Ashford International Hotel & Spa

Sauna and jacuzzi were closed which we weren’t informed of on Expedia when booking. Noisy building work ongoing

Lovely room, good sleep and good amenities

Staff seemed courteous. Rooms were to the expectations. The Sauna and Jacuzzi were not working which was a shame. But over, happy with our stay.

Ok

The room and hotel very clean. Food was amazing. Staff very friendly.anprofessional

Clean room

Easy check-in, convenient parking, and a clean room. Breakfast was good with plenty of choice. Room felt cold despite the thermostat being set to 24°C, including the bed and bedding.

We stayed recently here and I have to say, I do believe the room rate is a little high for what you get. The check in was ok but we were told there and then that the jacuzzi and sauna were broken. No pre warning before our stay so we could decide whether to come or not. The Manager initial said this was removed from the website but I kindly advised “who looks at a hotel website after a booking?” He was kind enough to reduce the rate but still looking at the pool, it felt a little unclean and basic and again reiterate the value of the stay. There was no where for us to sit by the pool, it’s very minimal and first come first serve basis - likely you will be disappointed. The lounge bar is a little on the expensive side and the food was ok, we ordered the nachos but they both came out very different in size. We had a twin room which was basic. The tiles were broken in the bathroom with mould along the sealant of the bath. The beds were on the hard side and felt a little like sleeping on an old springboard. We did have dinner in the restaurant and I have to say, it was the food and staff in this room that prevented a complaint. We had the stuffed chicken which was absolutely delicious. We were served by two lovely waitresses in a very fast manner and were checked on a couple of times which was perfect. We chose to leave the restaurant early due to a large party being very loud, but we were allowed to take our drinks to our rooms. I’m not sure we’ll return sadly.

Ok

Great room, amenities and breakfast. Would definitely recommend.

Clean room, good breakfast and bar meals

Sofa bed was unacceptable with no solution provided other than ‘an extra blanket’ Room wasn’t serviced, jacuzzi and sauna were out of action (for months- yet it’s a ‘spa’ hotel) Restaurant food was okay, menu was average. Parking was good and location was good.

Room was clean and staff very pleasant though obviously overworked.

Clean room, bottled water, daily cleaning if wanted, excellent staff throughout,

Clean room, relaxing stay with plenty of parking.

Good place to stay

I must admit what a beautiful room we had really clean and very comfortable to stay in would definitely recommend a stay

It was ok for the price but I’ve been in travelodges that have more room amenities. No glasses, just mugs and a kettle. All the sockets are extremely low and so it’s either difficult to or you’re not able to get the plugs in you need that you’ve bought with you. In our room the air con came on in the middle of the night, and in our room it had a spanner showing that it had a problem…so I was unable to turn it off and it was pretty noisy so had about 1.5 hours of trying to get back to sleep. Not the worst but also not the best.

Nice spaceous room, accepts pets, really good buffet breakfast, helpfull staff, lovely hotel

The dining room manager was clearly very stressed and was quite abrupt because they had been having issues in the kitchen and the main coffee machine wasn’t working. The food was nice but shared yoghurt and jams are not great when some guests put the wrong spoons in the wrong jars/dishes. Individual pots of preserve and yoghurts would be better. There weren’t any tongs to pick up the pastries and Some guests were picking them up with their hands and putting them back. Also a lot of the chairs and tables in the dining room weren’t clean with food residues left behind! Also the pool and hot tub weren’t working and the fixtures and fittings looked tired and some were broken, I.e., locker doors, handle on steam room and lights. We have been given a complimentary voucher for a revisit to the Spa but I don’t live in the area, so I will have to pass this onto family who in the area. This was booked for me as a birthday treat!!