locked lot two blocks away. OK if you're taking taxis, but inconvenient if you're driving. No A/C or heat, but it wasn't a problem for us in late May.
Julie
10.0
/10
Reviewed 471 week(s) ago

Expedia Group verified review

We were so pleased with our stay at San Juan Hotel. The staff was very kind and helpful. We speak very little Spanish and there was always someone available who spoke English. The hotel is beautiful old style Spanish with a really lovely courtyard. We requested a room with a window that opened to the outside courtyard. So glad we did as not all of the rooms have an outside window. Room and bathroom were very spacious and very clean. The hotel is centrally located, within 2-3 blocks of several markets, the Cathedral, shops, cafes, etc.
Read More
Gustavo
10.0
/10
Reviewed 507 week(s) ago

Hotels.com verified review

Very comfortable, excellent service
Erik
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 172 week(s) ago

Expedia Group verified review

El estilo colonial
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 234 week(s) ago

Expedia Group verified review

La atención del personal y el servicio, muy buenos y eficientes. Cada vez que viaje a Cuenca procuraré hospedarme en este hotel que, además, está en pleno centro histórico de la ciudad.
adriana
2.0
/10
Reviewed 472 week(s) ago

Hotels.com verified review

reserve habitación doble superior con vista, con jacuzzi separado ducha. No las tenían disponibles y me dieron una interior sin Yanuzzi separado. Me facturaron 258 dolares porque la habitación era más económica y ustedes me debitaron 340,55 espero vuestro contacto para resolver este inconveniente.
Verified traveler
8.0
/10
Reviewed 474 week(s) ago

Hotels.com verified review

クエンカ大聖堂のすぐ近くでロケーションの抜群のホテルです。
Lelio
10.0
/10
Reviewed 480 week(s) ago

Hotels.com verified review

Tuvimos un problema con la reserva del hotel, apartamento reservado era un catergoria más pequeños porque no tenía más vacantes. No había aparcamiento como se informa en la reserva. Sin estos problemas, gran hotel.
Antonia
8.0
/10
Reviewed 500 week(s) ago

Hotels.com verified review

El hotel es colonial y muy bonito, el servicio excelente. El único problema es el acceso al hotel ya que las calles del centro de la ciudad estan destruidas.
Number of reviews per page
20
40